caxton.io Omdömen 6 525

Been with Caxton for a considerable time, using my card for holidays abroad.
Recently had an unknown transaction on my account, so phoned Caxton straight away.
Spoke to an adviser named Keshawn who was very professional, helpful and most of all patient. He guided me through the process of lodging a fraud complaint, helping me to fill in the form. He informed me that my card would be cancelled with a new one being ordered immediately.
I was told it could take upto 45days to process my dispute.
To my surprise, the next day I had an email from Hannah to inform me that my dispute was successful, my account would be reimbursed immediately.
Wow what a service!
Many thanks to the staff at Caxton in making my fraudulent journey less stressful than it could have been.
Regards
Nick

Good experience. Spoke to an operative at Caxton and he was most supportive and professional.

Vivienne and the Caxton team were so helpful in sorting my query out. They kept me informed as where they were up to in the process. Thank you so much for your courtesy and professionalism

Very easy to use. Greatly recommended

Acvisor, Linda who was pleasant and helped us through our difficulty. She was professional and friendly - we felt able to trust her.

Had a question about my payment plan and was dealt with quickly and efficiently. Thank you

Such a helpful customer service team
I lost my card whilst returning from holiday - the card had been so easy to use and top-up without burdensome security and I use it a lot. The phone team answered swiftly and referred me to make email contact - which i did and the card was cancelled and a replacement ordered in no time at all. Thanks so much guys!

Service was impeccable, attentive and clear.

Had difficulty loading a new debit card due to an error on my part.
Rang customer service, was then contacted by a member of staff who solved my problem in a matter of minutes.
Was extremely impressed with how quickly they solved the problem and the unhurried helpful manner.
Well done Caxton Services

Helpful in every way and called me back when we were disconnected .

An extremely patient and helpful young man tolerated my bumbling and error prone attempts to change my password and to log on to my account. His assistance was most thoughtful and,I fear,difficult task.

Helpful gentleman who resolved both my issues.

Had got myself into a panic with a transaction, Keshawn was brilliant, calm, understood what I needed. reassured me and solved my issue quickly and efficiently, then offered brilliant advice and guidance which was above and beyond my expectation.

Linda was very helpful.
Only needed to speak to her not passed around or other complications.

Linda was extremely helpful, professional and courteous.
Many thanks

In this day and age its unusual for telephone transactions of any kind not to take an age to connect and to get a solution at the first time of asking.
On both counts this worked perfectly and thanks to Keshawn for the excellent clear advice and prompt follow up.

The person I dealt with was most helpful. I had previously had problems getting a new currency card because I now reside in Australia. The problems went away this time.

I was having a problem redeeming my US dollars back to sterling on both the app and online. I was frustrated so called the UK support team number. Marfe was my support agent and she had an easy going customer- focussed manner but more importantly excellent product and systems knowledge too!! Marfe was able to remove the systems error and then kept on the line to help talk me through the process of switching some of my US dollars to Euros and redeeming the remaining US dollars back to Sterling. This will be very helpful to me in the future. Marfe also updated me on the Caxton card improved functionality (10 years ago the card could only hold one currency at a time) such as being able to hold up to 15 different currencies on the card at one time. Marfe also explained the card renewal process and the notification that will appear on my online account in August this year with the ability to choose to renew early. I think Marfe is amazing and a fantastic ambassador for Caxton. Well done!!

Keshawn from Caxton was very understanding and knowledgeable of what my concerns were and was able to provide a replacement card very quickly. His response was very positive and helpful.

Thank you Caxton

Caxton is great. I use them all the time to support our business needs overseas. They are reliable, personable and I would highly recommend them for their customer support, personal service and value for money.