I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Se mer
Företaget har svarat
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Se mer
Företaget har svarat
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Se mer
Företaget har svarat
3,8
Bra
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Aptia Group
Thank you so much for taking the time to leave your feedback. We are delighted to hear that you experienced such good service from our team.
Kind Regards
Member Experience Team
good experience talking to one of the…
good experience talking to one of the operative helpful and cleared my querry
9 oktober 2026
Svar från Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience and that our team member was able to provide helpful assistance and resolve your query.
Kind Regards
Member Experience Team
Hi my experience was first class would…
Hi my experience was first class would recommend Aptia group to any one 👍
7 oktober 2026
Svar från Aptia Group
We are glad you had such a positive experience with our team, we appreciate you taking the time to share your feedback.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are glad you enjoyed your experience with us. Thank you for your positive feedback; we are happy to know our team provided prompt and helpful assistance.
Kind Regards
Member Experience Team
Caroline Bone who handled my call was…
Caroline Bone who handled my call was excellent.
She completely exceeded my expectations, and deliver more than I thought was possible, in a very efficient manner. First class service
9 oktober 2026
Svar från Aptia Group
Thank you for such lovely feedback, we are pleased to hear that your phone call went so well and that our team member went above and beyond to assist you so efficiently.
Kind Regards
Member Experience Team
Good communication hopefully I’ll hear…
Good communication hopefully I’ll hear something positive from my call
9 oktober 2026
Svar från Aptia Group
Thank you for your review. We're pleased to hear that you were happy with your call with our team. If there's anything further we can help with, please don't hesitate to get in touch.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are glad you enjoyed your experience with our team member. Thank you very much for taking the time to share your positive feedback about the helpful service we provided.
Kind Regards
Member Experience Team
Good experience
Good experience, Erin, quickly understood what I needed and sorted everything out for my. Excellent example of FCR. Thanks Rod
9 oktober 2026
Svar från Aptia Group
Thank you for sharing your positive feedback. We are delighted to hear that our team member was able to quickly understand your situation and resolve everything for you.
Kind Regards
Member Experience Team
Svar från Aptia Group
We appreciate you taking the time to leave your review.
Kind Regards
Member Experience Team
My query was felt with efficiently and…
My query was felt with efficiently and in satisfactory way
7 oktober 2026
Svar från Aptia Group
We are happy to hear that we resolved your query quickly and effectively. Thank you for your review.
Kind Regards
Member Experience Team
Still waiting for the rest of a death…
Still waiting for the rest of a death in benefit payment being paid. Even after making formal complaint to the ombudsman. A year later still going on. Holding onto our money for no good reason. Will probably be dead by the time they pay out due to stress.
9 oktober 2026
Omdöme utan inbjudan
Svar från Aptia Group
Thank you for bringing this to our attention, we are sorry to hear about your experience to date.
We have contacted you to request some further information in order that we may investigate the matter fully. We appreciate your patience and will review this once we have received your response.
Kind Regards
Member Experience Team
The assistant at Aptia was very professional
The assistant at Aptia was very professional and clear and explained the information i requested
9 oktober 2026
Svar från Aptia Group
Thank you for your review. We're pleased to hear our team member provided clear, professional support and was able to help with your enquiry.
Kind Regards
Member Experience Team
My query was answered properly by David…
My query was answered properly by David on the Edinburgh helpdesk.
9 oktober 2026
Svar från Aptia Group
We are happy to hear that our team provided clear and helpful support for your request. Thank you for your review.
Kind Regards
Member Experience Team
A very professional responce to my…
A very professional responce to my questions. Informative and friendly conversation. A very pleasent
Experiance.
9 oktober 2026
Svar från Aptia Group
Thank you for your review. We're delighted to hear that you found our communication helpful and friendly, and that our team provided a positive experience. We appreciate your feedback and are pleased we could assist you.
Kind Regards
Member Experience Team
Answered call promptly was very helpful…
Answered call promptly was very helpful and polite 👍🏻
9 oktober 2026
Svar från Aptia Group
Thank you for sharing your feedback. We are glad to hear that your call was answered quickly and that our team were able to provide knowledgeable and courteous assistance.
Kind Regards
Member Experience Team
Very helpful and patient member of…
Very helpful and patient member of staff who took the call
9 oktober 2026
Svar från Aptia Group
We are so pleased to hear that our team member was able to assist you with such care and understanding during your call. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are so pleased to hear that you had such a great experience with our team member. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
I was concerned and worried but Luca…
I was concerned and worried but Luca was super calm and took me through the process of registering which I did successfully . Thank you again . Highly re commended .
7 oktober 2026
Svar från Aptia Group
We are happy to hear that our team member eased your worries and guided you smoothly through the process. Thank you for taking the time to leave us a review.
Kind Regards
Member Experience Team
Great customer service
Informed, polite and helpful representative (Erin) able to rapidly help resolve query. Clear guidance and support with access to most of the details I needed.
9 oktober 2026
Svar från Aptia Group
We are so pleased to hear that our team member was able to assist you quickly and provide the guidance you needed. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
The lady i spoke with was very helpful…
The lady i spoke with was very helpful and was able to answer my questions. She was very easy to chat with.
8 oktober 2026
Svar från Aptia Group
We are delighted to hear that you had such a pleasant conversation with our team member and that all your questions were answered. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.