I have been buying my mobile deals from buymobile.net for over 12 years. I stopped going directly to mobile networks as I have always gotten better deals with buymobile. Their transaction process is... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Five-star treatment! Fantastic service from start to finish. I was a bit hesitant at first because the price seemed too good to be true, but the entire process was seamless. The customer service tea... Se mer
Företaget har svarat
I'm really disappointed. Customer service ghosted me after I opted for a return. They literally never followed up with the return details. When I followed up with them again, they blamed me for the de... Se mer
Företaget har svarat
I’ve been using buy mobiles for 6+ years now and I will never use any other website, this year I decided to try do it myself online but phoning and talking to someone is so much more helpful. They w... Se mer
Företaget har svarat
Företagsinformation
Om Buymobiles
Skrivet av företaget
Kontaktuppgifter
5a The Parklands, BL6 4SD, Bolton, Storbritannien
- buymobiles.net
4,4
Utmärkt
25 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Alla språk
We have purchased our last mobiles…
We have purchased our last mobiles Samsung s 24 and the service we got was excellent. This time was the same as before
5 mars 2026
Svar från Buymobiles
Good afternoon Beju,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
It’s great to hear that you feel our team provided excellent service, as this is what we strive to provide to all of our customers. We look forward to offering more of the same great service in the future!
I hope you’re enjoying your handset. Have a great day!
Thanks,
Casey
Seamless and quick process.
3 mars 2026
Svar från Buymobiles
Good Afternoon,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your new phone!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Lacy
Svar från Buymobiles
Good afternoon David,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Casey
The right place for you mobile deals
I have been buying my mobile deals from buymobile.net for over 12 years. I stopped going directly to mobile networks as I have always gotten better deals with buymobile. Their transaction process is simple and straightfoward once individuals have good credit rating.
I will always recommend buymobiles.net.
19 februari 2026
Svar från Buymobiles
Good morning Babatunde,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a pretty big deal. Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
I hope you’re enjoying your handset! Have a great day!
Best Regards,
Casey
Customer service ghosted me instead of completing a return
I'm really disappointed. Customer service ghosted me after I opted for a return. They literally never followed up with the return details. When I followed up with them again, they blamed me for the delay and said the product was no longer within it's return period! Unbelievable. They haven't followed through with the return, and I feel completely manipulated as a buyer. They are in it for the income and not the service that's for sure.
16 februari 2026
Omdöme utan inbjudan
Svar från Buymobiles
Good Morning,
Thank you for taking your time to leave this review!
I am truly sorry to see your negative response today. We have requested for you to provide us with your order details so that we may locate your account and assist you further.
May I kindly ask that you provide us with this information so that we can assist you further with your experience and ensure we have offered everything within our service to help resolve this matter!
You will have 3 days to provide this information, and if you are unable to we will require you to email us through care@buymobiles.net for further review and assistance with this matter.
I hope you have a great day!
Thanks,
Aby
Five-star treatment!
Five-star treatment!
Fantastic service from start to finish. I was a bit hesitant at first because the price seemed too good to be true, but the entire process was seamless. The customer service team is top-notch and answered all my questions quickly. My new handset arrived in less than 24 hours. I wouldn’t go anywhere else for a mobile contract now.
21 december 2025
Svar från Buymobiles
Good Morning Clifton,
Thank you so much for taking the time to share your feedback with us. 5 stars is a big deal! We are thrilled to hear that you are very satisfied with our services! Your satisfaction is our top priority, and it's always rewarding to know that we've met your expectations.
We greatly appreciate your kind words and your support. If there's anything else we can assist you with or if you have any further feedback, please reach out to us. We're here to ensure your continued satisfaction.
We look forward to serving you again in the future!
Best regards,
Josh
Buymobiles part in the transaction was…
Buymobiles part in the transaction was really easy, no hassle and great value. O2 however were the issue.
30 januari 2026
Svar från Buymobiles
Good Afternoon, Stephen,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
The process was really easy
The process was really easy, and I have used them before, the service was good and the checks were fast the only issue was the delivery company they used (DPD) I took a day off to wait in for the phone, but the driver (Anderson ) made NO attempt to deliver , took a photo of somewhere , and said sorry it won't arrive today.
4 februari 2026
Svar från Buymobiles
Good Morning, Clive,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Easy to choose and competitive price
28 januari 2026
Svar från Buymobiles
Good Morning, Joseph,
Thank you so much for taking the time to share your feedback on Trustpilot! We appreciate your support and are thrilled that you had a positive experience with us.
Your satisfaction is our priority, and we always strive to provide the best possible experience for our customers. We would love to hear more from you about what we can do better to reach that 5-star level so please don't hesitate to share your ideas with us.
Once again, thank you for choosing us and for your valuable feedback. We look forward to serving you even better in the future.
Best regards,
Aby
I’ve been using buy mobiles for 6+…
I’ve been using buy mobiles for 6+ years now and I will never use any other website, this year I decided to try do it myself online but phoning and talking to someone is so much more helpful.
They will go in depth with all deals and they know every answer to all questions
20 januari 2026
Svar från Buymobiles
Good Morning, Jennifer,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Easy to order and quick delivery
The order process was easy to follow, cheaper than the providers site. Phone arrived on time as per communications received which were clear and timely.
15 januari 2026
Svar från Buymobiles
Good Morning, Alistair,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you, and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buy Mobiles, we look forward to seeing you again in the future.
Best regards,
Aby
Great service
Great service. Very easy to use. I got a better deal than going directly through O2.This is my 3rd time using the site. would definitely recommend.
24 november 2025
Svar från Buymobiles
Good Morning,
What a great review! We're delighted to hear that you had a positive experience with us and that you’re happy with your order.
5 stars is a big deal. Our team works diligently to always provide the best deals available, so we’re proud that our service delivered that for you.
I hope you’re enjoying your iPhone 17! Have a great day!
Best Regards,
Aby
I have not received my iPhone
I have not received my iPhone. I have reached on and sent numerous emails regarding this matter and nobody is responding back to me to help me find out what is going on.
8 januari 2026
Svar från Buymobiles
Good Afternoon, Kymmoni,
Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.
I am sorry to hear that you have not heard back from us. This is not what we would expect from our team. The process for a missing item investigation can take up to 21 days.
I have looked into the order and can see that our Security team have completed the investigation into the missing handset, and we have contacted you with the outcome.
I hope this helps, however if you would like to discuss any further, please feel free to email our care@buymobiles.net inbox, and we will be happy to assist you!
Thanks,
Aby
Very fast delivery and customer service…
Very fast delivery and customer service was fantastic effortless from start to finish A++++++
4 april 2025
Svar från Buymobiles
Good Morning,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buymobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
Reliability,good prices and quick…
Reliability,good prices and quick processing , absolutally amazing . Im using buy mobile over 7 years abd I have been never disapointed 😊💯💫
30 december 2025
Svar från Buymobiles
Good Afternoon,
Thank you so much for taking the time to share your feedback with us. We're thrilled to see that your ordering experience was smooth and hassle-free.
We understand the importance of good communication, and our team works tirelessly to provide an easy order process so it’s incredibly rewarding to know that this worked for you and we appreciate your trust in our service.
If you have any further feedback or require any assistance, please don't hesitate to get in touch. Thanks again for choosing Buymobiles, we look forward to seeing you again in the future.
Best regards,
Lacy
Ordered my new phone afternoon of 30th…
Ordered my new phone afternoon of 30th December and it arrived 24 hours later. I was surprised it arrived so soon, given the time of year.
I would also like to add that going through buymobiles is much cheaper than going via the network. This is the second time I've used them for a new phone and would recommend them to anyone looking for a new phone.
30 december 2025
Svar från Buymobiles
Good Morning,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buymobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Our team works diligently to provide the best deals available at all times, so we’re really proud that our service delivered that for you.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buymobiles. We look forward to serving you in the future.
Best regards,
Lacy
Svar från Buymobiles
Good Morning, Kamil,
Thanks so much for taking the time to leave us a review. We're delighted that you had a positive experience with us and that your order was delivered to you fast.
At Buy Mobiles, we understand the importance of timely delivery, especially when it comes to mobile phones, and we make it a priority to ensure prompt shipping.
Happy customers are our ultimate goal, so we appreciate your trust in us. Should you need any further assistance or have any questions, please don't hesitate to get in touch.
Thank you again for choosing Buy Mobiles. We look forward to serving you in the future.
Best regards,
Aby
Good company easy to do a deal with
29 december 2025
Svar från Buymobiles
Good afternoon Charles,
We are proud to see you have given us a 5 star review!
I’m glad to hear how impressed you are with our service, it’s always a pleasure working to deliver a great experience for our customers. Enjoy your handset!
Thank you for your time, we look forward to hearing more great reviews in the future!
Thanks,
Casey
Svar från Buymobiles
Good Afternoon, Paul,
Thank you for taking your time to leave this review!
5 stars is a big deal, and we are proud that our AO service has delivered this impression for you! We look forward to our future services with you, and will continue to provide great customer experience with our AO values!
I hope you’re enjoying your new phone! Have a great day.
Thanks,
Lacy
Formally complain
Dear Sir or Madam,
I am writing to formally complain about the unjustified rejection of my warranty claim regarding my mobile phone Samsung Galaxy Z Flip 4.
The phone has developed a crack along the folding area, extending from hinge to hinge. This damage was not caused by a fall, impact, or improper use on my part. The device has been used correctly and in accordance with the manufacturer’s guidelines at all times.
When I contacted your customer service by phone,I spoke with Mrs.Bee, I attempted to explain my situation. The representative I spoke with acknowledged that manufacturing defects are covered under warranty and even stated that she understood this to be a factory defect. However, despite this, she refused to accept my claim and did not provide a clear or detailed explanation for the rejection, repeatedly stating only that she understood my position but still had to refuse the warranty claim.
I requested to speak with a manager, but this request was denied. I was also promised a call back, which I am still waiting for, despite a significant amount of time having passed since my call.
Additionally, I consulted a qualified technician, who confirmed that this is a manufacturing defect not caused by user damage, and that it is a known and relatively common issue with this model.
I still have a contract for another year, and I do not understand why I should be forced to live with uncertainty as to whether the phone will remain usable for such a long period. If the situation worsens and the phone becomes unusable, I may be forced to purchase a new device while still paying for this contract, resulting in two active contracts, which I consider highly unfair and unreasonable.
I therefore request that my warranty claim be reviewed again and properly reconsidered, and that I receive a clear written explanation of the decision. I expect a fair resolution in line with consumer rights and warranty terms.
I look forward to your prompt response.
Yours faithfully,
Monika
9 december 2025
Omdöme utan inbjudan
Svar från Buymobiles
Good Afternoon, Monika,
We’re genuinely sorry to hear about the issues you’ve experienced with your handset and for the frustration caused during your earlier interactions with our team. This is not the level of service we aim to provide, and we appreciate you giving us the opportunity to review the situation properly.
As discussed just now, we are happy for you to send your handset to us under warranty for a full assessment. If the fault is confirmed to be a manufacturer defect, we will of course replace the device in line with your warranty terms.
We understand how important it is to have a reliable phone—especially when you’re still within your contract—and we want to ensure you feel supported throughout the process. Once your device arrives with our technicians, we will keep you updated every step of the way.
If you have any further questions or need assistance with the return, please don’t hesitate to get in touch. We’re here to help and committed to resolving this fairly for you.
Thank you again for giving us the chance to put things right.
Kind Regards,
Lacy
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.