I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mer
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I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mer
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The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Se mer
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Företagsinformation
Skrivet av företaget
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktuppgifter
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I spoke to Mary
I spoke to Mary, she was very helpful, and very knowledgeable. She answered all my questions and explained exactly what I had to do. I’m really pleased! Thank you.
21 april 2026
Svar kan ha AI-innehållLäs mer
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
The person I spoke to was brilliant
The person I spoke to was brilliant. She helped me negotiate the website and update my password and details with ease. Would have been 5 stars had i not had to wait on hold for 39 minutes!
20 april 2026
Svar från XPS Group
We're happy to hear that the person you spoke with was helpful in navigating our website and updating your information. We regret the long wait time you experienced. We'll look into this. Thank you.
XPS Member Support
Customer Service
A call into the team was answered swiftly, information shared was clear and professionally delt with.
Great team!
20 april 2026
Svar från XPS Group
We're happy to hear that your call was answered quickly and that the information shared was clear and professional. We appreciate your positive feedback about our team!
XPS Member Support
Poor Customer Service - Spent 45 minutes on hold waiting for…
Spent 45 minutes on hold waiting for someone to simply change my home address. Hung up in the end. Awful. Surely they/you can make it easier to do this online and save time and money.
20 april 2026
Omdöme utan inbjudan
Svar från XPS Group
We regret your long wait time and frustration when trying to update your address. We appreciate your feedback and will explore online options to improve our services.
XPS Member Support
Svar från XPS Group
We're happy to hear that you had such a positive experience. Thank you for your feedback; we appreciate it.
XPS Member Support
Pension
The young lady we spoke to was so lovely and patient with us. She made everything so easy to understand
20 april 2026
Svar från XPS Group
We're so happy to hear that our team member was lovely and patient and that she made everything easy to understand. We appreciate your feedback!
XPS Member Support
Great Customer service
Spoke with Sarah who was cheerful, polite and patient. Nothing was too much trouble. Would happily recommend.
20 april 2026
Svar från XPS Group
We're happy to hear that our agent was cheerful, polite, and patient, and that nothing was too much trouble. We appreciate your recommendation!
XPS Member Support
I was greeted well and given good…
I was greeted well and given good information left me with the feeling I was being looked after.
20 april 2026
Svar från XPS Group
We're happy to hear that you were greeted well and felt looked after with the information provided. We appreciate you sharing your positive experience!
XPS Member Support
Account registration
I have been trying to register to access my pension account since January, today I received an email telling me to log in without any details of password. The email today was in response to 31st, March, requesting my registration details, 17 days and I am still no further forward. At my age I need to update my details and pension preferences. It looks as though it's not going to happen. All sorted no thanks to good staff at the weekend.
17 april 2026
Omdöme utan inbjudan
Svar från XPS Group
We regret that you've had trouble accessing your pension account. We appreciate your feedback and apologize for the inconvenience you experienced while trying to update your details.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
Thank you
XPS Member Support
Svar från XPS Group
We appreciate you sharing your feedback. We're so glad to hear that our call handler was helpful and eager to assist you!
XPS Member Support
Excellent Service form David Wilberforce.
I was finding it difficult to register with XPS due to my age and not being good with technology.
As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very clearly and had an exceptional patient and friendly manner. He took the time to guide me through the registration procedure which he made easy for me.
The overall experience was exceptional.
Excellent service like David gave simply jumps out at you these days. Thank you David, you are a credit to your company.
17 april 2026
Svar från XPS Group
We're happy to hear that you had such a positive experience. It's great to know that our team was able to assist you with your registration. We appreciate you taking the time to share your feedback.
XPS Member Support
Svar från XPS Group
We appreciate you taking the time to share your feedback. We are so glad that you found our team member helpful and informative.
XPS Member Support
Svar från XPS Group
We appreciate you sharing your positive experience. We are so happy to hear that you found our team member helpful and pleasant.
XPS Member Support
Great customer service by Mary
Great customer service by Mary, credit to her company.
Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent outcome or update on my notes.
XPS seem to be very slow and don't appear to keep their clients updated.
17 april 2026
Svar från XPS Group
We appreciate your positive feedback regarding our customer service. We are sorry to hear about the delays and lack of communication you experienced. We'll address this internally to improve our responsiveness and ensure clients receive timely updates. Thank you for bringing this to our attention.
XPS Member Support
I’m very happy with the service i got
I’m very happy with the service i got, all my questions were answered well and in full, leaving me clear in the way forward with my retirement. Thank you for your help.
15 april 2026
Svar från XPS Group
We're happy to hear that you're very satisfied with the service you received. We appreciate that all your questions were answered well and that you are clear about your retirement. Thank you for your help.
XPS Member Support
Svar från XPS Group
We're happy to hear that our efficiency helped answer your question. Thank you for your positive feedback; we appreciate it!
XPS Member Support
Unacceptable Service Levels
For the 2nd time in 5 weeks, I have requested documentation for a tax-free withdrawal / other details to be e-mailed / sent out to me.
The 1st call was on the 10th March. I was advised that the documentation would be sent via post / e-mailed prior to a meeting with my Financial Advisor - a meeting which had to be cancelled.
The 2nd call took place on Monday of this week when I was advised that the documents would be e-mailed before the end of that working day (Monday) - the staff member checked with a colleague before making this commitment. And via the post too.
I am still waiting, having received absolutely nothing - and have had to rearrange a meeting with my Financial Advisor for the 2nd time.
I am planning to escalate this unsatisfactory service accordingly.
15 april 2026
Svar från XPS Group
We apologize for the delays in sending your tax-free withdrawal documentation. We understand the frustration this has caused, especially with rescheduling your Financial Advisor meeting.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
clear IVR options
clear IVR options
holding for an acceptable amount of time
agent (Leanne) answered all my questions succinctly on the call
15 april 2026
Svar från XPS Group
We're happy to hear that you found the IVR options clear and the hold time acceptable. We appreciate your positive feedback regarding the agent's helpfulness!
XPS Member Support
The agent Julian was fantastic he…
The agent Julian was fantastic he discussed everything clearly and listened to my questions
15 april 2026
Svar från XPS Group
We're happy to hear that the agent provided you with a clear explanation and listened to your questions. We appreciate your positive feedback!
XPS Member Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
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