I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mer
Företaget har svarat
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mer
Företaget har svarat
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Se mer
Företaget har svarat
Företagsinformation
Skrivet av företaget
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktuppgifter
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Very friendly and helpful.👍
14 april 2026
Svar från XPS Group
We appreciate your kind words! We're happy to hear that you found our team helpful and friendly.
XPS Member Support
Questions
I had a couple of questions that I wasn't too sure about and the member of staff answered them without hesitation and to my satisfaction. Well trained staff .
14 april 2026
Svar från XPS Group
We're happy to hear that our staff answered your questions thoroughly and to your satisfaction. We appreciate your feedback regarding our well-trained staff.
XPS Member Support
Svar från XPS Group
We appreciate you sharing your feedback. We're so glad that our agent was professional and understanding!
XPS Member Support
Svar från XPS Group
We are so happy our team was patient and understanding. Thank you for sharing your positive experience with us!
XPS Member Support
XPS Pension
XPS Pension - contacted to discuss my pension and spoke to Sarah. She was warm, friendly and professional and very helpful.
13 april 2026
Svar från XPS Group
We're happy to hear that your pension discussion was helpful. We appreciate your kind words about the warm, friendly, and professional service you received. Thank you!
XPS Member Support
Thank you Julie, Jess and Karen
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint and took the time to ensure I was totally happy before we finished the phone call.
Thank you Julie for making the experience so unstressful.
Thank you also to Jess and Karen, who have been unbelievably helpful too.
I expected the experience to be a nightmare and I was proved wrong , with your very helpful staff making it so much easier to sort out.
Really appreciate their time, efforts and patience. Thank you.
7 april 2026
Svar från XPS Group
We're happy to hear that our team made your pension experience so positive! We appreciate you acknowledging their patience and support in ensuring you felt comfortable and informed. Thank you for sharing your kind words.
XPS Member Support
Excellent service
10 april 2026
Svar från XPS Group
We appreciate your feedback and are glad you had a professional, efficient, and helpful experience. Thank you for taking the time to share.
XPS Member Support
Svar från XPS Group
We appreciate your feedback and are glad you had a professional, efficient, and helpful experience. Thank you for taking the time to share.
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Polite helpful and straight to business…
Polite helpful and straight to business very professional
8 april 2026
Svar från XPS Group
We appreciate your feedback and are glad you had a professional, efficient, and helpful experience. Thank you for taking the time to share.
XPS Member Support
The person was very kind and patient
The person was very kind and patient. I have learning difficulties. She explained everything and told me my options .
8 april 2026
Svar från XPS Group
We're happy to hear that our team member was kind and patient and clearly explained your options. We appreciate you taking the time to share your experience!
XPS Member Support
Review
Both advisors I spoke to were excellent and efficiently dealt with my queries. The security questions at the beginning of the call take too long and the advisor goes through them all again anyway.
8 april 2026
Svar från XPS Group
We're happy to hear that our advisors efficiently addressed your questions. We appreciate your feedback regarding the security questions and will review the process to improve the experience.
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Fantastic help
8 april 2026
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
XPS - great service - thank you Julian !
Julian was the XPS colleague who called me back after I’d left a callback request.
He was incredibly clear, helpful and after making all the appropriate checks followed up on my behalf and came back with clear and reassuring responses. He was empathetic and inspired confidence throughout.
7 april 2026
Svar från XPS Group
We're happy to hear that you had such a positive experience. It's great to know the colleague who assisted you was clear, helpful, and empathetic, providing reassuring responses and inspiring confidence. Thank you for your feedback.
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Terrible
Sent numerous emails over several months regarding my pension annex from a dissolved marriage. Been fobbed off constantly with sound bites and guff. Running out of patience with these fraudsters. Will be turning to the ombudsman to try and receive the info required. Almost on a par with sky who are a disgrace.
11 mars 2026
Omdöme utan inbjudan
Svar från XPS Group
We apologize for the frustration caused by delays with your pension annex request. We are sorry for any inconvenience.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
XPS Member Support
The assistant
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I received an email back, confirming what was required. The assistants name was Mary very helpful and pleasant. Thank you
1 april 2026
Svar från XPS Group
We're happy to hear that the assistant was helpful and informative during your enquiry. We appreciate your positive feedback regarding the clarification you received. Thank you.
XPS Member Support
Very helpful lady I spoke too
Very helpful lady I spoke too. Took time to go through the paperwork with me to ensure they had everything needed.
1 april 2026
Svar från XPS Group
We're happy to hear that our team member was very helpful and took the time to thoroughly review the paperwork with you. We appreciate your feedback!
XPS Member Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.