autowill-rentacar.hr Omdömen 

Returned the car to Pula Airport. The car was very dusty having been driven for a week in very dry conditions. No incidents during the rental. Miraculously and amazingly quickly the Representative found a 2 cm faint hairline surface scratch within seconds of "inspecting" the vehicle and charged us 300Euros to have it "repaired" !!

I booked a car with Autowill in Pula airport from June 29th to July 11th. Because our flight was changed to June 28th we arrived one day earlier. The Car office opening hours was from 0800 to 2000 but when we arrived at the office at 1950 to ask if the car was ready one day early, no one was there. I called the number from the doorsign, but the phone was not picked up. No harm done, our booking wasn't before the next day at 0900.
I took the bus the next day to the airport and arrived a bit early, 0830, again no one was at the office. I called the number again, this time it was picked up, and they said they would be there in 15 minutes, no problem.
We handled the paperwork, and I went to check the car with an employee. The car had a few scratches which was noted and I was on the go.
At monday 11th July, we went back to the airport to return the car. We had told that we would be back at 0900, but since our flight was at 0920, we were at the airport already at 0700. I knew there would be someone there because our travel partners had announced to them, that they would return their car at 0700. We arrived first, and the emloyee was a bit mad, that we were already there. He said they would not be open before 0800 and we had to pay 50 eur to return the car before that. We didn't know that, but since he were already there we couldn't see the problem. He still wanted us to pay, otherwise we could wait with the return till 0800, which we agreed to.
When we came back at 0800, we went to check the car. The employee looked quickly on the right side and continued to the back end, where he quickly found a little scratch in the rear bumper, and quickly showed us it wasn't on the car report from the pick up, which it wasn't. We had been very careful with the car, and I am pretty sure the scratch wasn't there in the morning when we left Pula city, and none of our suitcases has any edges or similar which fits the scratches that looks like they were made with a key, a julienne peeler or similar. We ended up paying 2600 Kuna for the scratch.
I can't say that the employee made the scratch since I didn't see it, but considering the whole situation, the way he acted when he "found" the scratch, and the fact we didn't want to pay the 50 eur for early return, makes me pretty damn suspicious.
Anyway, I will never ever use that company again and I can't recommend any other to do so either, and if you do, don't leave the car out of sight at the return office, before you do the check with an employee.

j'ai réservé un véhicule à l'aéroport de Zadar du jeudi 28 avril 2022 10:30 am au jeudi 5 mai 2022 4:30 am.

Quand je l'ai rendu, la personne a contrôlé la voiture et m'a dit que j'avais rayé la portière du conducteur. Je lui ai répondu que ce n'était pas moi mais elle ne m'a pas cru et elle m'a demandé de prouver que ce n'était pas moi.

Je lui ai montré des photos mais elle m'a dit que ce n'était pas une preuve suffisante et que de toute façon, j'allais payer et que ce n'était pas grave car les assurances allaient me rembourser en France.

Pour prouver mon honnêteté, il aurait fallu que je prenne des photos de la voiture millimètre par millimètre ce qui est carrément impossible à faire.
J'ai tendance à faire confiance aux loueurs...

Elle m'a fait remplir des documents et j'ai été obligé de payer alors que je n'avais pas abimé le véhicule.

C'était 4:30 am et j'étais pressé car je devais prendre l'avion.

J'ai trouvé cette façon de faire pas très sympathique... Aurait-on affaire à une agence malhonnête qui abuserait de la confiance de leurs clients ? C'est vraiment dommage !