I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Se mer
Företaget har svarat
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Se mer
Företaget har svarat
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Se mer
Företaget har svarat
3,8
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Talked to a live person who was very…
Talked to a live person who was very knowledgeable.
8 oktober 2026
Svar från Aptia Group
We are so pleased to hear that you had a good experience speaking with our team. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Very quick to get through Caroline was…
Very quick to get through Caroline was very helpful and very pleasant to speak to
9 oktober 2026
Svar från Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that your call was answered so promptly and that our team member provided such pleasant and helpful assistance. Your positive experience is greatly appreciated.
Kind Regards
Member Experience Team
Inconclusive result
8 oktober 2026
Svar från Aptia Group
Thank you for your feedback. We're sorry the outcome wasn't what you had hoped for. We appreciate you taking the time to share your experience. Please do contact us again if further support is required.
Kind Regards
Member Experience Team
Very good service.
8 oktober 2026
Svar från Aptia Group
Thank you for your review. We're delighted to hear you received such good service from us. We appreciate you taking the time to share your feedback.
Kind regards
Member Experience Team
Jane made the confusing simple .
8 oktober 2026
Svar från Aptia Group
We appreciate your positive feedback and are happy we could provide the clarity that was needed.
Kind Regards
Member Experience Team
Helan was very helpfull & understanding.
8 oktober 2026
Svar från Aptia Group
Thank you for taking the time to share your feedback. We are so pleased to hear that our team member provided such helpful and understanding service.
Kind Regards
Member Experience Team
The agent I spoke to was patient and…
The agent I spoke to was patient and offered help and support
8 oktober 2026
Svar från Aptia Group
We are delighted to hear that our team member provided you with such a helpful experience. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Lovely lady on the phone helped answer…
Lovely lady on the phone helped answer all my questions and got me sorted
8 oktober 2026
Svar från Aptia Group
We are delighted to hear that our team member was able to assist you and get everything resolved for you. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Pension Quote
The advisor who dealt with my query and requested my pension quote was excellent. And the phone was picked up right away 🙂
8 oktober 2026
Svar från Aptia Group
We are so glad to hear that your call was answered so quickly and that our team member provided such great service with your request. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
Great customer service from Aptia
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & confirm it was completed & even rang back as promised to confirm! Great service & she couldn’t have been more helpful!
8 oktober 2026
Svar från Aptia Group
We are glad you had such a positive experience with our team. We appreciate your positive feedback regarding our team members who assisted you and followed up as promised. Thank you for your review.
Kind Regards
Member Experience Team
Thanks Emma…
The call was answered swiftly and Emma was very patient guiding me through the process which was needed. I will always be able to ring in the future, many thanks Emma you did great
8 oktober 2026
Svar från Aptia Group
It is wonderful to hear that your call was picked up so quickly and that you received such patient, helpful support. Knowing you feel confident to reach out to us whenever you need assistance in the future means a great deal to our team. Thank you for sharing your positive experience.
Kind Regards
Member Experience Team
Answered my call in minutes and girl…
Answered my call in minutes and girl was very helpful and polite
8 oktober 2026
Svar från Aptia Group
We are delighted to hear that your call was answered so quickly and that our team member provided such a polite and helpful service. Thank you very much for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Customer support and help
Call was answered very quickly - no wait. Your advisor, Cassidy, was clear, understanding, helpful and responded appropriately
8 oktober 2026
Svar från Aptia Group
We are delighted to hear that your call was answered so promptly and that our advisor provided clear, empathetic, and attentive assistance. Thank you for taking the time to share your positive feedback with us.
Kind Regards
Member Experience Team
The subject matter is not what you want…
The subject matter is not what you want to talk about, even though you must. Casandra made it easy and helped me get the result I required.
8 oktober 2026
Svar från Aptia Group
Thank you for your feedback. We're pleased to hear our team member made a difficult conversation easier and helped you achieve the outcome you were looking for.
Kind Regards
Member Experience Team
Pension quote request call It was nice to not have to repeat ID&V…
It was nice to not have to repeat ID&V when handed off from IVE/Automation to the agent . Helen was very cheerful and friendly and managed my request with zero friction. I will now await my pension quotation with the 3 days quoted. Many thanks
8 oktober 2026
Svar från Aptia Group
We are happy to hear that your experience was so seamless and pleasant. Thank you for your positive feedback.
Kind Regards
Member Experience Team
The lady I spoke to was very clear
The lady I spoke to was very clear, helpful and friendly.
8 oktober 2026
Svar från Aptia Group
We are so glad to hear that our team member provided you with such a clear, friendly, and helpful experience. Thank you for taking the time to share your kind feedback with us.
Kind Regards
Member Experience Team
Very good communication and helped me…
Very good communication and helped me sort out my problem quickly,
8 oktober 2026
Svar från Aptia Group
We are delighted to hear that our team communicated well and resolved your issue so efficiently. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for taking the time to leave us a positive review.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for your kind feedback. We're glad we could help and appreciate you taking the time to share your experience.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are glad you received such a good service form our team. Thank you for your feedback.
Kind Regards
Member Experience Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.