ho ordinato un articolo molto importante da amazon, conoscendo ormai la sua affidabilità credevo di andare sul sicuro. invece non è stato così poichè l'ordine è partito e dopo 2/3 giorni lavorativi il... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Minus -10 Sterne wären gerechtfertigt. Pakete werden nicht bearbeitet und es passiert wochenlang nichts. Sendungsverlauf ist ein Witz und auf Nachfrage gibt es keine Antwort. Diese Firma ist ein... Se mer
Företaget har svarat
impossible contactar con ellos, tengo 2 paquetes con numero de seguimiento AW039467185 AW03945990, dicen que la ubicacion es equivocada pero nunca vinieron y la ubi es correcta que es la que uso en Am... Se mer
Le colis traverse le monde en 3 jours reste bloqué plus de 7 jours chez asendia et le livreur indique que je suis absent lors de la livraison alors que nous étions 4 dans le domicile. J'ai l'habitude... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
NEED HELP WITH YOUR PARCEL? In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel. Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused. WHO ARE ASENDIA? Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores. WHAT DO WE DO? You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country. WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT? It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point. For more details please visit: https://www.asendia.com/shopper-support
Kontaktuppgifter
Storbritannien
- 08458738155
- customerservice.uk@asendia.com
- asendia.com
1,4
Mycket dålig
3 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Thank you for deleting my tracking number
So I ordered the product in August and was picked up by Asendia in August, since then there have been no updates. I have contacted the company many times and they never bother to respond. Now I enter the tracking number and it does not exist!!! So there is no way to contact the company about my delivery because as far as they are concerned, it does not exist. A bunch of thieves, how can they be in business and why would anyone want to deal with them?
lol I cannot use Asendias customer support since the tracking number has been deleted and no longer exists.
7 augusti 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
I apologise for any delays in response to your query. On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
Garbage service
Garbage service. I got a phone call from a delivery driver who claimed to be at my house trying to drop my parcel off…I turn on my doorbell camera and there’s no one there at my door. I asked him if he is standing in front of my door and he said ‘yes’ and he confirmed my address but was not there. He hung up and when I tried calling him back he wouldn’t answer his phone. Next day it states on the website from where I ordered the item that they tried to deliver and there was no response so they sent the item back to the store. Waste of time and not a reliable company.
15 februari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have yet to receive a parcel from the end courier and are concerned this is lost, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. Alternatively you can contact the carrier who will be delivering this for you as this has left out service as we only ship parcels to country for the retailer. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
No tracking updates after 3x changing delivery dates.
Cannot get ahold of anyone at this company. My package has delayed arrival time 3x. Last tracking was feb 10th. Only certain places can find my tracking number. It landed in Mississauga and then says transporting to Toronto. Mississauga is in toronto… i just want my package delivered or a status on it.
17 februari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Update
I changed review, because i have recently received ordered item from Canada, through ebay to Europe using Canada Post and Asendia.
Shiping time was delayed for some reason.
Asendia should use more frequent tracking updates ...
After 24.1.2026, dispatched by Asendia till 18.2.2026 there were not any tracking info updates, so i thought the shipment was lost ...
After all, i received the item, box was undamaged, generaly in good condition.
But Asendia MUST update their tracking system.
So 3 stars, despite delay ...
16 februari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated. If the retailer needs to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. Alternatively you can contact the carrier who will be delivering this for you as this has left out service as we only ship parcels to country for the retailer. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Unterschlagung
Habe am 04.01.2026 einen Kauf auf ebay getätigt, der Verkäufer sitzt in Kanada. Der hat das Paket erstmal zu ebay geschickt. Ebay hat das Paket laut der Asendia-Sendungsverfolgung dann am 15.01.2026 an Asendia übergeben bzw. das Paket wurde von Asendia in Vaughan Ontario übernommen (e-PAQ Select Canada Origin Row). Seither, also über 1 Monat später, ist der Status des Pakets unverändert. Der Absender hat einen Nachforschungsauftrag gestellt. Asendia behauptet, das Paket nie erhalten zu haben. An den Absender ist es allerdings auch nie zurückgegangen. Offenbar ist das Paket "verloren gegangen". Tatsächlich gehen Pakete aber ja nicht einfach verloren, sondern werden von irgendjemanden unterschlagen. Da das Paket laut der Asendia-Sendungsverfolgung an Asendia übergeben wurde, kann die dortige Behauptung, das Paket nie erhalten zu haben, nur gelogen bzw. die Unterschlagung innerhalb von Asendia erfolgt sein. Ich werde daher künftig keine Käufe oder Verkäufe mehr tätigen, von denen ich weiß, dass Asendia mit dem Transport beauftragt wird.
16 februari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Ascendia must be the worse
Ascendia must be the worse, shoddiest and most unreliable delivery company in the universe. If you tied a parcel to a three legged, blind tortoise it would reach its intended destination faster.
13 februari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Service inexistant
Est il possible de ne pas mettre d'étoile??? Suivi inexistant, assistance inexistant, numéro de suivi erroné...voilà une bien belle filiale de la Poste qui elle, est pourtant globalement fiable. J'allais marquer à éviter, mais on ne choisit pas, on subit ce fournisseur.....
9 februari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are sorry to hear you are frustrated and would like to try to help. If your retailer purchased a trackable solution, they can help you find the correct tracking number directly so please contact them or visit this page https://www.asendia.co.uk/shopper-support for more information. It may be that they are using an untracked solution, in which case, you must contact them directly for the most accurate information.
Thank you for contacting Asendia and have a pleasant day.
Vol d'un colis par Asensia et La Poste
J'ai commandé un article sur Ali express. En verifiant le suivi je vois que celui-ci est bloqué avant livraison au total pendant 20 jours sous pretexte qu'un code est nécessaire pour rentré dans mon logement alors que c'est une maison sue rue. J'ai contacté Asendia qui est représenté en france par "LA POSTE". Ils ont ouvert un dossier puis 2 jours après je recois un mail disant que comme je suis le destinataire ils se refusent à me communiquer quelconque éléments et qu'ils ne communiqueront qu'avec l'expéditeur. Je contacte ali express qui refuse de rembourser ou de rentrer en contact avec eux. Près d'un mois après je continue à scruter le suivi du colis pour voir s'il a été mis en retour et je m'apercois qu'il est affiché en cours de livraison puis le lendemain apparait la mention a été remis a une personne de confiance (sans précision). J'ai sondé mes voisins er mes voisines, rien. Je recontacte de nouveau la poste et, on refuse de m'expliquer mais la personne verifie le suivi et m'annonce qu'elle constate ce qui est noté et qu'effectivement cette mention "remise a une personne de confiance" est inhabituelle. Puis pendant notre appel cette personne m'annonce que le suivi est passé de cette mention "remise a une personne de confiance" à colis livré. De cette manière je n'ai plus aucune preuve sauf que je n'ai jamais reçu mon colis. Fuyez Asensia et La Poste, ils l'ont volé et cela en toute connaissance de cause.
18 december 2025
Omdöme utan inbjudan
Svar från Asendia
Hi Jerome,
We are very sorry to hear you are frustrated and would like to try to help. If you have yet to receive a parcel from the end courier and are concerned this is lost, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
0/5 !!!
The worst shipping company ever.
I've never experienced something like that before. The parcel status hasn't been updated in a while and it shows that the package is being held for a week now without any progress.
Could you please take necessary actions to ensure the delivery proceeds as soon as possible?
How come you guys have such poor opinions and nothing changes.
6 februari 2026
Omdöme utan inbjudan
Svar från Asendia
Hi Hanna,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Colis jamais reçu
Colis jamais reçu, aucune preuve qu’il est bien arrivé chez moi même s’il est indiqué bien arrivé sur le site, aucun moyen de les contacter pour contester, c’est une arnaque total, je suis passé par le site « Joymania » qui est aussi une arnaque, attention à vous.
28 januari 2026
Omdöme utan inbjudan
Svar från Asendia
Hi Kevin,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused. If your order has received a Delivered scan I would advise contacting the final mile courier as they will provide the most recent information in regards to the location of Delivery.
Thank you for contacting Asendia and have a pleasant day.
Item never arrived
Recently ordered an item on eBay and the item is stuck in Chicago for 3 weeks. Emailed their contact form but received no reply. Their website advised to contact the seller, but the seller doesn’t have any information either. I don’t think Asendia cares if the parcels are delivered. I’m still hoping I will receive my parcel and eBay should definitely replace Asendia in the near future!
4 februari 2026
Omdöme utan inbjudan
Svar från Asendia
Hi Bisky,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Kaizi is a very dedicated employee
Kaizi is a very dedicated employee. He goes above and beyond to be a team player.
3 februari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thanks for your review, it is much appreciated. We work very hard to offer a quality service. All feedback will be greatly taken into consideration and put forward to improve our customer experience at Asendia.
Thank you for contacting Asendia and have a pleasant day.
Terrible customer support, updates and speed
I which I knew my package was being ship thru Asendia. I was trying to track my package, so I reached out to their customer service and open several tickets requesting information for the local company that will handle the package once it hits country. The website supposed to provide that information when you input your tracking number. Several weeks have pass and not a single word. I agree with some of the other comments posted, don't do business with anyone who uses Asendia.
23 december 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
I apologise for any delays in response to your query. On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
Do not order from a company that uses…
Do not order from a company that uses Asendia for shipping. I ordered from ASOS (UK to Canada) and I fully understand that duties may apply — that’s not the issue. Asendia emailed me a PayPal link requesting payment for VAT duties for Malta, which makes no sense and felt extremely scam-like. I contacted ASOS directly and they advised me not to pay it. To make matters worse, the “duties” were $40 on a $100 order. When you try to contact Asendia, they redirect you to their sister company, Broadreach , and then Broadreach redirects you back to Asendia. Overall, a very confusing and untrustworthy shipping experience.
20 januari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Please be advised items shipped to certain countries will require a duty payment before being shipped. Emails providing payment options are forwarded to the recipient email linked to that consignment and may appear in Junk/Spam folders. We are sorry for when this is the case and for any inconvenience caused.
Thank you for contacting Asendia and have a pleasant day.
otra empresa de porqueria que no sirve…
otra empresa de porqueria que no sirve para nada. Su paquete se quedará en transito toda la eternidad
29 januari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Katastrophaler Service
Zum reintreten, Paket seit 5 Tagen am Flughafen und keine Abholung durch Absendia, keine Information nichts, mein Sohn hat in 3 Tagen Geburtstag und nichts angekommen.. No go Firma..
28 januari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
If you don’t like someone
If you don’t like someone, send them a package via Ascendia. Incredibly long delivery times and an all-around disaster. Absolute rubbish from start to finish. Nothing more, nothing less. Goodbye Blizzard.
26 januari 2026
Omdöme utan inbjudan
Brug Ikke dette firma
Brug Ikke dette firma -
Varen kommer ikke - men bliver returneret til afsenderen.
Jeg havde glædet mig meget til min pakke - men blev bare SNYDT,
26 januari 2026
Omdöme utan inbjudan
Flawless Service
I ordered a rare coin/medal from the USA on eBay and it started its postal journey with the USPS, followed by Asendia and then finally the Royal Mail in the UK. I was slightly worried when reading the many negative reviews about Asendia on Trustpilot but I personally found the whole process flawless. The best tracking updates were with Asendia so I highly recommend them and would be more than happy for them to handle any parcels of mine again in the future. Thanks Asendia!!!
24 januari 2026
Omdöme utan inbjudan
La société Asendia de la Poste (service…
La société Asendia de la Poste (service de livraison) sont de gros arnaqueurs sans fois n'y loi. Je crois n'avoir jamais rencontré de gens aussi malhonnête, qui prétende que ce sont les autres les responsables de ce colis alors que se sont eux qui n'ont pas livré le colis dans la bonne boite aux lettres ou alors qu'il est perdu le colis. Dans tous les cas, c'est une société qui n'est pas à la hauteur de ces promesses et qui de surcroit font passer leurs clients pour des menteurs.
12 december 2025
Omdöme utan inbjudan
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.