Care Club Omdömen 

My elderly mother has now had months of problems with Care Club.

She has been paying for home cover, yet when she needed help with a toilet problem, Care Club’s engineer advised that extensive work costing £1,082.40 was required. An experienced independent local plumber later fixed the problem quickly for £83 without any of the extensive work Care Club had proposed. Care Club eventually accepted this evidence and agreed to refund the £83, although the refund took months to arrive.

Care Club also confirmed that the engineer involved is no longer working on their network.

At the same time, my mother’s contract had automatically renewed and she was told she was committed to another period. We have repeatedly disputed this and asked for evidence showing when and how she was notified of the renewal, but have still not received a clear answer.

She is elderly and hard of hearing and has also been unable to properly access her online account. Verification emails do not arrive, although promotional emails do. This leaves her relying heavily on telephone calls, many of which have gone unanswered or resulted in promised callbacks that never happen.

Despite all of this, Care Club has continued taking monthly payments.

The latest issue concerns her boiler. Care Club agreed to send someone to check it, and my mother has now stayed at home waiting on three separate arranged days this week. Nobody attended on any of those days.

After months of complaints, unanswered emails, missed callbacks, problems accessing her account, disputed payments, a repair she ultimately had to arrange independently, and now three missed appointments, we are left asking a very simple question:

What service is my mother actually receiving for the monthly payments Care Club continues to take?

We have repeatedly tried to resolve this directly and reasonably. I will update this review if Care Club finally provides a clear resolution and the service my mother is paying for.

Annual Boiler Service Required, booked up a couple of weeks in advanced, asked for engineer Rob who has done repairs in past,Rob turned up on specified time as text message notification stated ! Service completed quickly and satisfactory! Additional work carried out satisfactory to downstairs WC. Which was pre-booked at the same time as the boiler service! My thanks to Rightio boilers and a special thank you to Rob who carried out the work.

Iwas very impressed.The work dealt with my problems with my boiler very effeciently and my radiators are much
Warmer. I am very impressed with the
Care Club. Far superior to my previous plumber.

On the first visit the engineer said the boiler needed a simple chemical flush through to remove limescale etc. He had none in the van so we re-booked. No engineer turned up, another appointment was booked. Again no engineer turned up. No communication - no apology for inconvenience. When help line contacted they said the part had not turned up. I have no confidence in anything these people say.

Excellent service,
Serviced boiler,
Very polite and caring engineer,

Waited in from 8am to 12 noon for engineer to arrive. One minute past 12 noon 2 youngsters arrived by car and proceeded to start a boiler service. One of them took the cover off the boiler, looked at it and put the cover back on without touching anything. I asked about cleaning the condense trap and he said it did not need doing! Stuck a probe in the exhaust pipe and took a reading - job complete.
His fellow engineer, a young girl, checked one of the motorised valves that was faulty and said it needed replacing. I thought thank god that I am with Care Club as an identical valve had been replaced last year free of charge as I was covered for 'all parts and labour'. Imagine my surprise when the Care Club this time responded that I was not covered and quoted me £136 to do the job! They referred me to the small print in the Terms & Conditions which stated they only covered repairs to parts and only covered 1 hour of labour (not what they advertised). Next day, to add insult to injury, I got an e-mail stating that next month they would automatically renew my Care Club membership at an increase of £70. I phoned and cancelled my membership completely.

Very happy with the whole experience. Job was completed quickly and efficiently. Customer Care were friendly and polite in booking the job and the plumber was also friendly and efficient. We were notified of his arrival when he was 15 mins away.

Good friendly service. Sorted out quickly, very pleased.

I would urge anyone to avoid signing a direct debit agreement with this company.I did so in February of this year for an agreement that I'd agreed was to start in April. The "Care Club" started to debit my account in February instead. After I cancelled the direct debit within the legal cooling off period, the company began calling me at home to harass me about making payments. Then they started to send me letters, threatening that they would send bailiffs to my house to redeem the money they said I owed them. I had to resort to sending them registered letters with the documents proving I had acted legally. Even after that, I still received a letter threatening bailiff's action.

The "Care Club", what's in a name I wonder? The only thing this company cares about is playing fast and loose with the law to deprive vulnerable people of their money; and the only way it is a "club" is in the sense of a blunt instrument for threatening and bludgeoning people.

Excellent service and good value
I had two engineers come to the property today one for a drippy toilet and a boiler service. I would honestly say they did very excellent job both arrived within there time slots both of them seemed very friendly and professional didn't leave any mess the only thing that I'm a bit confused by but it's not a big deal I only got a text message for the toilet repair but no reminder for the gas service wasn't a problem because he still turned up but it would have been just nice to make sure that he was on his way.

The engineer (Phil) is extremely efficient and also friendly to have in one's home.....important when one lives alone. He did the job thoroughly and efficiently and knew exactly from my description where there was a problem.
He arrived exactly on time as promised.

Guy that came friendly and got the job done no fuss.

Arrived on schedule. Thorough boiler service.

Servicing of boiler fully completed to a high standard, and all of my relevant service booklet completed.
Follow up e mails and phone calls completed.
My Care Club service plan is worth every penny.
Polite and courteous engineer who arrived to time.
Thank you Mike Knott.

My boiler was serviced by the engineer today. He was on time and completed all the checks very efficiently and explained how the boiler was performing. He made sure it was working well and gave recommendations for the future boiler as this one has lasted very well for many years and i was pleased it still performs well with annual service.

Good service and excellent communication both before work undertaken and after. Pleased with response to my initial phone call.

Efficient and flexible service, plumber was in and out in 30 minutes.

Great service ,& Excellent work carried out at our Property ,by your Engineer , & Very helpfull advice from Team at call centre ,,We have been customers of Care club ,for Ten years now & they have been looking after our property & giving us peace of mind ,💯👍😎

Booking the job was simple and quick. The two engineers arrived on time. They completed the work thoroughly. They demonstrated exemplary professionalism in ensuring the heating system was working effectively.

The engineer arrived on time as arranged. He completed the job in good time. He was a very pleasant gentleman and I commend him for putting this older woman at ease.
Good job all in all.