J'ai acheté une ecarte PlayStation de 100 euros, j'ai reçu un mail de confirmation de paiement, ensuite un mail me disant que la commande ne peut pas être traité et que j'allais être remboursé. J'a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Tried to order a gift card at Joey’s. Order was accepted and charged to my credit card and then immediately reversed. I sent an email to Cashstar stating my issue, got an email the... Se mer
Received an email saying I sent someone a gift card. I didn't. On the phone with my bank about this fraudulent transaction. I didn't click on any links in the email to be safe. Gift card went to Luc... Se mer
Företaget har svarat
Bought roblox giftcards first one went fine, second & third one didnt get through, "payment declined". Took my money and didnt receive a refund or an actual reason why it didn't work. Reading the ot... Se mer
Företaget har svarat
Företagsinformation
Informationen kommer från olika externa källor
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Kontaktuppgifter
Middle Street 129, 04101, Portland, USA
- cashstar.com
1,2
Mycket dålig
756 omdömen
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I would highly appreciate it if i can…
I would highly appreciate it if i can get a refund i brought a 150 roblox card on the site
And haven’t received a code and it’s been hrs
Still waiting for a refund or a code for what i paid for my order number CNPZD7R8XPB
I got my refund back after two days thank you so i will give it 3 stars im aware now that i won’t just go purchasing without reading reviews first
2 augusti 2025
Omdöme utan inbjudan
Svar från CashStar
Hello there,
Thank you for your review, and we're sorry to hear you haven't received your Roblox gift card. We understand how important timely delivery is and want to make this right. Please check for a message from noreply.notifications@trustpilot.com, as we've reached out to request more information so we can look into your order and assist you further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Payment Rejected
Huge risk of payment declining and not refunding you for a 1-2 week period - approach with caution!
As someone residing in the US with multiple different US based payment methods, every single one of them was declined. Rather than receive help from support, you'll simply be shooed off and told they have no details and to just buy a physical plastic card elsewhere. Their "response" to this review was just the exact same copy-pasted message, only from a different name. I have never experienced as awful of service as I have with CashStar and recommend nobody to purchase from them unless they get their act together - 2 stars only because they don't outright take your money and refuse to give it back.
They don't seem to want to provide the customer service at all, so why should you do business with them? What is going on in this company?
3 augusti 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Ryan,
Thank you for your feedback. We're sorry to hear about the trouble you experienced with payment processing and that your concerns weren’t resolved to your satisfaction. This is not the experience we want for our customers. To better assist you, please check for an email from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can look into this further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 08/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Been given a Morrisons giftcard from…
Been given a Morrisons giftcard from Tameside council through my sons school for dinners through the summer holidays, the link provided just says page not found and to call a premium number which I can’t do. Can’t contact school as it’s the 6 weeks holidays, Morrisons said they can’t help! Useless!
3 augusti 2025
Omdöme utan inbjudan
Svar från CashStar
Dear Angela,
Thank you for sharing your experience with us. We’re truly sorry to hear that you’ve been unable to access your Morrisons gift card and understand how frustrating it must be—especially during the school holidays when it’s harder to find support. We’ve requested further information via an email from noreply.notifications@trustpilot.com so we can look into this and assist you directly. Please know we’re here to help resolve this as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/04/2025:**
Hello Angela, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Tried to purchase gift cards on…
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple payment methods. Nothing works. It’s a shame that every business uses Cashstar
31 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Melissa,
Thank you for sharing your experience. We’re sorry to hear about the trouble you had completing your gift card purchases across multiple sites. We’d like to learn more and help resolve this issue. Please check for a message from noreply.notifications@trustpilot.com—we’ve sent a request for additional information so we can assist you directly.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Scam, didn't get 60€ gift card
Bought a roblox 60€ card, everything worked etc etc but didn't get the email to redeem it. Contacted support, and never got an answer.
Edit: got an answer, but they just say the order has not been processed; though on the site, it says it has been processed successfully, and the gift card is there. Though there is no way to claim in, because I need a mail to arrive, BUT IT DIDN'T
31 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Porcello,
Thank you for bringing this to our attention. We’re sorry to hear about the trouble receiving your Roblox gift card email and the confusion regarding your order status. To better assist you, please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request additional information so we can investigate further and resolve this for you.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Gift card mai ricevuta
Ho acquistato una gift card da 60€
i soldi sono stati scalati, la mail di conferma acquisto è arrivata ma non è mai arrivare la mail con il link.
Dal link trovato nella mail di conferma acquisto ho trovato il modo per accedere a tutte le gift card acquistate ma quella acquistata ieri risulta non attiva infatti esce il messaggio: "eGift cannot be viewed"
Servizio pessimo.
30 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Alessandro, grazie per aver condiviso la sua esperienza. Ci dispiace sapere che ha riscontrato un problema con la visualizzazione della sua gift card da 60€, ricevendo il messaggio "eGift cannot be viewed". Comprendiamo quanto possa essere frustrante e ci scusiamo per il disagio. Per poterla assistere al meglio, le abbiamo inviato un'email da noreply.notifications@trustpilot.com per raccogliere ulteriori informazioni. La invitiamo a controllare la sua casella di posta—vogliamo davvero aiutarla a risolvere questo problema.
Josh R.
CashStar Team.
**AGGIORNAMENTO DA CASHSTAR 08/03/2025:**
Ciao Alessandro, grazie mille per aver condiviso con noi i tuoi dati di contatto. Il nostro team sta lavorando attivamente al tuo caso e dovresti ricevere aggiornamenti a breve. Apprezziamo i tuoi commenti e speriamo di risolvere questo caso in modo soddisfacente per te e ripristinare la tua fiducia nel nostro servizio.
Cordiali saluti,
Josh R.
Team CashStar
Ho acquistato una gift card dal valore…
Ho acquistato una gift card dal valore di 20 euro..non mi e mai arrivata..costato che e un sito davvero poco poco affidabile..da evitare
30 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Grazie per il suo feedback. Siamo davvero dispiaciuti nel sapere che la gift card da 20 € non le è mai arrivata e comprendiamo la sua frustrazione. Per poterla assistere al meglio, la invitiamo cortesemente a controllare la sua casella email – in particolare eventuali messaggi da noreply.notifications@trustpilot.com – dove le abbiamo richiesto ulteriori informazioni necessarie per esaminare il suo caso. Restiamo a disposizione per risolvere la situazione quanto prima.
Maurice V.
Team CashStar.
**AGGIORNAMENTO DA CASHSTAR 08/05/2025:**
Ci dispiace non essere riusciti a contattarti. Ti abbiamo inviato un'e-mail da noreply.notifications@trustpilot.com chiedendoti i tuoi dati di contatto per poterti assistere ulteriormente, ma non abbiamo ricevuto risposta. Se hai ancora bisogno di assistenza, chiamaci al numero 1-(855) 741-1209; il nostro team ti aiuterà.
Maurice V.
Team Cashstar
The worse service that ever had
The worse service that ever had, i tried to buy a gift card yesterday for a birthday that is today, my gift card was unable to be processed from i don't know what reasons and they took $600 from my account , no refund yet.
29 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Ecaterina,
Thank you for sharing your experience. We're sorry to hear about the issue with your gift card order and the concern regarding the charge. We’d like to look into this further and assist you directly. Please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can investigate and help resolve this promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 08/05/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Bought $10 Robux giftcard but no robux
Bought $10 Robux giftcard and was claimed by the recipient but received nothing but a free hat. Went to the CashStar support page and it says PAGE NOT FOUND. Roblox should not be working with this company. Totally unprofessional. Would give it 0 stars if I can.
24 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Dear Zoe,
Thank you for sharing your feedback. We're very sorry to hear about your experience with the Robux gift card and the trouble accessing our support page. We understand how frustrating this must have been, especially when the issue wasn't resolved and the support path was unclear. To better assist you, we’ve sent a message via Trustpilot from noreply.notifications@trustpilot.com requesting more details. Please check your inbox when you have a moment—once we receive your information, we’ll do our best to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 08/03/2025:**
Hello Zoe, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Warm regards,
Josh R.
CashStar Team.
Rivenditore inaffidabile, da evitare
Ho acquistato in data odierna una gift card PlayStation Store da 80€, dopo essere stato reindirizzato al sito CashStar dal sito ufficiale PlayStation Italia.
A distanza di quasi 5 ore dalla ricezione dell'email di conferma elaborazione ordine e l'addebitamento del relativo costo sulla mia carta (le FAQs ufficiali indicano 1 ora come tempo medio di attesa per l'invio della card), non ho ancora ricevuto alcuna comunicazione da CashStar, nonostante abbia aperto due segnalazioni all'assistenza con richiesta di informazioni sullo stato dell'ordine.
Non posso che confermare mio malgrado l'estrema inaffidabilità dell'azienda nel processo di vendita delle gift card, già segnalata nelle innumerevoli recensioni negative precedenti.
29 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Grazie per aver condiviso la sua esperienza. Ci dispiace per il ritardo nella consegna della sua gift card e per le difficoltà riscontrate nel ricevere aggiornamenti sull’ordine. Le assicuriamo che desideriamo risolvere la situazione al più presto. La invitiamo a controllare un messaggio inviato da noreply.notifications@trustpilot.com, dove le abbiamo chiesto ulteriori informazioni per poterla assistere direttamente.
Maurice V.
CashStar Team
**AGGIORNAMENTO DA CASHSTAR 30/07/2025:**
Grazie mille per aver condiviso con noi i tuoi dati di contatto. Il nostro team sta lavorando attivamente al tuo caso e dovresti ricevere aggiornamenti a breve. Apprezziamo i tuoi commenti e speriamo di risolvere questo caso in modo soddisfacente per te e ripristinare la tua fiducia nel nostro servizio.
Maurice V.
Team Cashstar.
Bought a $10 Roblox Giftcard
I bought a $10 Roblox Giftcard on the 6th of July 2025, and got charged for it. I then received an email telling me to wait to receive my card then immediately, I got another email saying that my transaction failed although I got charged for it.
I went over and emailed their customer service, writing my issue, order number, email, and amount. A day later, I received the first email that said it is going to take about 72hrs for the cancellation and return of fund to complete.
I had waited 72hrs and didn't receive any payment yet. I emailed them and they took two bloody days to respond with an unnecessary comment again.
I then contacted my financial institution about it and they asked for the website link, amount spent, and an ARN code. I straightly went to email the Roblox Cashstar customer service and they sent "screenshots". There was a big blank after they said here are the screenshots. They're really starting to get on my nerves. I asked for the bloody ARN code and they keep dodging the question.
All I need is the ARN code to be able to get my refund.
I don't recommend buying anything Cashstar and I apologise to people who got scammed by them. Their customer service is VERY BAD: they take forever to respond and deliver you useless responses. Note that I'm not from the US so I cannot contact their phone number. This is what I got to deal with
6 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Helloy Ivo,
Thank you for bringing this to our attention. We’re sorry to hear about the trouble you've experienced and understand how frustrating this must be. We’d like to review your case further and assist you with the information you’re requesting. Please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more details so we can follow up directly.
Maurice V.
CashStar Team
**UPDATE FROM CASHSTAR 07/30/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team
I bought a Roblox gift card .It says…
I bought a Roblox gift card .It says that I will get it within 24hours I’m still without any code.
26 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Hello David,
Thank you for your review. We're sorry to hear you haven't received your Roblox gift card code as expected. We’d like to look into this further and help resolve the issue. Please check your inbox for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request more information so we can assist you directly.
Maurice V.
CashStar Team
**UPDATE FROM CASHSTAR 07/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team
I want to cancel my order after having…
I want to cancel my order after having read all of these reviews. I made a purchase of a $25 gift card for a birthday gift. I have been sent nothing. The birthday is tomorrow. How long does it take to send a digital gift card? This is UNNACCEPTABLE.
25 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Hoze,
Thank you for your review. We're sorry to hear about the delay and understand how important timely delivery is, especially for a birthday gift. We'd like to assist you further with your order—please check for a message from noreply.notifications@trustpilot.com, as we've reached out to request more information so we can help resolve this promptly.
Maurice V.
CashStar Team
**UPDATE FROM CASHSTAR 07/29/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team
I just bought total $40 robux gift card…
I just bought total $40 robux gift card at July 23 2025. And today when I write this, I still not receive my robux yet. I paid that via PayPal and as I check my transaction history on PayPal it said pending. Now I didn't want the robux, I just want to refund. I have sent email to CashStar but they didn't respond until now.
23 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Goliath,
We're very sorry to hear about the trouble you've had receiving your $40 Robux gift card after purchasing it on July 23, 2025, and we understand how frustrating it must be to still see the PayPal transaction as pending. We also regret that you haven’t received a response to your email — that’s not the experience we want for our customers. We'd like to look into this and help resolve it as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com so we can securely collect your information and assist you directly.
Warm regards,
Gaby S.
CashStar Team
I bought a 200$ PlayStation gift card…
I bought a 200$ PlayStation gift card and they refused it and no refund yet not a single dollars yet, they it would take 1-3 days to get my money its been a week
17 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Ben,
Thank you for your review. We’re sorry to hear about the delay in receiving your refund and understand how frustrating this must be. To assist you further, please check for a message from noreply.notifications@trustpilot.com—we’ve reached out to request more information so we can look into this promptly.
Maurice V.
CashStar Team
**UPDATE FROM CASHSTAR 07/25/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team
Purchased a 10$ PlayStation gift card…
Purchased a 10$ PlayStation gift card using apple cash. Gift card is nowhere to be found and I would like a refund.
20 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Hello Gage,
Thank you for reaching out and sharing your experience—we’re sorry to hear that you haven’t received your PlayStation gift card after making a purchase with Apple Cash. We understand how concerning it is when a gift card doesn’t arrive as expected, and we want to make this right for you. To assist further, we’ve sent you a message via Trustpilot from noreply.notifications@trustpilot.com. Please check your inbox and respond at your earliest convenience so we can look into the issue and help resolve it as quickly as possible.
Warm regards,
Gaby S.
CashStar Team
On m’a pris une carte numérique de 20€…
On m’a pris une carte numérique de 20€ mais je ne l’ai pas reçu, je ne recommande absolument pas
19 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Merci d’avoir partagé votre avis. Nous sommes désolés d’apprendre que vous n’avez pas reçu votre carte numérique. Nous souhaitons examiner cela de plus près et vous aider à résoudre ce problème. Veuillez vérifier votre boîte de réception pour un message provenant de noreply.notifications@trustpilot.com – nous avons besoin de quelques informations supplémentaires pour vous assister.
Maurice V.
Équipe Cashstar.
**MISE À JOUR DE CASHSTAR DU 22/07/2025** :
Nous sommes désolés de ne pas avoir pu vous contacter. Nous vous avons envoyé un e-mail depuis noreply.notifications@trustpilot.com vous demandant vos coordonnées pour vous aider. Cependant, nous n'avons reçu aucune réponse. Si vous avez encore besoin d'aide, veuillez nous appeler au 1-(855) 741-1209 ; notre équipe se fera un plaisir de vous aider.
Maurice V.
Équipe Cashstar
J'ai passer une commande et j'ai…
J'ai passer une commande et j'ai toujours rien reçu c'est normal
Commande numéro CND6EWH2MJ
16 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Merci d’avoir partagé votre avis. Nous sommes désolés d’apprendre que vous n’avez pas encore reçu votre commande. Afin de pouvoir vous aider davantage, merci de vérifier votre boîte mail pour un message envoyé depuis noreply.notifications@trustpilot.com — nous vous avons contacté pour recueillir les informations nécessaires au suivi de votre demande.
Maurice V.
Équipe Cashstar.
**MISE À JOUR DE L'ÉQUIPE CASHSTAR 17/07/2025** :
Merci beaucoup d'avoir partagé vos coordonnées avec nous. Notre équipe travaille activement sur votre dossier et vous recevrez prochainement une mise à jour. Nous apprécions vos commentaires et espérons résoudre ce problème à votre entière satisfaction afin de regagner votre confiance en notre service.
Maurice V.
Équipe Cashstar.
Achat d'une carte cadeau Playstation…
Achat d'une carte cadeau Playstation d'une valeur de 50 € pour l'anniversaire de mon neveu aujourd'hui même.
Aucun mail, aucune confirmation, aucun code.
Je suis furieuse.
Mon numéro de commande est : CND6E6E9TA
Si je ne reçois pas mon code avec l'argent ce jour dans mon mail, je porte plainte pour fraude bancaire.
10 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Merci d’avoir partagé votre avis. Nous sommes désolés d’apprendre que vous n’avez pas reçu l’e-mail de confirmation ou le code de votre carte cadeau. Nous souhaitons vous aider à résoudre cela au plus vite. Veuillez consulter un message envoyé depuis noreply.notifications@trustpilot.com — nous avons besoin de quelques informations supplémentaires afin de pouvoir vous assister.
— Maurice V., Équipe CashStar
**MISE À JOUR DE CASHSTAR 07/12/2025** :
Nous sommes désolés de ne pas avoir pu vous contacter. Nous vous avons envoyé un e-mail depuis noreply.notifications@trustpilot.com vous demandant vos coordonnées pour vous aider. Cependant, nous n'avons reçu aucune réponse. Si vous avez encore besoin d'aide, veuillez nous appeler au 1-(855) 741-1209 ; notre équipe se fera un plaisir de vous aider.
Maurice V.
Équipe Cashstar.
Payment declined
Bought roblox giftcards first one went fine, second & third one didnt get through, "payment declined". Took my money and didnt receive a refund or an actual reason why it didn't work. Reading the other reviews, I can kiss my money goodbye. Big mistake
Update: added 1 star because I got my money back, can't give a better review since the service is just not working well.
7 juli 2025
Omdöme utan inbjudan
Svar från CashStar
Hello, we’re truly sorry to hear about the trouble you experienced with your Roblox gift card orders and the frustration caused by the declined payments and missing refunds. We understand how concerning this must be, especially after reading similar reviews, and we don’t want you to feel that your money is lost. Please check your email for a message from noreply.notifications@trustpilot.com — we’ve requested more details so we can investigate this quickly and get things resolved for you.
Warm regards,
Josh R.
CashStar Team
**UPDATE FROM CASHSTAR 07/09/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team
Detta är Trustpilot
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