I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Se mer
Företaget har svarat
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Se mer
Företaget har svarat
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Se mer
Företaget har svarat
3,8
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Good customer service
Good customer service, really helpful and listened to my concerns and put my mind at rest.
7 oktober 2026
Svar från Aptia Group
We are so glad to hear that our team was able to provide reassuring support and address your worries effectively. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Very helpful
I dealt with a woman called Beth. She was very helpful and went through everything step by step to set up my account. Did not rush and explained everything. Excellent service
7 oktober 2026
Svar från Aptia Group
We are glad you enjoyed your experience. Thank you for your positive feedback regarding our team member taking the time to guide you thoroughly through your account setup. We appreciate your review.
Kind Regards
Member Experience Team
good overall service
7 oktober 2026
Svar från Aptia Group
Thank you for sharing your feedback, we are pleased that you were happy with the service provided by our team.
Kind Regards
Member Experience Team
I called about finding a small pension…
I called about finding a small pension I paid into decades ago. Very helpful member of staff explains clearly the next step and the options I will receive. Looking forward to receiving these.
7 oktober 2026
Svar från Aptia Group
Thank you for your feedback. We are glad to hear our team clearly explained the process for your pension.
Kind Regards
Member Experience Team
I Gaining access with professional assistance
I spoke with Casandra today who was patient, very helpful and knowledgeable. My query was answered efficiently without any issues and Casandra was very friendly during the whole process!
7 oktober 2026
Svar från Aptia Group
Thank you so much for leaving such lovely feedback. We are pleased to hear that you had such a positive experience with our team member today.
Kind Regards
Member Experience Team
Richard addressed my problem and…
Richard addressed my problem and resolved it instantly, many thanks.
7 oktober 2026
Svar från Aptia Group
We are delighted to hear that our team member was able to assist you so quickly and resolve your issue right away. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
I would like to thank the…
I would like to thank the representative for Merca for helping me through the process of logging in and and finding information , she was excellent and thank for her help
7 oktober 2026
Svar från Aptia Group
Thank you for taking the time to share your feedback. We are pleased to hear that we were able to assist you so effectively.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for taking the time to share your feedback, we are pleased that our team member was of assistance to you.
Kind Regards
Member Experience Team
Himanshu the agent was very helpful Pension
Himanshu the agent was very helpful . He guided me how to fill the form out . I was very pleased with his help it made everything so easy for me He explained everything in detail to me and I was satisfied that made my filling the form so easy. I would give him 5 star
7 oktober 2026
Svar från Aptia Group
We are glad you enjoyed your experience. Thank you for the positive feedback! We are happy our team member provided clear guidance to make completing your paperwork seamless and stress-free.
Kind Regards
Member Experience Team
Kevin (I think that was his name) was very helpful...
The call rep 'Kevin' was very helpful and was able to answer all my questions in a quick, efficient manner!
He also was able to ease my mind on some queries I had.
7 oktober 2026
Svar från Aptia Group
We are so glad to hear that our team member provided such a knowledgeable, efficient, and reassuring service. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Danny was very helpful and…
Danny was very helpful and knowledgeable about the information I required.
7 oktober 2026
Svar från Aptia Group
We are delighted to hear that our team member provided such helpful service and shared their expertise to answer your questions. Thank you very much for taking the time to leave your feedback.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for taking the time to leave your review. We are pleased to hear that you had such a positive experience with our team member.
Kind Regards
Member Experience Team
Excellent Customer Service
Made an enquiry today and was dealt with by a lady by the name of Helen. I have to say that she was so polite, friendly & helpful in dealing with my questions and provided the answers and assistance that I was looking for. She made the whole experience a pleasure with her professional and positive manner, excellent customer service!
6 oktober 2026
Svar från Aptia Group
We are happy to hear that your inquiry was handled with such care, friendliness, and professionalism. Thank you for taking the time to share your positive experience.
Kind Regards
Member Experience Team
A much easier way to get connected to a…
A much easier way to get connected to a advisor. No waiting on the line. Lady was polite.
7 oktober 2026
Svar från Aptia Group
Thank you for your feedback. We're pleased to hear you were connected quickly and that you had a positive experience with our team.
Kind Regards
Member Experience Team
Good Aptia time
Had to contact Aptia to find out some information. The response time to my call and being able to talk to an advisor was very quick. I was told the name of the advisor and although I was put on hold for a short time my questions were answered pretty quick.
2 oktober 2026
Svar från Aptia Group
We are glad you had a positive experience contacting our team. We appreciate your feedback regarding our quick response times and helpful advisors. Thank you for your review.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are glad you enjoyed your experience with our team. We appreciate your feedback regarding our staff's courteous and clear communication, and we thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Customer Service at its best!
6 oktober 2026
Svar från Aptia Group
We are glad you enjoyed your experience with our team. Thank you so much for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Very good response.
It was very important that we spoke to a human not a machine. The person we spoke to was helpful and friendly.
6 oktober 2026
Svar från Aptia Group
We completely understand how meaningful it is to connect directly with a person, and we are so glad our team member was able to help you. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Jane was really helpful and solved the…
Jane was really helpful and solved the issues quickly and without fuss
6 oktober 2026
Svar från Aptia Group
We are so glad to hear that our team member was able to assist you efficiently and resolve your concerns without any hassle. Thank you so much for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are glad you had a positive experience and found our service helpful. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.