I was so pleased to find a site which sold solid wood furniture i purchased a wardrobe some months ago. The communications were first class, I received alerts when my furniture would be deliver... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
When you buy furniture, you wonder how it will be, ready built or flat pack. My items came mixed, and the delivery drivers carried them upstairs, and to my suprise the boxes weighed heavy, so credit t... Se mer
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Fantastic old fashioned customer service!!! Hallelujah . Kept informed every step of the way. I asked for a 30 min arrival call and they were as good as their word. Polite and brought the item in. Sm... Se mer
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I only ordered the bed on Sunday then had an email to say it will be delivered Tuesday 28/04 or pick my own selected date I went with there delivery date and it was delivered on time both people who... Se mer
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Företagsinformation
Skrivet av företaget
Here at Birlea, we pride ourselves on being an efficient, dynamic wholesale furniture supplier & manufacturer. Browse our range & find a stockist today!
Kontaktuppgifter
6a- 1, Birlea Way, West Meadow Rise, Castle Donington, Derbyshire, Castle Donington,, DE74 2HL, Derby, Storbritannien
- 01332 812870
- info@birlea.com
- birlea.com
4,3
Utmärkt
4 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Birlea Furniture
Thank you for your review! We're really pleased to hear you were happy with the service and that the delivery was prompt.
It’s great to know our team came across as professional too – we really appreciate your feedback!
The person who did the delivery was…
The person who did the delivery was really helpful and polite
16 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your review! We're really pleased to hear the delivery driver was helpful and polite – we’ll make sure this is passed on to the team.
We hope you’re happy with your order and enjoy your furniture!
I thoroughly recommend this Company
Good product, clear and up to date communication regarding despatch and delivery. I would definitely recommend this company.
14 april 2026
Svar från Birlea Furniture
Thanks for your review! We're really pleased to hear you're happy with the product and that communication around dispatch and delivery was clear and up to date.
We really appreciate the recommendation, and if you ever need anything in the future, we’re always here to help.
Very poor service
One of the men didn’t take off his shoes when it was muddy and wet outside. They couldn’t adjust the dressing table they put together, and left me to sort out the non-alignment of the drawer and the door. Even though they agreed it was out of line. The explanation for this was “we only put the furniture together, we don’t get trained for this, we don’t have the right tools on us, you’ll have to ring Furniture Village, they’ll sort it out.” They couldn’t get away quick enough. Very poor service having brought the wrong item in initially as well.
15 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks for your review, and we’re really sorry to hear about the experience you’ve described.
This is not the standard we expect from our delivery and assembly service. Our transport team will look into this further to understand what happened and ensure it is addressed appropriately.
We’re also sorry to hear there were issues with alignment during assembly and that the wrong item was brought initially — we appreciate how frustrating that must have been.
We have requested further information from you so that we are able to investigate this for you.
Excellent service 👏
Excellent service 👏
Communication, delivery and continuously kept up to date with delivery and time schedule. Courteous delivery guy.
Thank you Birlea Furniture
5*
15 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thanks for your review! We're really pleased to hear you were happy with the service from start to finish!
It’s great to know the communication and delivery updates kept everything clear, and that our delivery team were courteous on the day — we’ll be sure to pass that on.
Thanks again for choosing Birlea Furniture, and if you ever need anything in the future, we’re always here to help.
On time and excellent customer service.
13 april 2026
Svar från Birlea Furniture
Thanks for your review! We're really pleased to hear you were happy with the on-time delivery and our customer service.
If you ever need anything in the future, we’re always here to help.
Professional delivery
Perfect. On time.
Polite and professional delivery to my bedroom. A1. Highly recommend
...
14 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you so much for your kind words!
We’re really pleased to hear that your delivery arrived on time and that our team were polite and professional — it’s exactly the level of service we aim to provide.
We truly appreciate your recommendation and hope you enjoy your new purchase!
Fab communication, tracking & delivery!
Bought the Stockwell Wardrobe and drawers. Can't comment on these yet as only just delivered and not opened yet. However, the two young delivery guys were great and very polite. All communication from the company was fab and the tracking info brilliant! Would recommend.
14 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your lovely feedback!
We’re so pleased to hear that you had a great experience with our delivery team and that you found the communication and tracking helpful — that’s exactly what we aim for.
We hope you love your Stockwell wardrobe and drawers once they’re all set up, and we really appreciate your recommendation!
Very helpful. Great service
The delivery was earlier than predicted. Drivers waited for me to return home. Very polite and helpful 👌
13 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your kind review!
We’re so pleased to hear that our delivery team were able to accommodate you and that you found them polite and helpful — we’ll be sure to pass your feedback on to them.
We hope you enjoy your new purchase, and thank you for choosing Birlea!
Poor description
This product does not hold a 55inch tv as stated on product information. It took 2 people 3 hours to build, following instructions, to then discover out tv doesn’t fit. The instructions are poorly directed. As a result we couldn’t put the door on. This was due to not being able to be a contortionist and fix the door fitting on the inside of the unit.
Wouldn’t recommend this product.
2 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your feedback — we’re really sorry to hear about your experience.
This certainly isn’t the standard we expect, especially when it comes to both the product specification and the assembly process. We understand how frustrating it must have been to spend so much time building the unit, only to find that your TV didn’t fit and that the instructions made things more difficult.
So we can look into this properly for you, could you please confirm the exact product you purchased? We’ll pass this over to our Customer Service team to investigate further, including the assembly instructions and the sizing information provided.
We appreciate you bringing this to our attention and hope to resolve this for you as quickly as possible.
Top delivery service
Delivery team were great, helpful and jovial. Couldn't have asked for a better team due to the care they took with our new table.
9 april 2026
Svar från Birlea Furniture
Thank you for your lovely review!
We’re so pleased to hear that our delivery team made such a positive impression — it’s great to know they took such good care with your new table and made the experience an enjoyable one too.
We hope you enjoy your new purchase, and thank you for choosing Birlea!
Svar från Birlea Furniture
Thank you for your review!
We’re really pleased to hear you found the service helpful, friendly and efficient — exactly what we aim for.
Thanks again for choosing Birlea, we hope you enjoy your new purchase!
Terrible customer service
I am more than disappointed with the service I received from this company. What should have been a straightforward job turned into a costly and frustrating experience.They have completely ruined my brand new carpet through careless handling and obvious negligence
The carpet was in perfect condition and is now damaged far beyond repair from dog poo stains (DO NOT BUY FROM THIS COMPANY )
13 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for taking the time to share your feedback — we’re truly sorry to hear about your experience.
This is certainly not the standard we expect from our delivery service, and we understand how upsetting it must be to find your home affected in this way. Our transport team will look into this further as a matter of urgency, as this is not the level of care we expect from anyone handling our deliveries.
We have requested further information from you so we can investigate this properly and support you in resolving the matter. Alternatively, please contact our Customer Service team at customerservices@birlea.com.
We appreciate you bringing this to our attention, and we sincerely apologise for the inconvenience caused.
Fantastic Delivery
Bed was delivered this morning as planned. Delivery driver was Fantastic - called me before delivery to let me know he is in the area. very friendly and chatty, asked what room I would the Bed to be in & carried it himself (double pine solid bed). He Ensured I was happy with the bed before signing.
Only problem was missing instructions and screws - waiting on response from supplier.
13 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your review and for taking the time to share your experience.
We’re really pleased to hear the delivery itself went so well and that the driver was helpful, friendly, and made sure everything was placed where you needed it.
We’re very sorry to hear about the missing instructions and fixings — that’s not the standard we expect. Please be assured we’ll look into this with our team straight away and get the missing parts and instructions resolved for you as quickly as possible.
We appreciate you bringing this to our attention, and thank you again for choosing Birlea.
Boxes was delivered
8 april 2026
Svar från Birlea Furniture
Thank you for your review!
We’re glad to hear your order was delivered safely and hope everything else met your expectations.
Thanks again for choosing Birlea — we really appreciate your support!
Item good delivery not
Happy with the item I ordered but not happy with the delivery unbox the item and placed in the room I wanted just to leve all the rubbish all over the floor and was going to go until I asked you not going to take or pick up the rubbish picked it up but not take
12 april 2026
Omdöme utan inbjudan
Svar från Birlea Furniture
Thank you for your feedback. We’re pleased to hear you’re happy with the item, but very sorry about your delivery experience.
After looking into this further, we can see the courier was arranged by the retailer rather than directly by us. We’ve therefore passed your comments on to the retailer so they can raise this with the courier and ensure it’s addressed appropriately.
We really appreciate you taking the time to let us know.
The delivery was great and the staff…
The delivery was great and the staff very pleasant and professional. A very nice bed, which is comfortable and feels sturdy. The lift up mechanism is easy to use and offers a large storage option otherwise lost. The head rest gives a comfy, closed in feel with the outward projecting sides. The only issue is with the constructing instructions. Both the video and booklet are not detailed enough and in some cases, parts mis-identified. Okay if you’ve put flat pack stuff together before, but could be an issue for some.
7 april 2026
Svar från Birlea Furniture
Thank you for your detailed review! We’re delighted to hear you’re happy with the delivery experience and that you’re enjoying your bed, especially the comfort and storage features.
We appreciate your feedback regarding the instructions and will pass your comments on to our team to help improve the clarity and detail for future customers.
Svar från Birlea Furniture
Thank you for your lovely review! We’re delighted to hear you’re very happy with your furniture and that the delivery service met high standards.
Svar från Birlea Furniture
Thank you for your review! We’re pleased to hear you received good service.
Svar från Birlea Furniture
Thank you for your fantastic review! We’re delighted to hear you were happy with the delivery and service — 10/10 means a lot to us!
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.