I had a great experience with Aptia Group, thanks to Claudia. She was friendly, professional, and very helpful, explaining everything clearly and making the process easy and stress-free. Her support a... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue re... Se mer
Företaget har svarat
I rang up to make a complaint but the way that Lisa spoke to me and dealt with my enquiry calmed me down and made me not want to complain. She spoke to me with such empathy and listened and understood... Se mer
Great customer service from Aptia, needed some documentation that I had chased a couple of times Jamie was very helpful but would like to thank Lias who went above & beyond & was able to chase & conf... Se mer
Företaget har svarat
3,7
Medel
1 tn omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
great and competent CSR.
12 oktober 2026
Svar från Aptia Group
Thank you for sharing your feedback, we are pleased to hear that you had such a positive experience with our team.
Kind Regards
Member Experience Team
Helen was really helpful
Helen was really helpful, confirming the things I needed confirming.
12 oktober 2026
Svar från Aptia Group
We are delighted to hear that our team member was able to provide such helpful support. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for your feedback. We appreciate knowing our team provided attentive service and communicated everything clearly so you felt supported.
Kind Regards
Member Experience Team
Email address issue fixed!
Jane was super helpful and friendly. Resolved the issue re my email address without a hitch!
Excellent customer service.
12 oktober 2026
Svar från Aptia Group
We are delighted to hear that our team member provided excellent service and quickly resolved your issue. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
My call was answered swiftly and the…
My call was answered swiftly and the member of the team was extremely clear, knowledgeable and helpful.
I was given clear answers to my questions and full understanding of the next steps.
12 oktober 2026
Svar från Aptia Group
We are delighted to hear that your phone call was handled so efficiently and that our team were able to provide the help that you needed. Thank you for sharing your feedback with us.
Kind Regards
Member Experience Team
Such help staff
12 oktober 2026
Svar från Aptia Group
Thank you for taking the time to leave your review, we are pleased that our team were able to assist you.
Kind Regards
Member Experience Team
I've been chasing Aptia for a year...
I've been chasing Aptia for a year to start my pension. Latest call today showed no progress and the bored call handler refused to escalate my case before cutting me off mid-sentence. This is miserable.
12 oktober 2026
Omdöme utan inbjudan
Svar från Aptia Group
Thank you for bringing this to our attention. We have requested further information from you so that we can fully investigate the matter. Once we have received this, we will contact you directly.
Kind regards,
Member Experience Team
Thank you Helen
Thank you Helen , you went above and beyond to help me today . You are an absolute gem of a lady , and brilliant at your job. 👍
12 oktober 2026
Svar från Aptia Group
We are so glad to hear that our team member went out of her way to provide you with such great service. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Angie was very helpful
Angie was very helpful, polite and and handled the call very professionally..thankyou !
12 oktober 2026
Svar från Aptia Group
We are pleased that our team member provided such a polite, helpful and professional service. Thank you for taking the time to share your feedback with us.
Kind Regards
Member Experience Team
Friends and helpful
Call handler was extremely helpful and friendly. They sorted out my problem quickly and with no fuss.
12 oktober 2026
Svar från Aptia Group
We are so glad to hear that our call handler provided such friendly support and resolved your issue so efficiently. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are pleased that our team was able to support you with all of your queries. Your positive feedback is appreciated.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for taking the time to leave your review, we are glad that you were happy with the service you received from us.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for taking the time to leave your review, we are glad that you were happy with the service you received from us.
Kind Regards
Member Experience Team
My enquiry was dealt with quickly and…
My enquiry was dealt with quickly and efficiently in a pleasant manner.
9 oktober 2026
Svar från Aptia Group
We are delighted to hear that you received such good service from our team. Thank you for taking the time to share your positive experience with us.
Kind Regards
Member Experience Team
My pension became due months ago but I…
My pension became due months ago but I still have not received any payments. I have made numerous phone calls to customer service but I still cannot get a clear answer or access my money. The issue remains unresolved. My withdrawal requests with M𝚘netian...have been handled without repeated reminders and I've found help when I've needed it.
11 oktober 2026
Omdöme utan inbjudan
Svar från Aptia Group
Thank you for bringing this to our attention, we are sorry to hear about your experience to date.
We have contacted you to request some further information in order that we may investigate the matter fully. We appreciate your patience and will review this once we have received your response.
Kind Regards
Member Experience Team
Good quick response to my pension…
Good quick response to my pension questions
Information I requested on the way
9 oktober 2026
Svar från Aptia Group
We are glad to hear that our team were able to provide prompt assistance with your queries. Thank you for taking the time to share your feedback.
Kind Regards
Member Experience Team
Svar från Aptia Group
Thank you for taking the time to leave your review, we are glad that our team were able to assist you in such a timely way.
Kind Regards
Member Experience Team
Very helpful with my situation.
9 oktober 2026
Svar från Aptia Group
Thank you for your review. We're glad we could help and provide support with your situation.
Kind Regards
Member Experience Team
VERY HELPFULL
9 oktober 2026
Svar från Aptia Group
Thank you for taking the time to leave your review, we are glad that our team were able to assist you.
Kind Regards
Member Experience Team
Svar från Aptia Group
We are glad we could help address most of your questions, and we appreciate your feedback. If we can be of any further assistance, please do not hesitate to contact us again.
Kind Regards
Member Experience Team
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.