Bells Motor Group Omdömen 

I had my Volvo serviced yesterday and was looked after by Nick in the service reception. He was very friendly, capable and concerned to make my visit as welcoming as possible. Genuinely prepared to go the extra mile. I would thoroughly recommend the Bells service department and Nick in particular to Volvo owners.

I had a great experience with Kia @ Bells Motor Group in Northampton, thanks especially to Garry. He was professional, knowledgeable, and made the whole process very smooth and straightforward.

He took the time to explain everything the benefits and pitfalls of having an EV van which made the whole leasing experience enjoyable.

I’m very happy with my Kia PV5 so far – it’s been a pleasure to drive.
Thanks again to Garry for the excellent service!

We have recently acquired a PV5 long rage van via Gary at Northampton Bells Kia. Great experience all very simple and quick. So far so good with the van for one of our engineers.

Great experience at this dealership. Luke was very helpful and made the buying process very smooth!

Fantastic from start to finish. Garry was great and explained everything honestly about the van. Great service all round

Having ordered cars via Leasing companies for many years the process of purchasing via a dealership is one I’d not been looking forward to - Luke Burdett of Bedford Kia was superb. He was organised, knowledgeable and reassuring through the entire process. No hard sell, just honest and helpful.

Luke kept in contact throughout, answering all questions comprehensively and promptly.

Would recommend Luke and Bedford Kia 100%

The experience was absolutely unprofessional and pathetic, I was charged 0.5hrs labour just to turn off the child lock.Where on earth it takes 0.5hrs to turn off the child lock, justification given by service team is completely ill logical and makes no sense at all. Customer service is absolutely poor and not to the KIA standard.

Hi we brought a Kia ev3 from there Bedford dealership. After contacting them we were greeted by sales assistant jade and were shown around the car. We found the whole experience flawless and would definitely recommend bells Kia ,Bedford.

Amazing service from Aaron at Bells Kia Bedford. This is the second car I have purchased from him and he made the whole process comfortable and stress free.

Absolutely brilliant at what they do. Couldn’t possibly have asked for an easier and more efficient place to purchase a car. And not any car but a great one in great condition. From first finding the car online to phone calls, messages, emails and videos of the vehicle Neil couldn’t do enough for me to make sure I saw as much detail of the car before travelling up. He also got everything in place to be sure of an easy and quick handover. Of which it was immaculate. Slight shame Neil couldn’t be on site for the handover and test drive but Viki was excellent in his absence. From giving me the proper time to look over the vehicle and setting up a proper test drive. She was also excellent feeling like nothing was too much even taking the time to get me accustomed by setting up my phone and showing me where the wipers and all controls were on the vehicle. All topped off by great efficiency meaning I was in and out swiftly when I was ready. Overall excellent in every way and I’m sure they couldn’t possibly have done anymore for me.

Despite continued problems with an intermittent fault, the service from Taylor Savage (newly promoted senior service advisor) was excellent.

Booked an appointment for a test drive (EV6) today and arrived at the Bedford store at the requested time. We were told (by Jade) they can't let us test drive because the cars they have were above the budget we had in mind, and it's 'a waste of mileage on the car'. Just so you know - what we had in mind and what we would have willingly paid are NOT set in stone. A test drive could've changed our mind. My husband & I took time off from work to go for the appointment (that's a lot more miles and minutes than your test drive). You could've just refused to book it or even cancelled it at short notice. Such sloppy customer service! Not only have you lost the commission when we buy an EV6 from elsewhere, I'll also be discouraging friends and family from shopping here. People, if you're still keen on a test drive, you'd be better off not mentioning a budget, or just say you'll be happy to pay anything. Else you'd be wasting your time like we did.

Sales Executive - Luke Burdett

Thank you for your time over the last week or so with organising the EV9 and the EV6 and thank you for the quotes sent through.
As discussed, the EV6 doesn’t tick all my boxes for my next vehicle although it was a lovely car.
Again, thank you for the revised quotes on the EV9 but this is more than we are looking to spend on a monthly rental.

Just wanted to offer some personal feedback as not everyone provides this; The service I experienced from Kia was exceptional, I was made to feel welcome from the very start all the way through to handing back of the demo vehicles. Quotations were sent through timely for both vehicles and informative including with / without service options.
My experience was very satisfied feeling welcomed, friendly, informed, plenty of options and variants offered and discussed. This experience was down to yourself but am sure is the way Kia also operate.

So, thank you again.

24 plate Kia was in with Bells for over 6 months for a new EV battery. No sense of urgency from bells and replaced with a Niro - hardly like for like! Our kia repeatedly breaks and Kia Npton never fix the problem first time. Has needed a new battery, multiple visits due to a faulty tail gate, now needs a 4th visit due to the air con breaking in a national heatwave - so we have again not been able to take our car on holiday and had to pay for a hire car because Bells Kia couldn’t care less. Would never ever own another Kia and certainly would avoid Bells like the plague.

Extremely efficient from first receiving notification that the service was due through to the completion of work completed under warranty. Everything ran to schedule. Taylor was very polite and helpful and it is this type of overall service which means Bells Kia will be my first port of call as and when I consider changing my current vehicle.

Multiple issues with a Kia. Multiple fails to fix. Over 7 visits in 2 years for a new kia. Over 200 days in the garage in just over 2 years of ownership. EV9 don't buy Kia and don't use Bells. Service at kia is awful. Long wait times and poor technical staff.

Excellent service all round by knowledgeable Salesman. Aaron.

Great experience, Luke has been great, very professional and informative and ensures great customer care. Highly recommend

Product recall initiated through DVSA and Kia. I contacted Bells who were swift to book me in and today the service was also swift and efficient. I was greeted with a smile, always the best way to begin any meeting. I was expected, paperwork at hand and I was offered hot and cold drinks and a cool air conditioned area to wait in should I wish to. I chose to go for a wander despite the 34 degree heat and was contacted within the hour to say my car was ready but there was no rush to get back and to take my time.
on my return, the car, completed itinerary of the work and dealer stamped DVSA paperwork was ready with the lovely smile of ‘Jo’.
Great service and as the slogan went ‘with a smile’

What a pleasure it was to be guided through our car purchase with Neil Sidebottom at Kia, Bedford Road, Northampton.
Neil was professional, supportive and reliable throughout the whole process.
We are delighted with our new Kia and the service we received.