Had difficulty loading a new debit card due to an error on my part. Rang customer service, was then contacted by a member of staff who solved my problem in a matter of minutes. Was extremely impres... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been with Caxton for a considerable time, using my card for holidays abroad. Recently had an unknown transaction on my account, so phoned Caxton straight away. Spoke to an adviser named Keshaw... Se mer
Such a helpful customer service team I lost my card whilst returning from holiday - the card had been so easy to use and top-up without burdensome security and I use it a lot. The phone team answered... Se mer
Företaget har svarat
Vivienne and the Caxton team were so helpful in sorting my query out. They kept me informed as where they were up to in the process. Thank you so much for your courtesy and professionalism
Företaget har svarat
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Keshawn rocked my world!
1 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Efficient and well designed processes…
Efficient and well designed processes make this a very easy company to deal with
15 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us, We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Extremely helpful support
I had a problem with a cancelled ATM payment showing on my account Keshawn was able to reassure me this would be refunded and explained why it was currently showing. He was very helpful and he was able to put my mind at rest
15 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are so pleased to hear that Keshawn was able to assist you with resolving your atm query and proved to be very helpful, we will be sure to let him know he has received great feed back. Thanks once again
-WhatsApp a great new addition
Love being able to chat on WhatsApp- as always your staff- this time Lauren- really efficient, fast, professional and so very friendly- fantastic combination
14 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for leaving us a great review, we are pleased to hear Lauren was able to assist you via whatsapp recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand.
Excellent service
Answered quickly enquiry dealt with efficiently with courtesy and humour
13 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Svar från caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let them know they have received great feed back. Thanks once again
Svar från caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Ten out of ten for customer service and…exemplary service
Ten out of ten for customer service and resolving challenges.
The service was exemplary and I am so grateful for the help I received.
That’s why I stay with these guys.
13 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let the team know they have received great feed back. Thanks once again
Customer support responded quickly and…
Customer support responded quickly and efficiently keeping me informed throughout the process
13 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your problem was resolved by quickly. Thank you for sharing your positive experience with us, we appreciate it.
Svar från caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us, We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Caxton Customer Services are Superb
I have had to ring Caxtons customer services on two occasions in the last six months, through problems created by me and not their card or service.
On both occasions , once connected I was dealt with in a very professional and courteous manner.
Not only were the customer services persons sympathetic to my self induced problems but could immediately remedy and rectify the problems within minutes.
In a world of chat bots and endless waiting on the phone followed by endless options to ring different single digit numbers to actually talk to a human, often in an accent that is not easy to understand, this Caxton experience was refreshingly delightful.
A superb experience from Caxton, thank you , you choose and train your personnel exceptionally well.
4 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Excellent service
When i called caxton i got through to Hugo this young man was very pleasant at all times and he couldnt do enough to sort out my complaint which he did within 10mins he was always polite and respectful during our conversation caxton should have more people like Hugo
10 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Hugo as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
Caxton support is top notch
Caxton support were very helpful with ordering a replacement card for me. A great service - both effective and friendly.
10 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave us a great review. We are pleased to hear that Keshawn was able to assist you with your account and a new card was ordered for you. We will be sure to let him know. Thank you once again.
Customer service is super helpful
Customer service is super helpful - they fixed my problem quickly and just in time for my trip!
10 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are so pleased to hear that the team were able to assist you with resolving your query and proved to be very helpful, we will be sure to let the team know they have received great feed back. Thanks once again
Quick and straightforward.
9 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Keshawn did an amazinf job activating…
Keshawn did an amazinf job activating our replacement business card immediately whereas last time we had a similar issue it took me several contacts to get our new card into use.
9 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly makes our company shine. We will be sure to let him know.
I misplaced my card
I misplaced my card, got in touch with Caxton WhatsApp chat… They posted a new card out to me. Great communication and prompt response.
9 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that you've consistently received first-class support from us. It's great to know that you value our reliable service and the peace of mind from speaking with our knowledgeable team. Thank you for your many years of custom!
Keshawn over and above help
Keshawn, sorted out my problem quickly and ordered a new card and gave me advice on future travel using card
8 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are so pleased to see that Keshawn was able to assist you with resolving your query and was very patient and helpful, we will be sure to let him know he has received great feed back. Thanks once again
Excellent service
I just received excellent help from Lauren, reactivating my old Caxton account, changing my email and resetting my password (not been on holiday for years). Looking forward to going away with peace of mind over my finances.
8 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly by Lauren and she was able to activate your card. Thank you for your many years of custom!
Changing accou t details
I wanted to change some account details. My call was dealt with smoothly and quickly but with a reassuring attention to security.
8 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.