Complete rubbish from China, jewellery is not hand made or metal, hardware painted plastic. Doesn’t represent the photos on their website! Silver jewellery had gold painted hardware, not stones but p... Se mer
Företaget har svarat
Amandaoliverjewels
Tack för att du använder Trustpilot. Tyvärr går det inte längre att lämna omdömen på just den här sidan, då företagets webbplats stängts ner. Om du har några frågor får du gärna kontakta oss.
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
This jewellery is nothing like the fake-advertised products. The company is based in HongKong not Australia. The items arrived eventually but are rubbish plastic items, they have gone straight to the... Se mer
Företaget har svarat
Ordered some earrings that were advertised as hand crafted & from Sydney !! Was shipped from China & arrive a month later. Looked nothing at all like the product that was advertised. They do not do re... Se mer
Amanda &Oliver Jewellery is not hand made, nor is it fine and dainty jewellery that you see on the website. I placed an order and received jewellery that looks similar to the pictures on the onli... Se mer
Företaget har svarat
Rated 1 out of 5 stars
Rated 1 out of 5 stars
Fake Costume Jewellery_can't believe they are allowed to falsely advertise this as real jewellery - there's a reason why it's cheap. They spent all their money on the website - hence cheap "jewellery". I realised this too late because didn't think to go to Trust Pilot first - duh! There is NO sale for starters. I have photos but seems like I can't show here. I purchased the Liza Jade Pendant necklace and the clip necklace. Clips look like miniature cheap paper clips. The pendant is a tiny plastic green thing. I requested refund and went through a series of 5 emails (from China) where they offered 10%/20%/30%/50% then 70%. I don't care about the money, it's about ethics. I received months later and I'm sending back. I did get a full refund after threatening them!
11 december 2025
Omdöme utan inbjudan
If I could give 0 I would
UPDATE: The response from the business is very standard, trying to place blame on the customer. My review still stands. When I purchase online, I expect the quality to be as described and at least the same materials used in the photos/description. A $165 ring set would not rock up as cheap plastic. Check other reviews of this business to confirm my review.
If I could give 0 I would.
HOT TIP: Reverse google image all of their products. You'll find the Temu versions of them. Those are the products you'll receive.
And if you got duped by these theives insist you get 100% refund without sending the product back. They start at 40% and go up 10% every response. I ended up getting a 90% refund which was the best outcome I could get I believe. What absolute fraudsters. Do NOT buy from them.
6 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re very sorry to hear how strongly you feel about your experience, and we regret that it left you feeling this way.
We want to clarify for transparency that your order was reviewed and a resolution was provided. While we understand your frustration, we take accusations of fraud seriously and would like to assure readers that we are a legitimate business and do not intentionally mislead our customers.
That said, we acknowledge that the experience did not meet your expectations, and we’re sorry for the inconvenience and dissatisfaction caused. Feedback like this has been shared internally so we can improve both our product quality checks and how refund situations are handled.
If there is anything still outstanding or if you would like us to review your case again, we encourage you to contact us directly so we can assist further.
— Amanda Jewelry Support Team
Buyer Beware!
The first indication I had of "trouble ahead" was the length of time for my order to be received - purportedly from within Australia {free shipping, no less!}. Once the tracking kicked in, it was clear my order was coming from abroad (although not clear from where). After 13 days I received my parcel - with a return address in Brisbane (where I live!).
The contents were disappointing: inferior workmanship & clearly not handmade pieces produced in a studio workshop - more like mass-produced in a Chinese factory. The basic packaging hinted at the craftmanship within! I immediately tested the "30 day money back guarantee". There followed an exchange of emails with their Customer Support. Offers included the possibility of a refund after sending photos, 20% refund, no possibility of refund, 30% refund. The return process is deliberately complex & expensive to discourage you from pursuing a full refund. The only good thing about this company is that "Sarah" in the support team responds diligently!
Overall, there were a number of red flags. The website was registered in 2025 when I made my purchase in December (that has now changed to 2026). The website promised large discounts & free shipping due to a closure sale. There is a lack of detail in jewellery item descriptions, ie no information on materials, metals or gemstones used. A Google Image Search reveals stock photo images have been used. The company (Amanda & Oliver Jewels) is based in China, has links to the Netherlands & my credit card transaction refers to a trading name in New York under schools and educational services. Finally, read the reviews - since August 2025, mostly poor.
Other advertisements recently seen on Facebook for Rose & Hugh, Luna & Rose, Omelia & Oliver seem to be along the same lines.
30 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Thank you for taking the time to share your detailed feedback. We’re genuinely sorry that your experience did not meet your expectations, and we understand why this was frustrating.
For clarity, we’d like to address a few points mentioned in your review for transparency. We are not affiliated with or related to any other store names referenced, and we operate as a locally based business. In some cases, payment descriptors may display third-party or international processing details due to a bank or payment gateway glitch, which can cause transactions to temporarily appear under different regions such as the Netherlands. This does not reflect our business location or operations.
Regarding delivery and returns, we acknowledge that the process felt difficult and disappointing, and we sincerely regret that this added to your frustration. While our support team aimed to remain responsive throughout, we recognize that the overall experience fell short and for that we apologize.
Your feedback has been shared internally as we continue to improve transparency, product descriptions, and how concerns are handled. If you’d like us to review your order again or clarify anything further, we encourage you to reach out to us directly via email.
— Amanda Jewelry Support Team
Terrible site
Terrible site. Don't trust them at all. Received earrings that are substandard and not as advertised. Avoid at all costs!
30 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re really sorry to hear about your experience and that the earrings didn’t meet your expectations. We sincerely apologize for the disappointment this caused.
We do our best to support our customers in every way possible and always aim to resolve concerns fairly and promptly. We’d really appreciate the opportunity to look into this for you and help make things right.
Please reach out to us directly via email so we can review your order and work toward a resolution. Your experience matters to us, and we’d like the chance to turn this around.
— Amanda Jewelry Support Team
Received one broken piece and a…
Received one broken piece and a defective piece (the jewel was attached so it hung backwards and was opposite to the other earring). Besides this, the jewellery was cheaply made and certainly not 'vintage' or composed of the materials (moonstone, sterling silver, gold plated) advertised. Was obviously sourced from a cheap mass produced third party and could not be further from artisanal or handmade.
Contacted immediately for a refund as the website states that defective or broken jewellery will be 100% refunded and return costs covered.
The response was quick but totally inadequate - they offered a 20% refund IF i covered the return postage cost.
Spent the next few days going back and forth, each time they replied they offered a marginal increase on the refund but continually refused to adhere to their own policies.
Eventually managed to wear them down and offer the refund in full but that was following a 18+ strong email chain and increasingly strong language on my part.
Absolutely 100% DO NOT purchase anything from this vendor. Total scam.
edit post reply: deeply funny how yall first replied with a different vendor name then edited it to ~amandaoliverjewels~
how many pseudonyms are yall scamming people from exactly?
& my advice for handling defective products in future would be to adhere to your listed policies and Australian consumer law, preferably without trying to shaft people in the first place
8 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re very sorry to hear how frustrating this experience was for you, and we sincerely apologize for the distress caused throughout the process.
After reviewing the full communication and order details, we can confirm that the order has since been fully refunded. While we’re glad the correct resolution was ultimately reached, we truly regret that it required such extensive back-and-forth to get there. That is not the experience we want for any customer.
Your feedback regarding quality, expectations, and how the situation was handled has been taken seriously and shared internally so we can improve both our quality checks and how we handle defective-item cases moving forward.
We appreciate you taking the time to share your experience, and we’re sorry it didn’t reflect the standards we aim to uphold.
— Amanda Jewelry Support Team
If there was a 0 I would give them…
If there was a 0 I would give them that! Absolute rubbish earings broke first time I wore them.DO NOT BUY from this website!!!!!
22 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re truly sorry to hear about your experience, and we sincerely apologize that the earrings broke when you first wore them. That’s incredibly frustrating, and it’s certainly not what we want for any of our customers.
We have reached out to you directly because we genuinely want the opportunity to make this right. We’re more than willing to work with you on a solution and ensure we meet your expectations, whether that’s a replacement, refund, or another fair resolution.
If you’re open to it, please reply to our message or contact us directly so we can assist you as quickly as possible. Your satisfaction matters to us, and we’d really like the chance to turn this experience around.
— Amanda Jewelry Support Team
Crap Chinese jewellery
Crap Chinese jewellery. The ring is not sterling silver and looks nothing like the pic. Do not buy from them!
10 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re sorry to see this review and for the frustration you initially experienced. We understand how disappointing it can be when a product doesn’t meet expectations.
That said, we’d like to clarify for transparency that we were able to connect with Carolyn directly and resolve this matter. We’re happy to confirm that the issue has since been sorted out, and we appreciated the opportunity to assist and make things right.
We always aim to support our customers and resolve concerns fairly, and we encourage anyone with questions or issues to reach out to us directly so we can help.
— Amanda Jewelry Support Team
Poor quality and awful customer service
The first time I ordered the quality was nice I placed second order and this was disaster The ring looked nothing like how it was pictured, the earrings were missing the hoop that goes through the ear and the necklace was broken. I reached out to them and after several days they offered me a 10% refund or I could send the items back at my expense because they do not offer free returns. The cost to ship these to China would exceed the cost of the 3 items. After several emails they offered to send replacements for the 2 broken items and also credit my original method of payment 10% for the inconvenience. Well it's 2 weeks later and no credit and no replacements. Will never order from them again. Oe I finally get a response from the review team and they want me to send them all the information that I’ve sent numerous times. This is a horrible business and I urge you not to buy from them
January 14, 2026. They were supposed to send me replacements for the defective items. As of today nothing. Have reached out a few times no response. Absolutely disgusting company that should not be allowed to do business.
9 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re truly sorry to hear about your experience, and we want to sincerely apologize for the disappointment and frustration this has caused. This is absolutely not the level of quality or service we aim to provide, especially given that your first experience with us was a positive one.
It’s very concerning to hear about the condition of the items you received and the delays with both the replacement and the promised refund. We understand how upsetting this must feel, and we’re genuinely sorry that this wasn’t resolved in a timely and clear manner.
We would really appreciate the opportunity to look into this further and understand exactly what went wrong on our end. Please email us directly (or reply back to your existing email thread) so we can review the case, check the status of the refund and replacements, and make this right for you.
Thank you for bringing this to our attention. Your feedback is important to us, and we take it seriously as we work to improve our processes and customer experience.
— Amanda Jewelry Support Team
I am disappointed with the quality of…
I am disappointed with the quality of this product. Upon opening the packaging and handling the item gently, the pearl detached immediately. The overall appearance of the product is noticeably cheap, and the workmanship does not reflect what I expected at the time of purchase. This experience left me feeling dissatisfied and misled by the product’s presentation.
10 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re very sorry to hear about your experience and the disappointment you felt upon receiving your item. A pearl detaching immediately is certainly not acceptable, and we sincerely apologize for this.
We understand how upsetting it can be when a product doesn’t reflect the quality you were expecting, and we regret that this left you feeling misled. This is not the experience we want for our customers.
We’d really appreciate the opportunity to look into this and make things right for you. Please reach out to us directly via email so we can review your order and assist with a suitable resolution.
Thank you for taking the time to share your feedback — it helps us improve.
— Amanda Jewelry Support Team
One of many global scam companies
Silly me. Should have read the reviews here first. I usually do.
The earrings I was sent were little better than tinsel. Exceptionally poorly mass-produced faff.
After reading these reviews and seeing the disingenuous responses from the seller... here's a discount.... here's a bigger discount.... and whoops we seem to have no record of your order ... its all rubbish.
I had a deeper look. They have multiple companies globally, many posing as a multi-generational craft business, about to close.
Look for websites under these names for exactly the same products: Amelia and Owen, Olivia and Grace, Amanda and Oliver, Adeline Jewellery, Elisabeth Virelle, Olivia and Ivy, Omelia and Oliver, Emily and Oliver, Lara Green, Elsie Bloom, Koala Brand Jewels, crystal nova, Olivia Sophia, joom.ru, nihaojewelry, houseof-luxe.com, Temu, EBay, Amazon, Ali Express. This is what I found in about 30 minutes.
They need to be stopped, internationally.
I dread to think how much money they have swiped from us, offering the flimsiest of something shiny in the hope we will settle.
I am going all the way with this one. ACCC, bank, whatever I can do.
It is theft!
9/1/2026 Addendum after 'seller' responded;
Perhaps this company does not directly operate the others, BUT they all use the same play book.
The point is this is one of MANY, all doing the same thing. It must be a successful model to photograph what appears to be nice jewellery, but send out tacky, low quality products.
It was infuriating dealing with customer service. It was a classic 'Catch-22' - utterly ridiculous. The numerous rebuffs, despite my clear and repeated messaging, eventually resulted in a 60% refund being offered, which I accepted. I cut my losses. I then had to push for that refund to actually occur.
The earrings are now part of the ever-growing mountain at the local rubbish dump.
Please note in particular how often the company has responded to our reviews with their apologies. They are not learning from this or improving their products or practises. This IS their business model.
Even paying 40% is a rip-off for nasty product.
And it is nasty.
I did report this company, listing the others above also, to SCAMWATCH.
We need to be protected better from these kinds of deceitful online marketing practices in Australia.
9 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re very sorry to read how strongly you feel about your experience, and we acknowledge the frustration and mistrust expressed in your review.
We want to be clear and transparent for readers: we are a legitimate business, and we do not operate scam operations, nor do we intentionally mislead customers. We are not affiliated with, owned by, or operating under the long list of brands and marketplaces mentioned, and any similarities seen online are often the result of third-party platforms, resellers, or mass marketplaces copying or reusing product imagery across the internet — something many independent brands unfortunately face.
That said, we fully recognize that your experience with the product quality and the resolution process did not meet expectations. For that, we sincerely apologize. While our team’s intention has always been to offer resolutions in good faith, we understand how the back-and-forth and partial refund options may have felt frustrating or inadequate.
We take accusations of theft and fraud very seriously, which is why we encourage direct communication so concerns can be reviewed properly and resolved fairly. If there is anything still outstanding on your order, we are open to continuing the discussion and reviewing your case again.
We appreciate you taking the time to share your feedback, even though we regret that your experience led to this outcome. Your comments have been noted and shared internally as we continue working to improve transparency, communication, and customer experience.
— Amanda Jewelry Support Team
Both items were not as displayed on…
Both items were not as displayed on their website. When I enquired, I was asked could they replace with something else. I requested to use the 30 day full refund, but was offered initially 20% refund, then 30% refund, now it's 60% refund. Australian Consumer Law states I am entitled to a full refund and that they are responsible for covering the shipping costs. Next step is to contact the bank and initiate a chargeback. Do not waste your time/money with this false advertising.
8 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re very sorry to hear about your experience and that the items you received didn’t meet your expectations. We understand how frustrating this situation has been, and we sincerely apologize for the inconvenience caused.
Our intention has always been to work toward a fair resolution, which is why several options were offered. That said, we understand that you’re not satisfied with the previous offers, and we respect your concerns.
We’re absolutely open to continuing the conversation and reviewing what options we can explore to resolve this matter properly. Please feel free to email us directly so we can look into your case again and assist you further.
Thank you for sharing your feedback — it’s important to us, and we genuinely want to help.
— Amanda Jewelry Support Team
SCAM and Fraud Alert
SCAM and Fraud Alert! - Maybe they have opened up a scam factory in a place called Netherlands in a province of China for this company.
They ship the product late, and when the jewelry arrived, it was cheap plastic. These people need to be flagged by relevant authorities so innocent people are not scammed.
8 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We appreciate you taking the time to share your feedback, and we’re sorry to hear about your frustration.
For clarity, we’d like to address a key point mentioned. The Netherlands is a country, and any reference to it appearing on a transaction or tracking record is related to third-party payment or logistics processing — it does not indicate where products are made or that we operate from there. We are not, and have never been, a scam.
We understand that the delivery timing and product expectations did not meet what you were hoping for, and we regret that this led to such a negative experience. Feedback like yours is taken seriously and helps us review where we need to improve communication and clarity.
If there is an unresolved issue or if you’d like us to review your order directly, we encourage you to contact us via email so we can assist properly.
— Amanda Jewelry Support Team
CHEATS AND LIARS…
Wish I could write a review about the product, but, the items still have not arrived. After many, many requests for information, all I get is AI generated none commitment answers. After a teaching lesson from my 21 year old daughter, I now recognise Amanda and Olivers Jewels, use of AI images in their website, simply a lie on their part.
HAVE I BEEN SCAMMED, I have to say it's a disappointing YES!
I would stay so far away from this so call company, learn from my and others mistake.
AMANDA OLIVER JEWELS, shame on you, you in my opinion are just cheats and liars.
8 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re truly sorry to read how upsetting this experience has been for you, and we understand why the delay and lack of clarity caused frustration.
Upon reviewing your case, we can confirm that we’ve agreed on a resolution to address the situation. While we regret that the experience led to this level of dissatisfaction, we appreciate that we were able to reach an outcome together.
We also want to thank you for taking the time to share your feedback. Even when difficult to read, it helps us identify where communication and processes need to improve so situations like this can be handled better moving forward.
If there’s anything further you need or if you’d like additional clarification, our team remains available to assist.
— Amanda Jewelry Support Team
The jewellery is not handmade
The jewellery is not handmade. Do not buy. It is junk
5 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Thank you for sharing your feedback. We’re sorry to hear that you’re unhappy with your purchase.
We’d like to clarify that handmade pieces can naturally have variations and may not be 100% identical to images shown, which is part of the nature of handcrafted items. That said, we understand that expectations were not met in your case, and we appreciate you voicing your concerns.
We did attempt to reach out to you via email so we could better understand the issue and work toward a resolution, but unfortunately we didn’t receive a response. We genuinely want to help and resolve any concerns for our customers.
If you’re open to it, please feel free to contact us directly so we can look into this further and assist you.
— Amanda Jewelry Support Team
This is a scam
This is a scam. The jewellery is cheaply made and definitely not what was advertised. Some digging and I found the business is registered in Hong Kong. The story and pictures in the advertising and social media marketing is fabricated. The woman saying her handmade jewellery company is sadly closing and selling it all at a discount. What I received was inferior items that were nothing like the photos.
28 november 2025
Omdöme utan inbjudan
UNTRUSTWORTHY
Their site staes
"30-DAY MONEY-BACK GUARANTEE
Less than 1% of customers use it, but it’s there if you need it. Shop risk-free today!"
Sent them an email requesting details on how to return an item & they now tell me they are not accepting returns.
4 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hello Di, This is completely untrue, and I'm shocked to read this. You can always return it for a full refund. We even offer free replacements if it's not right and you want something different.
Could you please send your order number and contact details as soon as possible to info@amandaoliverjewels.com? I'm 100% sure this is incorrect and you might be referring to a different company.
Cheap and mass produced
Cheap and mass produced. Narrative does not match the product.
6 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
We’re sorry to hear that this was your impression and that the product didn’t meet your expectations.
We want to clarify that our pieces are handmade in small batches, and we do our best to ensure our product descriptions accurately reflect what customers receive. That said, we understand that personal expectations can differ, and we respect your feedback.
After reviewing your case, we can also confirm that your order was refunded, as our goal is always to ensure a fair and positive customer service experience, even when expectations aren’t met.
Thank you for sharing your thoughts — feedback like this helps us continue improving.
— Amanda Jewelry Support Team
SCAM.
No I have not received any refund.
SCAM.
I wished there were zero stars. Total SCAM.
Wished I’d read these reviews prior to being ripped off by this company.
Order no. #AMJ42412572.
I am so upset and disappointed.
Received my 2 pairs of vintage and antique earrings. What a joke. Neither are vintage and/or Antique.
The blue stone is plastic I can push my fingernail into it, it’s soft plastic. They are both poorly made with cheap mouldings and hardware. Antique silver is shiny and poorly made, definitely not antique or homemade.
Neither are anything like the photos on the website.
Disgusting behaviour, products from this company.
Wished I could add photos as proof.
27 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Sorry to read this; something must have gone wrong. You've already received a 100% refund and got good customer service right?
Poor quality crafmanship not as advertised.
I bought 3 items earrings and rings all three did not match the photo. Of poor quality and craftsmanship. Return only accepted if broken or damaged. Wish I came here first to check before purchasing:(
5 december 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hello Rachel, This is completely untrue, and I'm shocked to read this. You can always return it for a full refund. We even offer free replacements if it's not right and you want something different.
Could you please send your order number and contact details as soon as possible to info@amandaoliverjewels.com? I'm 100% sure this is incorrect and you might be referring to a different company.
This jewellery is not handmade, or vintage, or jewellery.
The jewellery is not handmade. Nor is it jewellery. It’s painted resin and white metal.
They don’t even try to make it look handmade - it’s still in the Chinese factory wrapping.
The pieces look nothing like advertised.
Trying to get a refund can be difficult - they kept threatening to send a replacement and then closing the case.
I got my bank involved and magically got a refund.
They may clearly offer a 30 day refund, but they will do all they can to avoid refunding any money.
Don’t purchase from this site.
28 november 2025
Omdöme utan inbjudan
Svar från Amandaoliverjewels
Hello Sam,
This is the second review you have posted, and we would like to clarify the situation.
We are genuinely willing to communicate and resolve any concerns; however, despite requesting your order details, we have not received any email or identifying information from you. We have thoroughly checked our inbox and order records and are unable to locate any purchase associated with the name used in this review.
We stand by our refund policy and regularly process refunds when customers contact us directly and provide the necessary order information. If an item does not meet expectations, we always encourage customers to reach out so we can investigate and offer a proper resolution.
At this time, without an order number, email address, or proof of purchase, we are unable to verify the claims being made. Our support inbox remains open, and we welcome you to contact us directly so we can assist you appropriately.
Detta är Trustpilot
Vem som helst får skriva ett omdöme på Trustpilot. Den som skriver ett omdöme äger sitt omdöme och detta innebär att personen i fråga kan redigera eller ta bort sitt omdöme när som helst. Omdömen finns kvar på Trustpilot sålänge omdömeslämnarens konto är aktivt.
Vi skyddar vår plattform med hjälp av dedikerade medarbetare och smart teknologi. Läs mer om hur vi bekämpar falska omdömen.
Läs mer om omdömesprocessen på Trustpilot.
Här är 8 tips på hur man kan skriva omdömen på bästa sätt.
Verifieringen hjälper till att säkerställa att det är riktiga människor som skriver omdömena som du läser på Trustpilot.
Att erbjuda belöningar för omdömen eller att bara be en viss grupp personer att skriva ett omdöme kan påverka företagets TrustScore. Detta strider mot våra riktlinjer.