I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Se mer
Företaget har svarat
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Se mer
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I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Se mer
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The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Se mer
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Företagsinformation
Skrivet av företaget
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Kontaktuppgifter
Storbritannien
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Utmärkt
2 tn omdömen
Innehåll från riktiga människor är i fokus på Trustpilot. Det här företaget kan dock även använda vårt AI-verktyg för att skriva sina svar.
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Stopped the pension of an old man with dementia.
Stopped my Dads pension because a letter was returned , He attends day care is the reason he wasn't home, 92 year old suffering from dementia. over a year later and after being told he is still alive and saying his pension would start in january NOTHING! Come on XPS lets hear the excuses!
Vivian Clark (son of said pensioner)
3 april 2026
Omdöme utan inbjudan
Svar från XPS Group
We sincerely apologize for the distress caused by the pension stoppage. We know it's frustrating when payments are delayed, especially given the circumstances.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you?
XPS Member Support
The young lady l spoke to was very…
The young lady l spoke to was very helpful and went out of way to find the information I needed
2 april 2026
Svar från XPS Group
We're happy to hear that our team member was so helpful and resourceful in getting you the information you needed. Thank you for your positive feedback!
XPS Member Support
Helpfun and knowlegable
1 april 2026
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Sarah was patient and understanding
Sarah was patient and understanding to my questions and dealt with all my questions and satisfied my needs.
31 mars 2026
Svar från XPS Group
We're happy to hear that our agent was patient and understanding when dealing with your questions, and that they satisfied your needs. We appreciate your feedback!
XPS Member Support
From the start to finish the staff…
From the start to finish the staff member was very helpful. She went through login process and explained everything clearly. She was very patient and pleasant with it. Made the whole process painless and informative.
31 mars 2026
Svar från XPS Group
We're happy to hear that the staff member was helpful and patient. We appreciate you taking the time to share your feedback regarding the informative and painless process.
XPS Member Support
What a pleasure to speak to Karen
What a pleasure to speak to Karen. She was bright enthusiastic and informative. Thank you Karen
31 mars 2026
Svar från XPS Group
We are happy to hear that you had such a wonderful experience! We appreciate you taking the time to leave us this very positive feedback.
XPS Member Support
Your agent was very polite and answered…
Your agent was vert polite and answered all of my questions and was very proffessinol
30 mars 2026
Svar från XPS Group
We appreciate you sharing your feedback. We are happy to hear that our agent was polite, professional, and answered all of your questions.
XPS Member Support
Very happy with the staff that dealt…
Very happy with the staff that dealt with me on the phone.
Each time was told the documents I need would take 10 working days by 2nd class post.
Twice now I have received nothing in the post despite email arriving within days.
Why do they not send them, or why not use 1st class so the annoying disappointment can happen sooner?
30 mars 2026
Omdöme utan inbjudan
Svar från XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Svar från XPS Group
We are happy to hear that our customer service was helpful and pleasant for you. Thank you for your positive feedback and time.
XPS Member Support
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Excellent customer service and answered…
Excellent customer service and answered questions easily
30 mars 2026
Svar från XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Very helpful and sorted out the issues…
Very helpful and sorted out the issues immediately
27 mars 2026
Svar från XPS Group
We are very happy that we could resolve your issues quickly and provide such helpful support. Thank you for your positive feedback!
XPS Member Support
Your Agent was knowledgeable &…
Your Agent was knowledgeable & professional. She helped me with my query & wished me happy birthday for next week which was a nice touch.
27 mars 2026
Svar från XPS Group
We're happy to hear that our agent was helpful and professional! We appreciate you mentioning the birthday wish and are grateful for your positive feedback.
XPS Member Support
Good but did wait over 15 minutes when…
Good but did wait over 15 minutes when told there was a wait time of under 5
27 mars 2026
Svar från XPS Group
We appreciate your feedback. We're sorry the wait exceeded the estimated time. We will review this to improve our time estimates.
XPS Member Support
Really great telephone service
Really great telephone service. Sarah was precise & very helpful.
27 mars 2026
Svar från XPS Group
We're happy to hear that you received precise and helpful telephone support. Thank you for sharing your positive experience with us!
XPS Member Support
The members of staff was vey…
The members of staff was vey knowledgeable and professional
27 mars 2026
Svar från XPS Group
We appreciate your feedback and are so glad to hear that you found our staff knowledgeable and professional. Thank you for your time.
XPS Member Support
Karen was superb
Karen answered the call very quickly and dealt with my issues in a most professional and helpful way. She was very patient and pleasant. I was extremely satisfied with my experience.
26 mars 2026
Svar från XPS Group
We're happy to hear that your call was answered quickly and your issues were resolved professionally. We appreciate your kind words regarding the patience and pleasantness you experienced, and we're glad you were satisfied.
XPS Member Support
You agent was professional and thorough…
You agent was professional and thorough with my reason to call. Excellent service 👏.
25 mars 2026
Svar från XPS Group
We appreciate you sharing your feedback. We're happy to hear that our agent provided professional and thorough service!
XPS Member Support
Was given all the information i asked…
Was given all the information i asked for.
Great service
25 mars 2026
Svar från XPS Group
We are happy to hear that we provided you with the information you needed. Thank you for your positive feedback and for recognizing our service.
XPS Member Support
Excellent Experience
Helpful, friendly and professional service - expectations fully met. Very satisfied
25 mars 2026
Svar från XPS Group
We appreciate your positive feedback and are so glad our helpful service met your expectations. Thank you for sharing your experience with us.
XPS Member Support
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Företag kan be sina kunder om omdömen via automatiska inbjudningar. Dessa omdömen markeras som verifierade för att visa att det handlar om verifierade upplevelser.
Läs mer om andra typer av omdömen.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.