careium.co.uk Omdömen 670

I telephoned this morning regarding an alarm for my father. Compliments to all the staff on their outstanding customer service, particularly Julie Carmichael and Steve Morgan who were so good with me and my dad
Dad had his alarm on before lunch time which is truly exeptional service.
I highly recommend this company to everyone.
Thank you again to all concerned.

From day one following instruction of my cousins fall monitoring system. The family felt relieved and confident that Sheila was more safe in her own home, having Careium staff monitoring 24/7. Sheila did use the system a few times over the years, And family were soon updated by the call centre and action taken. Sheila is now in a nursing home and Angela Robinson kindly arranged the account closure, and personally wished Sheila well in her new home. Quite honestly l can’t recommend this company highly enough❤️

Very helpful assistance from Sophie Farrant. Excellent attention to detail in talking me through everything

I only have had one conversation with Angela Robinson about careium
She explained what forms and equipment I would receive and about
installation There were a lot of unexpected questions and she was patient as I looked for the answers.

Sophie F was friendly and informative giving me all the information I needed to upgrade our existing system.

Lovely chat with Angela Robinson at careium today. Very helpful with everything. Would totally recommend their services. Quality has been outstanding

Cancellation of Careium

I found the whole process very easy and the call handler Angela Robinson was very kind and understanding in the change of circumstances which meant the equipment was no longer required. She arranged for packaging to be sent out to me to make returning the equipment easier with no requirement to wait in.

I spoke with Sophie to arrange for safety button to be installed and connected and I must say she was very helpful. She was lovely and got things sorted right away, she did everything so I had nothing to do, which was great. I am really grateful for her kindness and thank her so much. Kind Regards Sheila Sims

The Person who l spoke to Careium was very helpful...My inquiry was for a Fall Detector...with in few minutes my fall detector was ordered...l have received my fall detector and it's up and working...

Very helpful and empathetic customer service from Angela Robison during my recent call, many thsnksy

Yamin Adam most polite and knew the Carium system well and especially about the new Abbey life line.He kept me in touch of each phase I went through to get this new device and sent me the form by email which my son helped me with.He also gave me the new cost.

Two weeks earlier I had spoken to a young man who had promised to send me a pendant in 5 days time which never arrived.He was not up to scratch and did not know the knew system.

Also I tried to speak to your finance team and after 15 minutes wait on the phone listening to the same music,gave up and tried another number and was grateful to get Yamin Adam who sorted out my requirements with acaring attitude and could not have done more so I was very impressed.You are lucky to have such a member of staff.

Very helpful and understanding customer service rep Angela Robinson who was able to make arrangements to upgrade system for the following week.

The young lady I spoke to, Sophie Farrant, was friendly helpful and efficient, she was patient when I needed to check information, Sophie made the a hole experience easy

Spoke to Angela Robinson, very helpful lady, answered all my questions. Arranged for engineer very quickly.

Angela Robinson was very helpful sorted the problem that the engineer couldn’t count be more helpful lovely lady did exactly what she said she phoned back the next day too excellent 👍

Options upon ringing Carieum very straightforward and I didn’t have too long to wait to get connected to a staff member. Angela Robinson was my person and she was very efficient in dealing with my enquiry. She explained what would happen next and asked me if I needed any further support. I was very satisfied with her customer care and the ease with which she dealt with my enquiry.

The lady I dealt with is apsolutly brilliant at her job and did everything I asked about. Set up my medication list and my needs I been with these people for a long time and things changing because of digital. My health as has changed so I have gone for fall alarm and GPS and this Lady Angela sorted it all for me properly so thank you for your support and time K. L. TOWERS 🌹💖👍👊

Angela was very helpful and kind when I arranged for the Caroline to end

Sophie helped my mother-in-law with ordering her alarm. She was very patient with all the questions she had, friendly and caring. Great assets to the company!

Unlike some (not all) companies I’ve had to deal with recently regarding health, welfare issues for my 96 year old mother, it was great to be dealt with very very promptly and professionally…..