Cheapflyshop Omdömen 

976
•
TrustScore 4 av 5

4,2

Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer

För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer

Det här tycker kunderna

Betygsatt 1 av 5 stjärnor

Booked return flights for two for A$1,051.74. 24 hours later I'm told only the return flight is booked. My flight to Bali has been waitlisted for 10days, with their representative estimating jus... Se mer

Betygsatt 5 av 5 stjärnor

Anna was helpful. Unfortunately the flights we originally booked needed to be changed. Anna contacted us to inform and was as helpful as she could be without making to many changes to our original d... Se mer

Betygsatt 5 av 5 stjärnor

Very good service from Anna. My initial booking was met with a lower level service when I first called, and began to doubt the company. Fortunately for CheapFlyShop, when the service customer retu... Se mer

Företaget har svarat

Betygsatt 5 av 5 stjärnor

Cheapfyshop was a bit disappointing as they did not confirm every leg of my overseas flight in time for me not to stress. The alternative flights were to expensive to proceed with them. I had to cance... Se mer

Företaget har svarat


Kontaktuppgifter

4,2

Bra

TrustScore 4 av 5

976 omdömen

5 stjärnor
4 stjärnor
3 stjärnor
2 stjärnor
1 stjärna

Ingen aktuell inbjudningshistorik

Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa

Har besvarat 86 % av sina negativa omdömen

Svarar vanligtvis inom 48 timmar

Så använder företaget Trustpilot

Se hur deras omdömen och betyg hämtas, betygsätts och modereras.

4,2

Alla omdömen

(976)

754 omdömen under de senaste 12 månaderna

Skriv ett omdöme
Företag på Trustpilot får inte erbjuda incitament eller betala för att dölja omdömen. Omdömen är enskilda användares åsikter och inte Trustpilots åsikter. Läs mer

Betygsatt 4 av 5 stjärnor

Your service from all personnel we…

Your service from all personnel we spoke to is very good , it's tge charges for every change we needed were not !!
Thanks

14 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Kris,

Thank you for sharing your feedback. We are pleased to hear that you were satisfied with the service and assistance provided by our team members.

However, we understand your concerns regarding the charges associated with making changes to your booking. Please note that amendment fees may vary depending on the airline's fare rules, ticket conditions, and any applicable fare differences. These charges are generally determined by the relevant airline and the conditions of the ticket purchased.

We appreciate your comments and will take your feedback into consideration as we continue to improve our services and communication regarding booking conditions.

Thank you for choosing CheapFlyShop. We truly value your feedback and hope to have the opportunity to assist you again in the future.

Best Regards,
Customer Support Department

Betygsatt 1 av 5 stjärnor

FORMAL NOTICE

FORMAL NOTICE – Misleading Flight Pricing, Demand for Full Refund and Regulatory Escalation
Dear CheapFlyShop Management and Customer Support Team,

I am writing to formally express my serious concerns regarding your flight booking practices and to demand an immediate full refund of my payment.

I booked my flight through CheapFlyShop based on the lower fare advertised on your platform.However, after I proceeded with the booking, I received a telephone call informing me that the advertised fare was no longer available and that I would have to pay an additional amount to secure my flight ticket.This is completely unacceptable.
I made my booking based on the price presented to me. I did not agree to pay additional charges after booking, and I should not be placed under pressure to pay a higher fare simply because your company is unable to honour the original advertised price.
As a result, I requested cancellation and a full refund. I am still waiting for my money to be returned.Serious Concerns Regarding Your Business Practices

After researching CheapFlyShop on Trustpilot and ProductReview Australia, I discovered multiple customer complaints describing experiences strikingly similar to mine:

- Flight tickets advertised at attractive, lower prices
- Customers proceeding with bookings or making payments
- Tickets remaining unconfirmed or pending
- Customers subsequently being contacted and asked to pay additional amounts
- Cancellation requests followed by delays or difficulties obtaining refunds\.

The similarity between these reports and my personal experience is deeply concerning.

I believe these practices warrant investigation for potentially misleading or deceptive conduct under Australian Consumer Law.

Customers should not be attracted by an advertised price, asked for more money after booking, and then left waiting to recover their original payment.

My Formal Demands

I require CheapFlyShop to:

1. Confirm cancellation of my booking without any cancellation charges or administrative deductions.
2. Process a **100% refund of the amount paid**, through my original payment method.
3. Provide written confirmation of the refund, including the transaction reference and expected credit date.
4. Explain why the advertised fare was offered when the ticket could not be provided at that price.
5. Confirm that no further payments will be requested or charged to my card.

I expect a written response within **48 hours** and confirmation that the full refund has been initiated.

Formal Notice of Escalation

If this matter is not resolved promptly, I intend to escalate my complaint, together with booking confirmations, payment records, communications, screenshots and supporting evidence, to the following organisations:

Skyscanner: To report the advertised fare and request a review of CheapFlyShop’s conduct as a travel provider listed on its comparison platform, if applicable
- **Australian Competition and Consumer Commission ACCC: To report potentially misleading pricing and unfair booking practices.
- **NSW Fair Trading: To lodge a formal consumer complaint and seek assistance with recovering my payment.
- **Scamwatch:** To report the circumstances as a suspected scam for assessment.
- **My bank/card provider:** To initiate a payment dispute or chargeback for services not provided as agreed.
- **Australian police / ReportCyber:** If the available evidence indicates suspected criminal fraud or another reportable offence.
- **Relevant consumer protection and legal authorities:** To pursue available remedies under Australian Consumer Law.

I also intend to share an accurate, evidence based account of my experience on Trustpilot, ProductReview Australia, Google Reviews where available, and other appropriate consumer review platforms to warn prospective customers about the risks I experienced.

### Final Opportunity to Resolve

I am giving CheapFlyShop an opportunity to resolve this matter professionally by returning my money in full.

I do not accept an unexplained delay, additional fees, alternative flights at increased prices, or a credit voucher in place of my requested refund.

Please treat this communication as a **formal demand for a full refund and notice of intended escalation.

**Amount paid - 1814.83AUD

I expect your urgent written confirmation.

Regards,
Kiran

13 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Kiran,

Thank you for sharing your feedback.

We are sorry to learn about your concerns regarding the fare availability, booking confirmation process, and refund request.

As per our records, you have already been assisted by one of our supervisors regarding your request for flight cancellation and a full refund of AUD 1,814.83. Your concerns have been addressed by our supervisory team, and the matter has been reviewed in accordance with the information available in our booking records.

We understand the importance of transparent pricing and timely communication. Please note that online airfares are subject to live airline and consolidator inventory, and availability may change between the time a fare is displayed and the time a reservation is processed. A booking is considered confirmed only once the reservation has been finalised and the relevant e-tickets have been issued. Where the originally requested fare cannot be secured, alternative options may be presented for the customer's consideration.

We acknowledge your request for a full refund through the original payment method and understand your preference for a refund rather than alternative travel arrangements or a voucher. Our team remains available to provide any further clarification regarding the cancellation and refund status.

We take customer feedback seriously and regret that your experience has not met your expectations. We appreciate the opportunity to address your concerns and hope to bring the matter to a satisfactory resolution.

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

Scott was very help and friendly and…

Scott was very help and friendly and professional.

Great assistance

13 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Hugo,

Thank you for your wonderful feedback!

We are delighted to hear that Scott provided you with helpful, friendly, and professional service. It is always our aim to ensure our customers receive efficient assistance and a positive experience throughout their booking journey.

We will be sure to share your kind words with Scott, as your appreciation will certainly encourage him to continue delivering excellent service.

Thank you for choosing CheapFlyShop. We look forward to assisting you with your future travel plans.

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

Thank you Anuj

Thank you Anuj, for you support you’re truly great person. Thank you for your great communication i truly appreciate your efforts and time. Thank you.

12 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Raz,

Thank you for your wonderful feedback!

We are delighted to hear that Anuj provided you with excellent support and that his communication, dedication, and willingness to assist made a positive impression on you. We always strive to ensure our customers feel valued and well supported throughout their travel booking journey.

We will be sure to share your kind words with Anuj, as your appreciation is a great motivation for our team to continue delivering outstanding customer service.

Thank you for choosing CheapFlyShop. We truly appreciate your trust and look forward to assisting you again with your future travel plans.

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

Emily customer service was excellent

Emily customer service was excellent

11 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Kalpana,

Thank you for your valuable feedback!

We are delighted to hear that Emily provided you with excellent customer service. We always strive to deliver professional, friendly, and efficient assistance to ensure our customers have a smooth and positive experience.

We will be sure to share your kind words with Emily, as your appreciation means a great deal to our team.

Thank you for choosing CheapFlyShop. We look forward to assisting you with your future travel plans.

Best Regards,
Customer Support Department

Betygsatt 1 av 5 stjärnor

Poor Experience with CheapFlyShop

Poor Experience with CheapFlyShop – Please Be Careful

I had a very disappointing experience with CheapFlyShop. They advertised cheap flights, encouraging customers to make a purchase, but after I proceeded with the booking, I was told that the ticket was still pending and was given various excuses for why it could not be confirmed. Instead of providing the advertised ticket, I was offered more expensive alternatives.

This experience has left me extremely disappointed and concerned about their booking process. If a flight is advertised at a particular price, customers should receive clear, honest information about availability and pricing before making a purchase.

If you have had a similar experience with CheapFlyShop, please share your story. By speaking up and sharing genuine experiences, we can help inform other travellers and prevent others from facing the same frustration.

I hope the company takes these concerns seriously and improves its transparency and customer service. Travellers deserve honest pricing, clear communication, and reliable booking services.

11 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Yuvraj,

Dear Customer,

We are sorry to learn about your disappointing experience and regret the inconvenience caused in connection with your flight booking.

As per our records, you have already been assisted by one of our supervisors regarding your request for flight cancellation and a full refund. Our team has addressed your request, and we remain available should you require any further clarification regarding the matter.

We would also like to clarify that the most discounted online fares are subject to live airline and consolidator seat availability. Consequently, a fare displayed at the time of enquiry may no longer be available when the reservation is processed. A booking is considered confirmed only once the reservation has been finalised and the relevant e-tickets have been issued. Where the initially requested fare cannot be secured, alternative options may be offered for the customer's consideration.

We understand the importance of transparent pricing and clear communication throughout the booking process. We take your feedback seriously and continuously strive to improve our services and ensure that customers receive appropriate assistance.

We sincerely regret that your experience did not meet your expectations and appreciate you bringing your concerns to our attention.

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

Good customer service

11 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Rabin,

Thank you for your kind feedback!

We are pleased to know that you were satisfied with our customer service. At CheapFlyShop, we strive to provide helpful, professional, and efficient assistance to ensure a positive experience for every customer.

Your appreciation is truly valued and motivates our team to continue delivering excellent service.

Thank you for choosing CheapFlyShop. We look forward to assisting you with your future travel plans.

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

Samar was so helpful with the whole…

Samar was so helpful with the whole process while booking my tickets.

9 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Suman,

Thank you for taking the time to share your feedback!

We are delighted to hear that Samar was so helpful and provided you with excellent assistance throughout the ticket booking process. At CheapFlyShop, we strive to make every booking experience as smooth, convenient, and hassle-free as possible, and it is wonderful to know that Samar made a positive difference to your experience.

We will be sure to pass on your kind words to Samar, who will be pleased to know that their efforts were appreciated.

Thank you for choosing CheapFlyShop. We truly value your trust and look forward to assisting you with your future travel arrangements.

Best Regards,
Customer Support Department

Betygsatt 4 av 5 stjärnor

Dean and Spencer were great to deal…

Dean and Spencer were great to deal with and made my booking simple through good communications and explanation. They both showed they knew their subject matter and acted very professionally.

10 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear William,

Thank you for sharing your wonderful feedback!

We are delighted to hear that Dean and Spencer provided you with excellent service and made your booking process simple and hassle-free. It is particularly pleasing to know that their clear communication, detailed explanations, subject knowledge, and professional approach made a positive impression on you.

At CheapFlyShop, we strive to provide our customers with a smooth and transparent booking experience, and your kind words are a great encouragement to our team. We will be sure to share your appreciation with Dean and Spencer.

Thank you for choosing CheapFlyShop. We truly appreciate your trust and look forward to assisting you with your future travel arrangements.

Best Regards,
Customer Support Department

Betygsatt 2 av 5 stjärnor

no comment

no comment

Id rather just not say anything , but just do your research and be more informed of your options

10 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Andrei,

Thank you for sharing your feedback.

We are sorry to learn that your experience with CheapFlyShop did not fully meet your expectations. We value all customer feedback, as it helps us identify areas where we can improve our services and provide a better booking experience.

At CheapFlyShop, we aim to ensure that our customers are provided with clear information, appropriate travel options, and professional guidance to help them make informed decisions. We regret if you feel that the information or options presented during your experience did not meet your expectations.

We would appreciate the opportunity to understand your concerns in more detail and review your experience with the relevant team. If you could kindly share your booking reference, beginning with CFSAU, we would be happy to investigate the matter and provide further assistance.

Thank you for bringing this to our attention. We hope to have the opportunity to address your concerns and restore your confidence in our services.

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

Very helpful Elona

Very helpful Elona

10 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Jay,

Thank you for your kind feedback!

We are delighted to hear that Elona was very helpful and provided you with a positive experience. At CheapFlyShop, we are committed to delivering friendly, professional, and reliable customer service, and it is wonderful to know that Elona's assistance met your expectations.

We will be sure to share your appreciation with Elona. Your feedback is greatly valued and encourages our team to continue providing excellent service to all our customers.

Thank you for choosing CheapFlyShop. We look forward to assisting you with your future travel plans!

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

A full retraction of a negative review

I had very recently made a scathing, negative review of my Cheapflyshop booking experience however, today Raul (from Cheapflyshop) contacted me and provided a service so professional and rewarding, I must retract my comments totally. His assistance saw me book my return business class flights with him and, given what I experienced today, I will make Cheapflyshop my first contact when I next fly (which is frequently). Thank you Raul, you have renewed my faith in online airline bookings.

9 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Warren,

Thank you for giving CheapFlyShop another opportunity to assist you and for taking the time to share such wonderful feedback!

We are truly delighted to hear that Raul was able to turn your previous experience into a positive and rewarding one through his professional approach, attentive assistance, and dedication to customer satisfaction. It is particularly encouraging to know that his support helped restore your confidence in online flight bookings and enabled you to complete your return business class flight reservation with us.

At CheapFlyShop, we take customer feedback seriously and continuously strive to improve our services. Our goal is to ensure that every customer receives the professional guidance, clear communication, and personalised assistance they deserve. Your willingness to reconsider your earlier experience and give us the opportunity to serve you again means a great deal to us.

We will be sure to share your appreciation with Raul, as recognition like yours is a wonderful motivation for our entire team. We are especially grateful for your confidence in choosing CheapFlyShop as your first point of contact for your future travel arrangements.

Thank you once again for your trust and support. We look forward to assisting you with your frequent travels and providing you with consistently excellent service in the future.

Wishing you a wonderful journey and a pleasant business class travel experience!

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

Raul helped me get a flight

Raul helped me get a better flight option with ease and was very patient in helping me have a safe flight to my destination.

9 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Elisha,

Thank you for your wonderful feedback!

We are delighted to hear that Raul was able to help you find a better flight option and made the process easy and convenient. His patience, dedication, and commitment to understanding your travel needs reflect the high standard of customer service we strive to provide at CheapFlyShop.

We understand how important it is to find a suitable flight and feel confident about your travel arrangements. It is rewarding to know that Raul's assistance made a positive difference to your booking experience.

We will be sure to share your kind words with Raul, who will be pleased to know that his efforts were appreciated.

Thank you for choosing CheapFlyShop. We wish you a safe and pleasant journey and look forward to assisting you with your future travel plans!

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

Eloina is so good and did not took long…

Eloina is so good and did not took long time to complete the Boarding Pass process. She guided very well thru the process.

9 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Neil,

Thank you for sharing your valuable feedback!

We are delighted to hear that Eloina provided you with excellent assistance and guided you efficiently through the boarding pass process. It is wonderful to know that her clear guidance, professionalism, and prompt support made the process quick and hassle-free for you.

At CheapFlyShop, we strive to ensure that our customers receive reliable, friendly, and efficient assistance at every stage of their travel journey. Your appreciation means a great deal to us, and we will be sure to share your kind words with Eloina.

Thank you for choosing CheapFlyShop. We wish you a safe and pleasant journey and look forward to assisting you with your future travel plans!

Best Regards,
Customer Support Department

Betygsatt 1 av 5 stjärnor

DO NOT BOOK VIA THIS WEBSITE

DO NOT BOOK VIA THIS WEBSITE! your booking is NOT confirmed. They fall back on the small print on the T&Cs... (READ THEM) go through recognised websites. Totally my fault for choosing what appeared to be the cheaper deal, it wasn't. if I could give 0 rating I would. My flights were not confirmed and am waiting on refund and had to rebook at higher rate due to delay and having to book later.

8 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Careen,

We are sorry to learn that your experience did not meet your expectations, and we sincerely regret the inconvenience caused regarding your flight booking and subsequent travel arrangements.

As per our records, you have already been assisted by one of our supervisors regarding your request for flight cancellation and a full refund. We trust that the matter has been explained to you and that the necessary assistance has been provided in accordance with your request.

We understand the frustration associated with an unconfirmed booking, particularly when alternative travel arrangements need to be made at a higher fare. As our online fares are subject to live airline and consolidator seat availability, a booking is considered confirmed only once the reservation is finalised and the e-tickets have been issued.

We take customer feedback seriously and appreciate you sharing your concerns. Should you require any further clarification or assistance regarding your cancellation and refund, please feel free to contact our customer support team.

Best Regards,
Customer Support Department

Betygsatt 1 av 5 stjärnor

Disappointing service - Very poor

Hi,

I understand that my booking has been force-cancelled because the ticket could not be confirmed - Reservation number - CFSAU35245

Please confirm that the full amount of A$671.29 charged for this booking will be refunded to my original payment method.

Please also confirm the expected refund processing date and let me know if any amount will be deducted, including the reason for any deduction.

Thank you.

Reg,

8 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Namsani,

Thank you for your feedback and for bringing your concerns regarding reservation CFSAU35245 to our attention.

As per our records, you selected one of our most discounted online flight deals for urgent travel. Please note that such promotional fares are subject to live airline inventory and limited seat availability. Unfortunately, our system was unable to confirm the flights at the advertised fare due to limited seat availability, and therefore, the reservation could not be finalised.

We understand that this situation may have caused inconvenience, particularly given the urgency of your travel plans, and we sincerely regret that we were unable to confirm your booking.

Regarding your payment, the full amount of A$671.29 has already been reversed, and no deduction has been made by CheapFlyShop. The reversal has been initiated to your original payment method. Depending on your bank or card issuer's processing procedures, it may take additional time for the funds to appear in your account.

Please note that CheapFlyShop does not retain payment for a booking that could not be confirmed. We appreciate your patience and understanding while your bank completes the processing of the reversal.

Thank you for giving us the opportunity to clarify the situation. We apologise for the inconvenience caused and appreciate your understanding.

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

I have a very good experience w Raul he…

I have a very good experience w Raul he is very helpful I will recommend him to all my friends.

8 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Imelda,

Thank you for your wonderful feedback and recommendation!

We are delighted to hear that Raul provided you with such a positive experience and was helpful throughout the process. At CheapFlyShop, we are committed to delivering professional, friendly, and reliable customer service, and it is always rewarding to know that our team members are making a difference to our customers.

We will be sure to share your kind words with Raul, who will be pleased to know that his efforts were appreciated. Your willingness to recommend him to your friends is truly valued and means a great deal to us.

Thank you for choosing CheapFlyShop and for placing your trust in our services. We look forward to assisting you with your future travel arrangements!

Best Regards,
Customer Support Department

Betygsatt 5 av 5 stjärnor

Cheapflyshop assisted professionally

Emily has contacted me and has assisted me in solving what appeared to be a very difficult situation. Cheapflyshop has fully met my exppectations and I would certainly use their services again in the future. my appologies foe earlier misunderstandings.

8 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Warren,

Dear Customer,

Thank you for sharing your feedback.

We are sorry to learn that you have concerns regarding your recent booking with CheapFlyShop. We take all customer feedback seriously and appreciate the opportunity to clarify the current status of your reservation.

As per our records, you were assisted by one of our travel experts, and your booking is fully confirmed and ready for travel. You should have received your booking confirmation along with the corresponding e-ticket(s) containing the details of your confirmed itinerary.

We understand that you may have questions or concerns regarding the information provided after your booking. However, our records indicate that your reservation has been confirmed, and we would welcome the opportunity to review any specific issues you are experiencing and provide the necessary clarification.

If you require any further assistance or clarification regarding your booking, please do not hesitate to contact our customer service team or email us at support@cheapflyshop.au. Our team will be happy to review your concerns and assist you accordingly.

At CheapFlyShop, we aim to provide professional assistance and clear communication throughout the booking process and beyond. We would appreciate the opportunity to address your concerns directly and help ensure that you have the necessary information for your upcoming journey.

Best Regards,
Customer Support Department

Betygsatt 4 av 5 stjärnor

Booking

Helped through the booking process

8 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Navodya,

Thank you for sharing your feedback!

We are pleased to hear that our team was able to assist you throughout the booking process. At CheapFlyShop, we aim to make booking your travel arrangements as smooth, simple, and convenient as possible by providing clear guidance and professional support at every step.

We truly appreciate your trust in our services and thank you for choosing CheapFlyShop. We look forward to assisting you with your future travel plans.

Best Regards,
Customer Support Department

Betygsatt 1 av 5 stjärnor

⚠️⚠️ A BIG SCAM⚠️ ⚠️ AVOID CHEAPFLYSHOP.AU…

⚠️⚠️ A BIG SCAM⚠️ ⚠️ AVOID CHEAPFLYSHOP.AU — MY EXPERIENCE

They advertise unbelievably cheap fares on comparison websites, take your payment, then tell you the flight is “not confirmed” and make you wait. They then offer a much more expensive alternative while warning that prices are rising.

Now DOUBLED THE PRICE THAN THE AIRLINE ITSELF!!!

Scott pressured me to buy a much more expensive ticket, saying prices are “dynamic” and could increase at any moment.

I have screenshots showing the advertised price before and after it increased. I emailed these to them repeatedly, yet they claimed they never received them!!

Then I requested a full refund, I was told that even the refund would take several weeks to be confirmed!!

This feels like a very concerning business practice. Read the negative reviews — many describe a very similar experience.

I am now escalating this to my bank and relevant authorities and providing all evidence.

DON'T BE tempted by the cheap price. Check the fare directly with the airline and avoid getting trapped in this process.

7 oktober 2026
Omdöme utan inbjudan
Logotyp för Cheapflyshop

Svar från Cheapflyshop

Dear Syeda,

Dear Customer,

Thank you for sharing your feedback.

We are sorry to learn that your experience with CheapFlyShop did not meet your expectations, and we acknowledge the concerns you have raised regarding fare availability, alternative flight options, and the refund process.

As per our records, your case has already been reviewed, and you have been assisted by one of our supervisors, who arranged a full refund for your booking. We understand the importance of resolving payment-related concerns and providing clarity regarding the outcome of your case.

Please note that discounted online airfares are subject to live airline inventory and availability at the time of booking. In certain circumstances, a fare may no longer be available when the reservation is processed, and alternative options may therefore need to be reviewed. Nevertheless, we regret any inconvenience or frustration you experienced during this process.

We appreciate you bringing your concerns to our attention and take customer feedback seriously, as it helps us review our processes and improve the service we provide.

Should you require any further assistance, clarification, or an update regarding your refund, please feel free to contact us. Our team will be happy to assist you.

Thank you for giving us the opportunity to address your concerns.

Best Regards,
Customer Support Department

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