Complete rubbish from China, jewellery is not hand made or metal, hardware painted plastic. Doesn’t represent the photos on their website! Silver jewellery had gold painted hardware, not stones but p... Se mer
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Amandaoliverjewels
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This jewellery is nothing like the fake-advertised products. The company is based in HongKong not Australia. The items arrived eventually but are rubbish plastic items, they have gone straight to the... Se mer
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Ordered some earrings that were advertised as hand crafted & from Sydney !! Was shipped from China & arrive a month later. Looked nothing at all like the product that was advertised. They do not do re... Se mer
Amanda &Oliver Jewellery is not hand made, nor is it fine and dainty jewellery that you see on the website. I placed an order and received jewellery that looks similar to the pictures on the onli... Se mer
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I think they're BIG BIG Scammers
I think they're BIG BIG Scammers! Save your money. Stay away. The jewellery does NOT match the pictures, very poor quality. Its shipped from China. Took a long time to arrive. The three items that I ordered were shoved together in a very low quality, no name box. I found it useless talking to this company. I contacted my bank with all the evidence and they helped.
Edit to add: No, the matter was NOT resolved between us. Such rude customer service. If you're in my shoes, a complain to the bank or PayPal etc would be effective. I highly recommend bank and PayPal to get the money back. I wish I could upload pictures of jewellery. It's extremely low quality flimsy plastic. Not one piece matches the pictures.
2 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
I find this very upsetting to say. We have tens of thousands of satisfied customers, and it could be something you don't like, or something could go wrong. To then say we're scammers is ridiculous.
Your package was delivered, you could return it for free, and there's absolutely nothing wrong. Your bank contact was also pointless because we've already resolved this between us.
Svar från Amandaoliverjewels
I find this very difficult to say without explanation, and I can't find any orders from you. It gives a very distorted picture. Can you send me your contact details and order number?
cheap plastic jewellery
This jewellery is nothing like the fake-advertised products. The company is based in HongKong not Australia. The items arrived eventually but are rubbish plastic items, they have gone straight to the kids dress up box. The company appears to change its name (Charlotte & Oliver is another one) and always has a mum and child closing-down associated sob story. Avoid this seller, it's not an honest sale, reported to IG as well.
1 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hello Carmel,
Thank you for taking the time to share your feedback. We’re sorry to hear that you feel disappointed; however, we’d like to clarify a few points.
The claims made in this review are not accurate based on our records. We have carefully checked our order database and are unable to locate any purchase associated with the name used in this review. Because of this, we’re unable to verify the order or the experience described.
If there has been any misunderstanding or if your order did not meet expectations, we genuinely encourage you to contact us directly. Our customer support inbox is always open, and we are more than happy to review the concern and offer a proper resolution, including returns or refunds where applicable.
We take transparency and customer satisfaction very seriously, and we resolve issues promptly when customers reach out to us directly.
Please feel free to email us at info@amandaoliverjewels.com so we can assist you.
I purchased Vintage Blue Stone Pearl…
I purchased Vintage Blue Stone Pearl Earrings in Sep 2025 for the event in November. They arrived very quickly. They looked different from the photos, more like something that my 13-y.o. daughter would do at school. In 3 weeks (kept in the box) they changed the colour. All silver-colour parts became yellow. I contacted customer service and asked for a 30-day money back offer. They responded that they can only return 40% of the price I paid as it was purchased on offer or I can return the item to China; upon verification of the return to China, they can process my full refund. I asked for an address and contacts for verification and they sent me a street address without any contact details. Return address is:
Jianlan Road
Yinzhou District
Ningbo City, Zhejiang Province, China
Postal Code: 315101.
So here is the address if you wonder where the jewellery is made. I won't buy anything from them again. I definitely do not recommend it.
20 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Kasia,
Thank you for sharing your experience, and I’m truly sorry for the disappointment and frustration this has caused. This is absolutely not what we want for our customers, and I sincerely apologize that the items didn’t meet your expectations.
We’ve tried to resolve this with you, and we searched your details in our system, but unfortunately, we haven’t been able to find any order under the information provided. It’s possible the order was placed under a different name or email.
We’ve already requested your details here, but could you also please email us directly at info@amandaoliverjewels.com with your order number or the email used at checkout? This will allow us to locate your purchase and help you properly.
We’re here to assist you and want to work toward a resolution we just need your correct order details to do so.
Cheap Rubbish
I received the products ordered but they were cheap rubbishy items. Don't be fooled. $$$ wasted
28 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Megan,
Thank you for sharing your feedback, and I’m truly sorry to hear that your experience wasn’t a positive one. This is never what we want for our customers, and I sincerely apologize for the disappointment this has caused.
We really do want to help you, but we weren’t able to find any order under the name Megan in our system. We’ve already requested your order details so we can contact you properly and resolve this for you.
If you could please provide your order number, full name, or the email used at checkout, we’ll look into this right away and make sure you’re assisted as quickly as possible.
Extremely misleading advertising and…
Extremely misleading advertising and very cheaply made jewellery, definitely not handmade. Looks cheap and mass produced and mine has tarnished after a week of wearing. Do not buy this jewellery. This is a scam! Very disappointed!
28 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Ellie,
Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointing experience. This is never what we want for our customers, and I sincerely apologize for the frustration this has caused.
We’ve sent you an email so we can help resolve this and provide a proper solution for your issue. We hope to hear back from you soon so we can assist you as quickly as possible.
Be Alert
I brought a ring initially and when I received it I thought it was not like the photo but kept it. There were more sales so I order 2 pairs of earrings and a necklace. These arrived today and they are nothing like the pictures on the website. I will not be wearing any of this jewellery now as it looks cheap and tacky. I wish I had read the reviews before purchasing.
27 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Karin,
Thank you for taking the time to share your review. I’m truly sorry to hear that the items you received weren’t what you expected that’s never the experience we want for our customers.
We also want to let you know that we located two separate orders placed under your name in different months. We’ve already emailed you directly so we can resolve this issue properly, and we truly hope to receive your response so we can assist you as soon as possible.
Thank you again for your time, and we’re here to help.
Do not buy from them!!!!!!
Do not buy from them!!!!!!!
The customer service is appalling. I bought 4 x earrings that cost me over $130AUD and the quality is so poor. I would not wear these let alone give them to someone as a gift. I asked for a refund as on their website it clearly states 'free shipping return for change on mind' this is the response I got. It seems to be a generic response from another person's post.
Hi,
Thank you for reaching out. I understand that you’d like to return your order and i am happy to assist you. Unfortunately, I must inform you that we do not offer free returns, as mentioned on our "Shipping and Returns" page.
I also want to let you know that this item was purchased during our closure sale, where we sold the very last of our stock. Since this was final inventory, returns cannot be processed within Australia or other regions around the globe, and would need to be sent to our warehouse in Asia. If you decide to return the item, we recommend using Track & Trace for security, as we unfortunately cannot take responsibility for lost parcels.
Please note that international return shipping costs to Asia typically start around $30–50, largely due to tariffs and increased shipping expenses worldwide.
Once the package arrives at our warehouse in Asia after 14 to 21 business days, we will inspect it for any damage and its overall condition. If everything is in order, you will receive a full refund of 100% of the purchase amount within five business days of receipt.
We strive to offer you a suitable solution and would like to make you an attractive offer: you will receive a refund of 20% of the total amount and can keep the received product.
If you still wish to return the product to our warehouse in Asia, please let me know to request the procedure, return address, and return label.
Do not make the same mistake as me and fall for the photos they have online. They look absolutely nothing like the pictures. I am disgraced!!!!!!!!!!
15:12/25 - please don’t be fooled by the response from them. I heard from them about getting a refund and never actually received it. They have just written that to make themselves feel better about ripping people off for producing such terrible products.
27 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Nicole,
Thank you for your feedback, and I’m truly sorry for the disappointment and frustration this has caused you. This is absolutely not the experience we want for any of our customers, and I sincerely apologize for how upsetting this has been.
We’ve reached out to you via email to help resolve this matter and to make things right. We’ve also already processed a refund on your order, and the details have been sent to you directly so you can review everything clearly.
Please check your inbox when you can we’re here to assist you further if there’s anything more you need. Again, I’m very sorry for what you experienced, and we truly appreciate the chance to fix this.
Very dissapointed
Complete rubbish from China, jewellery is not hand made or metal, hardware painted plastic. Doesn’t represent the photos on their website! Silver jewellery had gold painted hardware, not stones but plastic again! I contacted their customer service and the reply was speedy, my return & refund have been considered.
25 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re very sorry to hear about your disappointment and the experience you described. We understand how upsetting this must have been.
After reviewing our communication, we can confirm that this matter has since been resolved, and we’re glad we were able to reach an outcome that you were satisfied with. While we regret that the products did not meet your expectations, we appreciate you allowing us the opportunity to address your concerns.
Thank you for your feedback — it has been shared internally as we continue to review and improve our processes.
— Amanda Jewelry Support Team
I ordered earrings online
I ordered earrings online. My credit card has been debited. The wrong ones were delivered. They said keep them and we'll send the correct ones. They haven't sent them and now claim they're not in stock despite them displaying them on their website. Also won't refund my money despite almost daily correspendence.
22 augusti 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Kerry,
Thank you for sharing your experience, and I’m truly sorry for the frustration and inconvenience this has caused. This is absolutely not the experience we want for our customers, and I sincerely apologize for everything you’ve been through.
We genuinely want to resolve this for you, but the name on your review is incomplete, and we weren’t able to locate your order in our system. If you could please provide your order number, full name, or the email used at checkout, we can look into this immediately.
If you have already emailed us, could you kindly send a quick follow-up email so we can bring your case to the top of our queue and get this sorted for you as quickly as possible?
Again, I’m very sorry for the inconvenience you’ve experienced. We’re here to help and will make sure your issue is properly addressed.
Terrible cheap looking jewelry
Terrible cheap looking jewelry. It was nothing like the handmade artisan pieces advertised. A complete rip off. Do not buy!
20 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Wendy,
Thank you for sharing your feedback, and I’m truly sorry to hear that the jewelry you received didn’t meet your expectations. This is never the experience we want for our customers, and I sincerely apologize for the disappointment it caused.
We’ve already sent you an email to help resolve this issue, and we genuinely hope to receive your response so we can sort everything out for you as quickly as possible.
Again, I’m very sorry for what you experienced, and we’re here to help in any way we can.
It is totally scam!
latest Updated news:
I have tried a few emails with them mentioned that I am going to send over to their warehouse, the email they replied with no street number and they refused give me their phone number. I have a local friend about to return the goods but the local freight company won't take the order as there is no proper address at all. I am sick with their lies. No matter how many times you asked them for proper details, all they replied is same imcompleted address with no contact details. we searched their company and there is no such company on local street. so just confirmed our thoughts again, Scam, scam scam!!!
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They replied me with the return address but there is no street number, so People read the review and do not buy!! they are scammers!!
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It is totally scam, very bad quality!!! I am in the process of asking refund, they made so hard for the returning process but I made my mind to return the goods and ask for the full refund.
Below is the email from them for return and refund policy. basically they want you keep the cheap items and give you a 20% of refund. This is so wrong!
---------------------------------------------------------
Thank you for reaching out. I understand that you’d like to return your order and i am happy to assist you. Unfortunately, I must inform you that we do not offer free returns, as mentioned on our "Shipping and Returns" page.
I also want to let you know that this item was purchased during our closure sale, where we sold the very last of our stock. Since this was final inventory, returns cannot be processed within Australia or other regions around the globe, and would need to be sent to our warehouse in Asia. If you decide to return the item, we recommend using Track & Trace for security, as we unfortunately cannot take responsibility for lost parcels.
Please note that international return shipping costs to Asia typically start around $30–50, largely due to tariffs and increased shipping expenses worldwide.
Once the package arrives at our warehouse in Asia after 14 to 21 business days, we will inspect it for any damage and its overall condition. If everything is in order, you will receive a full refund of 100% of the purchase amount within five business days of receipt.
We strive to offer you a suitable solution and would like to make you an attractive offer: you will receive a refund of 20% of the total amount and can keep the received product.
If you still wish to return the product to our warehouse in Asia, please let me know to request the procedure, return address, and return label.
20 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi there,
Thank you for sharing your feedback, and I’m truly sorry that this has been your experience. I completely understand how upsetting and frustrating this must feel, and I’m very sorry if the information you received from us wasn’t what you wanted to hear.
We genuinely want to settle this with you, especially since you’re unhappy with the resolution provided. Our goal is never to make things difficult for our customers, and I sincerely apologize if it felt that way.
We’ve tried locating your order in our system so we could reach out directly and assist you properly, but unfortunately we haven’t been able to find any order associated with the details shown in your review. We really do want to help you — we just need the correct order information so we can look into this immediately.
If you could please provide your order number, full name, or the email used at checkout, we’ll be more than happy to resolve this and make sure you’re taken care of.
Again, I’m very sorry for the inconvenience caused, and we’re here to help you through this.
Buyer beware!
Buyer beware!
The jewellery are cheap knockoffs painted to look like gold… even the silver looks fake. I have got better quality at markets for half the price.
I tried to claim their 30 day money back guarantee without success…
I thought I had some nice presents for friends, and was helping out a family business. Not so…
20 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Fiona,
Thank you for sharing your feedback, and I’m truly sorry to hear about your disappointment — this is never the experience we want for our customers, and I sincerely apologize for the frustration this has caused.
I also want to let you know that we did respond when you first emailed us. Upon reviewing our records, we noticed that you actually had three separate purchases with us — on November 3rd, November 17th, and November 20th.
If you were unhappy with the first item, may I kindly ask why the additional two purchases were made afterward? We’re asking only so we can better understand what went wrong and how to properly resolve this for you.
We’ve also sent you an email to clarify this and to assist you further. We genuinely want to help and make things right.
Very poor costume jewellery
Very poor costume jewellery not hand made and not 925 silver glued together in places just a scam
22 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Deb,
Thank you for sharing your feedback, and I’m truly sorry to hear that you weren’t satisfied with the item you received. This is never the experience we want for our customers, and I sincerely apologize for the disappointment this has caused.
We tried searching our store records so we could reach out directly, but unfortunately, we weren’t able to find any order under the details shown in your review. I’m very sorry about this we really do want to resolve this properly for you.
If you could please provide your order number, full name, or the email used at checkout, we’ll look into this immediately and make sure you’re taken care of.
Again, I’m very sorry for your experience, and we’re here to help make this right.
TOTALLY REPREHENSIBLE COMPANY
This company is a variation of many companies advertising jewellery on Facebook with the name Oliver eg Austen and Oliver.
They often say "we are so sad that we have to close our business" etc
The company is a complete Scam.
Although they might send a product you think you see, the actual product is VERY poor quality, often the incorrect size and generally unacceptable.
Trying to obtain a refund is hideously difficult.
Despite the fact that their return address is in NSW they will not allow the return unless you send back to China at your own expense.
They offer pathetic "partial" refunds of 5 - 25% or replacement "for a small fee".
BEWARE. THIS IS A TOTALLY UNREPUTABLE COMPANY.
10 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi TW,
Thank you for sharing your feedback. We completely understand and respect your feelings, and we’re truly sorry that this is the impression you’ve been left with. That’s never what we want for any of our customers.
However, we do want to clarify that we are one single company, and we are not connected to the other names or variations you mentioned. It’s also never our practice to deny returns unfairly, hide information, or provide the type of experiences described. We take these concerns seriously, and we want to address your situation properly.
At the moment, we’re unable to locate any order using the initials provided on your review. We genuinely want to help you, but we need your cooperation so we can actually resolve this.
Could you please provide your full name, order number, or the email used at checkout?
Once we have that, we can look into what happened and sort everything out for you.
We’re here to help we just need the correct details to do so.
Not hand made
Amanda &Oliver Jewellery is not hand made, nor is it fine and dainty jewellery that you see on the website. I placed an order and received jewellery that looks similar to the pictures on the online store, however this jewellery is cheap, is made in large batches and is only to be considered as costume jewellery.
I totally got sucked into the story of mum and daughter making exquisite jewellery together, however it is not that. At all.
It’s is wearable, but do not get your hopes up. I must admit I feel very ripped off even having bought in an ‘closing down sale’ and would not recommend this company to anyone I know, mainly because no one I know is looking for cheap knock off crap.
Although shipping was very quick.
As soon as I opened up the package, I just knew that this was not what I had been hoping for.
9 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Thank you for taking the time to share your experience. We’re genuinely sorry to hear that the jewellery did not meet your expectations and that you felt disappointed upon receiving your order.
We understand how important transparency and trust are, especially when it comes to craftsmanship and the story behind a brand. While we’re glad to hear shipping was quick, we regret that the overall experience and product perception fell short of what you were hoping for.
Your feedback has been taken seriously and shared internally as we continue to review how we present our collections, set expectations, and communicate clearly with our customers.
If there’s anything we can still assist you with or if you’d like us to review your order further, please feel free to reach out to us directly via email.
— Amanda Jewelry Support Team
Ok..for costume jewellery
This is not fine jewellery it is on the cheaper side costume jewellery. Go 2 sizes up from your normal size. I received a partial refund for nothing fitting me. Customer service was very good I must say.
12 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Thank you for sharing your honest feedback with us. We appreciate you taking the time to note both the product experience and our customer service.
We’re glad to hear our support team was able to assist you and that the refund process was handled well. We also appreciate your sizing feedback, as it’s helpful for other customers and something we’ll continue to improve clarity on.
Your comments have been shared with our team as we work to better set expectations and improve the overall experience. Thank you again for your review.
— Amanda Jewelry Support Team
Wish I'd read the reviews before I…
Wish I'd read the reviews before I purchased. Company stated 30 day money back guarantee. Said purchase stated half price closing sale. Earrings quality was absolute rubbish and I paid $44.95.
Got a message that to return to Asia with tracked shipping will be at my cost of between $30 and $50. Feeling like I have been scammed. If it cost that much to post them to my location then Earrings much be valued at nothing. I paid $44.95 with free shipping.
14 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Leanne,
Thank you for sharing your feedback, and I’m truly sorry for the disappointment and frustration this has caused. This is absolutely not the experience we want any of our customers to have, and I sincerely apologize if the solution provided to you wasn’t what you expected.
We genuinely want to resolve this for you. However, the details we have are incomplete, and we haven’t been able to locate your order to reach out directly. To help you properly and get this sorted as quickly as possible, could you please send us an email at info@amandaoliverjewels.com
?
Just mention that you are contacting us regarding your Trustpilot review, and we’ll take care of everything from there.
Again, I’m very sorry for what you’ve experienced, and we’re here to help you get this resolved.
DO NOT ORDER
DO NOT ORDER - such a scam. I ordered three items and they are horrible, I cannot believe how disappointed I am. They do not want to refund and I have sent all requests of photos and refused a free item and to keep what I received on principal. Their site advises 30 days full refund.
Their email to me states " Unfortunately, I must inform you that we do not offer free returns, as mentioned on our "Shipping and Returns" page." I've been asked if I will accept a 20% refund and to keep the items.... not likely when I have spent over $100
17 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Nicole,
Thank you for sharing your feedback, and I’m truly sorry for the frustration and disappointment this experience has caused you. This is absolutely not the outcome we want for any of our customers.
I want to clarify that our return policy is real and accurately stated on our website we do not offer free returns, which is why this was communicated to you by our team. However, we understand your concerns, and we’re willing to make amendments so we can reach a resolution that works for you.
We’ve reached out to you via email with the next steps, and we truly hope to receive your response so we can get this resolved as soon as possible. We’re here to help and want to make this right for you.
Kindest,
Amanda Oliver Jewels Team
Product not as represented online
I wish I had read the reviews before purchasing. I purchased three earrings that are cheap plastic and poorly made - not reflective of the images online at all. Very disappointed as they were intended as Xmas gifts.
To avoid the “we can’t find you in the system” my order is 3113 and the order was made on 2 November 2025.
I have sought a refund using the “30 day guarantee” within the 30 days. I will update on their response.
Update Edit: I will not be removing this review. This is an accurate review. I have been in email correspondence with Sarah seeking a refund. Order number is AMJ42311372. 3113 is the number provided on your email correspondence dated 14 November 2025. Your systems require a review if you were unable to locate my order. I look forward to a speedy resolution.
2 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hi Andrea,
I’m really sorry to hear about your experience — that’s never what we want for anyone. After checking our system thoroughly, we unfortunately do not have any order under #3113, and we also cannot find any order placed under your name or email.
All of our order numbers begin with #AMJ421…, so it appears this purchase was made from a different company, not from us.
To avoid confusion for other customers, we kindly ask you to please remove or update your review, as it doesn’t relate to our store. Of course, if you do have an order with us under a different number, feel free to share it and I’ll be more than happy to help right away.
Thank you!
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