Great price, wonderful boat crew, amazing staff helping and answering questions. Really cool stories from staff about the inmates and some of their experiences. The night tour has some added benefits... Se mer
Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
I love the history of this place, I never knew it had cannons. The place itself, is trash. The outside of everything is COVERED in bird feces. And to allow that to happen is truly a misfortune. These... Se mer
Great experience, logistically well planned out and executed. Accommodated a lot of people well. We were a group of four, on the self guided walking tour two of our tour "walkman" type radios worked... Se mer
Check in, boarding on/off the island and at the pier were easy, the ferry and island were super clean, and overall it was a very pleasant tour. The only thing that was disappointing was the length of... Se mer
Företagsinformation
Skrivet av företaget
Alcatrazislandguide.com is an independent ticket booking service helping visitors plan and secure their Alcatraz Island experience in San Francisco. We specialise in sourcing ferry and tour tickets — including Day Tours, Night Tours, and Behind the Scenes Tours — making the booking process simple, fast, and hassle-free.
Kontaktuppgifter
4,1
Bra
84 omdömen
Ber kunder att lämna omdömen
Detta företag bjuder in sina kunder att lämna omdömen – oavsett om de är positiva eller negativa
Har inte besvarat negativa omdömen
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Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
I booked my tickets (or so I thought)…
Do not buy from this company!!!
I was told to only buy tickets directly from the company. Go on cityexperiences.com to purchase Alcatraz tickets.
I booked my tickets (or so I thought) almost a month in advance. After booking, I got an email saying “Thank you, We've received your booking request. Our team will review and process your payment shortly”. Right u see earn that, it said,
📧 What happens next?
Our team will process your payment and send your e-ticket to you by email. This usually takes a few minutes. If there are any issues, we will contact you directly.
So here I thought, all is good! A few days before my trip, I went into my email to retrieve my tickets and I couldn’t find any email with tickets. So I went back to the initial email and I there was an area that I could book on that said “view booking status” and once I clicked on that it said invalid payment!!!
Mind you, I never received another email stating that there was a problem with my payment!!! Above it states that if there are any issues, they will contact me directly which they did not!
I tried contacting them and nobody answered.
So I thought hopefully that when I get to the boat, they’ll be able to process my payment, negative! I had no tickets.
My parents came all the way from Europe, and that was one of the aim things they they were so looking forward to seeing. And of course they were sold out that day and days after….
How deceiving is that???
If I wouldn’t known to click on that, and yes, partially it’s my fault (I take responsibility) for not checking sooner and clicking on that box…. But I did not know!
18 juni 2026
Omdöme utan inbjudan
Be sure you know what you are buying!
We thought we were buying tickets to an actual Alcatraz island on site visit with an audio tour and it was actually a bay cruise. It never mentioned a bay cruise and talked about the audio tour. It was very misleading. We had to pay additional money and buy new tickets at the ship.
9 juni 2026
Easy booking. Helpful customer service
Customer service was very helpful with making changes to our reservation.
15 juni 2026
Omdöme utan inbjudan
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