Booked return flights for two for A$1,051.74. 24 hours later I'm told only the return flight is booked. My flight to Bali has been waitlisted for 10days, with their representative estimating jus... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Anna was helpful. Unfortunately the flights we originally booked needed to be changed. Anna contacted us to inform and was as helpful as she could be without making to many changes to our original d... Se mer
Very good service from Anna. My initial booking was met with a lower level service when I first called, and began to doubt the company. Fortunately for CheapFlyShop, when the service customer retu... Se mer
Företaget har svarat
Cheapfyshop was a bit disappointing as they did not confirm every leg of my overseas flight in time for me not to stress. The alternative flights were to expensive to proceed with them. I had to cance... Se mer
Företaget har svarat
4,2
Bra
978 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 85 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I reactive the tickets from Jeff
I reactive the tickets from Jeff
25 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Barakatullah,
Thank you for taking the time to share your feedback.
We are pleased to hear that Jeff assisted you with your tickets and that you received them successfully. We truly appreciate your kind feedback and will be sure to share your recognition with Jeff and the wider team.
Thank you for choosing CheapFlyShop. We wish you a safe and pleasant journey and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Rauol was great
Rauol was able to sort out my ticket fast. He spoke well and clear and was very nice E ven though my husband was vocal. A great experience and recommended.
25 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Diana,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Raul was able to resolve your ticketing matter promptly and that you found him clear, polite, and professional throughout the interaction. We understand that travel-related concerns can sometimes be stressful, and we are especially pleased that Raul remained patient and courteous while assisting you and your husband.
Your kind words and recommendation are greatly appreciated. We will certainly share your feedback with Raul and the wider team as recognition of his excellent customer service.
Thank you for choosing CheapFlyShop. We wish you a safe and pleasant journey and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Discovering my tickets were no longer…
Discovering my tickets were no longer available after paying in full was incredibly stressful, but Dean in customer service turned the whole situation around. He personally looked after my case, kept in regular communication, and made sure the cancellation and full refund were handled completely smoothly. Dean’s patience, professionalism, and genuine care made a huge difference. Thank you, Dean, for your outstanding support!
25 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Phillip,
Thank you for taking the time to share such detailed and thoughtful feedback.
We understand how stressful and disappointing it can be to learn that the originally requested flights are no longer available, particularly after payment has been made. We are therefore very pleased to hear that Dean was able to personally assist you, maintain regular communication, and ensure that the cancellation and refund process was handled smoothly.
It is wonderful to know that Dean’s patience, professionalism, and genuine commitment to assisting you helped turn a difficult situation into a more positive experience. We will certainly share your kind words with Dean and the wider team, as recognition of his efforts is greatly appreciated.
Thank you for your patience and understanding throughout the process, and for choosing CheapFlyShop. We truly appreciate your feedback and hope to have the opportunity to provide you with a smoother travel experience in the future.
Best Regards,
Customer Support Department
Anna provided a beautiful Service
Anna provided a beautiful Service
23 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Maureen,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Anna provided you with excellent service and made your experience a positive one. We truly appreciate your kind words and will be sure to share your feedback with Anna and the wider team.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Nikunj,
Thank you for your wonderful feedback!
We are delighted to hear that Scott provided you with such a positive experience. Your kind words and appreciation mean a great deal to us, and we will be sure to share your feedback with Scott and the wider team.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Misleading information
Initially provided misleading information by advertising cheap flight rates, only to later offer rebooking options at significantly higher prices.
23 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Monika,
Thank you for sharing your feedback. We are sorry to learn that you felt the information provided regarding the fare and subsequent options was misleading.
As per the record, you were looking to hold one of our most discounted fares. These promotional fares are subject to live airline/consolidator seat availability and are not guaranteed until the reservation is successfully confirmed and the ticket has been issued. Airfares and seat inventory can change at any time, particularly where only limited seats are available.
In this instance, our system was unable to successfully confirm the requested reservation at the originally displayed fare. Accordingly, the booking could not be ticketed at that price. We then provided the available alternative options based on the live fares and seat availability at that time.
We would also like to clarify that, as the reservation could not be confirmed, the full amount was reversed back to the same mode of payment used for the transaction. No confirmed ticket was issued for the unavailable fare.
We understand that a change in fare can be frustrating, and we appreciate your understanding of the nature of highly discounted, availability-based fares. We remain committed to providing transparent information and the best available options based on live inventory.
Thank you for giving us the opportunity to clarify the circumstances.
Best Regards,
Customer Support Department
Anuj
Anuj , is very helpful. It was great experience to talk to him, he was friendly and found me the best deal he could. Thank you so chuch for finding the best deal.
24 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Muskan,
Thank you for taking the time to share your wonderful feedback.
We are delighted to hear that Anuj was friendly, helpful, and able to assist you in finding the best available deal for your travel requirements. It is great to know that you had such a positive experience speaking with him.
We truly appreciate your kind words and will be sure to share your feedback with Anuj and the wider team. Your recognition of his efforts is greatly appreciated.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Eloina was patient
24 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Anezka,
Thank you for taking the time to share your feedback.
We are pleased to hear that Eloina was patient and provided you with attentive assistance. We truly appreciate you recognising her efforts and will be sure to share your kind words with Eloina and the wider team.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
We dealt with Scott who went above and…
We dealt with Scott who went above and beyond in assisting with our query and finalising all that needed to be done.
We would like to thank Scott for his professionalism and helpfulness and would highly recommend him for a job very well done.
23 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Brendan,
Thank you for taking the time to share such wonderful feedback.
We are delighted to hear that Scott went above and beyond to assist with your query and ensure everything that needed to be completed was handled properly. It is fantastic to know that his professionalism, dedication, and helpful approach made such a positive impression.
We sincerely appreciate your recommendation and your recognition of Scott’s efforts. We will be sure to share your kind words with Scott and the wider team.
Thank you for choosing CheapFlyShop. We look forward to assisting you again with your future travel plans.
Best Regards,
Customer Support Department
Very helpful
I spoke to Scott today and he was so helpful with having alternative bookings for another flight as the one I had was not suitable for my needs ,he took me through the whole process on phone . He was very patience and willing to answer all my questions.
22 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Damaris,
Thank you very much for taking the time to share your positive feedback.
We are delighted to hear that Scott was able to assist you and make the process of arranging an alternative flight as smooth as possible. It is wonderful to know that he took the time to guide you through the options, answer your questions, and ensure you felt supported throughout the process.
We will be sure to share your kind words with Scott, as recognition of his patience, helpfulness, and dedication will be greatly appreciated.
Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you with your future travel arrangements.
Best Regards,
Customer Support Department
Giving customer wrong information…
Giving customer wrong information change flights worst customer services please don't book flights with cheapflyshop.
22 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Gagandeep,
Thank you for taking the time to share your feedback. We are sorry to learn that you were dissatisfied with your experience and understand your concerns regarding the information provided and the changes to your flight arrangements.
At CheapFlyShop, we take feedback of this nature seriously, as we aim to provide our customers with clear, accurate, and timely information throughout the booking and travel process. We would therefore appreciate the opportunity to review the specific circumstances of your booking and understand what may have led to your experience.
We kindly request that you contact our Customer Service or Feedback Department with your booking reference and relevant details. This will allow us to review the booking history, communication records, and actions taken by our team and provide you with an appropriate response based on the record.
We sincerely regret any inconvenience or frustration you may have experienced. Your feedback is important to us and will be reviewed carefully to help us maintain and improve our customer service standards.
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Simon,
Thank you very much for your kind feedback.
We are delighted to hear that you found Emily helpful and that she was able to assist you with your requirements. We will be sure to share your positive feedback with Emily, as it is always encouraging for our team to know that their efforts are appreciated.
Thank you once again for choosing our service. We truly value your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Very friendly service by Eloina
22 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Tracey,
Thank you very much for your kind feedback.
We are delighted to hear that you found our service friendly and that Eloina was able to assist you. We will certainly share your positive feedback with her, as recognition like this is greatly appreciated by our team.
Thank you once again for choosing our service. We truly appreciate your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Fraudulent price advertisement
We purchased 3 tickets and when I called on the day about the issue of tickets, I was told we had no baggage. We are going for a holiday to Sri Lanka, how can we go without a bag of clothes.
All airlines do not issue any international flights without baggage. I requested to cancel my tickets 5 minutes after booking and I was told that it is non-refundable.
Why can't they refund?? If I had cancelled it, they would have sold the tickets to someone else, and someone would have occupied those 3 seats.
The customer service officer Chris was helpful, but I had to pay further $2594 to include 3 bags. This amount just to include a bag for each person became very expensive with the original tickets $3090 + $2594 for 3 bags. Two people in the group are not working (seniors) and to pay $2594 extra for bags was a shock.
There were other fares on other websites at the time of booking which was around $1566 per person with a 30kg checked in bag.
I will never recommend this website to anyone. DO NOT BOOK USING THIS SERVICE. Not even it is worth one star.
At the moment I am dealing with Fair Trading NSW, Airline Customer Advocate and Australian Federation of Travel Agents regarding this issue.
21 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Jacinta,
Thank you for taking the time to share your feedback. We are sorry to learn that your experience did not meet your expectations, particularly regarding the baggage allowance, the additional cost involved, and your concerns about the cancellation and refund of the three tickets.
We understand your concerns regarding the additional $2,594 paid for baggage and appreciate that this was a significant unexpected expense, especially when travelling as a group. We also acknowledge your comments regarding the alternative fares you had seen elsewhere, including fares that you understood to include checked baggage.
We would also like to acknowledge your positive comments regarding Chris and are pleased to know that you found his assistance helpful.
Please be assured that we take the concerns raised in your review seriously. One of the available Supervisors from our Escalation Department is currently reviewing your case in detail, including the booking records, fare and baggage conditions, cancellation and refund terms, and the communications relating to your booking.
Our Supervisor will review the circumstances thoroughly and you will be assisted with the best possible resolution within the next 24–48 hours. We appreciate your patience and understanding while this review is being completed.
We have also noted your reference to the matters you have raised with Fair Trading NSW, the Airline Customer Advocate, and the Australian Federation of Travel Agents, and these concerns will be taken into consideration as part of our review.
We sincerely regret the frustration and inconvenience you have experienced and appreciate the opportunity to investigate the matter further.
Best Regards,
Customer Support Department
Altona was very helpful
Altona was very helpful. Answered all my questions, checked us in for flights and helped me with our seats.
20 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Brenda,
Thank you very much for taking the time to share your wonderful feedback.
We are delighted to hear that Altona was so helpful and took the time to answer all your questions, assist with your check-in, and help arrange your seats. We are pleased to know that her support made your travel arrangements easier and more convenient.
We will certainly share your kind words with Altona, as recognition of her efforts will be greatly appreciated.
Thank you once again for choosing our service. We wish you a pleasant journey and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Eloina was very great
Eloina was very great, honestly did not expect the call, she made my life easy and thank you so much for the great service
18 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Lonky,
Thank you very much for your wonderful feedback.
We are delighted to hear that Eloina provided such a positive experience and made the process easier for you. It is especially pleasing to know that her proactive assistance and friendly approach made a meaningful difference.
We will certainly share your kind words with Eloina, as your appreciation will be a great encouragement to her.
Thank you once again for taking the time to share your experience and for choosing our service. We truly value your feedback and look forward to assisting you again in the future.
Best Regards,
Customer Support Department
THIS IS A SCAM!
Absolutely appalling - SCAM ALERT!! We purchased tickets and paid to be called the next day and told we had no baggage - 1. The airline chosen does not issue any international flights without baggage. 2. Cheapflyshops terms and conditions state 'you can refuse their offer and they will issue your tickets'. The customer service officer would not let me accept the original purchase and told me I had to call back. I called back this time with assistance, to be told tickets have been issued and we will receive email shortly. No email received. 48 hours later we emailed and called with no response. Eventually we called and advised that we would seek immediate cancellation of transaction due to failure to supply purchased goods and services and as they were holding our funds (and the bank confirmed that the money had left our account) we have lodged an immediate charge back dispute allowing us to book elsewhere as it is fraudulent activity. This then led to an email advising "as discussed we have cancelled your booking and voided the transaction" - oddly enough the bank have yet to receive the voided notification so we still have not received our money back! DO NOT BOOK USING THIS SERVICE. We could even hear someone in the background the first time we called saying the same script about no baggage.....
17 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Customer,
Thank you for taking the time to share your concerns. We are sorry to learn that you were dissatisfied with your experience and understand that the issues you have described regarding baggage, ticket confirmation, communication, and the transaction were frustrating.
We take feedback of this nature seriously and would like the opportunity to review the specific circumstances of your booking. However, we are currently unable to locate any booking details from the information provided in this review.
To enable our team to investigate this matter properly, including the booking status, fare and baggage conditions, communications, cancellation request, and transaction/void status, please share your booking reference number beginning with “CFS” by replying to this response or contacting our Customer Service Team.
Once we receive the correct booking reference, we will be able to review the relevant records and assist you with the best possible resolution based on the circumstances of your case.
We also note your comments regarding the information allegedly provided about baggage, the ticketing process, the communication you received, and the subsequent cancellation and transaction reversal. These are matters that can only be accurately addressed after we have identified and reviewed the relevant booking record.
We would appreciate the opportunity to look into your concerns rather than leave the matter unresolved. Please provide your CFS booking reference, and our team will review the case accordingly.
Best Regards,
Customer Support Department
Svar från Cheapflyshop
Dear Marietta,
Thank you very much for your positive feedback.
We are pleased to hear that you received a quick response and that your issue was resolved efficiently. Providing prompt and effective assistance is a priority for us, and we truly appreciate you taking the time to share your experience.
Thank you once again for choosing our service. We look forward to assisting you again in the future.
Best Regards,
Customer Support Department
Dealing with Mr Raul Brown today was…
Dealing with Mr Raul Brown today was pleasant experience.
He was patient with me and properly helping m6 with my ticketing.
Highly recommend him to keep as valuable person.
17 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Karol,
Thank you very much for taking the time to share your wonderful feedback.
We are delighted to hear that you had a pleasant experience with Mr. Raul Brown and that he was patient, attentive, and able to assist you effectively with your ticketing requirements.
Your kind words and recognition of Raul’s professionalism are truly appreciated. We will be sure to share your feedback with him and the wider team, as such recognition is a great encouragement to our staff.
Thank you once again for your trust and for recommending our service. We look forward to assisting you again with your future travel arrangements.
Best Regards,
Customer Support Department
It is a scam...big no..dont fall for…
It is a scam...big no..dont fall for this..after booking they will say your ticket is pending or confirmation till 2 weeks than no luggage will be added on return flight..than your flight is not available than pay more..still nothing..it will be a nightmare
13 september 2026
Omdöme utan inbjudan
Svar från Cheapflyshop
Dear Parmpal,
Thank you for sharing your feedback.
We are sorry to learn that you were dissatisfied with your experience. We take concerns regarding booking confirmation, baggage, and flight availability seriously and appreciate you bringing them to our attention.
As per our records, one of our available Supervisors has already spoken with you and assisted you with the cancellation of the booking and the processing of the full refund back to the same mode of payment.
We understand that the circumstances may have caused frustration, and we regret any inconvenience you experienced during the process. We would also like to clarify that our records indicate that the matter was subsequently addressed through our Supervisor, including the cancellation and full refund.
If you require any further assistance or clarification regarding your booking or refund, please feel free to contact our Customer Support Team, and we will be happy to assist you.
Best Regards,
Customer Support Department
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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