Hmm, Jane was very professional and thoroughly knew her products. However, I'm surprised and disappointed to hear that the hob fan unit is not covered, you can't have a hob without one! Also, with y... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
It is with great surprise that I find myself writing this review. I gave Jake my opinion on Go assist not realizing he was from Big Warrenties. He listened attentively and set about coming up with... Se mer
Excellent customer service from Jane Explained reasons for all questions being asked, then took time to listen to my questions and supplied all the answers i needed. Very friendly and helpful lady.... Se mer
Helen was very patient with me; I have a condition called dysarthria, which means that I can struggle to get my words out. The phone line wasn't very good either, so I I had to repeat myself on many... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
The UK's leading provider of home appliance, home emergency, gadget and motor breakdown insurance.
Kontaktuppgifter
Enterprise House, 21 Oxford Road, BH8 8EY, Bournemouth, Storbritannien
- 08007797444
- bigwarranties.co.uk
4,6
Utmärkt
5 tn omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 68 % av sina negativa omdömen
Svarar vanligtvis inom 1 vecka
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Jane was very good at her work and very…
Jane was very good at her work and very polite Thank
13 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Dhansukh, thanks for the review. Jane's brilliant at what she does and we're chuffed she could help you out.
The BIG Warranties Team
Smooth and Easy Claims Process
“I had a really good experience with this insurance company during my recent claim. I spoke with Michael, who was a true gentleman. The process was straightforward and easy to follow, which made things much less stressful.”
13 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you had a smooth and easy claims experience, and that Michael was able to support you so well throughout the process. It’s great to know he made everything clear and straightforward, helping to reduce any stress during your claim.
We will be sure to pass your kind comments on to Michael, and we really appreciate your feedback and support.
Kind Regards,
Danielle
Svar från BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you experienced excellent service. Providing a high standard of customer care is very important to us, so it is great to receive your positive feedback.
We really appreciate your kind comments and support.
Kind Regards,
Danielle
Rosanna was fantastic
Rosanna was fantastic! She was very patient, kind and professional. 10/10 experience!
10 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re absolutely delighted to hear that Rosanna was fantastic and provided such a positive experience for you. It’s wonderful to know she was patient, kind, and professional throughout your interaction, and we’re especially pleased you rated your experience 10/10.
We will be sure to pass your kind feedback on to Rosanna, and we really appreciate you taking the time to share it with us.
Kind Regards,
Danielle
So much help and advice given for any…
So much help and advice given for any questions fair rates and help in every way. Thank you .
9 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you received so much helpful advice and support, and that all your questions were answered clearly. It’s also great to know you found our rates fair and the overall service helpful in every way.
We really appreciate your kind feedback and thank you for taking the time to share your experience.
Kind Regards,
Danielle
Rosanna was a really through and…
Rosanna was a really through and professional lady. She was very friendly and took time supporting me to add my new appliance to my contract. Thank you so much Rosanna
9 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Sarah, thanks for the review about Rosanna. We're glad she could make adding your new appliance to your contract nice and straightforward.
The BIG Warranties Team
Svar från BIG Warranties Ltd
Hi Sheila, thanks for the review. Glad our team could have a laugh with you while sorting everything out.
The BIG Warranties Team
Jane was very polite and courteous she…
Jane was very polite and courteous she was also very helpful in EXPLAINING EVERYTHING. ALSO I would like to thank Rosanna for her help in leaving a trustpilot review
8 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi John, thanks for getting in touch. Shout out to Jane for explaining everything so clearly, and cheers to Rosanna for helping you leave this review.
The BIG Warranties Team
Jane was very personable and it was a…
Jane was very personable and it was a pleasure to speak to her. She was also efficient and knowledgable.
8 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Thanks for the review. Glad our team member made such a positive impression and could help you out efficiently.
The BIG Warranties Team
Jane was very clear in what she was…
Jane was very clear in what she was talking about and clear with all the informarion she was giving.
Excellent!!
8 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi there, thanks for the review. Glad Jane made everything crystal clear for you.
The BIG Warranties Team
Very kind professional and courty
8 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Andrea, thanks for the review. Really pleased our team could deliver that professional and courteous service for you.
The BIG Warranties Team
I spoke to a lovely lady today called…
I spoke to a lovely lady today called Roseanne, she talked me through everything I needed to know & answered all my questions.
If the service is as good as the first point of contact then I’ve definitely made the right choice to cover my appliance.
Thank you.
8 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Thanks for the lovely review. We're really pleased our team made such a good impression and we're confident you'll have the same great experience whenever you need us.
The BIG Warranties Team
Was great talking to Louis’s she was…
Was great talking to Louis’s she was very helpful and sorted out everything that I needed
7 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Alan, thanks for the review. Glad Louise could sort everything out for you quickly.
The BIG Warranties Team
Katie was very knowledgable and did…
Katie was very knowledgable and did what was required with ease.
7 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Helen, thanks for the review. Katie's brilliant and we're glad she made everything so straightforward for you.
The BIG Warranties Team
Absolutely no need for this rip-off and unethical sales pitch…
Absolutely no need for this rip-off service, especially if you purchase appliances with a decent 3- 5 year warranty. The certificate of insurance will prominently state that you're covered for claims of up to £500 and I was told by sales agents on several occasions that they were covered up to this amount, but you'll have to look for in the terms and conditions (not mentioned in the certificate of insurance) to find that each appliance is depreciated by 20% per year. So If you purchase an appliace for an average of £500 once it's warranty expires after 5 years Big Warranties will only cover repairs up to the value of £163. Given this would barely cover a call out charge in most instances they'll probably just give you that money towards buying a new one.
In my case I had 5 appliances that were all purchased 8 years ago, with a certificate of insurance stating very prominently that they were covered for up to £500 each (a completely meaningless figure) yet because of depreciation they were barely covered up to £100 each, even though at my last renewal they almost doubled the cost of my policy to almost £500!
I made a call as a prospective new customer after finding this out to find out there sales spiel and asked about covering an new appliance purchased for £400 and despite being 3 years old meaning that it would only be covered up to a value of £204 based on their depreciation calculation was repeatedly told it would be covered at "the appliances current market value" (which she was unable to explain to me) "up to the value of £500" which is incredibly misleading. I will be taking this further.
2 april 2026
Omdöme utan inbjudan
Great service
Great service. Form completed online. Phone call was very polite and engineer booked to suit me. Very happy.
26 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Good Morning,
Thank you for taking the time to leave us your 5-star review.
We’re delighted to hear that you experienced great service throughout, from completing your form online through to the follow-up call. It’s also great to know that the call was polite and that the engineer was booked at a time that suited you.
We’re really pleased that everything went smoothly for you and that you’re very happy with the service provided.
Kind Regards,
Danielle
Very is an excellent human being who is…
Very is an excellent human being who is fantastic at her job. I cannot tell you how extremely helpful she was.
I hope Very is fully appreciated
2 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Thanks for this. We're really glad she could help you out so well.
The BIG Warranties Team
Jane was extremely helpful
Jane was extremely helpful, clear and pleasant to deal with.
1 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Thanks for this. Glad our Jane could help make everything clear and pleasant for you.
The BIG Warranties Team
Operative was patient and clear.
1 april 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Hi Mark, thanks for the review. Glad our operative was able to explain everything clearly and make it straightforward for you.
The BIG Warranties Team
Initial call
Arianna was polite and pleasant - explained what I needed to know quite clearly.
31 mars 2026
Omdöme utan inbjudan
Svar från BIG Warranties Ltd
Thanks for getting in touch with us. Cheers to Arianna for walking you through everything clearly on that initial call.
The BIG Warranties Team
Detta är Trustpilot
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