I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Se mer
Företaget har svarat
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Se mer
Företaget har svarat
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Se mer
Företaget har svarat
3,8
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very efficient and clearly spoken.
8 oktober 2026
Svar från Aptia Group
We appreciate your review. We are happy to hear that our team communicated with clarity and handled everything in a prompt, efficient manner for you.
Kind Regards
Member Experience Team
The call was quick and I got the…
The call was quick and I got the information I was looking for.
8 oktober 2026
Svar från Aptia Group
We are glad you had a positive experience with our team. Thank you for your review.
Kind Regards
Member Experience Team
Received clear information and provided…
Received clear information and provided very helpful advice and service.
6 oktober 2026
Svar från Aptia Group
Thank you for sharing your feedback. We are pleased our team were able to provide you with the help and information that was needed.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for your review. I'm pleased to hear that your issue was resolved. We appreciate you taking the time to share your feedback.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are glad to hear that our team provided prompt and clear assistance with your recent query. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for your review. We're pleased to hear that you found our service helpful. We appreciate you taking the time to share your feedback.
Kind regards
Member Experience Team
Unreliable, cumbersome and frustrating
I am simply trying to access my pension page, but there is one problem after another. Due I think to their over reliance on AI and bot responses, they are unreliable, cumbersome and frustrating to deal with. Not good enough.
8 oktober 2026
Omdöme utan inbjudan
Svar från Aptia Group
Thank you for your review. I'm sorry to hear about the difficulties you've experienced accessing your pension account and appreciate how frustrating this must be. We would like to investigate this further and have requested your contact details so that we can look into the issues you've encountered and work towards a resolution. We look forward to hearing from you.
Kind regards
Member Experience Team
Instructions clear and easy to follow…
Instructions clear and easy to follow great experience
8 oktober 2026
Svar från Aptia Group
We are glad you found our guidance helpful and enjoyed your seamless experience with us. Thank you for your feedback!
Kind Regards
Member Experience Team
Cassandra was really helpful
Cassandra was really helpful, but I did try to change my address online but was unsuccessful
8 oktober 2026
Svar från Aptia Group
Thank you for your review. I'm delighted to hear that Cassandra was able to help. I'm sorry to hear that you experienced difficulties updating your address online. If you still need assistance, please give us a call and we'll be happy to help get this updated for you.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are so pleased to hear that our team member provided you with such friendly and helpful service during your call with us. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Easy to contact and questions answered…
Easy to contact and questions answered in a polite and professional manner
7 oktober 2026
Svar från Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that your queries were addressed with courtesy and professionalism by our team.
Kind Regards
Member Experience Team
Lovely lady who took my call
Lovely lady who took my call, very friendly and efficient
7 oktober 2026
Svar från Aptia Group
We are so pleased to hear that you had such a pleasant, friendly, and efficient experience over the phone. Thank you very much for taking the time to share your thoughtful feedback with us.
Kind Regards
Member Experience Team
I spoke with Erin today
I spoke with Erin today, Erin spoke clearly and politely during our conversation and was able to provide the information that I was looking for.
Thank you
7 oktober 2026
Svar från Aptia Group
Thank you for taking the time to share your feedback. We are delighted to hear that our team member was able to help you with the information that you needed.
Kind Regards
Member Experience Team
Lady on the phone was extremely helpful…
Lady on the phone was extremely helpful locating a lost pension
7 oktober 2026
Svar från Aptia Group
We are delighted to hear that our team member provided such excellent support in helping you trace your pension. Thank you for sharing your positive feedback with us.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you so much for taking the time to share your feedback. We are delighted to hear that our assistance was beneficial to you and that you had such a positive experience with our team.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are delighted to hear that our team was able to assist you effectively and provide clear answers to all of your queries. Your feedback is greatly appreciated.
Kind Regards
Member Experience Team
Excellent customer service!
A pleasure to speak to Ellen today who helped me through a log in problem with my account.
She was polite, patient with me and extremely helpful until we resolved the issue.
Thank you so much for a great experience.
7 oktober 2026
Svar från Aptia Group
Thank you for taking the time to share your positive feedback. We are delighted to hear that you received such patient and helpful support to successfully resolve your account issue.
Kind Regards
Member Experience Team
Good customer service
Good customer service, really helpful and listened to my concerns and put my mind at rest.
7 oktober 2026
Svar från Aptia Group
We are so glad to hear that our team was able to provide reassuring support and address your worries effectively. Thank you for sharing your positive experience with us.
Kind Regards
Member Experience Team
Very helpful
I dealt with a woman called Beth. She was very helpful and went through everything step by step to set up my account. Did not rush and explained everything. Excellent service
7 oktober 2026
Svar från Aptia Group
We are glad you enjoyed your experience. Thank you for your positive feedback regarding our team member taking the time to guide you thoroughly through your account setup. We appreciate your review.
Kind Regards
Member Experience Team
good overall service
7 oktober 2026
Svar från Aptia Group
Thank you for sharing your feedback, we are pleased that you were happy with the service provided by our team.
Kind Regards
Member Experience Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.