Had difficulty loading a new debit card due to an error on my part. Rang customer service, was then contacted by a member of staff who solved my problem in a matter of minutes. Was extremely impres... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been with Caxton for a considerable time, using my card for holidays abroad. Recently had an unknown transaction on my account, so phoned Caxton straight away. Spoke to an adviser named Keshaw... Se mer
Such a helpful customer service team I lost my card whilst returning from holiday - the card had been so easy to use and top-up without burdensome security and I use it a lot. The phone team answered... Se mer
Företaget har svarat
Vivienne and the Caxton team were so helpful in sorting my query out. They kept me informed as where they were up to in the process. Thank you so much for your courtesy and professionalism
Företaget har svarat
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
My query was answered to my satisfaction
My query was answered to my satisfaction. Polite and helpful.
27 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
it was great to talk to an english…
it was great to talk to an english person very polite and sorted my problem out very well done
27 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know.
Extremely helpful and knowledgeable.
Extremely helpful and knowledgeable.
Made the request easy.
27 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experience. We are happy to see that it has been a positive one. We will be sure to let the team know.
I was guided through the process with…
I was guided through the process with clarity, sympathy and a sense of humour, making it easy for me to understand and solve the issue. Excellent experience
27 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Customer service
I contacted customer service with a question about a payment, answered very quickly with full explanation. Also a follow up question resulted in a payment being refunded to my account without any hassle.
26 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are so pleased to see that Vivienne. was able to assist you with resolving your query and provided you with clear instructions, we will be sure to let her know she has received great feed back. Thanks once again
Hannah Howes was very very helpful &…
Hannah Howes was very very helpful & reassuring.
16 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are really pleased to see that Hannah was able to assist you and resolved your query quickly, we will be sure to let her know she has received great feed back. Thanks once again
Great service from Caxton help desk…
Great service from Caxton help desk today. Got through in less than 2 minutes and adviser Kershawn resolved my problem very professionally and with great patience.
26 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Keshawn, We pride ourselves on customer service excellence and are so pleased you experienced this first hand. Thanks again
Keshawn was very helpful and patient.
Keshawn was very helpful and patient.
He spoke clearly and resolved my problem quickly.
Thanks you
26 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Thank you to the Caxton Support Team
Thank you to the Caxton Support Team, especially Hugo and Keshawn, for your prompt help and support. You provide amazing customer service. A special thanks as well to our account manager, Davie Cope, who is always ready to help.
25 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
very knowledgeable and helpful
25 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that your experience has been a positive one. Thank you once again.
Lauren was extremely helpful and…
Lauren was extremely helpful and efficient. She helped us in every way.
24 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your problem was resolved by Lauren who proved to be helpful and efficient. Thank you for sharing your positive experience with us, we appreciate it.
I spoke with Hannah and just wanted to…
I spoke with Hannah and just wanted to say how wonderful she was. She was so patient and calm, and I felt completely supported throughout the call. She handled everything so efficiently and made the whole experience really easy for me. She’s a real credit to your team.
24 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know she has received a fabulous review.
Took a few minutes to get connected but…
Took a few minutes to get connected but the operative was extremely patient, friendly and helpful . No AI involved . Excellent.
25 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are really pleased to see that we were able to assist you and resolved your query quickly, we will be sure to let the team know. Thanks once again
I have used Caxton for over 10 years…
I have used Caxton for over 10 years for travel. It has always been reliable and convenient for budgeting pre-trip and managing spending whilst away. Never have an issue transfering unused funds back to my current account post-trip and to topup for another trip is quick and easy. I have recommended Caxton to several people over the years. Just finished topping up for my latest adventure and at this point Caxton is as vital as my passport!
24 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Customer service... a rare thing thesedays.
To cut a long story short, I had a problem with a renewed Caxton card being lost in the post. Via email, I was in touch with Keshawn Farquharson, who was brilliant from start to finish via email to get this problem solved. Shout out to Jessica Naprienko, too. Replacement card in post to Spain already.
It feels almost surreal for a financial service provider to be not just competent, but really sweet.
24 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that Keshawn was able to assist you with your account and a new card was ordered for you. We will be sure to let him know. Thank you once again.
Very professional and helpful approach…
Very professional and helpful approach to my issue. Polite and sympathetic in attitude.
23 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are so pleased to see that Michael was able to assist you with resolving your query and was very patient and helpful, we will be sure to let him know he has received great feed back. Thanks once again
Brilliant customer service thank you
Brilliant customer service thank you
24 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know
Great customer support
Great customer support. My request was fulfilled in no time
23 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We are so pleased to hear that the team were able to assist you recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand. We will be sure to let the team know.
Simple systems and great customer…
Simple systems and great customer service.
23 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Had to change my surname on an expired…
Had to change my surname on an expired card. Within 2 hrs of sending an email with my deed name change it was sorted and a new card in the post. Impressed :)
22 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your problem was resolved quickly. Thank you for sharing your positive experience with us, we appreciate it.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.