Good Afternoon, Kymmoni,

Thanks for taking the time to leave us a review. I’m sorry you’re not completely happy with your experience so far. We always like to give customers the best experience, so let’s try and resolve things for you.

I am sorry to hear that you have not heard back from us. This is not what we would expect from our team. The process for a missing item investigation can take up to 21 days.

I have looked into the order and can see that our Security team have completed the investigation into the missing handset, and we have contacted you with the outcome.

I hope this helps, however if you would like to discuss any further, please feel free to email our care@buymobiles.net inbox, and we will be happy to assist you!

Thanks,

Aby