Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Se mer
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För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I lost my mum a little sooner than expected, so was suddenly faced with organising her final journey (she’d made it very clear she didn’t want a funeral). I compared prices with the 2 major companie... Se mer
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Made the process of arranging mum's funeral very easy and answered all our questions we had.Very polite, friendly and knowledgeable and the price was much better than some of the more well known compa... Se mer
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Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Se mer
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Företagsinformation
Skrivet av företaget
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Kontaktuppgifter
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Storbritannien
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Aura
Hello Anne,
Thank you so much for your kind review. I’m really glad you felt comfortable and that we could give you the time and patience needed when discussing such a sensitive subject.
Wishing you all the best,
Jimmy
Absolutely put at my ease
Absolutely put at my ease. The price is very good. The man on the telephone explained everything.
26 augusti 2026
Svar från Aura
Hello Janet,
Thank you so much for your kind review. I’m really glad we could put you at ease and explain everything clearly, and that you’re happy with the price of your plan.
Wishing you all the best,
Roddy
Very caring and helpful great service…
Very caring and helpful great service and understanding people, thank you highly recommend.
19 augusti 2026
Svar från Aura
Hello,
Thank you so much for your kind words and recommendation. I’m really glad you felt cared for and supported by our team, and that we could make things a little easier for you.
Wishing you all the best,
Zoe
The signing up procedure was easy and…
The signing up procedure was easy and the staff were friendly and helpful.
I cannot review the final outcome for obvious reasons 😁
18 augusti 2026
Svar från Aura
Hello,
Thank you so much for your kind review. I’m really glad you found the process easy and our team friendly and helpful. And yes, we completely understand about the final outcome!
Wishing you all the best,
Amy
Sympathetic attention to detail
Sympathetic attention to detail, excellent prompt service
14 augusti 2026
Svar från Aura
Hello Elizabeth,
Thank you so much for your kind review. I’m really glad I could support you and make sure everything was taken care of promptly and with care.
With warmest wishes,
Matthew
Very easy to follow guide easy to…
Very easy to follow guide easy to understand paper work and very nice people on the phone very helpful
6 augusti 2026
Svar från Aura
Hello Linda,
Thank you so much for your lovely review. I’m really pleased you found everything easy to follow and understand, and I’m glad I could be there to help along the way.
Wishing you all the best,
Jimmy
Flexibility
Felt comfortable with discussing this matter and was pleased to learn changes could be made at a later date.
6 augusti 2026
Svar från Aura
Hello Lorna,
Thank you so much for your kind review. I’m really glad you felt comfortable discussing your wishes with me and reassured knowing that you can make changes in the future.
Wishing you all the best,
Jimmy
Friendly helpful staff quick easy setup and efficient service
It was quick and easy to setup my funeral plan.The person was friendly and helpful the process was quick and easy.The paperwork arrived within 5 days excellent service.I needed to change bank details and again the person I spoke to was friendly helpful and checked to see if everything had been changed as requested.You will be notified monthly before a payment is taken if you chose this payment option.
3 april 2026
Svar från Aura
Hello Paul,
Thank you so much for your lovely review. I’m really glad I could make setting up your funeral plan simple and straightforward, and that everything was sorted quickly for you. It was a pleasure to help.
Wishing you all the best,
Jimmy
Caring
Easy no pressure company, had a few chats on the phone with Sophie, she was very helpful.
Can ring anytime, if you need advice.
Haven't had to use plan yet (otherwise wouldn't be writing this) but genuinely feel that aura will do the right thing for us.
15 augusti 2026
Svar från Aura
Hello Martin,
Thank you so much for your kind review. I’m really glad our chats have helped you feel comfortable and confident in choosing Aura. Please know I’m always here if you have any questions or need any advice.
Wishing you all the best,
Anne-Sophie
Aura were so kind and professional a…
Aura were so kind and professional a very caring lady called Nadine looked after my arrangements for Tony, and even followed up to see if we were okay after the funeral very pleased with the service we were provided definitely recommend Aura very kind and professional.
5 augusti 2026
Omdöme utan inbjudan
Svar från Aura
Nicky,
We so appreciate this kind review, thank you for trusting us with something so sensitive and important. It was truly our honour to assist you. Wishing you all the very best, Nadine
Aura.life Funeral plans organised with care, compassion, professional with no pressure, hassling with emails/calls etc.
We have researched different funeral plans with other companies as felt it was time to put in place our plan after making our decision on the type of funeral we both wanted. We decided Aura.life came out on top and offered a very competitive price for both of us with everything we require. We liked the fact this company sent us through information, were not pushy, no hassling us with emails/phone calls etc, and left us to decide when we were ready to organise it. Other peoples positive reviews helped us decide this was the right company for us. After speaking to Jimmy who explained everything in detail in a professional, caring, polite manner, we have arranged our funeral plans, paying interest free over a 24 month period. We have every trust in Aura.life that when our time comes they will take care of our cremation in a caring compassionate manner. Thank you to the team at Aura.life.
4 augusti 2026
Svar från Aura
Hi Lesley,
What a lovely and thoughtful review, thank you. I'm so glad to know that you felt everything was explained to you in detail and in a professional, caring manner. We will always be here, should you need any additional support or if any questions come up in the future. Wishing you all the best, Jimmy
Svar från Aura
Hello Jacqueline,
Thank you so much for your kind review. I’m really pleased you found our pricing good and the whole process straightforward and pressure-free.
Wishing you all the best,
Jimmy
The direct cremation funeral plan was…
The direct cremation funeral plan was the most suitable for my wife and I and the conditions and exclusions were clearly set out. The plans arrived promptly by post and were exactly as described with clear instructions on what to do in the event of either of our demise.
The plans were competitively priced and were purchased via 12 monthly interest-free payments
6 augusti 2026
Svar från Aura
Dear Ashley,
Thank you so much for taking the time to leave such a thoughtful review. I’m really pleased that you and your wife found the plans clear and straightforward.
Wishing you both all the best,
Jimmy
I was treated with nothing but kindness…
I was treated with nothing but kindness and sympathy by Aura following the recent death of my husband. They kept me informed as to what was happening when & where and what I could expect next. I have absolutely no hesitation in recommending their service.
16 juli 2026
Omdöme utan inbjudan
Svar från Aura
Hi Lorraine,
What a lovely review, thank you so much for taking the time to share your experience. We are wishing you all the best. Take care, The Aura Team
I highly recommend this company
I highly recommend this company. Everything was explained clearly,and when my sister passed,everything was dealt with quickly, efficiently and with the upmost respect. The staff are just excellent , nothing toomuch trouble and every question answered very sympathetically, as i said i would mosthighly recommend
Aura Direct Cremation
26 juni 2026
Omdöme utan inbjudan
Svar från Aura
Hi Alison,
Thank you so much for the lovely review. It means a lot to us that you felt respected and listened to. We appreciate you trusting us with something so important. Wishing you all the best, The Aura Team
Honest, Caring and Professional Service
My husband had a number of brochures for me to look at and Aura was the 1st one i looked at by chance. I spoke with a very helpful and friendly American guy who gave me all the info i needed. Because of that i didnt bother looking at any others. As my husband was terminal and only had a couple of weeks to live i was recommended to just call when needed rather than get a pre-paid funeral. This was cheaper and made much more sense. The kindness and honesty was much appreciated. The overall service was brilliant as the staff were caring and professional from start to finish. I really cant praise them enough except to say i will be getting my pre-paid funeral with Aura.
14 juli 2026
Omdöme utan inbjudan
Svar från Aura
Hi there,
Thank you so much for these kind and thoughtful words. It truly means the world to us that you trusted Aura with such an important decision. We will always be here, should you need anything, or if you just want a chat. All the best, Matthew
Everything was explained in full with…
Everything was explained in full with all questions answered in detail. There was no pressure from anyone and it made our decision very easy.We are confident our wishes will be carried out with care and respect from this professional family run company.
1 augusti 2025
Omdöme utan inbjudan
Svar från Aura
Hello,
Thank you so much for taking the time to leave such a lovely review. It means a great deal to know that you feel confident in your decision and trust us to carry out your wishes with care and respect. Thank you for choosing Aura.
Wishing you all the best,
The Aura Team
1st Class AURA
Can't praise AURA enough, no pressure selling , very friendly and helpful staff plus £50 discount too..both my wife and I purchased plans and you can't put a price on our peace of mind knowing our family will not have the bother of organising funerals....Very very happy.
27 juni 2026
Svar från Aura
Hello Barry,
Thank you very much for taking the time to leave this kind review.
I'm so glad to know that you feel some peace of mind, now. We will be here, should you have any questions. Wishing you all the best,
Matthew
Simple & straightfirward
My plan was so simple & straightfirward to set up with a lovely friendly member if staff, who was extremely patient with me as I had to take a bit of time before I could call due to unforseen probs but were pushing very gently to try to call before price increase, which I emwas very grateful for. I & my family now have peace of mind knowing everything is in place when the time comes & they can say goodbye in their own way in their own time
30 juni 2026
Omdöme utan inbjudan
Svar från Aura
Hello BM,
Thanks so much for taking the time to leave this thoughtful review. We so appreciate you placing your trust with us. Wishing you all the best,
The Aura Team
Svar från Aura
Hello,
Thank you so much for your kind review. I'm so pleased to hear that you found our service kind and helpful. It was a pleasure to assist you, and your lovely feedback really means a lot.
Wishing you all the best,
Aura Team
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