careium.co.uk Omdömen 669

I spoke to Mohammed Ali in Customer Service as my parents had completed the contract and billing forms but had not received their equipment. He could not have been more pleasant and helpful and arranged for the equipment to be sent that day. It was easy to set up and is now up and running. Thank you!

Brilliant at taking someones money, but for what, and after being informed of my father-in-laws passing back in June, and several times since, why are you still sending bills, are you really that desperate for money....

Great customer service. Very helpful, and a personal shout out to Ali Akbar and Ahmad Alli who were both very kind and professional in two separate calls.

Well done 😊

This company has been very helpful in supplying and setting up my personal alarm. This is giving me much more confidence for the future regarding my health

Lovely adviser in customer support Mohammed Ali who was both informative and especially helpful. There was some confusion about whether an installation had booked previously and he sorted this out with patience and politeness. Installation now taking place on the date I requested. Lovely man - also kept his promises - emailed me and he got the finance department to ring me immediately. Thank you. It was very reassuring as I was setting up vital equipment installation for my 92 year old father.

My husband was recently set up with an alarm system and pill dispenser and we wish to say thank you for the very constructive help received over the telephone and at our home from your team members Julie and Jorden. We especially appreciate their kindness and helpfulness in sorting out our problems and enabling us to gain confidence in the use of the products.

When I rang to enquire about a personal alarm for Mum Amy Woolett was so helpful. I had no idea what I was looking for and Amy made it a very straight forward and simple decision such is her impressive knowledge.

Thank you Amy

Sophie was very helpful and professional and a pleasure to talk to.

Angela Robinson, was so friendly and lovely to talk to, very professional and a credit to careium.

Spoken to Angela Robinson on the phone and received very helpful, clear advice about how to turn off your equipment thay we have been using, and what is needed next, now that we need to cancel our order due to death in the family. Thank you for your kind prompt reply to our request.

I ordered an outdoor personal alarm, after a call to a helpful customer sales representative, on 12 August. Eleven days later I cancelled the service, having received no follow-up from Careium about my personal details nor received the alarm. Having cancelled within the 14-day cancellation period I expected a refund within the 14-calendar-day period required by UK consumer law. When it did not arrive I complained to Careium, requesting an immediate refund and received one a couple of days later. As an elderly consumer, I fall within the vulnerable group that Careium caters for, and consider myself lucky to have experienced slack service at an early stage rather than later with more serious consequences.

I needed help with my mum's key safe for changing the code as the tool to do so had been lost from inside the safe. What made the experience great was the help of two particular staff members, Jon Laker and Sophie Farrant. Sophie who answered my call got in touch with the technician immediately and Jon, the technician, went out of his way to help me and I know that this added time to his day - so kind. Both of them were lovely to communicate with, empathetic and understanding as well as helpful - offering options and listening to my issue really carefully - thanks Sophie and Jon, I couldn't ask for more!

Angela Robinson was most helpful and quickly grasped the issue. All promised actions have been followed through.

Angela Robinson was very helpful and answered all my questions she was very good

Jordan McKie fitted a key safe, a wrist band falls alarm and speaker at my Mum's house (Mrs Patricia Williams) on Thursday 14th August. She was so overwhelmed by his politeness and how kind he was towards her. I phoned my Mum from Dawlish to make sure everything was OK and Jordan answered the phone. He explained everything to me over the phone and then helped my Mum from her chair to the phone so that she could talk to me. He was such a true gentleman and a genuine human being. Top Bloke! 👏 🌟 Patricia & Annette

2nd time ordering. Arrived this morning. Good prices and delivery very quick. Thanks to Angela Robinson At customer support who helped me find what we needed, all sorted and ordered in a quick 10 minute phone call.👍👍 Will almost certainly use again in the future.

I contacted Careium as my Grandmas alarm didn't work after she had a fall. I spoke to Julie Carmichael in the office first, she was so helpful and kind and arranged an appointment for an engineer to visit the next day. Micheal Smith then contacted me to advise what time he would be in the area and also called me again when he was 10min away. After Mike had fixed the alarm he rang again to explain what had happened and what he had done to fix the problem. Both Julie and Mike were a pleasure to deal with and I hope this feedback reaches them. Sarah with the 100 year old Grandma in Herefordshire

Great service from Angela Robinson, dealt with my request in a swift considerate way. All dealings with company have been very good.

Careium: no nonsense customer support.

I had the need to contact the customer support at Careium today as I had inadvertently ordered the wrong device for my father. Angela Robinson one of their Customer Service Advisors was excellent. Rectified the order in an instant, handled all the complicated change over without need my input. It was sorted within 5 mins. Lovely lady and great service.

I telephoned this morning regarding an alarm for my father. Compliments to all the staff on their outstanding customer service, particularly Julie Carmichael and Steve Morgan who were so good with me and my dad
Dad had his alarm on before lunch time which is truly exeptional service.
I highly recommend this company to everyone.
Thank you again to all concerned.