Had difficulty loading a new debit card due to an error on my part. Rang customer service, was then contacted by a member of staff who solved my problem in a matter of minutes. Was extremely impres... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Been with Caxton for a considerable time, using my card for holidays abroad. Recently had an unknown transaction on my account, so phoned Caxton straight away. Spoke to an adviser named Keshaw... Se mer
Such a helpful customer service team I lost my card whilst returning from holiday - the card had been so easy to use and top-up without burdensome security and I use it a lot. The phone team answered... Se mer
Företaget har svarat
Vivienne and the Caxton team were so helpful in sorting my query out. They kept me informed as where they were up to in the process. Thank you so much for your courtesy and professionalism
Företaget har svarat
4,8
Utmärkt
7 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
First Class service when I called to report my card lost
I called to report my card lost and got a prompt reply, professional organised service response, with articulate and friendly support.
25 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We are so pleased to hear that Linda was able to assist you recently. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand. We will be sure to let her know. Many thanks.
Sebastian was professional friendly and…
Sebastian was professional friendly and very patient with helping me sort out the problem I had with the website.
25 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We are delighted to see that Sebastian was able to assist you with your Caxton card query. We will be sure to let him know he received a great review. Many thanks
Svar från caxton.io
We are pleased to hear that Linda was able to assist you with your query. We appreciate you taking the time to leave us a fabulous review. Thanks once again.
Very helpful customer support
Very helpful customer support. Problem was resolved - for two cards - promptly with clear verbal and written instructions for reloading cards into an Apple wallet provided.
24 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experience. We are happy to hear that the issue with your apple wallet was resolved quickly by Linda and that you were really pleased with the service you received. Thank you for your wonderful feedback.
Superb service from Hugo Custodio who…
Superb service from Hugo Custodio who explained everything I needed to renew and facilitate my replacement Caxton card.
24 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your problem was resolved by Hugo. Thank you for sharing your positive experience with us, we appreciate it.
Brilliant service
Brilliant service. From initial contact issue resolved within 48hrs. Very pleased. Must be the best fx card on the market
24 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for taking the time to leave this review. We are really pleased that have become a great advocate for Caxton and that you are delighted with the product and features. We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Keshawn was extremely helpful and…
Keshawn was extremely helpful and sorted my logging in problem promptly and efficiently. Excellent service!
23 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness it truly makes our company shine. We will be sure to let him know.
Great service from Kershawn today
23 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your problem was resolved by Keshawn Thank you for sharing your positive experience with us, we appreciate it.
They are always helpful and very long…
They are always helpful and very long suffering. The person who dealt with me this morning was extremely helpful especially as I was struggling to do what was required.
Also one does not have to wait for an age to get through to somebody
22 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
A time consuming enquiry was dealt with…
A time consuming enquiry was dealt with in a patient and understanding manner.
21 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We're happy to hear that your issue was resolved quickly and efficiently by Keshawn. We appreciate your positive feedback regarding the service you received. Thank you.
Great first experience with a Caxton…
Great first experience with a Caxton representative, was very helpful, patient and clear. He was very nice and friendly, it cost nothing to be nice it’s free, so that made my first experience a good one. I just wish other companies were like this, life would go a lot smoother.
21 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experiences with us! It's wonderful to know that our customer service representative Keshawn was helpful, friendly, and was dedicated to assisting you quickly and efficiently we will be sure to let him know. Thanks again
Use of Caxton Card in general.
My inquire into a issue i came across in using my Caxton card was dealt with in very professional way by Hugo . Very understanding in what happened, and helped me understand my error and gave me time to understand and send relative information to me by email. Exceptional service provided Hugo above and beyond i would say .Thank you for resolving this issue for me , most kindly Hugo. Appreciate
21 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are really pleased to see that Hugo was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Caxton Customer Service.
I was experiencing problems trying to add a new card to my account as my old one had expired so I contacted customer support, Vivienne managed to get the problem resolved that day.
Great service.
Thank you.
19 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for leaving us a great review, and we appreciate you being a long standing customer. We are pleased to see Vivienne was able to assist you with your account. We pride ourselves on our high standards in customer service, we are glad you experienced this first hand.
Svar från caxton.io
We're happy to hear that your problem was resolved quickly Thank you for sharing your positive experience with us. We pride ourselves on customer service excellence and are so pleased you experienced this firsthand, we will be sure to let the whole team know. Thanks again
Very helpful guy
Very helpful guy, sorted things out straight away. Very polite. Many thanks Keshawn!
17 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are really pleased to see that Keshawn was able to assist you and resolved your query quickly, we will be sure to let him know he has received great feed back. Thanks once again
Svar från caxton.io
We appreciate you sharing your experience. We are happy to see that your experience has been a positive one. We will be sure to let the team know.
Very friendly and professional customer…
Very friendly and professional customer service.
17 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you for a great review we are so pleased to see that Keshawn was able to assist you with resolving your query and proved to be very helpful, we will be sure to let him know they have received great feed back. Thanks once again
Very helpful and proactive.
17 april 2026
Omdöme utan inbjudan
Svar från caxton.io
Thank you so much for taking the time to leave a review, we are so lucky to have Keshawn as part of our team, his positive attitude professionalism and helpfulness truly make our company shine. We will be sure to let him know.
Very helpful call handler
Very helpful call handler. Very clear diction and easily understood. A pleasant change from the usual call centre experience.
16 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate your feedback and we are glad to see that the situation was resolved quickly for you, and we thank you for your review.
Quick and efficient service
I rang in to changed my contact email address...nothing could have been more simple and secure
16 april 2026
Omdöme utan inbjudan
Svar från caxton.io
We appreciate you sharing your experiences with us! It's wonderful to know that our customer service team are helpful, friendly, and dedicated to assisting our customers quickly and efficiently We pride ourselves on customer service excellence and are so pleased you experienced this first hand, we will be sure to let the whole team know. Thanks again
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.