I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Se mer
Företaget har svarat
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Se mer
Företaget har svarat
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Se mer
Företaget har svarat
3,7
Medel
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Svar från Aptia Group
Thank you for taking the time to leave your review, we are glad that you were happy with the service you received from us.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for taking the time to leave your review, we are glad that you were happy with the service you received from us.
Kind Regards
Member Experience Team
My enquiry was dealt with quickly and…
My enquiry was dealt with quickly and efficiently in a pleasant manner.
9 oktober 2026
Svar från Aptia Group
We are delighted to hear that you received such good service from our team. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
My pension became due months ago but I…
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue remains unresolved. My withdrawal requests with M𝚘netian...have been handled without repeated reminders and I've found help when I've needed it.
11 oktober 2026
Omdöme utan inbjudan
Svar från Aptia Group
Thank you for bringing this to our attention, we are sorry to hear about your experience to date.
We have contacted you to request some further information in order that we may investigate the matter fully. We appreciate your patience and will review this once we have received your response.
Kind Regards
Member Experience Team
Good quick response to my pension…
Good quick response to my pension questions
Information I requested on the way
9 oktober 2026
Svar från Aptia Group
We are glad to hear that our team were able to provide prompt assistance with your queries. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for taking the time to leave your review, we are glad that our team were able to assist you in such a timely way.
Kind Regards
Member Experience Team
Very helpful with my situation.
9 oktober 2026
Svar från Aptia Group
Thank you for your review. We're glad we could help and provide support with your situation.
Kind Regards
Member Experience Team
VERY HELPFULL
9 oktober 2026
Svar från Aptia Group
Thank you for taking the time to leave your review, we are glad that our team were able to assist you.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are glad we could help address most of your questions, and we appreciate your feedback. If we can be of any further assistance, please do not hesitate to contact us again.
Kind Regards
Member Experience Team
The team member was thorough & very…
The team member was thorough & very helpful & kept discussion straightforward in helping me understand as am slightly impaired with Parkinsonism & Vascular Dementia
8 oktober 2026
Svar från Aptia Group
Thank you so much for your feedback. We are so glad to hear that our team member was patient, clear, and supportive during your discussion. We appreciate your kind words.
Kind Regards
Member Experience Team
Caroline was very helpful
Caroline was very helpful . She was easy to understand and enthusiastic.
8 oktober 2026
Svar från Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had such a clear, positive and helpful interaction with our team member.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are delighted to hear that our team was able to assist you and take care of your situation effectively. We appreciate you taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Cassandra and tesm so helpful and clear…
Cassandra and tesm so helpful and clear and courteous
8 oktober 2026
Svar från Aptia Group
We are so pleased to hear that you received such clear, polite, and supportive assistance from our team. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
This is the worst pension management…
This is the worst pension management company I have ever come across, I have work for a company for 34 years nearly and payed into a pension scheme for all my time there, originally it was Mercer but then became Aptia in 2024, for a couple of year people at the company I work for have been moving there pension to access some funding and told they couldn't do that (no explanation given and nothing in any written agreement going back to 1994, I have read them all), No w fast forward to this year I requested to move my pension to another provider 3 times and still not had a response off them, which is really worrying considering they are managing millions or £ of peoples future, I have already approached the company I work for to have it looked into, doesn't fill me with confidence to say the least, don't waste your time with Aptia !!
10 oktober 2026
Omdöme utan inbjudan
Svar från Aptia Group
Thank you for bringing this to our attention, we are sorry to hear about your experience to date.
We have contacted you to request some further information in order that we may investigate the matter fully. We appreciate your patience and will review this once we have received your response.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for your review, we are glad to hear you that you received such good service from our team.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you so much for taking the time to leave your feedback. We are delighted to hear that you experienced such good service from our team.
Kind Regards
Member Experience Team
good experience talking to one of the…
good experience talking to one of the operative helpful and cleared my querry
9 oktober 2026
Svar från Aptia Group
Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience and that our team member was able to provide helpful assistance and resolve your query.
Kind Regards
Member Experience Team
Hi my experience was first class would…
Hi my experience was first class would recommend Aptia group to any one 👍
7 oktober 2026
Svar från Aptia Group
We are glad you had such a positive experience with our team, we appreciate you taking the time to share your feedback.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are glad you enjoyed your experience with us. Thank you for your positive feedback; we are happy to know our team provided prompt and helpful assistance.
Kind Regards
Member Experience Team
Caroline Bone who handled my call was…
Caroline Bone who handled my call was excellent.
She completely exceeded my expectations, and deliver more than I thought was possible, in a very efficient manner. First class service
9 oktober 2026
Svar från Aptia Group
Thank you for such lovely feedback, we are pleased to hear that your phone call went so well and that our team member went above and beyond to assist you so efficiently.
Kind Regards
Member Experience Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.