I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mer
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I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mer
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The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Se mer
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Företagsinformation
Skrivet av företaget
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktuppgifter
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Called quite a few times of late
Called quite a few times of late. However, this is on today’s experience.
Karen was genuinely incredibly helpful and provided real support & guidance.
Call back system worked a treat too!
25 mars 2026
Svar från XPS Group
We appreciate you sharing your recent experience. We're happy to hear that our callback system worked well for you and that one of our team members provided helpful support and guidance.
XPS Member Support
The staff on the phone were very…
The staff on the phone were very helpful. Unfortunately it was not there fault that the documents I requested on 2 occasions have not been received by myself in the post. This is obviously a fault with Royal Mail.
25 mars 2026
Svar från XPS Group
We appreciate you acknowledging our staff's helpfulness. We're sorry the documents haven't arrived. It's frustrating when postal issues occur, and we'll investigate how to prevent this in the future.
XPS Member Support
helpfull operators…
short wait on phone to speak to someone,and they run through everything with you so you understand all the details.
24 mars 2026
Svar från XPS Group
We're happy to hear that you had a positive experience. It's great to know that our team provided you with a clear and thorough explanation of all the details. Thank you!
XPS Member Support
Svar från XPS Group
We're glad the expert was helpful during the call. We appreciate you taking the time to share your positive experience with us.
XPS Member Support
7 months later..Still nothing.
My dads pension has been passed to trustees 3 times now, They also decided that i was not entitled to claim for him but instead my mother whom he divorced 30+ years before his death. Now they say she can't claim it either so its back to a trustee for decisions. My dad passed away 7 months ago & its still not sorted.
31 mars 2025
Omdöme utan inbjudan
Svar från XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Fantastic customer service!
The person I spoke with on the phone (Julian) was very patient, helpful and lovely! The issue was resolved perfectly and promptly. Very happy!
24 mars 2026
Svar från XPS Group
We appreciate you sharing your feedback. We're happy to hear that you found our team member to be patient, helpful, and lovely, and that your issue was resolved perfectly and promptly.
XPS Member Support
Svar från XPS Group
We appreciate your feedback and are so glad that you found our agent knowledgeable and helpful!
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Terrible customer service
Terrible customer service. All phone numbers on paperwork go straight to voicemail and no one calls back. So emailed instead. Waited 2 months to try and get information, and when they eventually answered, they didn’t even provide what I asked for. So now back to square one and waiting.
23 mars 2026
Omdöme utan inbjudan
Svar från XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Quick response. All good
Quickly answered - no waiting.
Customer service individual answered my questions clearly and made me feel like a person.
Overall a good experience.
23 mars 2026
Svar från XPS Group
We're happy to hear that your questions were answered quickly and clearly. We appreciate your feedback and are glad you felt valued. Thank you for sharing your positive experience!
XPS Member Support
Lady on phone was extremely helpful
20 mars 2026
Svar från XPS Group
We're happy to learn that you had a great experience. We appreciate you taking the time to leave us this positive feedback!
XPS Member Support
Svar från XPS Group
We are happy to hear that you found our customer service excellent and patient. Thank you for your positive feedback!
XPS Member Support
Call taker was extremely helpful
Call taker was extremely helpful , however the time taken to complete a pension sharing order has taken well over six months. Whilst this is not wholly an xps issue , it is also the fault of Equiniti the previous provider who were asked to complete this in 2021
18 mars 2026
Svar från XPS Group
We appreciate your feedback and are happy to hear that our call taker was helpful. We're sorry it has taken so long to complete the pension sharing order. We'll review the process to see where improvements can be made with external providers.
XPS Member Support
The advisor was really helpful and…
The advisor was really helpful and answered all my questions
18 mars 2026
Svar från XPS Group
We're happy that the advisor was helpful and answered your questions! We appreciate you taking the time to leave us this positive feedback.
XPS Member Support
The operator was patient and dealt with…
The operator was patient and dealt with my various queries professionally and assisted me with setting up my pension app.
18 mars 2026
Svar från XPS Group
We're happy to hear that you had a positive experience. We appreciate your kind words and are so glad that our team member was able to assist you with your pension app.
XPS Member Support
Brilliantly efficient and helpful…
Brilliantly efficient and helpful member of staff (Karen?).
You’ve lost the fifth star for the length of time the phone rang ahead of picking up; 18mins mid-morning.
18 mars 2026
Svar från XPS Group
We appreciate your positive feedback regarding our staff. We regret the delay you experienced when calling. We will review our phone system to improve our response time. Thank you.
XPS Member Support
Where is my lump sum?
I retired on 11th March 2026. I sent all my paperwork with my options in November 2025. These were added to my file in December 2025. I heard nothing until the 9th March 2026 when I was informed my lump sum payment was being "processed". I recieved written confirmation that my lump sum would be paid 5 working days after the date of retirement (11th March). As I write, it is the 5th working day after my retirement, and no lump sum. I phoned XPS yesterday for some sort of reassurance. I was informed the paperwork "wasnt signed off" and I should have recieved an exact date for payment. I would recieve a confirmation email by the end of the day.....this was yesterday....NOTHING. Apart from the fact youre on hold for a minimum of 30 minutes when you ring them (my record is 1hr 20 mins), I feel like I am being fobbed off everytime. I had had to cancel 2 appts I made today as I had relied on my money going in and it hasn't. Where is MY pension????? Furthermore I am curious how much interest MY pension is accruing in YOUR bank account. Absolutely shocking "service" from this company. You have literally made what shouldve been a happy time in my life, for my family, into an absolute nightmare.
18 mars 2026
Omdöme utan inbjudan
Svar från XPS Group
We regret to learn of the payment delay and the impact this has had. We apologize for the inconvenience and frustration caused by the lack of communication and hold times.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you.
XPS Member Support
The young lady was very helpful indeed…
The young lady was very helpful indeed - thank you …
16 mars 2026
Svar från XPS Group
We're happy the staff member was helpful and appreciate you taking the time to leave us such positive feedback. Thank you.
XPS Member Support
XPS have very friendly staff but they…
XPS have very friendly staff but they seem unable to progress any queries. The turnaround time on any correspondence is around 10 days even though I have requested a call in case of any issues progressing my pension. I am now more than a month past
My retirement date and have been trying to resolve this since December. The staff seem unable to contact trustees directly to sort out any issues. The company I was with is relatively small and the number of new retirees at any time cannot be more than 5 or so but I still cannot get a clear answer on when my pension or lump sum will be paid.
13 mars 2026
Omdöme utan inbjudan
Svar från XPS Group
We appreciate your feedback. We're sorry to hear about the delays and lack of clarity regarding your pension and lump sum. We aim to resolve queries efficiently and regret that we have not met your expectations.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
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