Very happy with my indoor Birkenstock slippers. They were an excellent price - and the delivery was fast and with secure packaging. Will definitely return to this vendor.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great price. When I ordered I did next day delivery as it was with Royal Mail and I received my parcel on time The website it quick and easy to use, there’s an option to actually speak to somebody if... Se mer
Refused to refund me the correct amount even when I explained that this was the law. No clear explanation given and then ended the call and refused to respond when I called again
I purchased a pair of Birkenstock EVA sandals for holiday at a great price and I am so pleased with them. They are very comfortable and I can see me wearing them a lot. I would say I’m usually a size... Se mer
Företagsinformation
Skrivet av företaget
Brookfield Comfort is not the right fit for customer's looking for throw away fashion. Multiple purchase motivation, for cheap items used just once does confuse us to be honest. The product materials need to be sourced, workers spend time putting them together, and sometimes in awful conditions. Then you have the transport between oceans and roads. They have their place with customers and businesses, but that's not for us. Our customers order online freely, knowing they can be returned easily, if not suitable. But with full intention to use them more than once, and fully enjoy all their benefits and comfort.
Kontaktuppgifter
3 Cumberland Place, SY21 7SB, Welshpool, Storbritannien
- sales@brookfieldcomfort.com
- brookfieldcomfort.com
4,5
Utmärkt
91 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 66 % av sina negativa omdömen
Svarar vanligtvis inom 24 timmar
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Brookfield Comfort shoes provide a good…
Brookfield Comfort shoes provide a good online service. I have purchased many times.
26 november 2024
Absolutely dreadful when it comes to…
Absolutely dreadful when it comes to returns ! I simply cannot fathom why you don’t put an invoice with return information in the order ..
25 november 2024
Svar från Brookfieldcomfort
Hello Sallyanne. Sorry you feel this way and felt it easier to inform us via a review rather than directly from the website for explanation. We don't print return labels or any other printouts in the interest of the environment. We have many orders which are not returned, and this would just be a waste of resources. Return instructions are clearly indicated on the website where you purchased the product, as well as online chat, email address, contact form and direct telephone number. Please refer to the returns instructions found on the header of the website or contact us if need assistance. We reply straight away.
If it isn't broken, DON'T fix it.
You did what it said on the tin with no messing about
14 november 2024
Svar från Brookfieldcomfort
Thank you Mark. Appreciated!
Poor quality shoes
Ordered school shoes for my son which were very comfortable, exchanged them for a bigger size no problem. After 2 months of wear the entire front half of the sole came away from one shoe. My son is careful with his shoes and we have never had an issue like this before. I contacted customer services who said they could offer me £20 off a new pair - considering they cost around £60 and have fallen apart after two months, I will not be taking them up on their offer. Not impressed and will avoid in future as quality is clearly poor.
11 november 2024
Omdöme utan inbjudan
Svar från Brookfieldcomfort
Sorry you feel this way. We also contacted the supplier and agreed with our conclusion. We are always assessing quality of our products. In this case, due to the shoes being worn for that period of time, and the expense already incurred by ourselves for free postage and return back and forth, we offered a discount on another pair this time round. This was after wearing them for 2 months, but respect your views and will take it into consideration.
Wrong size shoes
I ordered a pair of size ten shoes and they arrived promptly. However, they seemed far too large when I checked them against some other size ten shoes they were clearly a lot larger. They were labelled as size 10 but I reckon they were a size 12. It's probably not Brookfield Comfort's fault, if their supplier made a mistake. They refunded the cost, less the postage. but overall, it was still a disappointing experience.
23 september 2024
Omdöme utan inbjudan
First purchase with this company.
I ordered a pair of Birkenstock sandals that were a very good price in the sale. I was notified two hours later that the sandals had been dispatched and I have received them today, less than two days after placing the order. I am delighted with the ease of ordering, the price, the product and the speed of delivery. I would strongly recommend.
29 maj 2024
Omdöme utan inbjudan
Don’t order your shoes with this company!
I ordered a pair of shoes for the first time from Brookfields. When they arrived I noticed a significant difference in size and fit on a pair of size 6. When I contacted customer service they were helpful in assisting in the return process. I asked for a replacement pair but got a refund instead and the postage cost was deducted from my refund. I don’t agree with the company policy of not refunding the postage costs if the items were sent out faulty. Customer service said in their opinion the difference in size was acceptable which i think is ridiculous. 2 different sized shoes with almost a 1 cm visible difference in height.
25 februari 2024
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.