Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Se mer
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Det här tycker kunderna
I lost my mum a little sooner than expected, so was suddenly faced with organising her final journey (she’d made it very clear she didn’t want a funeral). I compared prices with the 2 major companie... Se mer
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Made the process of arranging mum's funeral very easy and answered all our questions we had.Very polite, friendly and knowledgeable and the price was much better than some of the more well known compa... Se mer
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Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Se mer
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Företagsinformation
Skrivet av företaget
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Kontaktuppgifter
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Storbritannien
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Customer service is good
Customer service is good. Would recommend the company on the basis of their helpfulness but can't comment on the service as it's not been used yet
26 augusti 2026
Svar från Aura
Hello Frances,
Thank you for your kind review and for recommending Aura. I’m so pleased you found our team helpful and that you’ve had a positive experience with us so far.
Wishing you all the best,
Anne-Sophie
Aura treated me with respect.
Aura helped me decide what service I thought was best for me without putting any pressure on me to decide. The people were very polite and respectful and treated me with upmost compassion. I would definitely recommend them with an easy 5 star rating.
5 september 2026
Svar från Aura
Hello Yvonne,
Thank you so much for your lovely review and recommendation. I’m really pleased you felt supported and respected while making the decision that was right for you. It means a lot to know you had such a positive experience with Aura.
Wishing you all the best,
Jimmy
Not as naggy as other companies
Not as naggy as other companies, but still sends out gentle reminders. Process all straightforward.
29 augusti 2026
Svar från Aura
Hello Avis,
Thank you for your kind review. I’m really glad you found the process straightforward and that our reminders felt helpful without putting any pressure on you.
Wishing you all the best,
Roddy
The easy way to go. 😄
Very easy to talk sales representative, very pleasant understanding, and generally helpful with good sensible suggestions. Not felt pressured into buying a plan, even though you realise your being sold a plan. The plan itself is straightforward ,simple and inclusive, and very well explained to you during the sales interview, suited my needs and wishes really well, if you require just a simple, basic known attendance funeral I can highly recommend this company. With regards to sales technique and set up and value for money.
5 september 2026
Svar från Aura
Hello John,
Thank you so much for your thoughtful review and recommendation. I’m really pleased you felt comfortable and never under any pressure, and that I could help you find a plan that suited your needs and wishes.
Wishing you all the best,
Matthew
So simple to set up.
So simple, informative and prompt response to our queries…feeling very content and confident about the future, it’s good to have someone holding your hand through what will be a painful and life-changing experience.
28 augusti 2026
Svar från Aura
Hello Jeanette,
Thank you so much for your kind words. I’m really glad we could make everything feel simple and clear, and that you now feel confident and reassured about the future. It’s been a pleasure to support you through the process.
Wishing you all the best,
Jimmy
The guy I spoke to was friendly and…
The guy I spoke to was friendly and polite and he didn't pressure me, he gave me all the information that I needed to know. I'm so glad I picked Aura, I feel like I've got peace of mind also the price was good. Would recommend.
3 september 2026
Svar från Aura
Josephine,
Thank you for these kind words. I'm so glad to know you're able to feel some peace of mind knowing it's all sorted. Please get in touch if any questions come up, we'll be here. All the best, Roddy
In the event of my death,I know my creation will be handled with dignity.
From the start of my phone call to yourselves,the staff were very polite and explained everything in detail.The price was very competitive.
2 september 2026
Svar från Aura
James,
Thank you for your positive review. It means a lot to us that you're confident you will be handled with dignity. We so appreciate you trusting us with such an important decision. Wishing you all the best, Jimmy
Everything was straight forward and all…
Everything was straight forward and all questions asked where clearly explained.
All timescales promised where achieved.
Staff are knowledgable and understanding.
26 augusti 2026
Svar från Aura
Hello Peter,
I'm so glad to know you felt the process was straight forward and clearly explained. We really appreciate the lovely review. All the best, Rowena
I’m very happy with the whole process…
I’m very happy with the whole process of booking with aura, From start to finish they answered my questions and have always spoken with kindness and compassion at a very difficult time.
I would recommend to anyone.
26 augusti 2026
Svar från Aura
Hello,
Thank you very much for these thoughtful words, and for trusting Aura with something so important. Please take care, Jimmy
No one pushing us to go with them
26 augusti 2026
Svar från Aura
Janet,
We so appreciate your positive review. All the best, Zoe
Had wonderful service from Matt who was…
Had wonderful service from Matt who was polite and respectful throughout x Had enquired with various plan suppliers and was inundated with calls and emails x Aura was respectful and extreemly helpful x best decision i have ever made x thoroughly recommend them xx
2 september 2026
Svar från Aura
Hello Michelle,
Thank you so much for these lovely words. I'm glad to know you were pleased with our service...thank you for placing your trust in us. Wishing you all the best, Matthew
Svar från Aura
Pamela,
Thank you for your lovely review. It was a pleasure to assist you. Please take care, Zoe
Helpful with all that was needed to…
Helpful with all that was needed to make it a painless venture, very pleased 😄
1 september 2026
Svar från Aura
Hello Adrian,
Thank you very much for taking the time to leave this positive review. Wishing you all the best, Matthew
Preferred the fact that aura dont…
Preferred the fact that aura dont advertise so forcefully as other similar companys. Also no great long forms to fill in, easy to talk through the details,
25 augusti 2026
Svar från Aura
Diane,
Thank you for the kind words, and for leaving a review. Please take care, Zoe
All explained very clearly provided…
All explained very clearly provided everything we required
28 augusti 2026
Svar från Aura
Hello Michael,
Thanks very much for taking the time to leave this kind review. Wishing you all the best, Anne-Sophie
The young Lady who delt with me was so…
The young Lady who delt with me was so helpful , not at all pushy, she listened to my concerns and needs, send me details and followed up a few day's later at my request.
So l had plenty of time to read through everything at my own pace, unlike another Company l phonned before you who just wanted to hard sell me.
And your price and what you offer is unbeatable.
28 augusti 2026
Svar från Aura
Hello Keith,
Thank you so much for taking the time to leave this lovely review. We will always be here, should any questions or concerns come up. All the best, Rowena
No Fuss - as wanted.
My husband wanted a “No Fuss” cremation, I chose “Aura” who did exactly that.
He was collected from the Care Home and taken to Aura’s Rest Home where he was looked after.
I was kept informed by an “Angel” every step of the way which was very reassuring.
The “Angels” were very professional as well as being very kind and considerate - something much needed at a time like this.
A little while after the cremation my husbands ashes were returned to me.
The ashes were hand delivered by a very smartly dressed lady who was professional and kind.
I was very happy with the way “Aura” took care of everything after my initial phone call and have registered myself with them knowing myself and my family will be looked after without a fuss but with kindness and consideration.
22 maj 2026
Omdöme utan inbjudan
Svar från Aura
Hello Shirley,
Thanks so much for this lovely review, it really means a lot to know you felt reassured and taken care of. That's exactly our intention. If you need anything, we will be here. Wishing you all the best, the team at Aura
Very helpful and listened to our needs
21 augusti 2026
Svar från Aura
Hello Dennis,
Thank you for your kind review. I’m so glad we could listen to what was important to you and help you find the right plan for your needs.
Wishing you all the best,
Jimmy
Arranging Funeral Plans
It was very easy to arrange and the lady who helped me was excellent very informative and very caring and friendly and made the whole experience of arranging our funeral plans to save our family to have to do them. If you are thinking of arranging a funeral plans they are excellent and couldn’t be more helpful.
28 augusti 2026
Svar från Aura
Hello Linda,
Thank you so much for your lovely review and recommendation. I’m really glad I could make arranging your funeral plans feel easy and comfortable, and help you get everything sorted for your family.
Wishing you all the best,
Anne-Sophie
The man i spoke to went
The man i spoke to went. Through the brochure with me and explained every step
27 augusti 2026
Svar från Aura
Hello,
Thank you for your kind review. I’m so glad we could take the time to go through everything with you and make sure each step was clearly explained.
Wishing you all the best,
Roddy
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