Had difficulty loading a new debit card due to an error on my part. Rang customer service, was then contacted by a member of staff who solved my problem in a matter of minutes. Was extremely impres... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been with Caxton for a considerable time, using my card for holidays abroad. Recently had an unknown transaction on my account, so phoned Caxton straight away. Spoke to an adviser named Keshaw... Se mer
Such a helpful customer service team I lost my card whilst returning from holiday - the card had been so easy to use and top-up without burdensome security and I use it a lot. The phone team answered... Se mer
Företaget har svarat
Vivienne and the Caxton team were so helpful in sorting my query out. They kept me informed as where they were up to in the process. Thank you so much for your courtesy and professionalism
Företaget har svarat
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
So easy to add money to card and it’s…
So easy to add money to card and it’s all secure now.
7 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Great service
Initially with Hugo and then escalated to Winnie, both understood immediately my problem, and helped me to resolve the issues. I was really impressed with their friendliness and ownership of the problem, responding quickly and directly. Fantastic support
2 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Polite and cheerful...
Spoke to a lovely lady called Hannah.
Very polite and cheerful, sorted me out in seconds and answered a question I couldn't find answer to online. Win win.
3 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hannah as part of our team, her positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let her know. Many thanks
Excellent response from a pleasant
Excellent response from a pleasant, positive adviser.
3 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are really pleased to see that Hannah was able to assist you and resolved your query quickly, we will be sure to let her know she has received great feed back. Thanks once again
Good customer service
2 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave this review We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
fast and efficient service
2 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Service was very quick
Service was very quick, efficient and the issue was solved without any hassles at all. Brilliant service!
31 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
I hav a Caxton account
I hav a Caxton account, I had a problem with trying to redeem my balance back to my barclay bank account. The system was not allowing me to complete my actions because of an negative balance in dollars? I had to contact a representative from Caxton called "Hugo" who listened an had my complaint resolved within a day. Excellent work thank you!
31 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hugo as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Prompt service and easy instructions to…
Prompt service and easy instructions to follow
31 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Easy to do business with
Multiple contact options, and fast response to queries. Caxton has become my indispensable travel companion - the app is slick and efficient plus gives me the options I need. Each member of my family has a card now - and it’s such a great way to spend money abroad
31 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Happy Caxton Card and fx services user
I’ve been using Caxton Card and money transfer services for many years and have always been very happy with the service and their helpful team. Highly recommended
27 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Svar från caxton.io
We're happy to hear that your problem was resolved by Keshawn. Thank you for sharing your positive experience with us, we appreciate it
Very easy to load card
Very easy to load card and good security to get into app
31 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom
Hugo was impressively polite and very…
Hugo was impressively polite and very efficient ( Not something you get over the phone nowadays)
Thanks for your service Hugo
30 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are really pleased to see that Hugo was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Very simple & great support
Firstly, I've had a Caxton Card for many many years and it's brilliant!
I had a specific query and the support team were very clear and helpful via e:Mail. They made it very easy for me to resolve problem I had and it was so much simpler than I had feared.
In early 2025 I'd had the same problem and it was not resolved, seemingly because of Caxton processes [or maybe because the person I spoke to didn't understand the process?]. So it was with trepidation that I raised my query and I couldn't believe that it was all resolved as a result of one e:Mail. Thank you to all the support team for their clarity and to Caxton for listening to their customers.
28 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom! We will be sure to let Sebastian know.
Hannah was extremely knowledgeable…
Hannah was extremely knowledgeable helpful and reassuring
28 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your problem was resolved by Hannah. Thank you for sharing your positive experience with us, we appreciate it.
Trying to PIN it down . . .
I rarely have recourse to contact Caxton, however I had inadvertently blocked my card's PIN during a trip abroad, and contrary to the advice that a PIN can be changed using the PIN Services mode on a UK ATM, this was on my part unsuccessful. On contacting Caxton, Hannah was very polite and efficient, and soon had resolved the issue. Very pleased.
28 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Hannah and your pin was unblocked, thank you for your lovely review.
Great Service
Took a while to get through but when I did my PIN and Card Load problem was all fixed very swiftly. It was all very efficient and helpful. Im a fan of Caxton.
27 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your PIN and load issue was resolved quickly. We appreciate your positive feedback regarding the polite and pleasant service you received from Keshawn Thank you.
Caxton Excels at Customer Service
We have just opened an account with Caxton and are very much impressed with the offerings and level of customer service thus far. If you are in need of such an account, we cannot recommend this company enough given the security and personal, helpful, and kind assistance they offer.
27 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave us a great review. We are pleased to see that Lauren was able to assist you with your account We will be sure to let them know. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let her know. Thanks again
Hannah was very courteous
Hannah was very courteous, clear and helpful in answering my various questions
27 mars 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom! Sebastian is happy he could assist you
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.