Non-existant customer service. There is no one to call. They take days to weeks to respond to emails. They would not allow me to exchange a product for the next size up despite their exchange polic... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
We recently had artdesigna make one of their Olive Wood and Moss pieces. They were great at communicating throughout the entire process and allowed us to approve the raw wood pieces and basic layout b... Se mer
Företaget har svarat
On receiving our glass wall art we noticed a slight fault with one . Contacted company straight away and they went above and beyond and we received a replacement within a week . And they kept us upto... Se mer
Företaget har svarat
Sürecin en başından sonuna kadar, konuya hakim ve deneyimli bir ekiple birlikte ilerledik. Baskılarım benim için çok kıymetli birine hediyeydi, kendisi de çok beğendi. Malzeme çok kaliteli, kargo süre... Se mer
Företagsinformation
Skrivet av företaget
ArtDesigna was formed by a group of artists committed to replacing outdated art concepts with something sleeker, cleaner, and able to survive longer. Today, our ultra-clear glass prints turn ordinary art into high-quality statement pieces that are easy to clean and will survive in your home for longer.
Kontaktuppgifter
Favoritenstraße, 184/2/24, 1100, Vienna, Österrike
- +436601581665
- support@artdesigna.com
- artdesigna.com
4,1
Bra
439 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 54 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I am very disappointed with the service…
I am very disappointed with the service artdesigna offers. I bought a beautiful piece of art weeks ago and still havent received it. very poor customer service
19 oktober 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Hi Janie,
We’re truly sorry to hear about your experience. Our team made attempts to reach you to confirm the final details, as you had requested some edits to the order. Unfortunately, your messages came from multiple email addresses in a short time, which caused them to be flagged by our system as spam, we apologize for the communication difficulty this has caused.
Once we received your confirmation, your piece was produced and shipped immediately. We apologize for the delay and any frustration this may have caused. Please know we’re always here to help with any further questions or concerns and would be happy to assist you directly.
We appreciate your patience and hope your artwork brings joy to your space.
Amazing quality & beautiful work
Amazing quality & beautiful work! The colors & details truly make the picture stand out in the home.
20 oktober 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Christopher,
Thank you so much for your kind review and your support of our products!
We’re thrilled to hear you love the quality and that the colors and details stand out beautifully in your home.
We are looking forward to creating more artwork for your space!
I don’t write reviews often but just…
I don’t write reviews often but just need to give these guys 5 stars. I’ve been purchasing from this company for the last 2 years from their clocks, metal art, glass art, and more recently their custom glass art. Their customer service is on point! I’m not too tech savvy so whenever I try to make a custom photo there’s normally something wrong with the pixel sizing etc whatever….I always email them with the photos I want printed and their team works there Magic and gets the photos in the size I want. Everyone walks around my condo and loves all of them! Shout out to Caroline who always seems to be on the receiving end of my email requests and the team for getting my photos squeezed onto the glass!
3 oktober 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Haley,
Thank you so much for taking the time to share this! We’re thrilled to hear that our pieces continue to bring joy to your space over the past years.
We really appreciate your trust in us, especially with your custom glass art projects. Caroline and the team are delighted to hear your kind words; they love helping make each piece just right for your space.
Thank you again for your continued support and for being such a valued part of our community.
We can’t wait to create more beautiful pieces for you in the future!
Jeg er helt vild med deres glas kunst 👌
Har købt 2 store glas billeder - og de perfekte 👌
Kan kun varmt anbefale firmaet, alt er som lovet og til tiden 👌 Dertil super nemt at sætte op !!
Klart ⭐️⭐️⭐️⭐️⭐️ herfra !!
2 oktober 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Siff,
Tusind tak for din feedback!
Vi er så glade for, at dine glasbilleder lever op til forventningerne og har været nemme at hænge op. Det betyder meget for os at høre, at du har haft en positiv oplevelse, og vi ser frem til at skabe flere smukke stykker til dig i fremtiden!
Service all the way.
7 oktober 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Michael,
Thank you for your kind words!
We’re delighted that our team could provide a positive experience for you. Knowing that our efforts made a difference means a lot, and we look forward to creating more artwork for you!
Vivid, crisp wall art glass pieces…excellent customer service
Excellent customer service!my original order arrived cracked in the shipping box. Artdesigna customer service got on it immediately and sent me a replacement. I received the replacement piece and this one had no issues….. it was robust when removing from the package and installed perfectly.
The wall art itself is just spectacular. It’s easy to hag (comes with the hanging pieces attached to the wall art piece), are crisp and vivid to look at, and add beauty to any wall in the house.
I’m so happy with these prints that I’ve ordered 3 more and am eagerly waiting for them to arrive to make my house look awesome!
6 oktober 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Kishore,
Thank you so much for your kind review!
We’re thrilled that your replacement arrived safely and that the pieces are adding such vibrancy and life to your home.
It’s fantastic to hear that the installation was straightforward and that you’re excited about your new orders.
Your trust in our company really inspires us, and we can’t wait for you to enjoy the next set of wall art!
Hello,. broken glass.
Hello,
It’s refreshing to see a company that truly stands behind their product with great customer service and communication. I purchased three pictures, and they arrived very quickly. I was immediately impressed with the quality.
Unfortunately, one of the frames arrived with the glass broken during shipping. I sent a quick email—without even asking for a replacement, the company immediately assured me they would take care of it. That kind of proactive service is rare and very much appreciated.
Because of this wonderful experience, I purchased two more pieces of artwork today. Thank you again for your excellent service. You’ve earned a loyal customer!
—Mark
3 oktober 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Mark,
Thank you for sharing your experience!
We’re so glad that we could quickly resolve the issue and that it didn’t stop you from adding more pieces to your collection. It’s wonderful to know that your new artwork has found a home with you, and your trust means so much to our team.
We look forward to helping you bring even more beautiful pieces into your space!
Immeasurable Customer Service Quality
I ordered a multi-panel vertical photo and unfortunately on the day of delivery one of the photos was missing. I reached out to customer service for help and Caroline A. jumped right on it. She opened an investigation internally and with the shipping company and kept me apprised of the progress throughout the entire investigation. Her team also assisted me with ordering the replacement piece and closely monitored it until it was delivered to me. The quality of the product that artdesigna delivers is unmatched, but their customer service is really what makes this company stand out. In a time where good customer service is impossible to find, artdesigna brings the at home/family feeling back into the online shopping experience. They have gained a lifetime customer in me and I will be singing their praises to everyone I know looking for pieces to enhance their living space. Thank you all for all you do!
4 september 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Mandy,
Thank you so much for taking the time to share your experience! We’re truly touched by your kind words and thrilled that Caroline and our team were able to make the situation right for you.
Hearing that you feel supported and confident in your purchases means the world to us. Our customers' satisfaction is our top priority!
We’re excited to continue creating pieces that bring joy to your space. Your trust means everything; thank you for being part of the ArtDesigna family!
Exceptional
The art arrived in simple, minimal and smart packaging. The piece exceeded my expectations on quality, vibrancy and overall look and feel. Hanging was straight forward. Excellent product and service.
23 september 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Peter,
Thank you for your feedback! We’re thrilled to hear that our services and products exceeded your expectations.
It’s great to know that hanging was easy and that you’re enjoying the overall look and feel.
Your kind words mean a lot to us, and we look forward to creating more pieces for you in the future!
very disappointed
UPDATE:
I have sent the pictures out of my pocket and I have delivery confirmation. The shop still refusing to issue the refund. So now I am left with no pictures ant no 370euro.
ArtDesign is that your business model? Well played congratulations.
I’m very disappointed with my experience at Artdesigna. The pictures advertised on the website showed a clean white background, but what I actually received were glass prints with a green background that look nothing like the advertised photos. The product does not match the description at all.
To make things worse, when I reached out about a return, the company started ignoring my messages. I now have to pay high return shipping costs out of pocket. Thankfully, PayPal is helping me sort out the return — otherwise I’d be left with products I didn’t order and no support from the seller.
Overall, very misleading business practices. I will never use this business again and would not recommend it to anyone.
8 september 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Mazvydas,
We’re sorry to hear about your disappointment.
Please note that our products are made on real glass, and glass naturally has a very subtle tint; especially visible in white tones or depending on the surrounding light. This is not a defect but a natural characteristic of glass, and it is the same with all glass products. We have been selling this design for many years on our website and other marketplaces with great feedback, and such concerns are extremely rare.
As mentioned in our return policy, customers may return items if they are not satisfied; however, when there is no defect or production error, the return shipping costs are the responsibility of the buyer. In your case, the product you received matches the design sold, and there is no technical issue or deformation.
We always try to explain these details transparently to avoid any confusion. That said, we regret that your experience didn’t meet your expectations, and we are following the case with our related department closely.
Best Regards,
ArtDesigna Team
DO NOT RISK
I purchased several glass wall art pieces. 2 arrived completely shattered, they do not reply to any emails. I would not risk supporting this business as they do not know how to package properly and will not make things right if pieces are broken in transit.
11 september 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Hi Kasey,
I have checked your case and we are sorry for the slight delay in responding to your request. We have experienced a surge in orders and tickets, but we are answering all emails as soon as possible! I see that your case is being handled by my colleague and we will send replacements for your damaged products as soon as possible!
Thank you for your trust in our company, we are determined to improve this experience for you!
amazing products / incredible designs /…
amazing products / incredible designs / colors and graphics are stellar / customer service is also excellent as I needed help just to simply check on the order status and they were quick and very helpful
2 september 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Peter,
Thank you for your review!
We’re so glad you’re enjoying the designs, and it’s great to hear that our team could assist you quickly with your order. Your feedback truly motivates us to keep delivering exceptional products and service.
We look forward to creating more stunning pieces for you!
The art work is fantastic quality and…
The art work is fantastic quality and the customer service is amazing.
I would like to point out the delivery is first class a fantastic service throughout thanks Artdesigna 😊
I've ordered many pieces from you and everyone of my pictures are fantastic ( colours ,quality)
10 september 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Liam,
Thank you so much for your continued support and wonderful feedback!
We’re thrilled to hear that you’re happy with our services. It’s always our goal to make the delivery and overall experience seamless, and your kind words truly mean a lot to the whole team.
We can’t wait to create more pieces for you in the future!
This company is a pleasure to deal…
This company is a pleasure to deal with, as they keep you updated with the status of your order in a friendly & professional manner.
The products they sell are truly beautiful & visually stunning, & will enhance any wall in your home or office.
Therefore, I can thoroughly recommend this super online company based on my own & satisfactory experiences 👍
9 september 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Nigel,
Thank you so much for your kind words!
We’re delighted to hear that you enjoyed the ordering experience and that our updates made the process smooth and clear. It’s wonderful to know that your new wall art is adding beauty to your space. Your recommendation means a lot to us, and we look forward to helping you bring more stunning pieces into your home or office in the future!
Art Design Wallart
I recently purchased a bespoke glass wall art from Artdesigna. From our initial contact to delivery the communications and process was seamless, easily making it 5 stars. Their design team were in constant contact to ensure the design was exactly to our specifications.i am so pleased with the purchase and would definitely recommend them
15 juli 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Marilyn,
Thank you for sharing your experience!
We’re so happy to hear that the design process and delivery were smooth and that your bespoke glass wall art turned out exactly as you envisioned.
Our team takes great care to ensure every detail matches our customers’ expectations, and it’s wonderful to know that effort made a difference for you. We truly appreciate your recommendation and can’t wait to assist you with future projects!
Fabulous Service and Product
Absolutely Delighted....not only does my glass art look superb and a focal point of my kitchen but the back up support has been amazing. The team at artdesigna assisted me with a particular delivery slot. Would highly recommend this company and the fabulous product. Will certainly purchase again...
28 augusti 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Andy,
Thank you so much for your kind feedback!
We’re absolutely thrilled to hear that your glass art has become a focal point in your kitchen and that our team could assist you with the delivery arrangements. Your kind words mean a lot to us, and we truly appreciate your recommendation.
We look forward to creating more beautiful pieces for you again soon!
I've longed for a custom round picture…
I've longed for a custom round picture for my office for years but needed something classy, not just a picture you slap on the wall, which is what has been offered. With Artdesigna I found this and received something much more spectacular. The picture was incredible and the glass added a very classy touch. It's exactly what I wanted, and more.
2 september 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Hi there,
Thank you so much for sharing your feedback! We’re thrilled to hear that your custom round artwork turned out exactly as you envisioned; and even more so that it brought that classy touch you were looking for.
We sincerely appreciate your trust in ArtDesigna and hope your artwork continues to inspire you every day.
Looking forward to creating more artwork for you!
Commerce à fuir, produits de mauvaise qualité
Grosse commande, mauvaise gestion de la livraison et surtout l'un des cadres en bois (plus de 600 € le produit !) est abimé : peinture mal répartie, rendu horrible. Je tente de me faire rembourser ou obtenir un avoir, on me balade avec des mails bateaux, et aucune solution n'est proposée. On me demande la photo des cartons (certainement pour renvoyer la balle aux livreurs... bref), mais aucun retour concret. COMMERCE A FUIR !!
26 augusti 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Bonjour Sandrine,
Merci d'avoir pris le temps de partager votre expérience ; nous sommes sincèrement désolés que vous ayez rencontré des problèmes.
Votre satisfaction est extrêmement importante pour nous. Vos retours ont été pris très au sérieux et soigneusement examinés par notre équipe, qui, nous le voyons, a déjà été en contact avec vous par e-mail.
Notre demande de photos du carton n’avait aucunement pour but de rejeter la faute ou de retarder une solution, mais simplement de nous aider à comprendre exactement ce qui s’est passé ; non seulement pour résoudre votre problème, mais aussi pour pouvoir l’éviter à l’avenir si une situation similaire venait à se produire.
Comme communiqué par e-mail, nous avons proposé un remplacement complet du produit, sans frais supplémentaires pour vous, et aucune démarche supplémentaire n’est requise de votre part. Nous espérons que cela témoigne de notre engagement envers la qualité et de l’importance que nous accordons à chacun de nos clients.
Vous pouvez nous contacter à tout moment à l’adresse support@artdesigna.com
si vous avez des questions ou des préoccupations à n’importe quelle étape de votre commande.
Nous sommes déterminés à améliorer votre expérience avec nous !
Lovely Glass Artwork!
A really proactive professional company, supplying lovely quality glass artwork.
I’d happily recommend them to anyone looking for a great distinctive display.
20 augusti 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear Rob,
Thank you so much for your kind words! We're thrilled to hear you’re happy with the glass artwork and our service. Your recommendation means a lot to us and we truly appreciate your support!
Order a twin pack skateboard art
Order a twin pack skateboard art, only received one skateboard. Which is really good quality.
The company got back to me. FedEx never confirmed that I had another parcel in transit..
So FedEx is the only down point.
Art work is quality.
15 augusti 2025
Omdöme utan inbjudan
Svar från artdesigna.com
Dear James,
We are sorry for any misunderstanding regarding your order status.
I see that our support team answered your email. Could you please check your spam folder if you have not received it? We see that the remaining package is in transit, and the tracking details are shared with you in the email. Due to the customs clearance process, the packages may arrive at slightly different times.
Our team is monitoring your order closely. Please feel free to let us know if you have any further questions via our support email.
Thank you for choosing our products. We are here to help every step of your order.
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