Bird Cycleworks Omdömen 

I bought my Aether 9 four years ago, had a demo bike first, lots of conversations about spec, collected it when I expected, have since ridden 10,000km on it and still have no desire to upgrade, because its a great bike build to last, without new models every year for the sake of it. Documentation on their website is good when when I have done frame bearing maintenance in the past. I have just bought a bottle cage from Bird... process seems good.

I don't have any confidence at all sorry. I've bought two frames from them and when you have an issue its radio silence with others saying 'they are probably working through their email backlog or working on something'. Sorry its plain ignoring contact. Plenty of other bike manufacturers out there.

J ai acheté un vélo bird v frame avec vente privée il y a 18 mois à peine, 6 mois après après 1500 kms plus de batterie le connecteur avec le pédalier hs. Après discussion avec le SAV il me font faire des tests et l’envoi la pièce. 1500 kms plus loin c est reparti. Le SAV plus que minablement n’a toujours pas renvoyé la pièce cela fait un 1,5 mois ! Bref n’achetez pas ce vélo et cette marque ! Je ne parle pas du garde boue qui a cédé au bout de 5 mois !!!!!

Was looking for a new cassette for my bike and Bird had the cheapest deal at the time. Despatched same day and arrived before the weekend so I could get out and ride. Quality service and customer service

Bought a forbidden dreadnought from them, service was excellent and when I had a bad shock they not only dealt with it quickly but also loaned me one in the interim. Top notch service!

Pessima esperienza. Bike rotte e inutilizzabili. Abbiamo contattato l'assistenza ma nessuno ci ha risposto.
Oggi, a distanza di qualche giorno, ho avuto modo di verificare che io ho commesso un errore di valutazione. L'azienda in oggetto della mia contestazione non è la vostra. Vi chiedo infinitamente scusa per lo spiacevole equivoco. Con affetto Vittorio.

Fork service and repair.Allcoms and return v good

We recently purchased the excellent Aether 7 on the cycle to work scheme . Unfortunately the rear derailleur broke whilst riding in South wales . We rang the factory and spoke to Dean who organised for us to visit the dealer in Reading to replace the part under warranty . In under 30 mins the bike was fixed and we were on our way !! Excellent service indeed .

AMAZING!!! I got into mtb with a bike older than me, I grew out of it and decided after 3 years of saving it’s time to buy a proper bike, I looked at bird as it’s local and a unique bike. I bought and Aries 145LT and I love it!! I was servicing my bearings and stripped a bolt, went into panic mode, as I had a jam the next day, decided to call up Dan from bird, and it was 5 minutes till closing time, but Dan waited till I arrived and fitted a new frame bolt free of charge and was so kind about it! Best customer service ever!!

I bought a Bike from them about 8 months ago and found everyone I had contact with to be friendly and incredibly helpful, despite all my annoying queries. The bike is superb and being able to spec it exactly how I wanted was brilliant.

I've just been in touch with them about a failed freehub and within 15 mins of sending an email they had replied to say they would get a new on in the post to me. Fantastic customer service and I couldn't fault any of my dealings with them.

Purchased the Aether 9 approx 6 months ago - the bike is just fantastic, so pleased with it. The pre-sale and aftersale service has been outstanding, also. Always a quick reply via email, and you can actually speak to a personon the phone - insane. Advice has been excellent from Ben.
Thanks so much.

Top notch. I've purchased 3 bikes from Bird over the years and have to say that every aspect of the product & business is worthy of 5 stars. The team's customer service both pre- and post-sales is stellar. Flexible build options, regular updates on build times, detailed consultation on frame type, frame size & components, getting set-up on your new bike, advice on upgrades and spare parts, and a brilliant social media following & community to boot. The bikes...? ...Awesome.

Bought my bike from them about 2 months ago. The process was brilliant. I kept on changing my mind about bits of the spec but they happily dealt with it. They even didn't mind when I popped back after a few weeks to have the handlebars trimmed.

When I first considered the idea of buying a mountain bike I had never heard of Bird and I was thinking of the many other brands that you can buy in a shop. While I’m sure they all make a good bike, none of them provided the frame geo/custom build spec/bang for buck combo that I was looking for. I was put onto Bird by a random YouTube video and am very glad was.

Months of research later, after confirming Bird’s stellar rep in the community and learning about every individual part of a build, I came to the conclusion that if I wanted it to be do it once/do it right; I’d buy my bike from them.

After designing my build I placed my order with them, but while I waited for my build slot I kept researching and learning. This resulted in me changing my build on multiple occasions as I tweaked almost every bit of it, to make it perfect for me. Not just close enough, but perfect. Now after giving it plenty of abuse, there’s nothing whatsoever I would change or want to upgrade and that’s the beauty of a custom build.

The team are super easy to deal with, communicate very effectively, answer phone calls and emails quickly, and never seem to run out of patience with you. They are also experienced mountain bikers and will happily give advice based on their own practical experience if you need it.

The bike was delivered on time, in perfect condition and was as easy to set up as they said it would be. Had I bought from a shop, I wouldn’t have got the spec I wanted, without over paying for it, and I wouldn’t have got the satisfaction of coming down a hard descent with the bike absolutely eating it up and thinking I spec’d this.

Bird have got their rep in the community for a reason.

Not only do they have insane bikes, but their customer service as such is insane also. I have emailed them multiple times with enquiries and when I need help with choosing the right size parts for the build I’m undergoing, they always are so helpful giving me exactly what I need. Mint company I 100% recommend

After owning a few Birds now from hardtail to full suss over the years.
I cant but praise and marvel at how far this company has come.
The service is second to none and they're always there to help out when needed.
The bikes are just an excellent ride.
I shall be speccing up my next Bird this year.

Keep up the good work!

These are great bikes, so great that I bought two! The AM9 and Aether 9c are amazing and you won't find another manufacturer that can add such a great build spec for the cost. The buying process is easy and everything goes extremely well - I recommend without hesitation.

Couldn’t be happier with my Aether7.
Built it up with Lyrics (150mm) and coil shock.
Berms, jumps, manuals.. aether boosts this.
On singletrack it is also great.
Overall just a very fun and fast bike.

Also customer service is fantastic.

Ordered an Aether9 just after new year. Went for a frameset+wheels due to the Brexit related import duties for complete bikes, Bird sent it out within a week.
It's a great bike from what I can tell from riding it in the snow and mud so far, climbs really well and is fun when pointed downhill.
They do have a great customer service too! They are quick to answer and were always very helpful, both before and after buying the bike.