Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I lost my mum a little sooner than expected, so was suddenly faced with organising her final journey (she’d made it very clear she didn’t want a funeral). I compared prices with the 2 major companie... Se mer
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Made the process of arranging mum's funeral very easy and answered all our questions we had.Very polite, friendly and knowledgeable and the price was much better than some of the more well known compa... Se mer
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Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Se mer
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Företagsinformation
Skrivet av företaget
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Kontaktuppgifter
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Storbritannien
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very helpful and understanding in what…
Very helpful and understanding in what me and my husband needed for our funeral care and helped us to guarantee what we want at the moment when we need you most very much appreciated
17 juni 2026
Svar från Aura
Hello Janice,
Thank you so much for taking the time to leave such a kind review. I'm so glad I could help you and your husband find the funeral plan that feels right for you both, and that you felt listened to and supported throughout the process.
It means a lot to know that we could help give you peace of mind for the future. Thank you again for your lovely words.
Wishing you both all the best,
Roddy
Svar från Aura
John,
Thank you for leaving this kind review. I'm glad to know you found the process straightforward. All the very best, Anne-Sophie
Quick & easy to do
12 juni 2026
Svar från Aura
David,
Thanks very much for taking the time to leave a positive review. Best wishes, Caoimhe
This is the 2nd plan I have bought…
This is the 2nd plan I have bought (husbands and mine) and the chap on phone was very open and clear about what I was buying on both occasions. No hard sell, no pressure.
The receipt for payment came through while I was on the phone, the digital documents within a few hours and the paperwork arrived after 2 days both times.
The 'what to do in the event of death' section is easy to read so hopefully whoever has to deal with it will have as little stress as possible.
I feel relieved that this is done and out of the way now.
12 juni 2026
Svar från Aura
Tina,
What a lovely review, thank you! I'm happy to know you feel relieved. We will be here, should you ever need to chat. All the best, Roddy
The person i spoke to was very polite
The person i spoke to was very polite, explained everything i asked. I now have no worries its now all sorted
11 juni 2026
Svar från Aura
Hi Christine,
We appreciate you taking the time to leave this positive review. We're so glad you now are free of worry. All the best, Matthew
I had been looking for a funeral plan…
I had been looking for a funeral plan for sometime and my neighbours recommended Aura . The pack was very informative and the gentleman on the telephone very helpful and empathetic. I particularly liked the fact I could pay monthly with no interest charge . A £50 gift voucher both for my neighbour and myself sealed the deal .
10 juni 2026
Svar från Aura
Heather,
Thank you for taking the time to leave this lovely review. It's heartwarming to know your neighbours recommended Aura, and that you found our interactions helpful and empathetic. We will be here, should you ever need to chat. All the best, Roddy
Very friendly and helpful staff…
Very friendly and helpful staff excellent, very pleased, and very professional
17 juni 2026
Omdöme utan inbjudan
Svar från Aura
Hello Philip,
Thank you so much for this thoughtful review. Wishing you all the best, the team at Aura
Great service
The gentleman that dealt with the arrangements for mine and my husbands funeral plan. He told me he is called Matt the American Guy, he is a very likeable man and couldn't help us enough. He explained everything very well and we had a joke about it all, he helped put me at ease, after all funerals aren't nice thing to discuss. I would recommend him and Aura Life Ltd to everyone.
5 juni 2026
Svar från Aura
Hello Dawn,
Thank you so much for your lovely review. It really made me smile! I'm so pleased that I was able to help you and your husband feel at ease while discussing something that can be difficult to think about.
Thank you for your kind words and for recommending both me and Aura. It was a pleasure to help you get everything arranged.
Wishing you both all the very best,
Matthew ("the American guy!")
It was so easy to set up.
14 juni 2026
Svar från Aura
Hello Lesley,
Thank you so much for taking the time to leave a review. Making things simple and straightforward is exactly what we aim for.
Wishing you all the best,
Matthew
Very professional freindly and…
Very professional freindly and informative , guiding me through an area nobody really wants to deal with, but they had all the answers to the questions i wanted to ask ! Would fully recommend !
14 juni 2026
Svar från Aura
Hello Andy,
Thank you so much for your kind review. I'm very pleased to hear that you found the service professional, friendly and informative. Thank you as well for your recommendation — it really means a lot.
Wishing you all the best,
Jimmy
Very professional service
We found Aura staff to be very professional to deal with. Jimmy explained the plan very clearly and answered our questions. Made the process simple for us. Would recommend this company.
13 juni 2026
Svar från Aura
Hello,
Thank you so much for taking the time to leave this kind review. I'm so pleased to hear that you found the process simple and that I was able to explain everything clearly.
Thank you as well for your recommendation — it really means a lot to us.
Wishing you all the best,
Jimmy
Fair and transparent company
Great company. Made it easy to make my decision, with absolutely no pressure. The literature they sent is reassuring, and the cost, plus that you can cancel with a full refund at any time. It seemed the right choice, having 'shopped around' for a similar service, before deciding.
13 juni 2026
Svar från Aura
Hello Angela,
Thank you so much for your lovely review. I'm delighted to hear that you found the information reassuring and that you felt able to make your decision without any pressure.
It means a lot that, after comparing different providers, you felt Aura was the right choice for you.
Wishing you all the best,
Roddy
Highly recommend
The staff member who assisted me with my purchase of a funeral plan through Aura Life was exceptionally helpful and seemed truly sincere. At no time did he pressure me and patiently answered any questions I had, making the entire process feel a lot easier than I had envisaged. I felt genuinely supported and reassured throughout our conversation. I highly recommend their services for anyone considering a funeral plan.
13 juni 2026
Svar från Aura
Hello Peter,
Thank you so much for taking the time to leave such a kind review. I'm delighted to hear that you felt supported and reassured throughout our conversation, and that I was able to make arranging your funeral plan feel easier than you expected.
Thank you also for your recommendation — it really means a lot.
Wishing you all the best,
Matthew
An extremely helpful and friendly team
An extremely helpful and friendly team. I am confident that my family will get all the help they need ehen the time comes.
11 juni 2026
Svar från Aura
Hello Cindy,
Thank you so much for your kind review. I'm really pleased to hear that you found our team helpful and friendly, and that we were able to give you confidence and peace of mind for the future.
Knowing that you feel reassured that your family will be supported when the time comes means a great deal to us.
Wishing you all the best,
Jimmy
The whole experience from the first…
The whole experience from the first time I phoned aura was five star and with there gidance was first class ,I would recommend aura to anybody
12 juni 2026
Svar från Aura
Hello Gwyn,
Thank you so much for taking the time to leave such a kind review. I'm delighted to hear that your experience with Aura was five-star from your very first call, and that my guidance helped make the process straightforward for you.
Thank you as well for recommending Aura to others, it really does mean a lot.
Wishing you all the best,
Matthew
Everything dealt with very efficiently.
4 juni 2026
Svar från Aura
Hello Elizabeth,
Thank you for taking the time to leave a review. I'm so pleased to hear that everything was dealt with efficiently and that you were happy with the service provided.
It was a pleasure to help, and your kind words are greatly appreciated.
Best wishes,
Matthew
You where all very helpfull without…
You where all very helpfull without doing the hard sell ,rowena was particularly good and sorted everything out calmly and effectively thank you ann 😃
10 juni 2026
Svar från Aura
Hello Ann,
Thank you so much for taking the time to leave this lovely review. It really means a lot to hear that you felt supported without any pressure. I’m so glad I could help get everything sorted for you calmly and smoothly.
Wishing you all the best,
Rowena
I can’t tell you how pleased I am
I can’t tell you how pleased I am with Aura and the care that Tracy has provided throughout the process.
All being new to me, Tracy explained every step with care and love. It’s clear to me that Tracy not only knows her business but actually cares about the people she is working with.
No pushy sales like other companies I spoke with, no upselling, just care and attention to what is going on now and compassion for the situation you’re in. I particularly liked how Tracy worked with me to understand how I felt and how I want to be dealt with.
If you’re looking for care, support and compassion then Aura is the place to start.
8 juni 2026
Omdöme utan inbjudan
Svar från Aura
Hello,
Thank you so much for your kind words. It really means a lot to hear that you felt supported and cared for throughout the process. I'm so glad I was able to help explain each step and provide the guidance and reassurance you needed during such an important time.
Thank you for placing your trust in Aura and for recommending us to others. My thoughts are with you, and I wish you all the very best.
With warmest wishes,
Tracy
Svar från Aura
Hello Jonathan,
Thank you so much for your kind review. I'm delighted to hear that you felt comfortable taking things at your own pace and that I was able to support you in a patient and discreet way throughout the process.
Wishing you all the very best,
Matthew
Helpful without being pushy
Helpful without being pushy, worked with both me and my father in law to set up. offered free will writing service if required. simple and quick to set up. happy to complete on a weekend when I could be with my father in law.
8 juni 2026
Svar från Aura
Hello Joy,
Thank you so much for taking the time to leave this lovely review. I'm so pleased I was able to help both you and your father-in-law find the right plan and make the process simple and straightforward. It was a pleasure to arrange everything at a time that worked for you, and I'm glad the flexibility was helpful.
Wishing you both all the very best,
Zoe
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