Buffaloex Omdömen 202

Ordered from Shein in Sept, paid Buffalo express customs in Oct 2nd and on time but today is the 22nd of October and i still have not received my parcel. Its also them promising to deliver last week and only for the second agent to tell me they never received my parcel from Shein to begin with. I am pissed! The worst customer service by far!

Buffalo are dishonest! Full stop! You can't tell someone you're going to do something & then NOT do it! Tuesday 8th October @ 7:42am - SMS - Your parcel will be delivered within 48hrs. Tuesday 15th October 16h35pm. Still waiting for parcel!

I have been waiting for my order since yesterday the delivery guy called and told me he doesn't deliver on my area he will give it to someone who delivers around my area . Today morning when I tracked my status my parcel have been returned to the warehouse and I called him again he's so rude . Till now I have not yet received my parcel . It's still at ware house I have tried changing my addres there times

This is the worst experience ever, my delivery was reported that it had failed and when I called in I received the worst customer service the person was rude and ended the call before I could finish talking I am terribly disappointed and would not advise for anyone to continue working with this company. I still haven’t received my parcel after 3 days of being told to expect it on the day I called or the day after it. Terrible service, they don’t even deserve that one star

If I could give 9stars I would... I'm super amazed at how quickly my parcel arrived. The packaging was so secure, ensuring the items were undamaged. They kept me updated throughout the entire process. Highly recommend!!!

They stole my return order, their driver picked up my return order and they cancelled the return with Shein. When I enquired they said I must ask Shein to make other arrangements. I asked them to return the clothes and they ignored my emails and never returned my clothes nor refund. Thieves

I think I accidentally deleted my first post. To the point: They wanted my ID, 3 months bank statements, and proof of address before I could get my parcel.
After emailing Buffalo and Temu 600 times, I received an email from "Anon."
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Good day, Although your parcel has cleared through customs, the Customs Border Control Unit has stopped this consignment for a routine physical inspection. A consignment is made up of bags, on average between 14 and 25 bags, which may consist of about 800 and 1000 smaller parcels, and your parcel is one of them. Our clearing agents are in the process of submitting the documents required in order to get the consignment released, and we will advise as soon as we have any further feedback. Unfortunately, the inspection can take ±10–15 days to complete, so delivery of your parcel will be delayed until we receive the release from Customs. We thank you for your patience and understanding.
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And there we are at the moment. I am going to get on to Temu to improve their courier services, and I hope you guys will too. The more complaints they get, the better. Thanks, Ness

I ordered twice from Temu. Both times Buffalo informed me of the tax, I paid it and very soon the parcels were delivered. No problem

If I could give - stars I would. My package has been to from JHB DC to VAAL DC back to JHB DC back to the VAAL DC and now again to JHB DC pass my house 3 Times as I live 15km from JHB DC. And when I call them all they can say is they are sorry but keep promising I get it first I get promise I get it Thursday or Friday this week now I am being told Monday Tuesday next week. I wonder if I call Monday I be told no Wednesday Thursday. I think it time we all try and contact temu and make them understand they need someone new. Or better yet we stop ordering

After reading such bad reviews and having placed my first order with Temu, I felt very nervous. Thankfully, I had no need to worry at all. I placed my order with Temu on 3 September and delivery was estimated between 10-26 September. I had notifications throughout the entire process with delivery being today, 12 September. I also live in an outlying area so very happy with Temu and Buffalo service.

Seeing everyone's reviews does not surprise me since I am in the same boat. This company should be banned from South Africa since a lot of people do order from Shein/Temu but shocking shocking how poor Buffalo's communication services are.. I don't have words.

Would give 0 stars if it was possible.
Wrongly allocated my delivery 3 times in a week. Like honestly how bad must you do your job for stuff like this to happen??
The courier from overseas literally sent the item within 6 days. Now its been at buffalos useless warehouse for over 10 days. Do NOT reccomend using these people so avoid if you can

Will not order from Shein or Temu as long as Buffalo are the couriers, refuse to refund 3 x duties payment for same shipment, this company is so pathetic it is next level

TOTAL SCAM OF A COMPANY PATHETIC SERVICE THEY NEED TO BE SUED!

I saw all the negative reviews..... And thought it was a scam but after after today. I have to say I had no problems with them delivery was on time and at the right address so.... I'll give it a 4 stars thank you!

Worse customer service ever, once your items is handed to Buffalo just have to know you will never get it, silly excuses.

Shame on you for even calling yourselves a courier company. You just a bunch of useless scammers stealing people's valuables and claiming they don't pick up the phone. What a useless shameless disgusting irritating irresponsible amateurs. Sies man

This is by far THE WORST COMPANY IN THE WORLD!!!!!!!!!! No customer service, poor communication and a general lack of service.
They deliver TEMU orders, as a result of there service I will also not be buying from TEMU anymore. I ordered pruducts in April 2024. On 18, 20 and 30th May I paid the same taxes & VAT, because they would not release my package. They then returned my parcel to sender. I had the supplier resend the parcel but once again they wanted payment from buffaloex. I have sent countless emails, spoke to numerous agents after holding on forever, I have filled in refund forms and provided Proof of Payment. I have sent emails to each and every buffaloex mail address that I could find on the internet including HR out of utter desperation. No response, no parcel, no refund. They are the worst most unhelpful, incompetent service providers in the world!!!!!!!!! The whatsapp number takes you to the refund form download, and nobody attends to that either.

Hi ........., a delivery attempt was failed because of Delivery Failed.. Click link to schedule next delivery.

Most frustrating SMS they send with no explanation. I have made numerous calls to their call centre and spoke to several friendly agents, but NO luck. This is the worst service I have received from a courier company in quite a while, especially considering that I receive deliveries from a range of courier companies on a weekly basis. Buffalo are the first one to just never find our place...

They use skynet for delivery. they say al parcels was delivered. only one was delivered. after 9 calls with average of 10min. to skynet . still no answer where my parcel which they scanned at the delivery station is. Was supposed to be delivered yesterday.BUFZA6071894016YQ.