I was so pleased to find a site which sold solid wood furniture i purchased a wardrobe some months ago. The communications were first class, I received alerts when my furniture would be deliver... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When you buy furniture, you wonder how it will be, ready built or flat pack. My items came mixed, and the delivery drivers carried them upstairs, and to my suprise the boxes weighed heavy, so credit t... Se mer
Företaget har svarat
Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Se mer
Företaget har svarat
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Kontaktuppgifter
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Storbritannien
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Utmärkt
4 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
A little on the hard side
Sofas went together very easily, but are a little on the hard side. (Probably just a personal preference)
Service from Birlea was very good and kept updated, but the same can't be said for Homebase who we purchased through.
27 april 2026
Svar från Birlea Furniture
Thanks for your feedback — we’re really pleased to hear the sofas were easy to assemble and that you were happy with the service and updates from our side.
In terms of the comfort level, all of our products are independently tested for their comfort rating by a third party, so they are designed to match the specified feel. That said, we completely understand that firmness can still come down to personal preference.
We’re sorry to hear you didn’t have the same experience with the retailer, but we really appreciate you taking the time to share your experience.
Very strong smell
I bought a five drawers cabinet and it is exactly as what I have seen at the showroom. It is operating normally but the problem is that it smells very strong. I have already opened all the drawers in a room with all windows opened for three days and yet the smell is still strong.
28 april 2026
Svar från Birlea Furniture
Thanks for your feedback — we’re really pleased to hear the cabinet is exactly as expected and operating normally.
With regards to the smell, this can sometimes occur with newly manufactured furniture due to the materials used and packaging process. It should naturally reduce over time, especially with good ventilation, so airing it out as you’ve done is the right approach.
We appreciate you taking the time to share your experience, and we hope it settles fully for you very soon.
Excellent experience
Excellent experience. Cory arrived on time and was very pleasant and helpful. Couldn't have done more.
1 maj 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks for your feedback — we’re really pleased to hear you had an excellent experience and that everything went smoothly.
It’s great to know the driver was punctual, helpful, and made a positive impression. We’ll be sure to pass your kind comments on to him.
Thanks again for choosing Birlea!
Svar från Birlea Furniture
Thanks for your feedback — we’re really pleased to hear your order was delivered on time and handled with care.
We hope you enjoy your new product, and thanks again for choosing Birlea!
Arrived on time, wore covers on shoes when inside. Unpacked an item that wouldn’t fit up the stairs, even when I said I could do it and moved the packaging outside. Couldn’t have been better
Excellent service
30 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks for your feedback — we’re really pleased to hear everything arrived on time and that you were happy with the service provided.
It’s great to know the team were considerate in your home and went the extra mile to help with unpacking and handling the item. We really appreciate you taking the time to share this, and we’ll be sure to pass your comments on.
Thanks again for choosing Birlea!
Awful Delivery Experience
First delivery date was 15th April, didn’t arrive, then 21st April, didn’t arrive and was told my the AI bots to wait till 1st May for my package. Today i received a package of a coffee table and not the 3 door wardrobe i ordered. After waiting close to two weeks for my delivery with barely any communication from Birlea, i get the wrong 😑 parcel. This has been a really awful experience.
30 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
I’m really sorry to hear about the experience you’ve had — this is clearly not the level of service we expect, especially with multiple missed delivery dates and then receiving the wrong item.
I completely understand how frustrating it must be after waiting and receiving very little communication. Our transport team will look into this further as a priority to establish exactly what has gone wrong with the delivery.
I can see our Customer Service team have liaised with Debenhams regarding this, it was a system error which meant the wrong item was shipped. A full refund has been processed for this.
Thank you for bringing this to our attention — we’re very sorry for the inconvenience caused.
Fantastic from being kept informed with…
Fantastic from being kept informed with delivery to the guys that delivered, they were fantastic. Couldn’t have been more helpful.
29 april 2026
Svar från Birlea Furniture
Thanks for your feedback — we’re really pleased to hear you were kept well informed throughout the delivery process and that everything went smoothly.
It’s great to know the delivery team were helpful and made a positive impression. We’ll be sure to pass your kind comments on to them.
Thanks again for choosing Birlea!
Delivered on time
Delivered on time, two men arrived were swift polite and placed my 3 large boxes upstairs with their shoes off. Thank you.
30 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your kind words!
We’re really pleased to hear that your delivery went smoothly and that our team made such a positive impression. It’s great to know they were polite, efficient and respectful in your home.
We hope you enjoy your new furniture!
My new mattress was delivered carefully…
My new mattress was delivered carefully and it's so comfy Ty to everyone helped me get it
29 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your lovely feedback!
We’re so pleased to hear your mattress was delivered with care and that you’re finding it so comfortable — that’s exactly what we love to hear. We’ll be sure to pass your thanks on to everyone involved.
Enjoy your new mattress!
Absolutely fantastic
Absolutely fantastic! From keeping me informed on delivery to being delivered. The guys couldn’t have been more helpful. Fantastic service
29 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your fantastic feedback!
We’re delighted to hear that you felt well informed throughout and that the delivery team were so helpful — that’s exactly the level of service we aim to provide.
We really appreciate you taking the time to share your experience and hope you enjoy your new purchase!
A quality product at a competitive price
A quality product at a competitive price.
The oak lamp table that was delivered compliments my lounge and was just what I wanted.
It was delivered to me by a two very friendly guys.
27 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your kind review!
We’re so pleased to hear that you’re happy with the quality of your oak lamp table and that it fits perfectly in your lounge — it’s great when everything comes together just right.
It’s also lovely to know our delivery team made a good impression. We hope you enjoy your new piece!
Paid for next day delivery
Paid for next day delivery. It’s now been a week and I’ve had no contact, just a message asking if I’m enjoying the product.
Order number:DUX053904380
Update [30/04/2026]: I received a response yesterday (April 29) stating the item was out of stock and I would have to wait until May 11th for it to be shipped and then wait for delivery times. Poor customer service and communication.
24 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
We’re really sorry to hear about your experience — this is certainly not the standard we expect, especially when next day delivery has been paid for.
Our transport team will be looking into this further as a priority, as we understand how frustrating this must be with the lack of communication as well.
If you could please provide your order details, we’ll make sure this is followed up and resolved for you as quickly as possible.
Fantastic old fashioned customer…
Fantastic old fashioned customer service!!! Hallelujah .
Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Smart professional polite and friendly and the drawers are fabulous! Beautifully wrapped for protection. What a great company!!!
28 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for such an amazing review!
We’re absolutely delighted to hear how happy you are with both the service and your new drawers. It’s great to know the team kept you informed, honoured your delivery request and made such a positive impression.
We’ll be sure to pass your kind comments on — and we’re so pleased you love the quality and finish too.
Thank you again for your support, it really means a lot!
Excellent delivery and quality product
Excellent delivery, I was kept updated in the days before the delivery and the time was updated during the morning of the delivery. The delivery men were polite and courteous.
The product is designed very cleverly, it fits together well and is very sturdy.
I would thoroughly recommend to anybody looking to buy a new bed.
27 april 2026
Svar från Birlea Furniture
Thank you for your fantastic review!
We’re really pleased to hear you were kept well informed throughout the delivery process and that our team made a great impression on the day.
It’s also great to know you’re happy with the design and sturdiness of your new bed — we’re glad everything came together so well.
Thank you for your recommendation, we really appreciate it and hope you enjoy your new bed!
Delivered two 40kg boxes up the stairs…
Delivered two 40kg boxes up the stairs straight into my place. Excellent service.
28 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your great feedback!
We’re really pleased to hear the delivery went smoothly and that the team were able to get everything up the stairs for you — it’s all part of the service we aim to provide.
We hope you enjoy your new purchase!
I only ordered the bed on Sunday then…
I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who delivered were very polite I would definitely buy from here again thank you
Helen
28 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks so much for your lovely feedback, Helen! We’re really pleased to hear your order was delivered so quickly and on time, and that the delivery team made a good impression.
It’s great to know everything went smoothly from ordering through to delivery. We really appreciate you choosing Birlea and look forward to helping you again in the future—thank you!
Svar från Birlea Furniture
Thanks so much for your kind words! We’re really pleased to hear you found the experience helpful and friendly. We really appreciate you taking the time to share your feedback!
Never received item
Order was supposed to arrive two days after ordering and I still haven’t received it or any tracking information yet I’ve received a message asking for a review..
25 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Hi Karina
I'm sorry to hear that you have still not received your item in order for us to investigate this further please can you provide your postcode and order number.
Kind Regards
Birlea Customer Services
Deceitful delivery quotes
The sofa was purchased with a delivery date of or before Wednesday Shipped by the supplier. Quote:
1 item(s) will be delivered on or before 22/04/2026.
I then received an email from the delivery company to say it would be Saturday 25th. I am not available to take delivery on Saturday 25th. So now it has to be the following Monday. If I had known it wasn't as advertised and wouldn't have been delivered by Wednesday I wouldn't have bought it. Deceitful sales. Never buy from homebase. You're sold a pack of lies.
24 april 2026
Svar från Birlea Furniture
Thanks for taking the time to leave your feedback, and I’m sorry to hear about the frustration with the delivery date changes.
We understand how important it is for delivery times to be accurate and aligned with what was expected at the point of purchase. Our transport team will look into this further as this is not the standard we expect.
We appreciate you highlighting it, and this will be reviewed with the relevant partners to help prevent situations like this happening again.
Unable to build my new bed as bolts…
Unable to build my new bed as bolts were missing. Repeatedly chasing but just get auto replies or told to wait.
21 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks for taking the time to share your feedback, and I’m really sorry to hear about the missing parts and the frustration with the response you’ve received.
That’s not the experience we aim to provide, especially when it comes to something as important as getting your bed fully assembled and ready to use. We’d like to look into this properly for you—could you please let us know the product name and your order details so our Customer Service team can investigate the missing bolts and get this resolved as quickly as possible?
We also take the communication issues you’ve mentioned seriously, and this will be reviewed internally so it doesn’t happen again.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.