Playstation Cashstar Omdömen 6

Customer support is non-existent. I'm having trouble with a gift card link for Sony PlayStation that I bought to surprise someone, so I did not opt for the email version. Neither I nor the recipient can see any gift card code. We are being prompted for an email address, but I opted to send this via link rather than email, so that information was never provided. Tried to register a support ticket but I never get any email confirmation (like a ticket ID for reference). Live chat does not work at all.

Update: At this point, it is unclear whether Cashstar or Sony is ultimately responsible, but the result is the same: I have been passed back and forth between them with no resolution. I never received the 12-digit gift card code, nor did I receive my $50 refund.
The excuse given is that I placed the order from another country. I am from Romania and attempted to buy a PlayStation gift card while visiting the UK for someone that actually lives there. I was redirected to this site directly from PlayStation.com, the payment went through without any issues, but now I am being told a refund is only possible if I reside in the US.
Yes, you read that correctly. They took my money (from another country), delivered nothing, and refuse to refund it due to residency—despite allowing the purchase in the first place.
This is not a mistake. This is not a misunderstanding.
This is a scam.

recently, my friend paid 10 dollars for a playstation giftcard as a gift for me. it showed her an error that the transaction failed but took 10 dollars from her credit card and here we are 15 hours later no signs of it on the email. so please send either a refund or send a new card so I can enjoy my gift.

Scandaleux! On se connecte sur le site @playstation , qui nous redirige vers cashstar. J’achète une carte cadeau de 80€ , on débite l’argent de mon compte et je ne reçois jamais la carte cadeau ! Bande d’escroc REMBOURSER !!!!!!!!

I’m extremely frustrated with the way @PlayStation / Gift Card Support has handled my issue. I accidentally purchased a USD gift card while based in Europe — and it turns out I can’t redeem it because of currency restrictions that weren’t clearly communicated at checkout.

I reached out for help and was told I could place a new order in euros and then cancel the original one. That seemed fair. But now I’ve received the exact same copy-pasted response THREE times from a support rep (Alexis S.), refusing to acknowledge my situation at all.

It feels like the support team is either not reading my messages, or they just don’t care. I'm not asking for a refund — just to exchange the unusable USD card once I buy the correct one. That’s not unreasonable.

This kind of robotic, unhelpful customer service is unacceptable. If you sell gift cards internationally, your system should either block incompatible purchases or clearly warn users upfront.

I’ve wasted hours trying to resolve this, and I’m no closer to a solution. If I don’t hear back from someone who can actually help, I’ll escalate through my payment provider and share this experience widely so others can avoid the same issue.

Do better.

I want to warn everyone about **CashStar**, especially regarding the purchase of gift card codes on their platform. My order with **Order Number: CND6ME5X5C**, placed on **January 2, 2025**, remains unprocessed, even though the money has already been taken by CashStar.

Despite multiple attempts to receive the email containing the code information, **no email has been sent**, and CashStar has shown no willingness to resolve the issue. Based on my research, I am clearly **not the only customer** facing such problems.

This behavior is **unprofessional and fraudulent**, and I have initiated legal action to put an end to this unacceptable conduct. I strongly advise against making any purchases through them, as you risk losing your money and receiving no service in return.

CashStar needs to be held accountable. Customers deserve transparent and reliable service for their purchases!

Ich möchte hiermit vor **CashStar** warnen, insbesondere vor dem Kauf von Gutschein-Codes über deren Plattform. Meine Bestellung mit der **Bestellnummer: CND6ME5X5C** vom **2. Januar 2025** wurde bis heute nicht bearbeitet, obwohl das Geld längst abgebucht wurde.

Trotz mehrfacher Versuche, die angeblich verschickte E-Mail mit den Code-Daten zu erhalten, kam **keine Antwort**. Es scheint, dass CashStar keine Bereitschaft zeigt, diesen Fall zu klären. Nach meinen Recherchen bin ich anscheinend **nicht der einzige Kunde**, der ähnliche Probleme hat.

Dieses Verhalten ist **unseriös und betrügerisch**, weshalb ich rechtliche Schritte eingeleitet habe, um diesem Verhalten ein Ende zu setzen. Ich rate jedem dringend davon ab, dort einzukaufen, da man sein Geld riskiert und keinerlei Service erhält!

CashStar sollte zur Rechenschaft gezogen werden. Kunden verdienen einen transparenten und zuverlässigen Umgang mit ihren Käufen.

Do not buy from this site. It is a scam so far, immediately the purchase goes through you get an email saying its unsuccessful after your card has been charged. i don't know when they are going to get through me regarding this aswell. definitely do not recommend