ho ordinato un articolo molto importante da amazon, conoscendo ormai la sua affidabilità credevo di andare sul sicuro. invece non è stato così poichè l'ordine è partito e dopo 2/3 giorni lavorativi il... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Minus -10 Sterne wären gerechtfertigt. Pakete werden nicht bearbeitet und es passiert wochenlang nichts. Sendungsverlauf ist ein Witz und auf Nachfrage gibt es keine Antwort. Diese Firma ist ein... Se mer
Företaget har svarat
impossible contactar con ellos, tengo 2 paquetes con numero de seguimiento AW039467185 AW03945990, dicen que la ubicacion es equivocada pero nunca vinieron y la ubi es correcta que es la que uso en Am... Se mer
Le colis traverse le monde en 3 jours reste bloqué plus de 7 jours chez asendia et le livreur indique que je suis absent lors de la livraison alors que nous étions 4 dans le domicile. J'ai l'habitude... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
NEED HELP WITH YOUR PARCEL? In most instances you will need to contact the retailer you shopped with to raise your delivery query or complaint and find out how they can help you. Where appropriate they will contact us to make a claim for a delayed, lost or damaged parcel. Why do we ask you to contact the retailer? Please visit this web page for details about why this is what you need to do if you have a lost, late, or damaged parcel: https://www.asendia.com/shopper-support Asendia distributes millions of packets and parcels around the world and our level of reliability is very high. However, we appreciate that on the rare occasion things don’t go perfectly it can be very frustrating and we apologise for any inconvenience caused. WHO ARE ASENDIA? Formed in July 2012 as a joint venture between La Poste and Swiss Post, Asendia is one of the world’s leading international parcel and mail distribution companies specialising in services for businesses, including many online stores. WHAT DO WE DO? You won't see a delivery driver or postal worker in an Asendia uniform because we handle the first part of the delivery process; getting the parcel from the retailer's warehouse overseas to your country. Our local customs broker and delivery partner handles the rest within your country. WHO DELIVERS YOUR PARCEL TO YOUR DOOR OR COLLECTION POINT? It will either be your local postal service, a delivery specialist in your country, or a well known courier company that handles the final-mile delivery. So although you may not have heard of Asendia, you will most likely know the delivery company bringing the parcel to your door or collection point. For more details please visit: https://www.asendia.com/shopper-support
Kontaktuppgifter
Storbritannien
- 08458738155
- customerservice.uk@asendia.com
- asendia.com
1,4
Mycket dålig
3 tn omdömen
Ingen inbjudningshistorik registrerad
Det här företaget har inte bjudit in sina kunder. Omdömen kanske inte är representativa
Har besvarat 55 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
C'est écrit colis livré dans ma boîte…
C'est écrit colis livré dans ma boîte aux lettre entre 11h à 13h aujourd'hui et il n'y est pas jusqu'à 21h pour vérifier en cas où le livreur est en retard. Mais je ne l'ai toujours pas reçu. Asendia, c'est un transporteur pourri et pas confiance voir voleur plutôt.
21 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused. If your order has received a Delivered scan I would advise contacting the final mile courier as they will provide the most recent information in regards to the location of Delivery.
Thank you for contacting Asendia and have a pleasant day.
China to South Africa
China to South Africa, in partnership with PDP courier. Fast delivery, great service no issues.
20 maj 2026
Omdöme utan inbjudan
THE WORST COMPANY EVER
THE WORST COMPANY EVER! they don’t have any customer service which is the biggest red flag ever and your package is 100% not gonna get delivered if you are expecting a package from their company I would just cancel it right now!
19 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Minus -10 Sterne wären gerechtfertigt
Minus -10 Sterne wären gerechtfertigt. Pakete werden nicht bearbeitet und es passiert wochenlang nichts. Sendungsverlauf ist ein Witz und auf Nachfrage gibt es keine Antwort.
Diese Firma ist ein Witz. Pakete werden weder bearbeitet noch weitergeleitet. Pakete kommen einfach nicht an.
Sowas ist kein Service, sowas ist unterirdisch.
Und wenn man sich die Antworten von Asendia auf die Bewertungen ansieht, dann wird klar, dass kein Wert auf Kundenservice gelegt wird. Nur Standard gelaber.
Solch ein Unternehmen ist unseriös.
18 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for reaching out to us, and we sincerely apologize for any delay in responding to your inquiry. While rare, there are occasions when parcels may experience delays or be misrouted. We truly regret any inconvenience this may have caused.
Please be assured that our customer service team will address your query as soon as possible. You can track the progress of your request via the following link: https://www.asendia.co.uk/contact/customer-support.
We appreciate your patience and understanding. Thank you again for contacting Asendia, and we hope you have a wonderful day.
Tracking number EEUS028803159CA0 I’ve…
Tracking number EEUS028803159CA0 I’ve been trying to contact someone in the company for the past 2 weeks about my package not arriving to see if it’s delayed or misplaced but no response
15 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hi Adrian,
We are very sorry to hear you are frustrated and would like to try to help. I have had a look at this for you and from what I can see I don’t think the retailer sent us the parcel. It shows we received the data but no physical parcel. As I can’t find it I believe the retailer will need to re-dispatch your items to you.
I would recommend you contact them directly to ask them to help. I apologise for any inconvenience.
Thank you for contacting Asendia and have a pleasant day.
Lamentable
Lamentable. Le colis prend plus de 3 semaines à arriver. En France depuis plus de 2 semaines.. dans la ville à côté depuis plusieurs jours. Pas de service client car de l'IA répond si on appelle et elle nous rassure que "tout est normal" et qu'on ne peut pas nous passer une personne physique car "on manque d'information".
16 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
UX911572560FR I ordered an item 2 weeks…
UX911572560FR I ordered an item 2 weeks ago and the country was incorrect in the label. Since the zip code and the country id not match I tried contacting the shop where I bought the item and I was given Asendia's tracking information. I've tried reaching the company on multiple times, created 2 tickets and never got an answer. Th item has not been update for a week. It seems impossible to get an answer from this company.
11 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
I apologise for any delays in response to your query. Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
Worst shipping experience ever
Worst shipping experience ever. Hands down. No support, no information, no refund for weeks and weeks. Horrible. Avoid at all costs.
13 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Slower than a snail up a greasey ramp!
Tracking number provided by seller shows that my package (a simple bulky letter) left usa 5 days ago...... before that it spent a week being shuffled around Elk Grove Illinois, then to Des Plaines, then back to Elk Grove,
It's yet to land in Australia. It doesn't take 5 days to fly from usa to Australia.
This company is the worst!
14 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
incredibly unhelpful customer service.
14 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
I apologise for any delays in response to your query. Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
Tracking Number EEUS026904543AE0
Tracking Number EEUS026904543AE0
The worst service ever! Unreliable and unethical! I bought an item from EBay and the package is on hold since 5th March, the reason being that they cannot ship to UAE due to the geopolitical situation. But that is over and all courier services companies are operating. So I don’t see any reason why the item should still be on hold after more than 2 months. This is ridiculous!! Useless!!
10 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. I have had a look at this for you and from what I can see I don’t think the retailer sent us the parcel. It shows we received the data but no physical parcel. As I can’t find it I believe the retailer will need to re-dispatch your items to you.
I would recommend you contact them directly to ask them to help. I apologise for any inconvenience.
Thank you for contacting Asendia and have a pleasant day.
Servizio perfetto
Servizio perfetto! Corriere gentilissimo e anche il servizio clienti molto disponibili e gentili. Ordino spesso tramite Ansedia. Lo consiglio.
6 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for your review, it's very much appreciated. At Asendia we work very hard to offer a quality service and are thrilled to hear that your experience was so positive.
Thank you for contacting Asendia and have a pleasant day.
colis livré mais pas livré et colis signature signé à ma place livré dans la boite aux lettres
bonjour je laissé un avis négatif pour signaler mon expérience j'ai il y a peut perdu un colis marqué livré alors que je ne le trouve pas dans ma boite aux lettres c'est pas la première fois que je rencontre ce problème la premiere fois j attedais un colis qui me disait livré alors qu il n'étais pas dans la boite aux lettre c'est la premiere fois que je vois ça en 13ans à mon domicile je croyait meme que ça pouvait etre une autre personne dépot de plainte contre x etc... mais par la suite à deux reprises j attends mes colis contre signature ou le facteur signe à ma place et les laisse dans ma boite.... ils étais là je me suis alerté sur le faite de bien suivre mes colis maintenant et de faire attention au jours ou le facteur vient me sonner à la porte pour me faire signer mes colis malheuresement celui là n 'était pas sur signature et il a fini livré alors que je ne retrouve pas mon colis nul part et que je suivait mon colis il n étais pas en livraison d apres ce que j ai regardé le matin à ces horraires car il était livré en deux colis le premier est livré tous est bon c est canaio qui a livré le second il y a eu une constatation quil était en transit tot le matin car je suivait les deux suivie pour ne plus jamais me faire voler j'ai attrapé que le suivie était completement faux pour la poste et asendia leur groupe prestataire j'aimerai dire que la poste embauche des société partenaire prestataire ou il semble qu'il y ai pas mal de problème comme canaio asendia car d après mon suivit let les informations de mon expéditeur il y avait une compagnie de prestataire sous traitant comme asendia qui on eu mon colis vous savez c 'est ceux que la poste embauche avec des gilet prestataire la poste et ils sont payé au colis qu il livre le 3631 ma raccroché au nez service réclamation de la poste j arrive plus à faire de réclamation en ligne à laposte obligé de trouver un mail pour faire transférer ma réclamation asendia pas de réponse non plus par mail j'ai pas de réponse du groupe prestataire la poste asendia et je ne comprends toujours pas comment celà peut continuer faites attention je me suis renseigné sur les prestataire laposte sur les manieres de comment ils vols les colis meme tous les reportages youtube de vol de colis avec les prestataire du dernier kilometre payé au colis livré s me font peur aussi je ne connaissait pas ça mais faites attention meme au suivie de vos colis car ou il a été marqué livré tot le matin j étais debout pour mes 2 colis que je suivait tot le matin et les heures ne corresponde pas à une livraison je suis très déçu je reporte plainte mais contre le livreur car je suis sur de ce que je dis
23 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused. If your order has received a Delivered scan I would advise contacting the final mile courier as they will provide the most recent information in regards to the location of Delivery.
Thank you for contacting Asendia and have a pleasant day.
Svar från Asendia
Hello,
On rare occasions parcels can be delayed or misrouted and we are sorry for when this is the case and for any inconvenience caused.
We understand that if your delivery is delayed or lost it can be very frustrating, so we apologise for any inconvenience caused and ask that you please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Une véritable CATASTROPHE !!
Une véritable CATASTROPHE !!
Changez de domaine de compétence, car la compétence vous ne la possédez pas.
2 maj 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We deliver millions of pieces of mail and parcels worldwide per year and over 99% of deliveries go smoothly. We strive to continuously improve, so even fewer people have an adverse experience.
We understand that if your delivery is delayed it can be very frustrating. Please visit this web page to view our process for resolving such issues: https://www.asendia.co.uk/shopper-support
Thank you for contacting Asendia and have a pleasant day.
Customer service
At this point, I’m not even sure this company has a customer service team. I’ve been trying to reach them for months with no response
EDIT: Still no resolution on this issue as your customer service agents have stopped responding to my emails
28 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
I apologise for any delays in response to your query. Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
Percentuale di pacchi persi del 100%
percentuale di pacchi persi del 100%
evitate assolutamente, ho fatto il mio primo pacco su asendia i primi di aprile 2026 e ad oggi 27 aprile il pacco risulta smarrito. Il Tracking al di fuori del loro sistema di tracciamento è inesistente, non si riesce a capire dove si trovano i pacchi spediti con loro, valuto una stella perchè non è possibile metterne zero!
27 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
go out of buisness
your package would be in better hands with a toddler or a turtle, package has been delayed several times and no clue where the package is because the communication between this company and the customer is worse than the holocaust
22 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
I apologise for any delays in response to your query. Please rest assured that the customer service team will respond to your query as soon as possible via the form provided: https://www.asendia.co.uk/contact/customer-support
Thank you for contacting Asendia and have a pleasant day.
Ho acquistato delle scarpe da regalare…
Ho acquistato delle scarpe da regalare a un bambino, sport direct, data ordine 10 02 2026, corriere Asendia, consegna stimata 18 04 2026, bene al 22/04/2026 non si capisce dove sia il pacco ed il codice tracking con poste italiane non riesce neanche a visualizzare il pacco, mi sa che il pacco questa volta l’ho preso io e quel povero bambino che si aspettava il regalo per il 26 aprile. Veramente mai avrei creduto il pacco non arrivasse per tempo.
22 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
We are very sorry to hear you are frustrated and would like to try to help. If you have concerns over a lost parcel, please contact the seller to see if they can refund you or send you another shipment. If they need to raise a claim with us, they will do so, and we will in turn raise a claim with our delivery partner in your country. For more information, please visit the following page https://www.asendia.co.uk/shopper-support.
Thank you for contacting Asendia and have a pleasant day.
Colis bloqué plusieurs jours sans…
Colis bloqué plusieurs jours sans aucune mise à jour. Après m’être déplacée moi-même dans plusieurs centres, on m’informe finalement que le colis est sans adresse à cause d’un problème interne. Aucune communication, aucune prise en charge sérieuse sans insister. Service désorganisé et stress inutile pour le client. Heureusement que certains employés sont compréhensifs, mais le système global est à revoir. Ce type de dysfonctionnement est inacceptable pour un service de livraison. Si je pouvais mettre 0 étoiles je l’aurais fais plus jamais pour les personnes qui commande sur AliExpress si vous avez pas reçue votre colis déplacée vous directement au centre de tri peut être vous avez le même problème que moi
15 april 2026
Omdöme utan inbjudan
Svar från Asendia
Hello,
Thank you for sharing your experience, and I sincerely apologize for the distress and inconvenience you’ve encountered with your order. I understand how critical timely delivery is, especially when planning an important event.
I’m sorry to hear that you experienced difficulties with our customer service. Your frustration is completely understandable, and I assure you that we are committed to addressing your concerns. We are currently reviewing our processes to ensure we improve our response times and overall customer support.
Regarding your delivery, I would like to investigate this matter further. Please reach out to our customer service team directly at https://www.asendia.co.uk/shopper-support, and we will prioritize your case to find a resolution.
We genuinely value your feedback and are dedicated to making this right. Thank you for your understanding and patience.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.