ho ordinato un articolo molto importante da amazon, conoscendo ormai la sua affidabilità credevo di andare sul sicuro. invece non è stato così poichè l'ordine è partito e dopo 2/3 giorni lavorativi il... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Minus -10 Sterne wären gerechtfertigt. Pakete werden nicht bearbeitet und es passiert wochenlang nichts. Sendungsverlauf ist ein Witz und auf Nachfrage gibt es keine Antwort. Diese Firma ist ein... Se mer
Företaget har svarat
impossible contactar con ellos, tengo 2 paquetes con numero de seguimiento AW039467185 AW03945990, dicen que la ubicacion es equivocada pero nunca vinieron y la ubi es correcta que es la que uso en Am... Se mer
Le colis traverse le monde en 3 jours reste bloqué plus de 7 jours chez asendia et le livreur indique que je suis absent lors de la livraison alors que nous étions 4 dans le domicile. J'ai l'habitude... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
NEED HELP WITH YOUR PARCEL? In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel. Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused. WHO ARE ASENDIA? Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores. WHAT DO WE DO? You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country. WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT? It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point. For more details please visit: https://www.asendia.com/shopper-support
Kontaktuppgifter
Storbritannien
- 08458738155
- customerservice.uk@asendia.com
- asendia.com
1,4
Mycket dålig
3 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Se potete statene alla larga
Ho effettuato una dozzina di spedizioni verso USA dopo che il loro servizio era stato consigliato da Etsy. Il vantaggio era che dazi e spese doganali le avrei sostenute io senza farle gravare ai miei clienti. Purtroppo il loro servizio è PESSIMO. Tracking che non si aggiorna, spedizioni che dopo 24 giorni ancora non si sa dove si trovino.
Oggi due clienti si sono lamentati del ritardo e ho dovuto rimborsarli totalemente.
Purtroppo Asendia, nonostante il disservizio e i danni che mi sta procurando, si rifiuta di rimborsarmi le spese sostenendo che la consegna NON È GARANTITA!!!
Sono truffaldini, se potete statene alla larga
AGGIORNAMENTO DOPO LA LORO RISPOSTA: scrivono di contattare l'assistenza, ma io sono in contatto con una certa Josephine e poi un certo John che continuano a scrivere che tutto si risolverà a breve. Peccato che ho alcune spedizioni di cui si è persa traccia da più di un mese e che neanche loro sanno dirmi dove si trovano. E NON VOGLIONO RIMBORSARE.
21 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Il est lent ce lait
Il est lent ce lait
Ca fait +1 semaine mon colis est en attente de livraison.
19 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello Jason,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Kind Regards,
Sean
Schlecht
Ein Paket aus Finnland ist nun seit über 1,5 Monat noch nicht angekommen. Updates über Lieferung gibt es keine weder von dem Absender Steelfest noch von Asendia
18 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Pour le moment je n’ai eu aucun gros problème
Pour le moment je n’ai eu aucun problème sur la perte de colis, mais j’ai remarqué qu’il y a du retard (1 semaine). Mais c’est compréhensible, on ne peut pas toujours être à l’heure. Mais j’espère éviter qu’on me perd le colis d’après ce que je viens de voir des avis.
11 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thanks for your review, it is much appreciated. We work very hard to offer a quality service. All feedback will be greatly taken into consideration and put forward to improve our customer experience at Asendia.
Thank you for contacting Asendia and have a pleasant day.
Absolutely useless company.
Absolutely useless company.
emailed them 3 times already asking where my package is, but no response. I assume I got scammed base on all the negative reviews here.
16 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
I apologise for any delays in response to your query. On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
Konrad
The package is already delayed — after 10 days it still hasn’t left the USA. The shipping cost was $35, and there is no information on when it will be delivered. For comparison, AliExpress offers free shipping and the parcel arrives in 6 days. I do not recommend this service.
15 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
De la daube en barre
Avec eux c'est toujours la même chose il faut courir à travers toute la ville pour récupérer son colis ils ont le numéro de téléphone ils sont même pas capable de vous appeler après quand vous appelez service client c'est pareil c'est la même chose c'est néon vous tombez sur des robots ou des personnes qui sont genre dans un centre d'appel qui en ont rien à cirer mon colis par exemple mes colis ça a toujours été la galère je comprends même pas qu'on travaille encore avec un tel moyen un tel service de livraison
15 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Please be assured we are a highly reputable business. Unfortunately, although our reliability is extremely high, things won’t go perfectly 100% of the time. On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. I hope this can resolve your issue.
Thank you for contacting Asendia and have a pleasant day.
Abysmal reply rate / No updates for Months!
So yeah. Same as everybody else here. I have a SINGLE package with ONE little Vintage pony toy STUCK somewhere in an Asendia facility for nearly HALF a YEAR now.
My order was made in OCTOBER 2025. Got my last official update/contact from the courier in November. Then all subsequent tickets I have tried to open have been ignored.
Quite upset with Asendia's lack of customer service and that horrible use of AI chat bot in order to log any issues.
I live in South Africa. One package from the American east coast apparently can't reach me.
Done with eBay forever at this point thanks to Asendia.
So much for their "international shipping"
Update: No Asendia, the seller can't just *send* me another of the same product. They have a list of SINGLE VINTAGE toys in their catalogue. The one I wanted is now Out of stock thanks to YOUR staff loosing the parcel.
Said parcel NEVER even REACHED the courier it was supposed to here in South Africa.
The parcel disappeared in AMERICA, in transit between facilities.
13 november 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
J’ai commandé sur aliexpress et cette…
J’ai commandé sur aliexpress et cette société devait me livrer le colis mais ne l’a pas fait de plus ils se permettent de me le déclarer livrer dans ma boîte aux lettres
13 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused. If your order has received a Delivered scan I would advise contacting the final mile courier as they will provide the most recent information in regards to the location of Delivery.
Thank you for contacting Asendia and have a pleasant day.
Pack Never Delivered & No Refund on Duties
I ordered a package in January 2026, it said it was being held at duties although I paid the 40$ in duties. My package never arrived. I have been in contact with Asendia for a refund, however they have made no progress. My last contact with them they said I would hear shortly regarding a refund, it has been a month & I have not heard anything back. It has been an awful overall experience.
27 januari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for reaching out to us, and we sincerely apologize for any delay in responding to your inquiry. While rare, there are occasions when parcels may experience delays or be misrouted. We truly regret any inconvenience this may have caused.
Please be assured that our customer service team will address your query as soon as possible. You can track the progress of your request via the following link: https://www.asendia.co.uk/contact/customer-support.
We appreciate your patience and understanding. Thank you again for contacting Asendia, and we hope you have a wonderful day.
commande marquée "livrée" mais je n'ai rien recu
commande aliexpress (c'était ma derniere commande sur ce site, trop de raisons de ne pas commander dessus , on se rend compte déjà que si c'est pas cher à ce point c'est surement qu'on cautionne des pratiques dont on ne veut pas pour nous) , suivi asendia qui indique le colis livré , mais il n'est pas dans ma boite... apparement asendia fait livrer par le facteur de laposte et quand on demande à laposte pourquoi c'est marqué livré , mais que c'est pas le cas , toujours la même réponse : "on a demandé au facteur , et lui dit que c'est livré" .. bref ils ne sont pas capables de fournir de preuves comme d'autres services de livraison (certains font des photos du colis dans la boite)... et si eux font une erreur , ne livrent pas , ou peut etre livrent ailleurs, ..c'est notre faute
ca va pas du tout .. je passe désormais uniquement par des relais colis ou des lockers .. et j'évite les sites qui ne proposent pas ce choix , j'ai déjà perdu trop d'argent dans des colis jamais livrés à cause de laposte/asendia (et si le vendeur effectue une "livraison sans signature", c'est ma faute aussi d'apres le mail de laposte quand je leur signale le probleme)
10 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Garbage
Garbage - 5 months no sign of package. No accountability no way to claim
17 december 2025
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Fast, reliable shipping. No problems at all.
Fast, reliable shipping. I was worried because of the past reviews, but no need. This parcel delivery from ebay has been one of the most positive I have ever had. Tracking updates given daily. Delivery driver very prompt and courteous. Thank you very much!
6 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thanks for your review, it is much appreciated. We work very hard to offer a quality service. All feedback will be greatly taken into consideration and put forward to improve our customer experience at Asendia.
Thank you for contacting Asendia and have a pleasant day.
Le colis n' a jamais été livré dans ma…
Le colis n' a jamais été livré dans ma boîte au lettres , il est pourtant notifié sur le suivi "livré". Le numéro de suivi ne fonctionne même pas sur leur plateforme.
Un conseil: ne commandez pas si la livraison est effectuée par ce transporteur
30 mars 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused. If your order has received a Delivered scan I would advise contacting the final mile courier as we do not deliver parcels and they will provide the most recent information in regards to the location of Delivery.
Thank you for contacting Asendia and have a pleasant day.
Versagen auf breiter Front
Versagen auf breiter Front! Meine erste Erfahrung mit Asendia wird hoffentlich auch meine letzte bleiben. Folgendes hat sich zugetragen: Ein Kauf meinerseits bei eBay in den USA. Der Verkäufer, verschickt die Ware mit USPS innerhalb der Staaten an ein Asendia-Verteilzentrum, die wiederum das Packstück entgegennehmen und an mich versenden sollen; soweit klar. Im Verteilzentrum muss das Packstück verlorengegangen sein. Stand: Tag #30. Der Verkäufer stellt einen Nachforschungsantrag; weitere 7 Tage vergehen, ohne dass der Sendungsstatus sich verändert. Tag 38: Das Paket ist wieder aufgetaucht und ist an Bord eines Fliegers Richtung Schweiz in ein Swiss Post-Verteilzentrum. Tag 43: Das Paket ist zum zweiten Mal verschwunden. Tag 50: Das Paket wurde zurück in die USA geschickt. Tag 53: eBay erstattet mir den Kaufpreis. Tag 58: Das Paket soll plötzlich doch geliefert werden. IPZ Frankfurt erledigt und weiter an DHL. Die Zustellung steht kurz bevor. Tag 60: Das Paket ist zum dritten Mal verschwunden, heute bei DHL.
30 januari 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have yet to receive a parcel from the end courier and are concerned this is lost, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Größter Müll aller Zeiten
Seit Mehr als 2 Wochen nachdem mein Paket anscheinend von USPS an asendia übergeben wurde, hat sich rein Garnichts getan. Keine Sendungsverfolgung, bei Anrufen geht keiner ran, keine Updates, kein nichts. Es ist ein sehr wichtiges Paket was ich eigentlich schon längst hätte erhalten sollen. Aber anscheinend ist es noch nicht mal in meinem Land angekommen. Ich finde dieses Verhalten einfach nur Niederträchtig und hinterhältig. Das sich dieses Unternehmen überhaupt Unternehmen nennen darf sollte illegal sein. Kein Support oder überhaupt jemand der sich kümmert.
12 mars 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for reaching out to us, and we sincerely apologize for any delay in responding to your inquiry. While rare, there are occasions when parcels may experience delays or be misrouted. We truly regret any inconvenience this may have caused.
Please be assured that our customer service team will address your query as soon as possible. You can track the progress of your request via the following link: https://www.asendia.co.uk/contact/customer-support.
We appreciate your patience and understanding. Thank you again for contacting Asendia, and we hope you have a wonderful day.
In Canada
In Canada, Asendia works with contractors to execute deliveries. Broad Read manages the delivery and in Toronto, Metro Supply chain is tasked with last mile local delivery. The experience is HORRIBLE. If there are any delivery issues, both Asendia and Broad Reach pass the buck and there is NO customer service available from Metro Supply Chain.
Update after Andrea reply: to reiterate, Ascentia passes the delivery to broad reach. Broad reach, then passes the delivery to the local courier, Metro supply chain. Metro supply chain provides absolutely no customer service. Online forms, go unanswered, the chat bot is disabled, and there is no phone number. When a customer tries to contact broad reach for help, they say they cannot assist and redirect you to the retailer. In my case, the retailers only solution was to refund me or resend an order (which was out of stock). this is not acceptable. The issue is particularly with the last mile delivery courier that has provides no way for a receiver to reach them unlike other local carriers.
24 mars 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for reaching out to us, and we sincerely apologize for any delay in responding to your inquiry. While rare, there are occasions when parcels may experience delays or be misrouted. We truly regret any inconvenience this may have caused.
Please be assured that our customer service team will address your query as soon as possible. You can track the progress of your request via the following link: https://www.asendia.co.uk/contact/customer-support.
We appreciate your patience and understanding. Thank you again for contacting Asendia, and we hope you have a wonderful day.
Deutlich langsam
Deutlich langsam, tracking gibt keine Infos, immer wieder so mit Asendia. Ich kann nicht verstehen warum die gute schweizer Post eine soche Firma mitbesitzt.
24 mars 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for your feedback and we assure you that we take all delivery queries seriously.
We deliver millions of pieces of mail and parcels worldwide per year and over 99% of deliveries go smoothly. We strive to continuously improve, so even fewer people have an adverse experience.
We understand that if your delivery is delayed it can be very frustrating, so we apologise for any inconvenience caused and we ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
It's been almost a month
24 mars 2026
Omdöme utan inbjudan
Svar från Asendia
Hi Axel,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Un colis qui a fait le tour de France…
Un colis qui a fait le tour de France des plateformes logistiques. Un suivi pas à jour. J'attends ses cartes postales en mode Amelie Poulain. Bref nul.
19 mars 2026
Omdöme utan inbjudan
Svar från Asendia
Hi Isa,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.