Arraytics Omdömen 262

Very easy to setup an event. Support is responsive and great.

Bravo pour votre travail je recomande

I had some issues with the event plugin, the support agent who helped me was very patient and understandable.

Their support is awesome, fast and reliable.

I rarely leave negative reviews, but Booktics has been one of the most disappointing plugins I have ever used.

The plugin is filled with bugs, and unfortunately the experience seems to get worse with each update rather than better. The most serious issue we encountered is that payment statuses are being marked as "Fully Paid" before payments are actually completed. For any business relying on accurate booking and payment information, this is a critical problem.

What makes the situation even more frustrating is the lack of timely support and resolution. I submitted a support ticket on March 1 and, months later, the issue still has not been fixed. The response I received was:

"Regarding the payment status showing as fully paid before completion, we have forwarded this to our development team for review. It will be addressed very soon. Thank you for pointing this out."

While I appreciate the acknowledgment, "very soon" has turned into months without a solution. This bug directly affects business operations and customer trust, yet there appears to be little urgency in resolving it.

If you're considering this plugin for a production business, I would proceed with caution. The concept is promising, but the ongoing bugs, slow development response, and lack of resolution for critical issues make it difficult to recommend.

If you hate making money, enjoy frustrating your customers, and love acting as an unpaid beta-tester for a broken product, Eventin by ThemeWinter is the perfect plugin for you.

I run a professional event business and made the mistake of relying on Eventin for my ticketing. It has been an absolute disaster that actively cost me sales and revenue. Here is what you can expect if you install this plugin:

The Disappearing Checkout: The ticket checkout box frequently just vanishes from the landing page. Why? Because the plugin is so poorly coded that it cannot handle standard caching. In modern WordPress environments, forcing users to disable caching just so your basic checkout button appears is completely unacceptable.

Critical Bugs: Stock synchronization is inaccurate (a nightmare for event capacity), and crucial automated confirmation emails frequently fail to send to attendees.

Zero Accountability: When your business inevitably loses money because their software fails to perform its core functions, do not expect any help or decency. Their support team will acknowledge the technical conflicts but hide behind a strict "15-day renewal refund policy." They are perfectly happy taking your subscription money for a defective product and will copy-paste robotic corporate responses when you point out their software doesn't work.

Ticketing is the lifeline of any event business. Eventin treats it like a hobby project. I have since migrated to a reliable, external ticketing platform and my conversion rates immediately restored.

Save your business, your marketing budget, and your sanity: stay far away from Eventin and ThemeWinter.

Very poor experience with the plug-in Eventin. This was purchased for a client who needed a comprehensive ticketing system for his theatrical production company.

It very quickly became evident that some basic functionality was missing, things like per-ticket booking fees, (a very standard practice in theatres) which they wanted us to install WooCommerce to achieve. Not great when you've just bought what you think is an all-in professional ticket booking plugin and need to install a third-party plugin to augment it.

Eventin also advertised a seating plan option. It turns out that requires a second premium plug-in, which is not made clear on their website we have screenshots to prove that.

We tried contacting their support on several occasions. Responses were very slow due to holidays.

Because of time constraints and deadlines on the project, we had to go a different way and use AI to build a custom system for our client.

We asked Eventin for a refund, and we were flatly refused. So not great customer service either. Rigid refund policies for software that has remote licensing is totally unnecessary and only aids in customer dissatisfaction.

We ended up refunding our client the purchase price of a plug-in that was not fit for use.

This company very much seems to be all about the money rather than customer satisfaction. In all honesty, if you're looking for a decent ticketing system or appointment system, I would recommend that you go check out something like Lovable do as we did and build it for yourself. The support will be quicker, the results will be delivered quicker, and it will be totally customized to your needs.

Great and really friendly customer support, they had a fix for me in basically no time!

I first hesitated to text customer support because I have had bad experiences with customer support of other similar plugins, but they have had the best customer support I have encoutered until yet!

Fantastic plugins and great customer support team behind all of their plugins. They are a friend to all wordpress agencies.

I had the pleasure of getting help from Shafayat at ThemeWinter support, and honestly, he was awesome! He fixed my issue super fast and made everything so easy to understand. Plus, he was super friendly and patient. It felt like talking to a friend who actually knew what they were doing. Big thanks to Shafayat for being so helpful! Highly recommend!

The tech help team at ThemeWinter are awesome! Fast to reply, super polite and work until the issue is resolved. Brilliant!

Great support response! Genuinely interested in making sure any bugs are dealt with in a timely fashion.

This is a great plugin and the support is very helpful.

Very good customer service. Would recommend!

I had a small problem displaying the names of the participants in Eventin and I called support. They responded very quickly and solved the custom problem in 30 minutes, extraordinary! I am satisfied! I have been using the Eventin platform for almost 1 year for the largest ice rink in Bucharest-Romania and I am satisfied with the results.

muy buena experiencia me ayudó con lo que quería 100% recomendable

The support guy was helpful and I got the answer to my question. I was satisfied.

I've only just set up themewinter's Eventin plugin but so far it looks really clean, has some great features and a couple of features I needed that they don't have yet like conditional logic in custom fields and a waitlist option they are currently working on now and will be releasing shortly. So win, win all round!
On top of that, the customer service from Bayezid, the
Sr. Support Engineer is amazing! So fast and helpful and he showed me some temporary workarounds whilst I wait for the new feature releases. Thank you!

I manage a complex restaurant platform and have been working closely with the ThemeWinter team for a major migration. I can honestly say their support is outstanding. Saiful and the team didn't just answer tickets; they dove into our staging environment, debugged complex compatibility issues (specifically with Astra), and treated us like partners rather than just customers. It’s rare to find a dev team this responsive and open to collaboration. If you need a robust food solution with real humans behind it, WPCafe is the choice.

⭐⭐⭐⭐⭐

Excellent support for the Eventin WordPress plugin. The senior support engineer who assisted me was patient, knowledgeable, and extremely helpful throughout the process. Every request was handled professionally and efficiently, with a genuine willingness to go the extra mile.

Outstanding service - highly recommended.

Good support, they helped me quickly solve a technical problem, kind and efficient.