Care Club Omdömen 

Responded promptly to my call, understood my issue, arranged for an operative to attend the same day. He identified and corrected the problem without fuss within 15 minutes. Excellent service.

THE JOB HAS BEEN COMPLETED TO OUR SATISFACTION BUT IT TOOK TWO VISITS AND FOR THE FIRST ONE WE RECEIVED CONFUSING MESSAGES ABOUT THE TIME THAT WE SHOULD EXPECT YOUR TECHNICIAN TO ARRIVE

Very efficient and polite engineer also kept photos of the work

Yet again an amazing service from Care Club, I’d be lost without them. As a care club member I can submit my request for a callback and a visit online (which can actually be very helpful and a preferred communication type for many autistic people like me). The care club team got in touch with me quickly and booked in an appointment with a plumber. On the day of the repair the plumber arrived on time and had fixed the issue quickly and efficiently. I was so, so relieved! The plumber who resolved the issue was excellent, he had been out once before to replace kitchen taps so I recognised him immediately. 10/10 to the plumber as he’s so efficient, explains everything, and is just generally a lovely person to deal with, along with doing a great job. I’m just so happy that I signed up to the service. Anytime I’ve needed a professional sent out an appointment is made, the issues are resolved in good time and appropriately, and I’m grateful to have this service available to me. Thank you for being so awesome:)

Anthony sorted our leaking pipework within 2 minutes!

Very efficient and with a smile!

The engineer was punctual, helpful and friendly. He also had the experience to do the job. He had to leave the job to obtain a part, which I was pleased about as I wanted the job doing today, so he went and got the part, came back and fitted it. I couldn’t have had better service, he was excellent.

The engineer was very polite and respectful, he was also very informative regarding the boiler pressure telling me not to worry regarding the gauge 're pressure. I was impressed and most grateful.

Engineer was friendly, he explained exactly what he was doing, he made some adjustments to the boiler. He arrived within the time slot allocated and left the area clean and tidy.

We were given a few days notice of the change in time the plumber would attend. This enabled us to plan our day around it.
Matt the Plumber arrived within a few minutes
of the ETA.
He explained the cause of the problem we were having with our toilet cistern and he was able fit a new part quickly.

Finally we are thinking the toilet leak and the kitchen tap have finally been sorted ,it just took a long time.but this morning i think the new tap is dripping.

The engineer was friendly and checked everything out. Called and arrived on time.

Plumber was friendly and did a good job quickly. There was a delay in getting a replacement part otherwise it would have been 5 stars

The experience I had was very good and the company and the engineer was very helpful

The Engineer was great very polite and did a very thorough job very pleased how he explained what he had done and how the boiler was doing CHEERS

Engineer was polite and done the repair quickly and cleaned up his mess and gave use all the information we asked for

The engineer was really friendly and efficient. He got on with the job, checked everything thoroughly and confirmed that everything was in order.

We have had a two leaking en suite sinks for months. OurCareClub plumber has recently ordered and fitted lovely new taps , pipes and drains. The problem is now fixed. We had to pay for the new taps etc but the work was all carried out free by CareClub. Thank you.

2nd time ive had to call out a plumber and 2nd time the first plumber who came claims couldn't fix issue.
On this occasion plumber states cant touch pipes as attached to saniflow (leaky tap to be replaced) explained the saniflow doesnt need touched and last time the tap was changed and when a new sink was installed no saniflow expert was required. Plumber refused and left. Next plumber came and as I had stated would be the case replaced leaky tap without removing any pipes or touching saniflow. Very happy with 2nd plumber. Overall experience very poor on both occasions wouldn't recommend the monthly subscription. I will be cancelling as soon as contract expires.

Issue resolved no fuss! Booked in for evening, Dennis arrived as agreed, got straight to it and fixed my leaky toilet in minutes! Happy as always, office staff so friendly and personable!

Very pleasant and knowledgeable engineer. Was kept updates at all stages.