Booked return flights for two for A$1,051.74. 24 hours later I'm told only the return flight is booked. My flight to Bali has been waitlisted for 10days, with their representative estimating jus... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Anna was helpful. Unfortunately the flights we originally booked needed to be changed. Anna contacted us to inform and was as helpful as she could be without making to many changes to our original d... Se mer
Very good service from Anna. My initial booking was met with a lower level service when I first called, and began to doubt the company. Fortunately for CheapFlyShop, when the service customer retu... Se mer
Företaget har svarat
Cheapfyshop was a bit disappointing as they did not confirm every leg of my overseas flight in time for me not to stress. The alternative flights were to expensive to proceed with them. I had to cance... Se mer
Företaget har svarat
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 86 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Your service from all personnel we…
Your service from all personnel we spoke to is very good , it's tge charges for every change we needed were not !!
Thanks

Svar från Cheapflyshop
FORMAL NOTICE
FORMAL NOTICE – Misleading Flight Pricing, Demand for Full Refund and Regulatory Escalation
Dear CheapFlyShop Management and Customer Support Team,
I am writing to formally express my serious concerns regarding your flight booking practices and to demand an immediate full refund of my payment.
I booked my flight through CheapFlyShop based on the lower fare advertised on your platform.However, after I proceeded with the booking, I received a telephone call informing me that the advertised fare was no longer available and that I would have to pay an additional amount to secure my flight ticket.This is completely unacceptable.
I made my booking based on the price presented to me. I did not agree to pay additional charges after booking, and I should not be placed under pressure to pay a higher fare simply because your company is unable to honour the original advertised price.
As a result, I requested cancellation and a full refund. I am still waiting for my money to be returned.Serious Concerns Regarding Your Business Practices
After researching CheapFlyShop on Trustpilot and ProductReview Australia, I discovered multiple customer complaints describing experiences strikingly similar to mine:
- Flight tickets advertised at attractive, lower prices
- Customers proceeding with bookings or making payments
- Tickets remaining unconfirmed or pending
- Customers subsequently being contacted and asked to pay additional amounts
- Cancellation requests followed by delays or difficulties obtaining refunds\.
The similarity between these reports and my personal experience is deeply concerning.
I believe these practices warrant investigation for potentially misleading or deceptive conduct under Australian Consumer Law.
Customers should not be attracted by an advertised price, asked for more money after booking, and then left waiting to recover their original payment.
My Formal Demands
I require CheapFlyShop to:
1. Confirm cancellation of my booking without any cancellation charges or administrative deductions.
2. Process a **100% refund of the amount paid**, through my original payment method.
3. Provide written confirmation of the refund, including the transaction reference and expected credit date.
4. Explain why the advertised fare was offered when the ticket could not be provided at that price.
5. Confirm that no further payments will be requested or charged to my card.
I expect a written response within **48 hours** and confirmation that the full refund has been initiated.
Formal Notice of Escalation
If this matter is not resolved promptly, I intend to escalate my complaint, together with booking confirmations, payment records, communications, screenshots and supporting evidence, to the following organisations:
Skyscanner: To report the advertised fare and request a review of CheapFlyShop’s conduct as a travel provider listed on its comparison platform, if applicable
- **Australian Competition and Consumer Commission ACCC: To report potentially misleading pricing and unfair booking practices.
- **NSW Fair Trading: To lodge a formal consumer complaint and seek assistance with recovering my payment.
- **Scamwatch:** To report the circumstances as a suspected scam for assessment.
- **My bank/card provider:** To initiate a payment dispute or chargeback for services not provided as agreed.
- **Australian police / ReportCyber:** If the available evidence indicates suspected criminal fraud or another reportable offence.
- **Relevant consumer protection and legal authorities:** To pursue available remedies under Australian Consumer Law.
I also intend to share an accurate, evidence based account of my experience on Trustpilot, ProductReview Australia, Google Reviews where available, and other appropriate consumer review platforms to warn prospective customers about the risks I experienced.
### Final Opportunity to Resolve
I am giving CheapFlyShop an opportunity to resolve this matter professionally by returning my money in full.
I do not accept an unexplained delay, additional fees, alternative flights at increased prices, or a credit voucher in place of my requested refund.
Please treat this communication as a **formal demand for a full refund and notice of intended escalation.
**Amount paid - 1814.83AUD
I expect your urgent written confirmation.
Regards,
Kiran

Svar från Cheapflyshop
Scott was very help and friendly and…
Scott was very help and friendly and professional.
Great assistance

Svar från Cheapflyshop
Thank you Anuj
Thank you Anuj, for you support you’re truly great person. Thank you for your great communication i truly appreciate your efforts and time. Thank you.

Svar från Cheapflyshop
Emily customer service was excellent
Emily customer service was excellent

Svar från Cheapflyshop
Poor Experience with CheapFlyShop
Poor Experience with CheapFlyShop – Please Be Careful
I had a very disappointing experience with CheapFlyShop. They advertised cheap flights, encouraging customers to make a purchase, but after I proceeded with the booking, I was told that the ticket was still pending and was given various excuses for why it could not be confirmed. Instead of providing the advertised ticket, I was offered more expensive alternatives.
This experience has left me extremely disappointed and concerned about their booking process. If a flight is advertised at a particular price, customers should receive clear, honest information about availability and pricing before making a purchase.
If you have had a similar experience with CheapFlyShop, please share your story. By speaking up and sharing genuine experiences, we can help inform other travellers and prevent others from facing the same frustration.
I hope the company takes these concerns seriously and improves its transparency and customer service. Travellers deserve honest pricing, clear communication, and reliable booking services.

Svar från Cheapflyshop
Samar was so helpful with the whole…
Samar was so helpful with the whole process while booking my tickets.

Svar från Cheapflyshop
Dean and Spencer were great to deal…
Dean and Spencer were great to deal with and made my booking simple through good communications and explanation. They both showed they knew their subject matter and acted very professionally.

Svar från Cheapflyshop
no comment
no comment
Id rather just not say anything , but just do your research and be more informed of your options

Svar från Cheapflyshop
A full retraction of a negative review
I had very recently made a scathing, negative review of my Cheapflyshop booking experience however, today Raul (from Cheapflyshop) contacted me and provided a service so professional and rewarding, I must retract my comments totally. His assistance saw me book my return business class flights with him and, given what I experienced today, I will make Cheapflyshop my first contact when I next fly (which is frequently). Thank you Raul, you have renewed my faith in online airline bookings.

Svar från Cheapflyshop
Raul helped me get a flight
Raul helped me get a better flight option with ease and was very patient in helping me have a safe flight to my destination.

Svar från Cheapflyshop
Eloina is so good and did not took long…
Eloina is so good and did not took long time to complete the Boarding Pass process. She guided very well thru the process.

Svar från Cheapflyshop
DO NOT BOOK VIA THIS WEBSITE
DO NOT BOOK VIA THIS WEBSITE! your booking is NOT confirmed. They fall back on the small print on the T&Cs... (READ THEM) go through recognised websites. Totally my fault for choosing what appeared to be the cheaper deal, it wasn't. if I could give 0 rating I would. My flights were not confirmed and am waiting on refund and had to rebook at higher rate due to delay and having to book later.

Svar från Cheapflyshop
Disappointing service - Very poor
Hi,
I understand that my booking has been force-cancelled because the ticket could not be confirmed - Reservation number - CFSAU35245
Please confirm that the full amount of A$671.29 charged for this booking will be refunded to my original payment method.
Please also confirm the expected refund processing date and let me know if any amount will be deducted, including the reason for any deduction.
Thank you.
Reg,

Svar från Cheapflyshop
I have a very good experience w Raul he…
I have a very good experience w Raul he is very helpful I will recommend him to all my friends.

Svar från Cheapflyshop
Cheapflyshop assisted professionally
Emily has contacted me and has assisted me in solving what appeared to be a very difficult situation. Cheapflyshop has fully met my exppectations and I would certainly use their services again in the future. my appologies foe earlier misunderstandings.

Svar från Cheapflyshop
⚠️⚠️ A BIG SCAM⚠️ ⚠️ AVOID CHEAPFLYSHOP.AU…
⚠️⚠️ A BIG SCAM⚠️ ⚠️ AVOID CHEAPFLYSHOP.AU — MY EXPERIENCE
They advertise unbelievably cheap fares on comparison websites, take your payment, then tell you the flight is “not confirmed” and make you wait. They then offer a much more expensive alternative while warning that prices are rising.
Now DOUBLED THE PRICE THAN THE AIRLINE ITSELF!!!
Scott pressured me to buy a much more expensive ticket, saying prices are “dynamic” and could increase at any moment.
I have screenshots showing the advertised price before and after it increased. I emailed these to them repeatedly, yet they claimed they never received them!!
Then I requested a full refund, I was told that even the refund would take several weeks to be confirmed!!
This feels like a very concerning business practice. Read the negative reviews — many describe a very similar experience.
I am now escalating this to my bank and relevant authorities and providing all evidence.
DON'T BE tempted by the cheap price. Check the fare directly with the airline and avoid getting trapped in this process.

Svar från Cheapflyshop
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
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