I don't have any confidence at all sorry. I've bought two frames from them and when you have an issue its radio silence with others saying 'they are probably working through their email backlog or wor... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
I don't have any confidence at all sorry. I've bought two frames from them and when you have an issue its radio silence with others saying 'they are probably working through their email backlog or wor... Se mer
Företaget har svarat
I bought my Aether 9 four years ago, had a demo bike first, lots of conversations about spec, collected it when I expected, have since ridden 10,000km on it and still have no desire to upgrade, becaus... Se mer
Pessima esperienza. Bike rotte e inutilizzabili. Abbiamo contattato l'assistenza ma nessuno ci ha risposto. Oggi, a distanza di qualche giorno, ho avuto modo di verificare che io ho commesso un error... Se mer
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Top notch. I've purchased 3 bikes from Bird over the years and have to say that every aspect of the product & business is worthy of 5 stars. The team's customer service both pre- and post-sales is... Se mer
UK designed and built mountain bikes, full customisation at an unbeatable price
Unit 8, Church Farm Business Estate, Church Road, RG27 0PX, Eversley, Storbritannien
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
As usual fast reliable service from Bird, ordered a new headset on Sunday evening and it was delivered Tuesday morning.
The customer service from these guys is fantastic.
I've owned many bikes through the years, but the bike quality, ride quality and customer service received from Bird is the best I've ever had. I think the best bit is one single phone call will have you speaking to the bike designers, rather than some random customer service attendant. Top notch!
Great guys to deal with. Helpful, responsive and fast.
Excellent service as always. Thanks guys. ⭐⭐⭐⭐⭐
Excellent communication throughout purchase.
I think this company deserves 6 (SIX) stars out of 5... the bikes look amazing and ride excellent!!! Customer service is the best, communication was easy via emails and after more than a dozen of emails I managed to buy a custom bike that suits my needs perfectly. I highly recommend Bird Cycleworks for their professional approach towards customers and cycling!
Cheers and keep the amazing work on!!!
The bike is superb. There is someone on end of phone to talk to which is important. Website is clunky. Bought mid covid so delays on delivery however some kit upgraded as apology. Bike came with small insignificant part missing. Most important thing I would recommend.
Brilliant service, quick reply, quick delivery.
No hassle.
Highly recommended
What an unbelievably wonderful company from start to finish and on and on... For starters, the people who run this business care. They take the time to make sure you have what you need, not what you want. Then they make sure it arrives at a convenient time for you and then appreciates feedback once you have ridden it!
The frames are very well designed, well made and exceptionally competitively priced. I like the fact that the larger bikes have a longer chain stay, to keep the geometry complete. It also pleases me that suspension does not come pre tuned, so you have to tweak it to get it right for you and involves you in the process.
It is a wonderful business model, you can pick whatever you want to go with your purchase. This means you don't have to shell out on a top spec bike to get the components you want, without having to pay for things that you believe to be unimportant. It also means that when new components come out, you don't have to wait for the next years model to come out before getting them.
Please keep doing what you are doing, standing by exemplary products that only change when necessary. Not to make a fast buck. This is a bicycle company for bike riders! Like asking your mate to build you a bike if he was a spanner monkey with mates rates for everything. Brilliant!
Superb service from Bird . Bike frame arrived 2 days after order and any questions answered via email very quickly. To top it off the AM145 is an absolute dream to ride. Perfect UK trail bike. Highly recommend this UK bike brand! Just need a short travel 29er from them to compliment the 145.
Just had my 2nd frame from Bird delivered in 4 days from ordering, which is even quicker than they said it would be. Brilliant range of bikes, looking forward to my 1st full suspension bike build. Prices are very good but its the customer service that sets these guys above others, nothing to much trouble.
Thanks again
Despite the current challenges with ordering online Bird were awesome, ordered my items in the morning and were dispatched same day and delivered the next day! As an added bonus one of the items was more than 60% cheaper than any of their competitors.
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
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Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.