Non-existant customer service. There is no one to call. They take days to weeks to respond to emails. They would not allow me to exchange a product for the next size up despite their exchange polic... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We recently had artdesigna make one of their Olive Wood and Moss pieces. They were great at communicating throughout the entire process and allowed us to approve the raw wood pieces and basic layout b... Se mer
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On receiving our glass wall art we noticed a slight fault with one . Contacted company straight away and they went above and beyond and we received a replacement within a week . And they kept us upto... Se mer
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Sürecin en başından sonuna kadar, konuya hakim ve deneyimli bir ekiple birlikte ilerledik. Baskılarım benim için çok kıymetli birine hediyeydi, kendisi de çok beğendi. Malzeme çok kaliteli, kargo süre... Se mer
Företagsinformation
Skrivet av företaget
ArtDesigna was formed by a group of artists committed to replacing outdated art concepts with something sleeker, cleaner, and able to survive longer. Today, our ultra-clear glass prints turn ordinary art into high-quality statement pieces that are easy to clean and will survive in your home for longer.
Kontaktuppgifter
Favoritenstraße, 184/2/24, 1100, Vienna, Österrike
- +436601581665
- support@artdesigna.com
- artdesigna.com
4,1
Bra
439 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 54 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Zero Rating
if there was a way to give zero rating, I would do that. This beautiful art comes highly recommended from our family who have bought two pieces and gifted three to others. Once we have shared what we are dealing with, they no longer ever plan to recommend or gift from artdesigna. I am beyond surprised on the response from this company for a $700 piece art. This comes in three panels. Two panels arrived in one shipment and third arrived on a later date. Could very well be that the third piece is a mismatch for that reason. The colors from the three pieces are supposed to flow seamlessly like they are connected. The third panel has colors that don't line with the colors flowing from second panel - we bought the Colorized - Trio. After repeatedly asking the customer service that the colors flow and connect from first to second panel perfectly, but not to the third panel, they keep insisting it is not installed correctly. Have repeatedly asked them a simple question, if it is an installation issue, are the three pieces if laid straight on the floor next to each other supposed to have colors that flow from one to another in a "connected" manner and not disjointed manner. They have not answered the question yet. We asked if we could return the painting, and obviously they said yes at your dime and insurance. Artdesigna now knows the cost of shipping back is so expensive that the customers will likely back out of it. They say this is a return due to our own will and not because they agree there is an issue with the painting. Worse of all, after repeatedly requesting that we get on a zoom call, so I can show them the issue, their response "we don't have that option". Asked for an escalation channel within the company, yet to hear back. Didn't get an escalation path the first time around. Customer Service doesn't even think they need to answer some of the questions. Their response, we have never encountered this before. If they haven't doesn't mean the issue doesn't exist and there is always a first time to a type of issue. Beyond surprised with how customer service for expensive piece of art works. What I thought would be a wonderful experience and Artdesigna may earn more business from us and other family and friends has been beyond disappointing.
7 augusti 2023
Omdöme utan inbjudan
Excellent service kept informed every…
Excellent service kept informed every step of the process. Product arrived well packaged earlier than expected and was exactly as visualised very nice very happy highly recommended
11 augusti 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Amazing customer service!
I was so heartbroken when i received my art and it was damaged beyond repair during the shipping process. All of the staff that helped me from Artdesigna were amazing and very prompt and so courteous. They replaced my order quickly. And the replacement was stunning and so unique. I would recommend this company to anyone. You won't be disappointed!
7 juli 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Well our picture arrived undamaged and…
Well our picture arrived undamaged and delivery was super quick .
It's definitely a wow factor.
Would highly recommend this company and will be purchasing another 1 soon with our 10% voucher received.
You will not be disappointed. 🙂
21 juli 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
I am happy because you guys delivered…
I am happy because you guys delivered good product I like it number nine for this site thank you again.
12 juni 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Crappy artwork/ shipping protection …
The shipping took a lot longer than 5 days, I contacted customer service, they could of cared less. The backing/ white came in with scratches, if you want to waste a couple of hundred dollars on crappy artwork, be my guest. You have been warned
6 juli 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Bert,
Thank you for taking the time to provide your feedback.
We understand your concerns regarding the delivery time and the damage issue. As stated on our website, our standard processing time for printing is 1-3 business days, and the estimated delivery time is 3-5 business days. Based on this information, it appears that your order was delivered within the expected timeframe.
We apologize if there was any confusion or miscommunication regarding the damage issue. We made several attempts to reach out to you via email and phone to address the issue and offer a resolution. However, it seems that we did not receive a response from you. We genuinely value your satisfaction as a customer, and we are committed to resolving any issues you may have encountered.
If you could please respond to our email or provide us with a convenient time to discuss the matter further, we would be more than happy to arrange for a replacement or initiate a full refund, whichever option is most suitable for you.
We apologize for any inconvenience caused and appreciate your patience and understanding. We remain dedicated to providing you with excellent customer service and ensuring your satisfaction.
We look forward to your prompt response.
All the best,
ArtDesigna
Great product quality and price
Great product quality and price. It took a little long to received as shipped from Turkey but was very happy when it arrived. Had been searching some
Time and was the best price I found for this quality.
28 juni 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
A Large Colourful Glass art…
Bought a large Colourful Glass art piece.
Arrived well packed, quickly from Istanbul. With easy to hang fittings and good instructions.
We are both thrilled with our purchase.
16 juni 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Issues with product, fixed, but took a lot of work to be corrected
Had an issue with my product and it unfortunately took quite a bit to have it addressed properly. They did end up fixing and making it right, but it took multiple emails.
10 juni 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Hunter,
We are happy to resolve the issue and sorry to take it a small period of time.
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
I purchased one Glass wall Art... then had to get more...
I purchased one Glass wall Art a couple of weeks ago and was slightly concerned as it came from Turkey, and was 20% cheaper than a well known competitor. The Glass Art arrived within 5 days, in perfect condition (via DHL) and is simply superb (School of fish).
I decided to order two more (Painter Octo and Spices and vegetables) placed an order on a Friday afternoon and both arrived four days later. Both in perfect condition. The finish is amazing and the hanging brackets excellent. Almost daily communication from both Artdesigna and DHL made the purchase painless.
Most important, the quality of the Glass Art is nothing short of perfection. I just need a couple more.......
12 maj 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Fabulous wall art
Fabulous wall art! These items are done so well. Easy to hang hardware. They look fantastic! We have purchased twice from them and are super satisfied.
7 april 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
I wasnt expecting the quality very…
I wasnt expecting the quality very high, when i receive my product i and i saw i was very happy. i highly recommend, just received my order and already made anothers thanks for the quality. and i love it.
10 maj 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
We cant stop buying these prints
We cant stop buying these prints, last order put us in double digits! great products, great shipping and packaging! Just need to know how to clean the finger prints off from hanging them
4 maj 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
So many great pictures thank you again
I have bought eight pictures already from you now I bought two more I cannot stop buying the pictures from you because they are so beautiful and glass pictures. Thank you for a great service. Hope to see you again and buy something else in in months to come thank you, Michael Winstone
20 april 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Wanted something special and I got it!
I had to get my chosen piece to Portugal and wondered if it would arrive in one piece. Absolutely no need to worry cleverly packed. It’s even nicer than I was expecting, love it. I’m sure it will b a talking point when friends see it. Highly recommend, great service, great product.
17 april 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
That package is well packed
The company has a great service easy to order and was well packed once up on the wall it has been well admired by my family
15 april 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
High quality design and production
The quality of the glass and the print are top-notch, the designs are amazing. Their staff was also really helpful during the shipment process and responded fairly quickly. I would definitely buy again, highly recommended.
1 mars 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
Refusal to return items for exchange
I emailed 4 times to return the 7 pieces I ordered to exchange with custom art I wanted to upload as I wasn’t satisfied with the print quality, they responded once, ignoring my question on how to return the items, then subsequently ignored my emails. Conveniently they have no number to talk to anyone directly either. So they totally ruined what could’ve been a good experience.
12 januari 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Goodluck,
Thank you for bringing this to our attention. We understand your concerns regarding returning orders after using them. As per our return policy, we only accept returns for items that are unused and in their original packaging.
We apologize if this policy was not clearly communicated to you earlier. We take responsibility for any miscommunication and would like to make it right for you.
If you could please provide us with your order number and contact information, we would be happy to discuss this further and find a solution that works best for you.
Thank you for your understanding and we hope to hear from you soon.
Sincerely,
ArtDesigna
Love love love our glass art of the…
Love love love our glass art of the tiger, it will look fabulous when we are ready to hang. Well packed for transit, and excellent customer service, answered all my questions prior to buying. Highly recommended for beautiful art works
24 februari 2023
Omdöme utan inbjudan
Svar från artdesigna.com
Your support has been invaluable, and your kind words about our product and service are highly appreciated. Your review is a testament to our hard work and lets us know that we're going in the right direction. We're deeply grateful for customers like you and are delighted to have you with us for the long haul.
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