I’m yet to be able to leave a review on the quality of the product as it’s hasn’t arrived. It actually hasn’t even been dispatched according to the tracking page on SHOP. It says they aim to dispatc... Se mer
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Även om vi inte verifierar specifika påståenden eftersom omdömeslämnarnas åsikter är deras egna, kan vi märka omdömen med en ”verifierat”‑etikett ifall vi kan bekräfta att en företagsinteraktion har ägt rum. Läs mer
För att skydda plattformens integritet granskas både verifierade och overifierade omdömen av vår automatiserade programvara som är tillgänglig dygnet runt. Tekniken är utformad för att identifiera och ta bort innehåll som bryter mot våra riktlinjer, inklusive omdömen som inte är baserade på en äkta upplevelse. Vi är medvetna om att vi inte kan lägga märke till allt. Det går att flagga sådant som du tror att vi kan ha missat. Läs mer
Det här tycker kunderna
A really professional and high quality produced product. I bought it as a gift for a 91 year old and he absolutely loves it! Just to note on the delivery time lines, the standard delivery of 2-4 da... Se mer
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Ease of use from start to finish . Updates as to stage order was at . Only issue was Royal Mail took a bit longer than anticipated to deliver. Product itself I cannot fault and I’m thrilled with both... Se mer
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Ordered two packs early december one for my wife and one myself. Mine arrived in 10 days (not impressed with quality or content) but nothing for my wife (was intended as an xmas gift) took 2 months e... Se mer
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Företagsinformation
Skrivet av företaget
We’re A Day In History — proudly obsessed with nostalgia, storytelling, and timeless design. Our personalised packs turn birthdays into beautifully crafted keepsakes.
Kontaktuppgifter
Storbritannien
- support@adayinhistory.co.uk
- adayinhistory.co.uk
3,7
Medel
86 omdömen
Ingen aktuell inbjudningshistorik
Det här företaget har inte bjudit in sina kunder på länge. Omdömen kanske inte är representativa
Har besvarat 100 % av sina negativa omdömen
Svarar vanligtvis inom 2 veckor
Så använder företaget Trustpilot
Se hur deras omdömen och betyg hämtas, betygsätts och modereras.
Excellent service all round
Excellent service,excellent response to emails from customer services to provide tracking info and excellent product would definitely recommend and use again myself 5*****
20 mars 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Gary,
Thank you for your wonderful feedback. We’re really pleased to hear you had such a positive experience with both our customer service and the product.
We’d be delighted to have you order with us again in the future.
Best regards,
Team A Day In History
Aday in history
Bought this day in history pages for my husbands 70th birthday.paper is good quality but could have this information on line before I paid £29.99
3 mars 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Trish,
Thank you for your feedback, and we’re really glad to hear you were happy with the quality of the pack.
We’re sorry to hear that you felt disappointed with the value. We do our best to clearly show exactly what’s included on the product page so customers know what to expect before ordering, and each pack is carefully researched and put together to create something meaningful and ready to gift.
We’ll be honest, receiving a 1-star review is tough for a small business, especially when it’s clear some parts of the experience met expectations. Reviews have a big impact on us, so we always take them seriously and want to improve wherever we can.
If there’s anything specific you feel would have made the pack more valuable for you, we’d really appreciate you sharing it with us.
Best regards,
Team A Day In History
Paid £10 extra for delivery, still not here
I ordered for my husband's 60th birthday and paid the extra £10 for 24hr dispatch to make sure it arrived in time. 1 week later and it still isn't here. Have emailed the company twice. Once by replying to email confirmation and once through Shop app. No reply on either (junk mail checked). I am so disappointed that my husband didn't have a present for his special day.
3 mars 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Debbie,
Thank you for your feedback, and we’re very sorry for the disappointment this caused, especially given it was for your husband’s 60th birthday.
Just to clarify, we did respond to your email today (Monday) once the team returned from the weekend. We are currently in the process of training additional staff to extend coverage to include weekends going forward.
Your order was placed on 3rd March, however we experienced a temporary stock issue which wasn’t resolved until 6th March. Unfortunately this was then followed by the weekend when Royal Mail do not collect from us, which is why the order was dispatched on Monday.
We completely understand that 6 days is not acceptable, and this is certainly not our usual turnaround time, so we sincerely apologise for the delay.
As an apology from our side, we have fully refunded your delivery fee and issued a partial refund on the order.
We appreciate your patience and hope the pack still brings some enjoyment once it arrives.
Best regards,
Team A Day In History
I'm doing the family tree and this was…
I'm doing the family tree and this was lovely... came on time
Thankyou
2 mars 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Keys Price,
Thank you for your lovely review.
We’re so pleased to hear the pack was helpful while you’re working on your family tree, and that it arrived on time for you.
Wishing you the best of luck with your research — it’s always fascinating discovering more about family history.
Kind regards,
Team A Day In History
Absolutely fantastic pack.
I have ordered three of these packs since Christmas. One for my partner who loved reading about the history of her lady name. The other two are upcoming birthday gifts.
I had a slight issue with my most recent order (only 1 pack arrived instead of two) however an email was sent to customer service and I received a lovely email from Gemarie who assured me that the missing pack would be sent out as a priority and within a couple of days it arrived.
These packs are wonderful and very informative. A Day In History is a small company and positive reviews will help enhance the reputation of this company.
Thank you so much to Gemarie and everyone connected with this company.
I will definitely be ordering more of these packs as they make a wonderful and thoughtful gift for loved ones and friends.
4 mars 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Mr Heywood,
Thank you so much for such a thoughtful review! It really means a lot to us.
We’re delighted to hear that the packs have been so well received and that they’re becoming go-to gifts for your loved ones. I’m also really pleased Gemarie was able to quickly resolve the missing pack for you. I’ll be sure to pass your kind words on to her and the rest of the team.
As a small business, support like yours truly makes a difference and helps us continue improving what we do.
Thank you again for your trust in us and we look forward to creating more packs for you in the future.
Kind regards,
Team A Day In History
An Amazing Gift For Any Occasions
I ordered 2 lots for my two daughters, along with the details highlighting the history of their Surname, plus a frame. Wow! What more can I say, I received, all my items safely packaged up, presented in a wonderful burgundy folder highlighted in Bold Gold, A Day In History. There is so much information, for example the prices of Houses, Bread etc., in the year, of that person’s birth compared to the present. Highly recommended, suitable for any age group and makes a wonderful gift, for any special occasions. A big Thanks to Gemarie and The Team
2 mars 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Lorna,
This is such a lovely review to read - thank you so much for taking the time to share it!
We’re thrilled to hear you were happy with both packs and that they arrived safely.
I’ll be sure to pass your kind words on to Gemarie and the rest of the team. It truly means a lot to all of us.
Thank you again for your recommendation and support.
Kind regards,
Team A Day In History
Absolutely fantastic customer service…
Absolutely fantastic customer service experience. Small problem with the pack I received which was completely replaced and received within a week with no problem.
The packs are extremely high quality and are a lovely personal momento for people to keep, I have so far purchased three packs for special milestone birthdays.
27 februari 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Tracy,
Thank you so much for such a lovely review!
I’m really pleased we were able to resolve the issue quickly for you and it means a lot to hear that you’re pleased with the quality of the packs.
The fact you’ve purchased three already truly means a lot to us. Thank you for your continued support.
Kind regards,
Team A Day In History
I received my order in timely fashion
I received my order in timely fashion, but after opening my son’s last name was misspelled. I’ve emailed the company 3 times asking to please send a corrected first page. NO RESPONSE!!. So that’s money wasted
2 februari 2026
Omdöme utan inbjudan
Svar från A Day In History
Hi Linda, could you kindly check your spam emails?
We've been desperately trying to make this right for you, but it seems you aren't receiving our responses.
Having reviewed your order, the pack was printed exactly as the details were submitted at checkout and was delivered promptly. We always aim to provide a smooth and accurate service, so it’s genuinely disappointing to see a 1-star review when the order was fulfilled correctly.
If you respond to any one of our emails, the team will be able to assist you as a priority.
Thanks for giving us the chance to resolve this.
Kind regards,
Team A Day In History
Excellent
The contact between ourselves was fantastic, delivered to the wrong address but Gemarie made sure I received my Day in History for my daughters 30th Birthday, it's everything and more I could of wished for she absolutely loved it truly loved it.
To see how much it meant to my daughters 30th Birthday was so worth it.
This company is one of the best I have ever delt with, they kept their promise.
This pack is beautifully presented, the thick paper and seal is so official , the information of which day you choose if full of fun facts, how everything was and Costs, birthdays also on that day, world facts all very interesting.
I will definitely be ordering more for family and friends from this website the true genuine one I have found, you will love your Day in History.
24 februari 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Michelle,
Thank you so much for your kind review! I'm delighted that Gemarie was able to assist you, and I'll be sure to share the positive feedback.
We look forward to serving you again in future.
Best regards,
Team A Day In History
Placed order and nothing shipped
Placed order on Feb. 13 and yet to get an update on shipping. It says shipping label created but shipper has not picked up. It’s sitting there for 2 weeks? Way past the intended birthday it was to be a gift for. Yet to get an update although it was requested.
12 februari 2026
Omdöme utan inbjudan
Svar från A Day In History
Hi there,
Our standard despatch time is 48 hours (Monday–Friday), so this certainly doesn’t sound right! I want to make sure we get this resolved ASAP for you.
We clear support tickets daily, so if you haven’t seen a response from us, it’s very possible our replies have landed in your spam folder. I appreciate that from your perspective it may look like we haven’t responded, but I can assure you we always reply.
I’ve requested further details from you here on Trustpilot so I can look into this properly. As soon as we have the information, we’ll make sure this is resolved as quickly as possible.
Kind regards,
Team A Day In History
Content was disappointing
I have just received my pack giving me details of my surname. It is a gift for my husband’s birthday. It arrived less than a week after I ordered it which was very prompt, but I was disappointed with the content I must admit. At least I paid a discounted rate, if I had paid full price I would have been very annoyed 😕
18 februari 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Maggie,
Thank you for taking the time to leave a review — and I really appreciate you mentioning the quick delivery.
I’m genuinely sorry to hear that the content felt disappointing for you. We’re a relatively new company and this is the first version of the Surname History Pack. The response overall has been incredibly positive, especially from customers who’ve gifted it, but we’re absolutely committed to continuing to innovate and improve the product over time.
I’d truly value hearing what specifically you felt was missing or what you would have liked to see included. We keep a running list of suggested improvements and will use this directly to create future versions!
Thank you again for sharing your thoughts — it really does help us grow.
Kind regards,
Team A Day In History
Somehow 2 orders turned into 5
Somehow 2 orders turned into 5! I emailed, texted about 5 times and no response! The product is minimalist, at best and took weeks to receive. A nice folder and pretty computer paper that you could print yourself would have been more attractive - I'd NEVER order from them again.
4 februari 2026
Omdöme utan inbjudan
Svar från A Day In History
Hi Gail,
Thank you for taking the time to leave this review. I’m really sorry to read about your experience.
I’ve requested further information from you here on Trustpilot so I can look into this properly and understand exactly how two orders appeared to turn into five, as that’s certainly not what should happen and we’d want to make that right.
For context, our typical fulfilment time from start to finish is around 48 hours, and we always aim to respond to customer emails within 24 hours, so the delays and lack of communication you’ve described fall outside the standard we expect of ourselves. I understand we really struggled to cope with the spike in orders during the Christmas period (for which we are super grateful and now fully on top of) but I’d like to investigate this further to see what went wrong and ensure it’s properly addressed if it wasn't already.
Thank you again for raising this - I hope we’re able to connect and resolve it for you.
Kind regards,
Team A Day In History
I ordered 2 folders plus one for$20
I ordered 2 folders. For $79.99.
I put in names and dates requested. A promt came up to order a third for $20.00. I clicked and that was it. They never took information on 3rd.
I eventually get 2 in the mail. 1 had wrong date. I emailed immediately. They have not responded. Sent multiple emails,with no response. So I paid for 3. Got 1 correct ,1 wrong and one is missing.
6 januari 2026
Omdöme utan inbjudan
Svar från A Day In History
Hi Steve,
Thank you for leaving this review — I’m really sorry for the confusion and frustration this caused.
I’ve checked this carefully and can see that we’ve sent 7 replies to the email address used on the order, including responses to your emails. Unfortunately, it looks like our emails may not be reaching you — this does sometimes happen if messages are being filtered into a spam or junk folder.
We absolutely want to get this sorted for you. Could you kindly check to see if your responses have landed in spam by mistake?
Thanks again for raising this, and I hope we can get this cleared up quickly.
Kind regards,
Team A Day In History
Poo product
Ordered two packs early december one for my wife and one myself. Mine arrived in 10 days (not impressed with quality or content) but nothing for my wife (was intended as an xmas gift) took 2 months emailing before it arrived.. Of course they do reply with apologies and promises to sort it etc etc, even send (dubious) tracking numbers, definitely not worth the money.. In short seems a borderline scam, poor quality product and timewasting customer service. Save your money - dont bother.
10 december 2025
Omdöme utan inbjudan
Svar från A Day In History
Thank you for taking the time to leave this review. I’m really sorry for how frustrating this experience has been, especially with one pack arriving and the other not turning up as expected — I completely understand how disappointing that is, particularly when it was meant to be a Christmas gift.
When deliveries go wrong like this, it’s incredibly frustrating for everyone involved. We rely on Royal Mail for delivery, which is a legitimate and widely used service in the UK, but when issues occur at their end it can unfortunately make us look unreliable, which is something we take very seriously.
Regarding the quality and content, I’m genuinely sorry that it didn’t meet your expectations. Each page of the pack is shown on our website so customers can see exactly what’s included before ordering, but that doesn’t mean your feedback isn’t valid. We’d really welcome more detail on what you felt was lacking, as we’re always looking to improve and refine the product.
I’ve requested further information from you here on Trustpilot so I can look into this personally and make sure everything is properly resolved.
Kind regards,
Team A Day In History
Scammers - don't waste your money
I bought this for my husband as a Christmas present. He thought it was a joke. Thank God he didn’t know how much I paid for this absolute rubbish.
My husband's grandfather was a Polish immigrant. The English legacy going back to the 12th century is therefore complete fabrication.
They state the product is “housed in a premium presentation folder.” What exactly is “premium” about a coloured cardboard folder?
“Handmade & Researched Just for You
“Every pack is carefully researched and handcrafted by our UK-based team to ensure historical accuracy and a personal touch.”
Total nonsense.
“Is this suitable for all surnames?
Absolutely. Whether your surname is the most common or the rarest, every pack is carefully crafted to celebrate its origin, meaning, and journey through history.
How is the information researched?
Each order is individually researched and assembled by our UK-based team using trusted historical archives and data sources.”
Utter garbage.
And 482/482 5 star reviews on their website. Read into that what you will.
No response received, none expected.
If you want to throw away £30 of your money go out and get drunk instead, at least you'll have fun until you're sober.
22 december 2025
Omdöme utan inbjudan
Svar från A Day In History
Thank you for taking the time to leave this review. I’m genuinely sorry to hear how disappointed you were with the pack.
I do want to clarify a couple of points, as it’s important for us to be transparent. Our Surname History Packs focus on the origin, meaning, and historical development of surnames, rather than an individual’s personal family tree. Where a surname has English roots, that reflects the documented linguistic and historical origin of the name itself, not the full ancestry of every family who later carried it through migration.
All of our packs are assembled in-house by our UK-based team using established historical sources, and we’re careful to be clear about what the product is and isn’t on our website, including showing the full layout and presentation in advance. That said, expectations around tone, presentation, and perceived value can differ from person to person, and I’m sorry this wasn’t the right fit for you.
We absolutely do respond to customer enquiries and would be more than happy to review your order or discuss your concerns directly if you’re open to that. If you’d like us to look into this further, please feel free to get in touch via email with your order details.
While I appreciate your honesty, I’m sorry this experience left you feeling so negatively. We take feedback seriously and continually work to improve both our content and presentation.
Kind regards,
Team A Day In History
turned up damaged and i was told i’d be…
turned up damaged and i was told i’d be sent a replacement with an express delivery. this was over 5 weeks ago. I have emailed them again today with the same email address and now the email has been returned as undeliverable?? The product would have been nice and good quality had it not been poorly packaged. Bad customer service and feel like i’ve been ripped off.
3 december 2025
Omdöme utan inbjudan
Svar från A Day In History
Dear Lucy,
I’m really sorry for how drawn-out and frustrating this experience has been. I completely understand why this would feel unacceptable from your side.
I’ve checked this fully and can see that after the original item arrived damaged, we arranged a free replacement with express delivery. Unfortunately, this seems to be affected by Royal Mail issues outside of our control, including tracking and scanning problems, which clearly made this far more stressful than it should ever be.
We then sent another replacement at no cost, which I can see was successfully delivered on 20 January. While I’m relieved it finally reached you, I’m genuinely sorry for the time and effort this took on your part. When a third party lets us down like this, it reflects badly on us, and that’s something we take seriously.
This kind of situation is extremely uncommon for us, but that doesn’t make it any less frustrating when it happens. Thank you for your patience throughout, and I’m very sorry for the experience you’ve had.
Kind regards,
Team A Day In History
Poorly executed, poorly researched, lazy and lacklustre rubbish
Email I sent to the company upon receiving my order (I was refused a refund):
Hello,
I spent £29.99 on a ‘Your Day in History’ pack for my dad (order #15800) and I have to say I’m seriously disappointed. I expected far more interesting and niche facts - indeed, I expected far more facts in general - than what has been received.
For eg - stating “FASHION TREND: Mini skirts defined British fashion in the swinging sixties” is neither revelatory nor specifically relevant even to the year that he was born (1967). It’s not even an interesting standalone fact.
I’m also pretty appalled that there is a whole section under Economy, where space has actually been allocated on the page beset in red ink (as if this is a particularly important bit), which reads: “Price of a Freddo: Not yet introduced (launched in 1973)”.
I’m unsure whether I actually have to explain the problem with this one. If something was not actually yet even in existence, why is it being allocated space and prominence on an already limited page which is supposed to provide information on the contemporary economy in 1967? I understand that ‘the price of a freddo’ has become a tongue-in-cheek reference point used by - frankly - millennials to trace inflation. My dad is not a millennial. He would not get this reference or feeble attempt at a joke and frankly I would feel embarrassed to hand him this piece of paper as a birthday present. For which reason, I am not going to do so.
I was genuinely excited about this as a gift as I thought the concept had a lot of potential. However, I find the execution to be extremely poor, lacklustre and lazy. I want a full refund as I genuinely feel that I was oversold this product - and for a hefty price too. Extremely disappointed.
6 januari 2026
Omdöme utan inbjudan
Svar från A Day In History
Dear Abel,
Thank you for taking the time to leave such detailed feedback. I’m genuinely sorry to hear how disappointed you were with the pack.
We do try to be very transparent about what’s included, and each page of the pack is shown on our product page so customers can see the exact structure and what's included before ordering. That said, we absolutely recognise that expectations around depth, tone, and what feels “interesting” can differ from person to person, and it’s disappointing to hear that this missed the mark for you.
We’re a young company that’s grown very quickly, and feedback like this — especially when it’s specific — is genuinely valuable to us. If you’d be willing, we’d really appreciate hearing what kinds of facts or details you would have liked to see included instead, as we’re actively looking to improve and evolve the product as demand grows. We'd welcome your feedback anytime at support@adayinhistory.co.uk
Thank you again for sharing your experience. While I’m sorry this wasn’t the right fit for you, we do take your comments seriously and will reflect on them as we continue refining what we offer.
Kind regards,
Team A Day In History
Incorrect information. Worthless piece of rubbish.
I did not receive one of my items.
The content of the first item is categorically incorrect. Would not recommend.
7 januari 2026
Omdöme utan inbjudan
Svar från A Day In History
Thank you for leaving this review. I’m really sorry to read this and take both of these points very seriously.
I’d like to personally ensure this is properly looked into, both regarding the missing item and the concerns about incorrect information. That’s not the experience we want anyone to have, and we absolutely want the chance to make this right for you.
I’ve requested more details from you here on Trustpilot so I can investigate this fully and resolve it as quickly as possible.
Thank you for raising this, and I hope we can get this sorted for you.
Kind regards,
Team A Day In History
Very happy.
I ordered two birthday files, one for my wife and one for my disabled granddaughter. After a few hours I decided I wanted my granddaughters framed. I contacted them by email and said I would send the extra payment by PayPal if they agreed. They replied within the hour and agreed to change the order. Both arrived in time for the birthdays. More than happy.
24 augusti 2025
Omdöme utan inbjudan
Svar från A Day In History
Dear George,
Thank you so much for taking the time to leave this review - we really appreciate it!
It’s lovely to hear that both packs arrived in time for the birthdays, and we hope they were enjoyed by your wife and your granddaughter. Feedback like this genuinely means a lot to our small team.
Thanks again for your kind words and for choosing A Day In History.
Best wishes,
Team A Day In History
AVOID AVOID AVOID
I ordered the surname pack for £29.99 paid for it by PayPal less than 12hours later I got a notification saying it had been delivered by Royal Mail but no delivery was made , and after checking the so called tracking app it appears that the delivery was delivered at 01-15 hours on the Sunday morning???contacting the seller they said to check with neighbours in case it was delivered to them , regardless of the fact that the notification was sent out at three in the morning??.
After getting back in touch with them and saying that if it was delivered by Royal Mail to a neighbour I should have received a red notice card from Royal Mail.
The case is now with PayPal and because of lack of communication from the seller it will now be escalated to a claim.
I’m glad that I used PayPal because of the payment promise for money back I feel sorry for the unfortunate people who have no credit card and pay through their bank.
Avoid using this service because it seems to be a Scam and the seller is telling blatant lies.
After a very short sharp email from myself the seller contradicted themselves by saying that they had posted it on the 17/12/25 and not as they mentioned that it was posted on the 13/12/25.
May I recommend that they should change their name to Pinocchio trading.
They may think that everyone is gullible.
12 december 2025
Omdöme utan inbjudan
Svar från A Day In History
Dear David,
Thank you for taking the time to leave this review. I’m really sorry for the confusion and frustration caused around the delivery of your order.
I’ve checked this thoroughly and can confirm that your order was prepared & packaged on 13 December, collected by Royal Mail on 17 December, and then delivered successfully on 18 December at 11:52am. The early-morning notification you mentioned relates to Royal Mail’s internal tracking update, rather than the actual delivery time, which we appreciate can be confusing.
I can also see that the PayPal case was later closed, which suggests the item was ultimately received. If not, please do reach out to us and we'll be more than happy to assist.
We’re absolutely not a scam, and we never intentionally provide misleading information. Royal Mail delays during December are unfortunately outside of our control, but I’m sorry for how unclear and stressful this felt while it was ongoing.
If you would be willing to update your review now that the delivery has been confirmed, we would really appreciate it. We’re a small business and it genuinely helps others understand how situations like this are resolved.
Kind regards,
Team A Day In History
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