Booked return flights for two for A$1,051.74. 24 hours later I'm told only the return flight is booked. My flight to Bali has been waitlisted for 10days, with their representative estimating jus... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Anna was helpful. Unfortunately the flights we originally booked needed to be changed. Anna contacted us to inform and was as helpful as she could be without making to many changes to our original d... Se mer
Cheapfyshop was a bit disappointing as they did not confirm every leg of my overseas flight in time for me not to stress. The alternative flights were to expensive to proceed with them. I had to cance... Se mer
Företaget har svarat
Very good service from Anna. My initial booking was met with a lower level service when I first called, and began to doubt the company. Fortunately for CheapFlyShop, when the service customer retu... Se mer
Företaget har svarat
4,2
Bra
980 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Scott was very well spoken and very…
Scott was very well spoken and very helpful and polite. Scott Has a very good phone manor .
8 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Rose,
Thank you for your wonderful feedback! We’re delighted to hear that Scott was polite, helpful, and professional throughout your interaction. It’s especially great to know that you appreciated his communication and phone manner. We truly value your kind words and will be sure to share your feedback with Scott. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Amir,
Thank you for your fantastic feedback! We’re delighted to hear that you had a great experience and were pleased with our service. Your kind words mean a lot to us and motivate our team to continue providing excellent customer service. We truly appreciate your support and look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Emily was so helpful today
Emily was so helpful today, check in was quick and simple and all information was greatly received. Many thanks for such an easy experience.
7 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Customer,
Thank you so much for your wonderful feedback! We’re delighted to hear that Emily made your check-in quick, simple, and hassle-free, and that you found the information provided helpful. We truly appreciate you taking the time to share your experience and will be sure to pass your kind words on to Emily. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
It was great experience with scott
It was great experience with scott, he was very help full person. Well mannered . Good good
7 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Kamaldeep,
Thank you for your wonderful feedback! We’re delighted to hear that you had a great experience with Scott and found him helpful, well-mannered, and professional. We truly appreciate you taking the time to share your kind words, and we’ll be sure to pass your appreciation on to Scott. We look forward to assisting you again in the future!
Best Regards,
Customer Support Department
Hi would like to leave a review that…
Hi would like to leave a review that this company is telling me they sent me an email that i dont have in inbox or deleted items so i dont know where it went now they told me they cancelled my flight plus if you book make sure it includes baggage as the cheap fares dont include it and it expensive to buy it. one very angry customer
7 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear David,
Thank you for sharing your feedback, and please accept our sincere apologies for the frustration and inconvenience you experienced.
We understand how concerning it can be when you are unable to locate an important email, particularly when it relates to the cancellation of your flight. We also understand your concerns regarding baggage charges and appreciate you bringing this to our attention. Baggage allowances and associated fees can vary depending on the fare and airline, and we always encourage customers to review the fare conditions and baggage inclusions before completing a booking.
We’re sorry that your experience did not meet your expectations. Your feedback is important to us, and we will use it to review how we communicate booking and cancellation information and how clearly baggage conditions are presented. We appreciate you bringing these concerns to our attention.
Best Regards,
Customer Support Department
Chris was helpful and professional…
Chris was helpful and professional throughout the process, and I have no complaints about his personal service.
However, my experience with Cheapflyshop overall was very frustrating. I found and purchased a flight ticket online because it was advertised at a very cheap price. After making the payment, I was contacted and told that the fare was a promotional offer and that I would need to wait around five weeks for confirmation.
As I was booking flights for my parents, I needed confirmed tickets so they could plan their travel schedule in advance. I was then offered the option of paying additional money to obtain a confirmed ticket.
This left me feeling trapped because I had already paid for the original booking, and getting my money back did not seem like a straightforward option. From a customer’s perspective, being shown a cheap fare online and then being asked to pay more after purchasing it is extremely frustrating and can feel misleading.
I understand that these conditions may be mentioned in the company’s terms and conditions, but most customers don’t expect that a ticket advertised and purchased online may not actually be confirmed for several weeks.
It may be an effective marketing strategy for the company, but from a customer’s point of view, it can feel like a trap.
My advice: If you want certainty and less stress, I would recommend booking directly through the airline’s website, even if it costs a little more. At least you know exactly what you are paying for and have a confirmed booking.
Chris himself was good, but unfortunately the overall experience with the company has left me disappointed. If you don’t want the headache of dealing with additional charges or uncertainty after paying for a ticket, I would recommend being very careful and considering other options.
6 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Hiren,
Thank you for taking the time to share your detailed feedback and for recognising Chris’s helpfulness and professionalism. We’re pleased to hear that his personal service was positive throughout the process.
We’re genuinely sorry to hear about the frustration and disappointment you experienced with the overall booking process. We fully understand your concerns, particularly given that you were arranging travel for your parents and needed certainty and confirmed tickets to plan their journey well in advance.
Thank you for raising your concerns with us. We take your feedback regarding the promotional fare, confirmation timeframe, additional fare options, and overall communication very seriously. We understand how this experience may have caused uncertainty and frustration, and we apologise for any inconvenience caused.
One of our available supervisors is currently reviewing your booking record and the details surrounding your experience. We will carefully assess the matter and do our best to assist you with the best possible resolution regarding the concerns you have raised.
We appreciate your patience while we complete our review, and we will ensure that your feedback is given the appropriate attention. Thank you once again for bringing this matter to our attention and for acknowledging Chris’s efforts.
Best Regards,
Customer Support Department
Raul Brown was super helpful in…
Raul Brown was super helpful in changing flights and making it possible.
6 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Dean,
Thank you for your wonderful feedback! We’re delighted to hear that Raul was able to assist you with changing your flights and make the process as smooth and convenient as possible.
We truly appreciate you taking the time to share your experience. Your kind words mean a lot to our team, and we look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
I have great experience with Iloena
I have great experience with Iloena. She updated me with gate number changes which is most important to me so I won' t miss my flight. She is very knowledgeable and helpful. Ilona is very patient and a good listener and will explain every thing to the best of her knowledge
6 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Venas,
Thank you so much for sharing your wonderful feedback. We’re delighted to hear that you had such a positive experience with Ilona.
Keeping our customers informed about important updates, such as gate changes, is a key part of providing a smooth and stress-free travel experience. We’re pleased to know that Ilona’s knowledge, patience, and attentive approach made a difference and helped give you peace of mind.
We truly appreciate your kind words and recognition of Ilona’s efforts. We’ll be sure to share your feedback with her and the team. Thank you once again for choosing us, and we look forward to assisting you with your future travel plans.
Best Regards,
Customer Support Department
Great customer service Justin help me…
Great customer service Justin help me out and sorted my flights 😀
5 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Neil,
Thank you for your fantastic feedback! We’re delighted to hear that you received great customer service from Justin and that he was able to assist you in sorting out your flights.
We truly appreciate you taking the time to share your experience and recognise Justin’s efforts. We’ll be sure to pass your kind words on to him and the team.
Thank you once again for choosing us. We look forward to assisting you with your future travel plans! 😊
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Anagha,
Thank you for your kind feedback! We’re delighted to hear that you found our service friendly and informative.
We truly appreciate you taking the time to share your experience. Providing helpful, professional, and welcoming service is very important to us, and your feedback is greatly appreciated.
Thank you once again for choosing us. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Anna William Very helpful she help me…
Anna William Very helpful she help me cancel my flight n full refund
Really appreciate
5 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Customer,
Thank you for your kind feedback! We’re delighted to hear that Anna was able to assist you with cancelling your flight and arranging your full refund.
We truly appreciate you taking the time to share your experience and recognize Anna’s helpfulness and support. We’ll be sure to pass your kind words on to her and the team.
Thank you once again for choosing us. We look forward to assisting you with your future travel needs.
Best Regards,
Customer Support Department
very happy with Marks help plus Christafer
very happy with Marks help. good employee
5 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Paul,
Thank you for your kind feedback! We’re delighted to hear that you were very happy with Mark’s assistance.
We truly appreciate you taking the time to recognise his helpfulness and dedication. We’ll be sure to share your positive comments with Mark and the wider team.
Thank you once again for choosing us, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Anthony,
Thank you for your kind feedback! We’re delighted to hear that Emily was very helpful and provided you with excellent service.
We truly appreciate you taking the time to share your experience and recognise Emily’s efforts. We’ll be sure to pass your lovely comments on to her and the team.
Thank you once again for choosing us. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Great service
Great service! Very helpful. Scott was helpful and followed up.
4 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Phoebe,
Thank you for your wonderful feedback! We’re delighted to hear that you received great service from Scott and that his helpfulness and follow-up made a positive difference to your experience.
We truly appreciate you taking the time to recognise Scott’s efforts. We’ll be sure to share your kind words with him and the team.
Thank you once again for choosing us. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Marc was very experienced and helpful
4 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Martin,
Thank you for your kind feedback! We’re delighted to hear that Marc’s experience and helpful approach made a positive difference to your experience.
We truly appreciate you taking the time to recognise Marc’s efforts. We’ll be sure to share your lovely comments with him and the team.
Thank you once again for choosing us. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
DO NOT USE
Booked flights for 3 passengers, only confirmed a seat for one passenger on the booking, other two passengers had to go on a waitlist for up to 4 weeks, requested refund, advised I would receive an email in 30 minutes, still waiting for an email 5 hours later and two further phone calls. Do not book, advised I booked a promo fare which assuming was in the fine print - why take our money if you do not have the seats allocated
3 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Kerri,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the frustration and inconvenience you experienced with your booking and refund request.
We understand how disappointing it must have been to book flights for three passengers, only to discover that confirmed seats were not immediately available for all passengers. We also appreciate how concerning it can be when payment has been taken and the booking status does not meet your expectations. We sincerely apologies for any lack of clarity or inconvenience caused during this process.
The booking appears to have been made on a promotional fare, where seat availability is subject to confirmation by the airline. In such circumstances, a booking request can be processed while confirmation for individual passengers remains pending or waitlisted. We appreciate that this distinction may not have been sufficiently clear, and we understand your concerns regarding why payment was processed before all seats were confirmed.
We also acknowledge your comments regarding the refund and the expected email confirmation. We understand that being advised to expect an update within 30 minutes and still waiting several hours later, despite making additional calls, would understandably be frustrating. This is not the level of communication or service we aim to provide.
Further, according to our records, we can confirm that the booking has now been successfully cancelled and the full refund has been processed. We hope this provides some reassurance and brings the matter to a satisfactory conclusion.
We sincerely value your feedback, and we will use it to improve the clarity of our promotional fare information and the way we communicate booking and refund timeframes.
Thank you again for bringing this matter to our attention, and we apologies once more for the inconvenience caused.
Best Regards,
Customer Support Department
Scott was a very helpful Consultant
Scott helped us sort out all our flights and was very helpful and patient. Stepped us through all the process throughly. Recommend Scott as a consultant, he was very professional at all times.
3 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Michelle,
Thank you so much for your wonderful feedback and recommendation! We’re delighted to hear that Scott was able to assist you with arranging all your flights and guided you through the process with patience and professionalism.
It’s great to know that Scott took the time to explain everything thoroughly and made the process smooth and straightforward for you. We truly appreciate you recognising his expertise and dedication.
We’ll be sure to share your kind words with Scott and the wider team. Thank you once again for choosing us, and we look forward to assisting you with your future travel plans.
Best Regards,
Customer Support Department
This website is a SCAM
This website is a SCAM, do not book via this website. I tried to book and they took the money out only to find out I then have to upgrade in order to get the seat. The staff at an overseas call centre was obviously VERY RUDE! He also said that they haven't taken the money out but they have, and the refund was not instant as what he claimed to be. To cheapflyshop response, you will not see a booking as it was cancelled.
3 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Customer,
Thank you for sharing your feedback. We’re sorry to hear that you were dissatisfied with your experience.
We take concerns regarding bookings and payments very seriously. However, after reviewing the details available to us, we have been unable to locate any booking record associated with the information provided in this review. Without a booking reference or other relevant details, we are unfortunately unable to investigate the matter further or verify the circumstances described.
We would be grateful if you could contact our customer service team directly and provide your booking reference and the email address used for the booking. This will allow us to locate the booking, review the payment and refund details, and investigate your concerns appropriately.
We are committed to addressing genuine customer concerns and would welcome the opportunity to look into this matter further.
Best Regards,
Customer Support Department
Raul assisted me with changes in…
Raul assisted me with changes in booking and was very helpful and easy to communicate to.
3 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Rahul,
Thank you for your kind feedback! We’re delighted to hear that Raul was able to assist you with your booking changes and made the process easy and straightforward.
We truly appreciate you highlighting Raul’s helpfulness and clear communication. We’ll be sure to share your positive feedback with him and the team.
Thank you once again for choosing us. We look forward to assisting you with your future travel plans.
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Zarq,
Thank you for your positive feedback! We’re pleased to hear that you were happy with the service provided.
We truly appreciate you taking the time to share your experience. Your feedback means a lot to our team, and we look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.