Spoke to Rowena who was friendly and helpful. When I emailed questions Matthew kindly responded. I felt reassured that I was in capable hands. Obviously, I can't say what the process is like once t... Se mer
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Det här tycker kunderna
I lost my mum a little sooner than expected, so was suddenly faced with organising her final journey (she’d made it very clear she didn’t want a funeral). I compared prices with the 2 major companie... Se mer
Made the process of arranging mum's funeral very easy and answered all our questions we had.Very polite, friendly and knowledgeable and the price was much better than some of the more well known compa... Se mer
Easy, straight forward,no pressure engagement with Matt. I read their booklet on their services in advance, which I got from a friend who had also used the service. We are both apparently going to get... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
Aura is a family-run, five-star-rated provider of direct cremation plans, helping families across mainland Britain secure peace of mind for their future. We offer affordable, prepaid funeral plans with no hidden fees, ensuring everything is taken care of when the time comes. Our mission is to make end-of-life planning simple, clear, and approachable. With a focus on trust, transparency, and compassion, we guide our customers through the process, providing all the details they need to make an informed decision that they're comfortable with. At Aura, we believe that planning ahead shouldn’t be overwhelming or expensive. That’s why we include all essential services in one low price, offering financial security and reassurance for you and your loved ones. We also provide time-of-need services for families who require immediate assistance, offering dignified and affordable direct cremations without compromise. Our caring team is here to guide you every step of the way, ensuring everything is handled with care and sensitivity during a difficult time. Rated highly for our caring approach and exceptional service, we are proud to be trusted by thousands of families to deliver affordable, dignified, and stress-free funeral arrangements.
Kontaktuppgifter
Studio One, Bunkers Hill Farm, GU7 1UP, Surrey, Storbritannien
- 0800 808 5723
- hello@aura.life
- aura.life
4,9
Utmärkt
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Comprehensive plan
Comprehensive plan. I like that my ashes will be hand-delivered. Less expensive than some other providers. Feels more personal.
22 september 2026
Svar från Aura
Hi Philip,
Thank you for the kind words, and for trusting Aura. We will be here, should you have any questions. All the best, Zoe
Svar från Aura
Hello Robert,
We so appreciate these kind words. Wishing you all the best, Roddy
Took great care of our dear Edward...
I found AURA for the family of Edward, as they are in Ireland.
We wanted a direct Cremation, & all was handled efficiently & with great care.
Finally ashes delivered to me in UK, with great sensitivity.
A very good company to deal with from start to finish x
19 september 2026
Omdöme utan inbjudan
Svar från Aura
Eve,
Thanks so much for this kind review, and for trusting Aura with something so important. Please take care. The team at Aura
Professional Company with excellent reviews
I read all the details on their website are and compare what they offer to other companies and they proved to be far better. I phoned up the company just to have a quick chat and clarify a few points and was reassured about what they could provide.
11 september 2026
Svar från Aura
Hello Karen,
Thank you for the lovely review. We will be here if you ever need to chat further. Wishing you all the best, Zoe
Felt so relaxed and comfortable…
Felt so relaxed and comfortable discussing a very sensitive purchase. Absolutely lovely people to deal with and I couldn't thank them more!
11 september 2026
Svar från Aura
Hello Margaret,
Thank you so much for your lovely review. I’m really glad we could help you feel relaxed and comfortable. It was a pleasure helping you through the process.
Best wishes,
Anne-Sophie
it was a pleasure dealing with you
it was a pleasure dealing with you
The process was very easy
thank you
10 september 2026
Svar från Aura
Hello Christine,
Thank you for your kind review. It was a pleasure speaking with you too, and I’m really glad you found the process easy. If there’s anything we could have done to make your experience even better, we’d really appreciate your feedback.
Wishing you all the best,
Jimmy
A very helpful member of Aura
A very helpful member of Aura. Matt explained everything in full detail to me. Was also very interested in why I chose to use this company. Didn't rush me as I said I was trying to get my adult kids to agree to my choice and I managed to persuade them
16 september 2026
Svar från Aura
Hello Lindsay,
Thank you so much for your kind review. I’m really glad I could give you all the information you needed and that you never felt rushed while talking things through with your family.
Wishing you and your family all the best,
Matt
Jimmy was very happy to answer my…
Jimmy was very happy to answer my question and was very polite
5 september 2026
Svar från Aura
Hello Suzanne,
Thank you so much for your kind review. I’m really glad I could answer your questions and help you with everything you needed. It was a pleasure speaking with you.
Wishing you all the best,
Jimmy
No pushy phone calls every 5 minutes
No pushy phone calls every 5 minutes , like other companies, everything sorted smoothly by matt over the phone . Many thanks
12 september 2026
Svar från Aura
Hello Alwyn,
Thank you so much for your kind review. I’m really glad I could make the process smooth and straightforward for you. It was a pleasure helping you get everything sorted.
Wishing you all the best,
Matt
Easy,comfortable conversations on…
Easy,comfortable conversations on phone,lovely young lady,no pressure,straightforward information,within 2 weeks everything in place,I’m one happy bunny..
1 september 2026
Svar från Aura
Dear Patricia,
Thank you so much for your lovely review. I’m really glad I could make everything feel comfortable and straightforward, and that you now have everything in place. It was a pleasure speaking with you.
Wishing you all the best,
Anne-Sophie
Matt was so understanding and polite
Matt was so understanding and polite, never rushed , credit to the company.
10 september 2026
Svar från Aura
Hello Terence,
Thank you so much for your kind words. I’m really glad I was able to make you feel comfortable and give you all the time you needed. It was a pleasure to help.
Wishing you all the best,
Matt
Jimmy was very kind explaining …
Jimmy was very kind explaining everything to me about what my family can expect when the time comes .
10 september 2026
Svar från Aura
Hello Lesley,
Thank you so much for your kind review. I’m really glad I could explain everything clearly and help you feel reassured about what your family can expect when the time comes.
Wishing you all the best,
Jimmy
Good experience with friendly company.…
Everything carefully and sympathetically explained and never rushed.
2 september 2026
Svar från Aura
Hello Peter,
Thank you so much for your kind review. I’m really glad you felt everything was explained clearly and sensitively, and that you never felt rushed.
Wishing you all the best,
Roddy
Just asked for information
Just asked for information, brochure was sent to me given time to read it and then make arrangement for a convenient time to take a phone call. Matthew called me at the arranged time had a pleasant talk through the plan no pressure or time limit and I decided to go ahead with the plan. All the information etc was delivered within 48hours. All done over the phone with no pushyness or pressure at all
9 september 2026
Svar från Aura
Hello Robert,
Thank you so much for taking the time to leave this lovely review. I’m really pleased you felt able to take everything at your own pace, without any pressure. It was a pleasure talking you through the plan and helping you get everything arranged.
Wishing you all the best,
Matthew
A compassionate and professional…
A compassionate and professional Service ..
I spoke to Jimmy from Aura last week on the telephone .
He was so kind gentle and knowledgeable .. funerals are not easy to talk about and i was nervous about trying to arrange my own funeral … jimmy gave me clear options which I was easily able to follow and he immediately followed up with a comprehensible e mail detailing all we had talked about.
I cannot thank him enough . The Aura brochure was also clear and precise and gave the facts and figures totally transparently .
I am so impressed with this company Thank you Jimmy for your attention and it was a joy chatting to you ..
Well done Aura and well done Jimmy
9 september 2026
Omdöme utan inbjudan
Svar från Aura
Hello,
Thank you so much for such a lovely review, it really means a lot to me. I’m so glad I could help put you at ease and make talking through your funeral wishes feel clear and comfortable. It was a real pleasure chatting with you too, and I’m pleased you found everything from Aura clear and transparent.
Wishing you all the very best,
Jimmy
The process was simple and calm and I…
The process was simple and calm and I spoke with Jimmy who helped explain the options.
9 september 2026
Svar från Aura
Hello,
Thank you so much for your kind review. I’m really glad I could make the process feel simple and calm, and help you understand the options available.
Wishing you all the best,
Jimmy
The service that we received was…
The service that we received was exceptional. The aurora angels showed compassion, care and dignity throughout. We were kept informed throughout the whole process and when my dad’s ashes were returned home the gentleman was very smart and professional.
I cannot fault this company and would recommend them to anyone.
27 augusti 2026
Omdöme utan inbjudan
Svar från Aura
Dear Sandra,
Thank you so much for your kind words and recommendation. It was a privilege to support you and your family and to look after your dad with the care and dignity he deserved. I’m so pleased you felt supported and kept informed throughout.
My thoughts are with you and your family.
With warmest wishes,
Rowena
My enquiry was dealt with efficiently…
My enquiry was dealt with efficiently and with dignity. The application was easy and equally efficiently. Confirmation was prompt and comprehensive. I am extremely pleased with my dealings with Aura and am pleased to give a recommendation
25 augusti 2026
Svar från Aura
Hello Bernard,
Thank you so much for your kind review and recommendation. I’m really pleased to hear that you found the whole process straightforward and efficient, and that you felt well looked after throughout.
Wishing you all the best,
Matthew
Purchased 2 Funeral Plans
Prior to choosing Aura we read their reviews, all positive. So we sent an email to obtain a quote. We were contacted by a representative of Aura who went through all our requirements and needs. She was extremely thorough and no hard sell, which we liked. So we made our choice and purchased 2 plans. Can highly recommend this family firm and award them 10 out of 10.
3 september 2026
Svar från Aura
Hello Diane,
Thank you so much for your lovely review and recommendation. I’m really pleased you felt comfortable and under no pressure while we talked through your options, and that we could help you find the right plans for you both. Your 10 out of 10 means a lot to us!
Wishing you both all the best,
Rowena
Very helpful and the process was…
Very helpful and the process was without complication
6 september 2026
Svar från Aura
Hello John,
Thank you so much for your kind review. I’m really glad I could help and that you found the whole process straightforward and uncomplicated.
Wishing you all the best,
Rowena
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