Purchased a package for our mother. Customer care was non-existent so decided to return all items (wish we had read these reviews prior to ordering!). Upon receipt of return, they charged us a... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Every phone call has been answered by an extremely helpful person who has explained some things where necessary and acted upon them immediately. For example, having placed an order on Saturday it arr... Se mer
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Excellent customer service today. Lines can be busy but once I was through I talked to 2 very helpful and friendly advisors. As a long term customer I was arranging digital Upgrade for an elderly re... Se mer
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Lorenzo was very informative with regards to sending 2 fall detector watches back because they were no longer required. He also said my Mother would now receive a reduction to her subscription bec... Se mer
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Företagsinformation
Skrivet av företaget
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Skrivet av företaget
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Kontaktuppgifter
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, Storbritannien
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4,4
Utmärkt
7 tn omdömen
Har besvarat 99 % av sina negativa omdömen
Svarar vanligtvis inom 48 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful and thorough explaining…
Very helpful and thorough explaining how the item works etc. Excellent service
21 april 2026
Omdöme utan inbjudan
Dylan explained very clearly the…
Dylan explained very clearly the situation with the need to upgrade my mothers care line. He was polite and answered all my queries. I can see from my email that the new alarm system is already on its way. Excellent service.
21 april 2026
Omdöme utan inbjudan
Lorenzo was very helpful although my…
Lorenzo was very helpful although my mom was with help line Lorenzo still helped me set up a replacement pedant for my mom !! Now I got more faith in the company thank you so much Lorenzo
21 april 2026
Omdöme utan inbjudan
Shocking.
They have called my mum when it is my contact details and payment details on the account, due to her not being able to make such decisions. I would hope no money comes ojt of my account unauthorised.
20 april 2026
Safety alarm
Arrived no time,clear instructions to follow, very easy to set .caring & kind people to answer any questions
21 april 2026
The operator was very polite and well…
The operator was very polite and well informed.
21 april 2026
Omdöme utan inbjudan
Myles was very friendly and helpful
Myles was very friendly and helpful
21 april 2026
Omdöme utan inbjudan
Excellent service
Great experience.
Very helpful and knowledgeable young man.
Made everything very clear.
Thank you Wayne.
21 april 2026
Omdöme utan inbjudan
Call waiting service was very clear and…
Call waiting service was very clear and gave an option to call back if wait time was too long. I got a call back within 30 mins and Maranda was very helpful in dealing with my query.
21 april 2026
Omdöme utan inbjudan
The member of staff communicated…
The member of staff communicated clearly and dealt with my request very efficiently.
21 april 2026
Omdöme utan inbjudan
The service was excellent listened and…
The service was excellent listened and give good advise and also every thing explained and here the next day 👍
20 april 2026
Adam clearly explained how the product…
Adam clearly explained how the product worked and different options available. He spoke clearly and included my dad at all times. Thank you
21 april 2026
Omdöme utan inbjudan
Very helpful. Wonderful service
Lorenzo was very helpful genuine and easy to talk to. Great company to deal with. Thank you!
15 april 2026
Wayne was most helpful on resetting…
Wayne was most helpful on resetting alarms which were very complicated
21 april 2026
Omdöme utan inbjudan
Was so nice to get all the information…
Was so nice to get all the information from Carrie today very friendly lady and helpful Thanks Carrie
21 april 2026
Omdöme utan inbjudan
Brilliant company
Grace who dealt with my enquiry was very very helpful and kind and is a credit to care line 365. Once again thank you Grace.
21 april 2026
Omdöme utan inbjudan
My new device would not connect to …
My new device would not connect to box. The lady was very patient and helpful
21 april 2026
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.